EGHT

Latest 8x8 Research Reveals IT and Contact Center Leaders Embrace Conversational AI or Fear Falling Behind

Retrieved on: 
Thursday, September 28, 2023
Telecommunications, Software, Internet, Artificial Intelligence, Data Management, Technology, Apps, Applications, VoIP, Customer success, Operation, Contact, CCAA, Synthetic media, AL, CX, Trust, 8x8, Multimedia, Research, Conversation, Automation, UCAA, Thought, Organization, Chatbot, City centre, EGHT, Generative, United Kingdom, System, AI, SLA, SMS, Sales, Customer service

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report.
  • Further findings highlight how they are thinking about applying conversational AI through automation.
  • In fact, 52% of organizations say they have already invested in conversational AI for the contact center.
  • 8x8 delivers the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8 Appoints Contact Center and Growth Marketing Leader Bruno Bertini as Chief Marketing Officer

Retrieved on: 
Monday, September 18, 2023
Software, Technology, Data Management, Employment, RSU, Compensated emancipation, Bertini, 8x8, Multimedia, CMO, Marketing, Organization, Genesys, Investment, EGHT, Growth, Ecosystem, Security (finance), Leyland Royal Tiger PSU, Sales, Management, Partnership

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO).

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the appointment of contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO).
  • View the full release here: https://www.businesswire.com/news/home/20230918409419/en/
    8x8 Appoints Bruno Bertini as CMO (Photo: Business Wire)
    Bertini is a recognized technology marketing executive with over 15 years of experience in the contact center and customer experience industry.
  • He most recently served as Global Vice President of Demand Generation and Growth Marketing at Freshworks, where he was responsible for driving market expansion and revenue growth.
  • Bertini will partner with Chief Revenue Officer, Lisa Martin, to build out a world class go-to-market program that drives strategic growth.

Lake Ridge Bank Modernizes Customer Engagement with the 8x8 XCaaS Integrated Cloud Contact Center and Unified Communications Platform

Retrieved on: 
Thursday, September 14, 2023
Professional Services, Data Management, Technology, Telecommunications, Software, Banking, CCAA, Information, Organization, SLA, Information security, SMS, ACP, EGHT, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Lake Ridge Bank has deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, to enhance customer engagement across the organization and improve employee experiences.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Lake Ridge Bank has deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, to enhance customer engagement across the organization and improve employee experiences.
  • Employing over 385 employees, Lake Ridge Bank needed an integrated contact center and unified communications platform across mobile, desktop, and web that was scalable and provided easy to manage and use functionality.
  • With expert advice from IT consultant ACP CreativIT , Lake Ridge Bank chose 8x8 to help modernize their communications infrastructure to provide superior customer service and meet their customer experience targets, while also enhancing operational efficiency.
  • As an integrated platform, 8x8 XCaaS has allowed Lake Ridge Bank to reduce costs by removing the need for multiple, disparate systems.

8x8 Launches New SMS Fraud Prevention Communication API

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Tuesday, September 5, 2023
Data Management, Security, Technology, Software, Artificial Intelligence, Internet, Omni, Communication, Attack, Senior, Telecommunications, AIT, API, Human, App Store (iOS/iPadOS), Organization, EGHT, Privy, Fraud, SMS, Automation, Mobile phone, Online shopping

The new SMS fraud prevention communication API is part of the 8x8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS , voice , chat apps , and video interaction , to enhance customer experience.

Key Points: 
  • The new SMS fraud prevention communication API is part of the 8x8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS , voice , chat apps , and video interaction , to enhance customer experience.
  • SMS fraud is the automation of delivery of high-volume, high-cost SMS messages that cybercriminals can monetize by having the messaging charges billed to unsuspecting organizations.
  • According to the Fraud Loss Survey Report 2021 by the Communications Fraud Control Association, fraudulent SMS activity, such as toll or international revenue share fraud, was estimated to have resulted in losses of over $6.7 billion globally in 2021.
  • As the telecommunications industry grapples with significant losses, many SMS providers struggle to have an operational response to fraud.

8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant

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Wednesday, August 30, 2023
Communications, Technology, VoIP, Telecommunications, Software, Other Communications, Artificial Intelligence, Product management, Communication, WhatsApp, City centre, CCAA, Data collection, 8x8, Human, UCAA, Organization, Cape Air, CRMS, Intelligent customer, EGHT, SLA, SMS, Online shopping, Customer service, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8x8 Intelligent Customer Assistant .
  • The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.
  • “Starting with digital self-service in March, 8x8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.”
    Key features of voice self-service for 8x8 Intelligent Customer Assistant include:
    Streamline Workflows: From automated voice self-service experiences to live agent assistance, interaction workflows are seamless and minimize the need for manual data collection.
  • Rich Conversation Insights: Built-in, comprehensive analytics deliver insights and intuitive monitoring and reporting for advanced customer journey visibility.

