Telephony

Call Centers Adapt to Coronavirus Shutdown by Transitioning Agents to Work From Home with Web-based Software Technology

Thursday, April 2, 2020 - 5:50pm

Our customer success managers are urgently working with businesses struggling to make the change to virtual call center operations with agents at home.

Key Points: 
  • Our customer success managers are urgently working with businesses struggling to make the change to virtual call center operations with agents at home.
  • We're giving them tools and sharing best practices on how to lead, manage, and hold agents who work from home accountable."
  • Many call centers serve industries better positioned to withstand the sudden economic downturn resulting from Covid-19 restrictions.
  • NextGen Leads, a leading customer acquisition platform for Auto Insurance, Health Insurance, and Medicare professionals, recently converted 80 agents to work from home with Convoso's cloud-based software.

Global Anti-radiation Devices for Cell Phones Market Industry Analysis, Size, Share, Growth & Trends - Forecast to 2027 - ResearchAndMarkets.com

Thursday, April 2, 2020 - 12:58pm

The "Anti-radiation Devices for Cell Phones Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2019 - 2027" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Anti-radiation Devices for Cell Phones Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2019 - 2027" report has been added to ResearchAndMarkets.com's offering.
  • The publisher's recent report on the anti-radiation devices for cell phones market, with the help of a comprehensive outlook, provides readers with an assessment of the global market landscape.
  • Presented in a clear sanctioned manner, this report on the global anti-radiation devices for cell phones market gives readers an individual understanding of the market.
  • What are the major advancements witnessed in the global anti-radiation devices for cell phones market?

GL’s Solution for Load Testing Call Centers

Tuesday, March 31, 2020 - 4:19pm

GLs solution can test interactive voice response (IVR), voicemail (VM) functionality , and measure voice quality.

Key Points: 
  • GLs solution can test interactive voice response (IVR), voicemail (VM) functionality , and measure voice quality.
  • It is essential to test if these trunks properly rollover under high load, said Robert Bichefsky, Director of Engineering at GL Communications Inc.
  • He further added, Testing call volume and routing is essential for call centers to confirm uninterrupted operation.
  • In addition to testing call capacity, GL can also test IVR traversal and VM functionality of the call center while also confirming voice quality.

Telo and Partners Team Up to Bring Subscribers Caller ID for Official COVID-19 Toll-Free Numbers

Monday, March 30, 2020 - 3:30pm

The CNAM for all Toll-Free numbers utilized by HHS, and other government organizations assisting the general public with pandemic related issues, will be displayed to subscribers across hundreds of telephone carriers.

Key Points: 
  • The CNAM for all Toll-Free numbers utilized by HHS, and other government organizations assisting the general public with pandemic related issues, will be displayed to subscribers across hundreds of telephone carriers.
  • Telo , Somos , and First Orion each have a critical role in providing this service to the public.
  • Within minutes the information for pandemic-related lines was being displayed to the millions of subscribers served by their carrier customers."
  • We've been working collaboratively to put the necessary data safely and securely in TFN Identity, the trusted, centralized registry for Toll-Free Number Caller IDinformation."

Toll-Free Caller ID Information Helps HHS Get Critical Phone Calls Answered

Monday, March 30, 2020 - 3:30pm

TFN Identity is the trusted, centralized source for Toll-Free Caller ID information hosted by Somos, Inc., the administrator of the SMS/800 TFN Registry and authoritative source of Toll-Free data.

Key Points: 
  • TFN Identity is the trusted, centralized source for Toll-Free Caller ID information hosted by Somos, Inc., the administrator of the SMS/800 TFN Registry and authoritative source of Toll-Free data.
  • With the volume of phone scams and hoaxes that prey on virus-related fears rising, consumers have been increasingly hesitant to answer calls from unknown numbers including potentially lifesaving calls from HHS.
  • First, the Resp Org who manages the Toll-Free Number accessed TFN Identity and provided the Caller ID information to the system.
  • Thanks to the team's effort, within merely a few hours, the Caller ID information was propagated to over 86 million end users.

