EGHT

8x8, Inc. Reports First Quarter Fiscal 2024 Financial Results

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Tuesday, August 8, 2023
Technology, Other Communications, Communications, Telecommunications, Software, Audio, Video, Internet, Digital Marketing, VoIP, Artificial Intelligence, Microsoft Teams, Interim, Unified communications, Global Reach, CCAA, Term loan, Microsoft, GAAP, History, UCAA, Wilson, Human voice, EBITDA, Investment, Voice over IP, City centre, ARR, EGHT, Webcast, Artificial intelligence, Bank statement, Adjustment, Coal, Film industry, Bank, Retail, Online shopping, Video game, Management, Security (finance)

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the first quarter of fiscal 2024 ended June 30, 2023.
  • First Quarter Fiscal 2024 Financial Results:
    Total revenue decreased 2% year-over-year to $183.3 million.
  • First Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $703.0 million, an increase of 2% from the end of the same period last year.
  • Cash provided by operating activities was $26.5 million for the first quarter of fiscal 2024, compared to $5.8 million in the first quarter of fiscal 2023.

8x8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace

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Thursday, August 3, 2023
Data Management, Technology, VoIP, Telecommunications, Software, Networks, Internet, Constellation, CCAA, Physician, 8x8, Blog, Organization, City centre, EGHT, Research, SLA, Lost artworks, Glass, SMS, Online shopping, Extrusion, Management, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8x8 Supervisor Workspace has been successfully enabling organizations to improve contact center performance and drive excellent customer experiences.
  • Adoption of the new 8x8 Supervisor Workspace is on track to rival 8x8 Agent Workspace as one of the company’s fastest new product adoptions ever.
  • The value of 8x8 Supervisor Workspace is quickly being recognized as it delivers a personalized, performance-centric workspace that helps supervisors and their teams using 8x8 Contact Center to enhance productivity, and empower leaders with advanced real-time insights across customer journeys.
  • Providing a personalized space that blends real-time agent information and performance recommendations with customer journey and business insights allows organizations to enhance agent efficiency, performance, and customer engagement.”
    8x8 Supervisor Workspace is a standard component of 8x8 Contact Center delivered through the 8x8 XCaaS (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8 Global VP Wins UC Awards 2023 Rising Star

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Wednesday, August 2, 2023
Marketing, Digital Marketing, Communications, Technology, VoIP, Telecommunications, Software, Rising Star Sports Ranch, Product management, Unified communications, CCAA men's basketball tournament, Software design, SMS, UC, EGHT, Digital, Principal, Research, SLA, Workplace (software), Congressional Research Service, Video game

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Dhwani Soni, Global VP of Product Management and Design, was named a Rising Star at the UC Awards 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Dhwani Soni, Global VP of Product Management and Design, was named a Rising Star at the UC Awards 2023.
  • UC Today, a leading international news publication honoring excellence in Unified Communications and Collaboration, hosts the UC Awards.
  • Since joining 8x8 in 2019, Soni has been widely recognized for her contributions to product design and user experiences.
  • Her expertise has resulted in tailored experiences leveraging capabilities across an integrated cloud contact center and unified communications platform, including 8x8 Frontdesk , 8x8 Agent Workspace , and 8x8 Supervisor Workspace .

8x8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform; Extends Global Reach to 59 Countries

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Thursday, July 27, 2023
Data Management, Technology, Telecommunications, Software, Networks, Internet, WhatsApp, Unified communications, IVR, Multi-factor authentication, Connect, MFA, Working the Web, CCAA men's basketball tournament, Merge, Microsoft, 8x8, Web browser, UCAA, Organization, City centre, EGHT, Microsoft Dynamics 365, Public switched telephone network, SLA, Glass, SMS, PSTN, Video game, Extrusion, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.
  • The 8x8 XCaaS platform Global Reach ™ capabilities were also extended and will include the addition of South Korea.
  • Embedded trend analysis: presents supervisors with instant insights to improve speed to correction and drive superior performance in the contact center.
  • 8x8 customers can register for the 8x8 on-demand webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

Kubota Tractor Corporation Chooses 8x8 XCaaS for Enhanced Employee and Customer Communications

Retrieved on: 
Thursday, July 20, 2023
Technology, Engineering, Telecommunications, Manufacturing, Software, Machinery, Internet, Data Management, VoIP, CCAA, Collaboration, Kubota, Communication, System, SLA, SMS, EGHT, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Kubota Tractor Corporation has deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud contact center and unified communications platform for increased flexibility and ease of use across the entire organization.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Kubota Tractor Corporation has deployed the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud contact center and unified communications platform for increased flexibility and ease of use across the entire organization.
  • Employing more than 5,000 employees in North America, Kubota needed a communications platform capable of keeping its employees connected, regardless of where they’re located, to deliver the highest levels of customer service across the entire organization.
  • Kubota was able to achieve this by moving to the cloud and consolidating previously disparate systems by deploying the 8x8 XCaaS integrated cloud contact center and unified communication platform.
  • “Before 8x8, we were running countless disparate on-premises systems that didn’t communicate with each other, didn’t improve collaboration, and were difficult to maintain,” said Roland Gelindon, senior unified communications engineer, Kubota Tractor Corporation.