8x8, Inc. Announces Participation in Rosenblatt Technology Summit

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Wednesday, August 23, 2023
Communications, Technology, VoIP, Telecommunications, Software, Other Communications, Artificial Intelligence, Rosenblatt, EGHT

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced participation in the Rosenblatt 3rd Annual Technology Summit.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced participation in the Rosenblatt 3rd Annual Technology Summit.
  • Rosenblatt 3rd Annual Technology Summit: The Age of AI
    The presentations will be webcast.
  • Links to live and archived webcasts will be available from the investor relations section of the company’s website at https://8x8.gcs-web.com/news-events/events-presentations .

8x8 Named a Top Five Provider in Metrigy 2023 Contact Center as a Service (CCaaS) MetriRank Report

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Tuesday, August 22, 2023
Technology, VoIP, Audio, Video, Telecommunications, Software, Artificial Intelligence, IVR, CCAA, UCAA, Forecasting, Automatic call distributor, Organization, Interactive voice response, UC, City centre, EGHT, Artificial intelligence, Architecture, SLA, SMS, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that it was ranked as a Top Five provider by Metrigy in its recently published 2023 CCaaS MetriRank report, which identified the top cloud contact center providers leading the market today and best positioned for long-term success.
  • 8x8 earned the ranking based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
  • “8x8 received the highest possible score in customer sentiment and the highest score of the group for customer business success.
  • 8x8 Contact Center is delivered through the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud contact center and unified communications platform, which includes integrated cloud contact center , business phone , team chat, video meetings , and SMS capabilities.

8x8 Phone App for Microsoft Teams Delivers Cost-effective, Native Calling Experience for Teams Users

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Thursday, August 17, 2023
Data Management, Apps, Applications, Technology, Audio, Video, Software, Networks, Internet, Microsoft Teams, CCAA men's basketball tournament, Microsoft, History, UCAA, Human voice, Organization, Public switched telephone network, City centre, EGHT, SLA, SMS, PSTN, Mobile phone, Online shopping, Video game, Satellite navigation device, TEAMS

Built on 8x8's direct routing service, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.

Key Points: 
  • Built on 8x8's direct routing service, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams without additional software, desktop plugins, mobile apps, or requiring per user Teams Phone licenses.
  • This approach enables a native telephony experience, allowing users to remain in the flow of work within Microsoft Teams.”
    This upgraded version is part of the 8x8 for Microsoft Teams solution portfolio that includes the solution certified for Teams 8x8 Contact Center , and the premium direct routing as a service solution, 8x8 Voice for Microsoft Teams .
  • The 8x8 Phone App for Microsoft Teams streamlines the user experience and administrative overhead by holding calls natively in Teams, unlike other UCaaS integrations that pull users outside of Teams for PSTN calls.
  • Key features of 8x8 Phone App for Microsoft Teams include:
    Cost-effective PSTN calling in Microsoft Teams: Provides organizations with a low-cost PSTN calling option, for virtually all 8x8 X Series license holders, at a fraction of the cost of licensing Teams Phone per user.

8x8 Wins Stevie® Awards in 2023 International Business Awards® for Excellence in Professional Services

Retrieved on: 
Monday, August 14, 2023
Software, Mobile, Wireless, Networks, Internet, Professional Services, Fintech, Data Management, Apps, Applications, Technology, Security, Finance, Telecommunications, Professional services, Bronze, Stevie Awards, Organization, Gold, EGHT, Betway, Video game

The International Business Awards are the world’s premier business awards program.

Key Points: 
  • The International Business Awards are the world’s premier business awards program.
  • All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations.
  • According to the judges, “The success of 8x8 in customer service is truly remarkable, and it's all thanks to their exceptional Professional Services Team.
  • As a result, 8x8’s Professional Services team was recognized for their exceptional leadership as both a technology and customer service team.

8x8 Wins 2023 TrustRadius Tech Cares Award

Retrieved on: 
Wednesday, August 9, 2023
Technology, Professional Services, Environmental, Social and Governance (ESG), DEI (Diversity, Equity and Inclusion), Telecommunications, Apps, Applications, Software, Audio, Video, Internet, VoIP, Mobile, Wireless, Carbon, Social responsibility, CSR, EGHT, Biophysical environment, ESG, Research, Environment, Social

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has won a 2023 TrustRadius Tech Cares Award for demonstrating exceptional corporate social responsibility.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced it has won a 2023 TrustRadius Tech Cares Award for demonstrating exceptional corporate social responsibility.
  • TrustRadius, one of the most trusted B2B technology decisioning platforms, utilizes the Tech Cares Award as a trust indicator for buyers in the tech community.
  • When a company receives this recognition, it demonstrates the organization’s commitment to corporate social responsibility (CSR) and Environmental, Social, and Governance (ESG) standards.
  • “We are proud to recognize these initiatives as Tech Cares Award Winners.”