Vonage Recognized with a 5-Star Rating in the 2020 CRN® Partner Program Guide

Monday, March 30, 2020 - 3:05pm

Based on that assessment, the Vonage Partner Network stands among the elite technology suppliers in the IT channel, providing maximum value and support for solution providers.

Key Points: 
  • Based on that assessment, the Vonage Partner Network stands among the elite technology suppliers in the IT channel, providing maximum value and support for solution providers.
  • "CRN's Partner Program Guide features insight into the strengths and benefits of each company's program to identify those that truly support and drive positive change within the IT channel."
  • We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
  • Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia.

Fixed-Mobile Convergence in Emerging Asia-Pacific: How Operators are Promoting FMC Offers in the EMAP Region - ResearchAndMarkets.com

Monday, March 30, 2020 - 10:46am

Case studies show that operators in emerging Asia-Pacific have used fixed-mobile convergence offers to increase and consolidate subscriber market share.

Key Points: 
  • Case studies show that operators in emerging Asia-Pacific have used fixed-mobile convergence offers to increase and consolidate subscriber market share.
  • Fixed-mobile convergence (FMC) is becoming increasingly prevalent in many countries in the emerging Asia-Pacific (EMAP) region.
  • This report looks at five operators that have recently started offering FMC offers, evaluates their success and isolates trends across the region.
  • The report answers the following questions:
    How are operators promoting their FMC offers in the EMAP region?

COVID-19: How Are Brands and Customer Services Managing the Explosion of Online Orders?

Friday, March 27, 2020 - 8:39am

As a result, some brands have seen their business activity soar and are having to manage an overwhelming surge in customer service calls.

Key Points: 
  • As a result, some brands have seen their business activity soar and are having to manage an overwhelming surge in customer service calls.
  • Diabolocom , creator of a cloud-based customer interaction management solution for brands, is supporting the customer services, contact centres and sales teams in the midst of the COVID-19 crisis.
  • Frdric Durand, the CEO and Founder of Diabolocom is at your disposal to discuss:
    How brands can prepare to manage the influx of customer service calls.
  • What is at stake for brands and companies in ensuring operational and optimal customer service during this crisis period.

Allegion Schedules Conference Call, Webcast to Announce 2020 First-Quarter Results

Thursday, March 26, 2020 - 9:00pm

Allegion plc (NYSE:ALLE), a leading global security products and solutions provider, will release its 2020 first-quarter financial results on Thursday, April 23, 2020, before the market opens.

Key Points: 
  • Allegion plc (NYSE:ALLE), a leading global security products and solutions provider, will release its 2020 first-quarter financial results on Thursday, April 23, 2020, before the market opens.
  • A real-time, listen-only webcast of the conference call will be broadcast live, through the company's website at http://investor.allegion.com .
  • The conference call may be accessed by dialing 877-883-0383 in the United States or 412-902-6506 internationally and entering Conference ID 2265653.
  • Allegion (NYSE:ALLE) is a global pioneer in seamless access, with leading brands like CISA, Interflex, LCN, Schlage, SimonsVoss and Von Duprin.

Anritsu Company Introduces Industry's First Solution to Conduct True PIM Analysis Over Fiber and Present RF Spectrum Derived from IQ Data

Thursday, March 26, 2020 - 7:29pm

MORGAN HILL, Calif., March 26, 2020 /PRNewswire/ -- Anritsu Company introduces the IQ Fiber Master MT2780A multi-port CPRI-based RF and PIM analyzer that is the first instrument to perform true PIM analysis over fiber and present RF spectrum results derived from IQ data.

Key Points: 
  • MORGAN HILL, Calif., March 26, 2020 /PRNewswire/ -- Anritsu Company introduces the IQ Fiber Master MT2780A multi-port CPRI-based RF and PIM analyzer that is the first instrument to perform true PIM analysis over fiber and present RF spectrum results derived from IQ data.
  • Analyzing CPRI IQ data allows users to view a radio's uplink spectrum for interference troubleshooting.
  • The IQ Fiber Master measures PIM over CPRI with four SFP inputs, providing the ability to compare multiple bands and sectors, as well.
  • As measurements are derived from baseband IQ data, the IQ Fiber Master can make measurements on any frequency RRH, or combination of frequencies of the RRH, providing a very cost-effective solution.