8x8, Inc. Schedules First Quarter Fiscal 2024 Earnings Release and Conference Call

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Wednesday, July 19, 2023
Data Management, Technology, VoIP, Telecommunications, Software, Internet, EGHT, Cryptocurrency

8x8, Inc .

Key Points: 
  • 8x8, Inc .
  • (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced it will release financial results for the first fiscal quarter ended June 30, 2023 following the close of market on Tuesday, August 8, 2023.
  • The company will host a conference call on the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results.
  • The conference call will last approximately 60 minutes.

8x8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for Enhanced Customer Experiences

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Thursday, July 13, 2023
Data Management, Technology, Audio, Video, Telecommunications, Software, Artificial Intelligence, Business development, CCAA, CX, Human, Organization, Access, EGHT, Artificial intelligence, Ecosystem, AI, Research, SLA, SVP, SMS, Retail, Sales, Online shopping

8x8's new Technology Partner Ecosystem allows enterprises to easily plug in the right AI solutions that best meet their business needs and transform the contact center and customer engagement."

Key Points: 
  • 8x8's new Technology Partner Ecosystem allows enterprises to easily plug in the right AI solutions that best meet their business needs and transform the contact center and customer engagement."
  • Overall, the 8x8 Technology Partner Ecosystem boasts more than 30 partners.
  • The latest members joining the 8x8 Technology Ecosystem include Cognigy, Avoira, Awaken, Balto, Converse360 , Cresta, Engage Hub, LogicDialog, PromptVoice , Roboyo, Skybox Communications and Syndeo.
  • "The 8x8 Technology Partner Ecosystem has already demonstrated remarkable success propelling 8x8 to the forefront of Cognigy's strategic partners, enabling us to penetrate untapped markets and attract new customers."

Empire Merchants Selects 8x8 XCaaS for Enhanced Customer Communications and Engagement

Retrieved on: 
Thursday, June 29, 2023
Wine & Spirits, Technology, Professional Services, Business, Telecommunications, Retail, Software, Networks, Audio, Video, Internet, VoIP, CCAA, SLA, Human, Merchant, SMS, UCAA, Wine, EGHT, Online shopping

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8x8 XCaaS ™ (eXperience Communications as a Service™), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8x8 XCaaS ™ (eXperience Communications as a Service™), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications.
  • Empire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County.
  • Serving over 10,000 commercial customers in the New York area, Empire Merchants needed a scalable, integrated communications and customer engagement platform that could be rapidly deployed and support a remote workforce.
  • With the deployment of the 8x8 XCaaS integrated cloud contact center and unified communications platform, Empire Merchants can focus on delivering excellent customer service and building stronger relationships with their customers and vendors.

8x8 Appoints Contact Center Sales Leader Lisa Martin as Chief Revenue Officer

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Tuesday, June 20, 2023
Data Management, Apps, Applications, Technology, Telecommunications, Software, Artificial Intelligence, Unified communications, Employment, RSU, Twilio, Compensated emancipation, Multimedia, Sumathi Best Television Current Reporting Award, Genesys, Investment, City centre, EGHT, Growth, Security (finance), Ecosystem, PSU Zephyrus, Management

8x8, Inc. (NASDAQ: EGHT), a global leader in unified communications and contact center solutions, today announced the appointment of Lisa Martin as Chief Revenue Officer (CRO).

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a global leader in unified communications and contact center solutions, today announced the appointment of Lisa Martin as Chief Revenue Officer (CRO).
  • Reporting directly to CEO Samuel Wilson, she will be responsible for driving and maximizing revenue growth, overseeing sales strategies, and managing the global sales organization.
  • Before joining Twilio, Martin spent over six years at Genesys and held multiple enterprise and vertical sales executive positions.
  • “Helping enterprises become customer obsessed starts with a great sales organization evangelizing the vision of benefits of 8x8’s cloud contact center and unified communications platform,” said Sam Wilson, Chief Executive Officer at 8x8, Inc. “Lisa’s experience leading sales organizations, especially in the dynamic contact center market, is going to be invaluable as we continue driving adoption of our industry-leading cloud contact center and unified communications platform.

8x8 Wins Stevie® Awards in 2023 American Business Awards® for Customer Service

Retrieved on: 
Thursday, June 15, 2023
Telecommunications, Software, Internet, Data Management, Technology, Apps, Applications, VoIP, Mobile, Wireless, Stevie Awards, Support, Organization, Eastman Kodak Co. v. Image Technical Services, Inc., American Business Women's Association, Customer service, EGHT, Video game, U.S.A

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, was named the winner of Silver Stevie® Awards in the Customer Service Executive of the Year and Customer Service Department of the Year categories in The 21st Annual American Business Awards®.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, was named the winner of Silver Stevie® Awards in the Customer Service Executive of the Year and Customer Service Department of the Year categories in The 21st Annual American Business Awards®.
  • The American Business Awards are the U.S.A.’s premier business awards program.
  • All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
  • As a result, 8x8 Group Vice President of Support and Technical Service, Nir Galpaz, was recognized for his leadership with a Silver Stevie Award, alongside 8x8’s entire customer service organization which also won a Silver Stevie Award.