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Yellow.ai's generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry

Retrieved on:

Monday, June 5, 2023

Cloud, Health, LLM, API, Human, Conversation, History, Organization, Chatbot, Genesys, SAN, Dynamics, AI, BFSI, DAP, Customer service, Sales

SAN MATEO, Calif., June 5, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced its Generative AI-powered Voicebots and Chatbots are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points:

Yellow.ai's listing on AppFoundry allows Genesys customers to deploy a broad range of Conversational AI solutions across its Conversational Service Cloud , Conversational Commerce Cloud , and Conversational EX Cloud product suites.
Raghu Ravinutala, CEO & Co-founder, Yellow.ai, said, "We're excited to help Genesys' customers deliver enhanced end-to-end experiences with our generative AI-powered conversational AI solutions.
Yellow.ai's Conversational AI solutions are now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
To learn more about the specific features and benefits of Yellow.ai enterprise-grade Conversational AI solutions, visit the AppFoundry listing .

Yellow.ai's generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry

Retrieved on:

Monday, June 5, 2023

Cloud, Health, LLM, API, Human, Conversation, History, Organization, Chatbot, Genesys, SAN, Dynamics, AI, BFSI, DAP, Customer service, Sales

SAN MATEO, Calif., June 5, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced its Generative AI-powered Voicebots and Chatbots are now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points:

Yellow.ai's listing on AppFoundry allows Genesys customers to deploy a broad range of Conversational AI solutions across its Conversational Service Cloud , Conversational Commerce Cloud , and Conversational EX Cloud product suites.
Raghu Ravinutala, CEO & Co-founder, Yellow.ai, said, "We're excited to help Genesys' customers deliver enhanced end-to-end experiences with our generative AI-powered conversational AI solutions.
Yellow.ai's Conversational AI solutions are now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
To learn more about the specific features and benefits of Yellow.ai enterprise-grade Conversational AI solutions, visit the AppFoundry listing .

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration

Retrieved on:

Monday, June 5, 2023

SAN FRANCISCO, June 5, 2023 /PRNewswire/ -- Genesys® today announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees. Now with auto-summarization for Agent Assist, the Genesys Cloud CX™ platform helps organizations drive increased quality, speed and accuracy by enabling employees to efficiently capture conversational intelligence from digital and voice interactions.

Key Points:

The latest generative AI addition to the platform deepens Genesys AI's expansive predictive, conversational language processing and analytics capabilities.
"We've long used large language models within Genesys AI to help organizations proactively orchestrate experiences that lead to stronger customer and employee outcomes," said Olivier Jouve, chief product officer at Genesys.
Auto-summarization for Agent Assist is available now with the Genesys Cloud AI Experience offering.
Genesys Cloud CX customers can also explore the solution via a 30-day trial, accessible through the Genesys AppFoundry® Marketplace .

Global A2P Messaging Market Report 2023: Increasing Penetration of Smartphones Drives Growth

Retrieved on:

Saturday, June 3, 2023

DUBLIN, June 2, 2023 /PRNewswire/ -- The "A2P Messaging Global Market Report 2023" report has been added to ResearchAndMarkets.com's offering.

Key Points:

DUBLIN, June 2, 2023 /PRNewswire/ -- The "A2P Messaging Global Market Report 2023" report has been added to ResearchAndMarkets.com's offering.
The countries covered in the A2P messaging market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.
Increasing penetration of smartphones is expected to propel the growth of the A2P Messaging market going forward.
The A2P messaging market includes revenues earned by entities by providing messaging services such as two-factor authentication, emergency alerts, and appointment reminders.

Centripetal Expands Internationally with the Launch of its European Cyber Intelligence Centre of Excellence

Retrieved on:

Monday, May 29, 2023

Centripetal , the global leader in intelligence powered cybersecurity, today announced that it has opened its Galway based European Cyber Intelligence Centre of Excellence to address cybersecurity opportunities in the UK, Ireland and across Europe.

Key Points:

Centripetal , the global leader in intelligence powered cybersecurity, today announced that it has opened its Galway based European Cyber Intelligence Centre of Excellence to address cybersecurity opportunities in the UK, Ireland and across Europe.
With the opening of Centripetal’s European Cyber Intelligence Centre of Excellence, the company will bring its innovative, patented technologies to the European market to protect organizations from every known cyberthreat.
Centripetal’s European Cyber Intelligence Centre of Excellence will serve as the central hub where new and existing customers can work with Centripetal to gain insight on the current European and global threat landscape and how they might be affected.
Customers will have access to Centripetal’s global cyber intelligence operations analyst team, who continuously analyze emerging threats, highlighting critical risks and applying global threat intelligence.

National Domestic Violence Hotline Reaches More Survivors by Partnering with Genesys

Retrieved on:

Wednesday, May 31, 2023

SAN FRANCISCO, May 31, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced the National Domestic Violence Hotline (The Hotline), the 24/7 hotline serving anyone impacted by relationship abuse in the US, is swiftly connecting more survivors to essential support through highly trained advocates using the Genesys Cloud CX™ platform.

Key Points:

SAN FRANCISCO, May 31, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration, today announced the National Domestic Violence Hotline (The Hotline), the 24/7 hotline serving anyone impacted by relationship abuse in the US, is swiftly connecting more survivors to essential support through highly trained advocates using the Genesys Cloud CX™ platform.
External factors that add stress, financial strain or isolation can negatively impact survivors of domestic violence and that can further compromise their safety.
During a time when technology is increasingly used to cause harm, The Hotline is determined to leverage technology to expand its reach and support more survivors.
"For The Hotline, orchestrating seamless, empathetic experiences between survivors and advocates has an important impact on lives.

Genesys Works Launches Tulsa Program to Grow Early-Career Talent Pool for Local Employers

Retrieved on:

Thursday, May 25, 2023

Partnership, Student, Senior counsel, Blue Cross Blue Shield Association, ONE Gas, TPS, Genesys, Blue Shield, Helmerich & Payne, Economic development, ConsumerAffairs, Blue Cross, Tulsa Public Schools, Nursing, Management

TULSA, Okla., May 25, 2023 /PRNewswire/ -- Continuing to expand its proven approach to early-career talent development, the nonprofit Genesys Works announced today the launch of its program in Tulsa.

Key Points:

Genesys Works will provide summer training and paid internships to high school seniors at select Tulsa Public Schools.
"Through our partnership with Genesys Works, Tulsa Public Schools will be able to offer students more meaningful work-based learning opportunities while simultaneously growing a skilled, career-ready talent pool for local employers," said Dr. Deborah Gist, superintendent of Tulsa Public Schools.
"There's been a tremendous amount of enthusiasm and support for our expansion into Tulsa from both local employers and the public school system," said Jeffrey Artis, President and CEO of Genesys Works.
To partner with Genesys Works in Tulsa, contact Jamie Grant at [email protected] .

Genesys Customers Reach New Heights on Genesys Cloud CX

Retrieved on:

Wednesday, May 24, 2023

SAN FRANCISCO, May 24, 2023 /PRNewswire/ -- Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform. With nearly 30% year-over-year growth on the platform in total customers during the company's most recent fiscal year 2023 (February 1, 2022-January 31, 2023), Genesys Cloud CX today powers more than 4,500 organizations to orchestrate loyalty-defining experiences that give them a competitive edge while helping them gain efficiency and scale. Strong customer demand for the all-in-one experience orchestration platform has propelled the company's momentum with more than $2 billion total revenue reported in the last fiscal year.

Key Points:

"The benefits Genesys Cloud CX customers are achieving speaks to the platform's ability to meet the experience goals for any organization, regardless of size, industry or location," said Olivier Jouve, chief product officer at Genesys.
Genesys customers are transforming how they connect with their customers using the most innovative cloud platform on the market and adopting the latest digital and generative AI innovations, such as speech analytics and auto-summarization.
O2E Brands, the company behind 1-800-GOT-JUNK?, evolved from its on-premises solution to Genesys Cloud CX to achieve unlimited scalability and agility.
Join Genesys at Xperience '23 to learn directly from our customers about how Genesys Cloud CX empowers them to transform their customer and employee experiences.

Genesys Announces Larry Shurtz as New Chief Sales Officer

Retrieved on:

Monday, May 22, 2023

Cloud, Health care, Fast-moving consumer goods, Shurtz, CX, Salesforce, Financial services, Aerospace, SAN, Oracle, Video game, Genesys, Confluence

SAN FRANCISCO, May 22, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced the addition of Larry Shurtz to the company as chief sales officer to help propel the company's momentum in the market and drive impact across the organization.

Key Points:

SAN FRANCISCO, May 22, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced the addition of Larry Shurtz to the company as chief sales officer to help propel the company's momentum in the market and drive impact across the organization.
Shurtz will oversee the company's global go-to-market strategies, including commercial activities, field sales and partner ecosystem operations.
Shurtz joins Genesys from Confluent, where he was chief revenue officer.
"Genesys is at the forefront of transforming an entire industry," said Larry Shurtz, Genesys chief sales officer.

Empowering CX in India: Driving Growth and Efficiency for Global Brands through CX Innovation

Retrieved on:

Wednesday, May 17, 2023

The World CX Summit – India was designed to offer an exceptional learning opportunity for the attendees with informative discussions, inspiring presentations, highlighting the latest trends and techniques in the field of CX innovation.

Key Points:

The World CX Summit – India was designed to offer an exceptional learning opportunity for the attendees with informative discussions, inspiring presentations, highlighting the latest trends and techniques in the field of CX innovation.
This event has previously been held in various parts of the world with great success.
The World CX Summit - Delhi wrapped up with a One-day power packed conference.
In this panel the speakers highlighted the challenges faced by companies in improving customer experience.