Speech analytics

Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

Retrieved on: 
Thursday, April 25, 2024
Constellation, Knowledge, Education, ServiceNow, FSO, CX, ROI, City centre, Travel, SMS, Managed services, Conversation, Chatbot, Organization, Health, Speech analytics, Sales

ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Key Points: 
  • Multinational Insurance Broker to deploy 3CLogic's solution with ServiceNow's Financial Service Operations (FSO) platform to streamline customer experiences.
  • ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
  • The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
  • "It's no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency.

Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow

Retrieved on: 
Thursday, April 25, 2024
Constellation, Knowledge, Education, ServiceNow, FSO, CX, ROI, City centre, Travel, SMS, Managed services, Conversation, Chatbot, Organization, Health, Speech analytics, Sales

ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties.

Key Points: 
  • Multinational Insurance Broker to deploy 3CLogic's solution with ServiceNow's Financial Service Operations (FSO) platform to streamline customer experiences.
  • ROCKVILLE, Md., April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
  • The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performance & Coaching, along with integrated call transcriptions, convenient 2-way SMS, and ServiceNow-centralized contact center reporting.
  • "It's no secret that organizations are already juggling too many systems, often with overlapping capabilities, which impacts ROI and operational efficiency.

CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions

Retrieved on: 
Tuesday, March 26, 2024
Data Analytics, Professional Services, Technology, Artificial Intelligence, Software, Knowledge, Organization, Quadrant, Intelligence, Speech analytics, Artificial intelligence, AI, CX, Machine learning, SPARK, Human

CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the 2024 SPARK Matrix™: Speech Analytics, Q1 2024 Report by Quadrant Knowledge Solutions for the third consecutive year.

Key Points: 
  • CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the 2024 SPARK Matrix™: Speech Analytics, Q1 2024 Report by Quadrant Knowledge Solutions for the third consecutive year.
  • In its latest report, Quadrant Knowledge Solutions analyzed emerging industry trends, vendors' offerings and competitive factors, giving CallMiner top ratings for technology excellence and customer impact.
  • “Organizations are having more conversations with their customers than ever before, both on voice and text channels,” said Jeff Gallino, CEO, CallMiner.
  • “CallMiner is at the forefront of AI and machine learning (ML),” said Ganesh Reddy Bonthu, Senior Analyst, Quadrant Knowledge Solutions.

8x8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations

Retrieved on: 
Thursday, January 25, 2024
Telecommunications, Software, Networks, Internet, Audio, Video, Artificial Intelligence, Data Management, Technology, Speech analytics, Unified communications, Stiffness, Human voice, MoEngage, API, Seamless, WhatsApp, AI, Visibility, Language, Action, SMS, Directory, CRM, Salesforce, SLA, EGHT, Organization, CSV, Control panel, Security (finance), City centre

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform.
  • Enhancements to 8x8 Contact Center include:
    AI Summarization for Improved Speech Analytics: For customers who utilize 8x8 Speech Analytics, 8x8 has begun a limited beta of AI summarization.
  • The new features highlight 8x8’s continued focus on platform innovation and delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency.
  • 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2023 SPARK Matrix™ Speech Analytics Report

Retrieved on: 
Tuesday, September 19, 2023
Data Management, Consumer Electronics, Technology, Digital Cash Management, Digital Assets, Data Analytics, Apps, Applications, Online Privacy, Payments, Retail, Other Professional Services, Business, Finance, Consulting, Security, Banking, Professional Services, Artificial Intelligence, Other Technology, Networks, Internet, Online Retail, Knowledge, Speech analytics, Quadrant, CX, Organization, Landing slot, SPARK, European, Ganesha, Matrix, NICE, CSAT, Sales, Analytics

NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.

Key Points: 
  • NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
  • The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, rated NICE the overall leader for both customer impact and technology excellence.
  • “This recognition underscores the depth of NICE’s expertise in Analytics, honed over 20 years and mastered by analyzing billions of interactions,” said Barry Cooper, President, CX Division, NICE.
  • “We’re delighted to see this SPARK Matrix report acknowledge our rich expertise and relentless innovation levering data and AI to deliver exceptional customer experience.”
    The 2023 SPARK Matrix™ for Speech Analytics report also referred to NICE’s geographical leadership, citing “NICE has a commanding presence over the American region, followed by the European Union, the Middle East, and Africa.

LivePerson Recognized in the Gartner® Hype Cycle™ for Customer Service and Support Technologies for Third Consecutive Year

Retrieved on: 
Monday, August 28, 2023
Heart, Software as a service, WhatsApp, Life, Speech analytics, API, Research, Conversation, Gartner hype cycle, LivePerson, LPSN, Chatbot, Publication, Customer service, AI, Product Development Technologies, Support, Automation, Online shopping, Gartner

NEW YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, July 2023. This marks the third consecutive year that LivePerson has been included as a Sample Vendor in this report. The company's Hype Cycle reports share information about the promise of emerging technologies. A sample vendor is a company that provides a specific product or service that is relevant to a technology or innovation in the Gartner Hype Cycle.

Key Points: 
  • In addition to being named a Sample Vendor in the Hype Cycle for Customer Service and Support Technologies for three consecutive years, Gartner also recognized LivePerson as a Representative Vendor in the "Market Guide for Speech Analytics Platforms" (March 2023).
  • This report provides insights for customer service and support leaders on implementing speech analytics technology to enhance customer experiences.
  • "We're delighted to be recognized in multiple Gartner reports, including this third consecutive year in the Gartner Hype Cycle for Customer Service and Support."
  • To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com , and download the Gartner Hype Cycle for Customer Service and Support Technologies, 2023 using your Gartner.com login.

3CLogic to Showcase New Platform for ServiceNow at Knowledge 2023

Retrieved on: 
Thursday, March 16, 2023
Software, Technology, Telecommunications, VoIP, Knowledge, IVR, SMS, Partnership, ServiceNow, Human, Speech analytics, Certification, CTI, Mobile phone

3CLogic , the leading voice-enabling and cloud contact center solution for ServiceNow® today announced its gold-level sponsorship and participation in this year’s ServiceNow Knowledge 2023 conference hosted in Las Vegas (May 14th-18th).

Key Points: 
  • 3CLogic , the leading voice-enabling and cloud contact center solution for ServiceNow® today announced its gold-level sponsorship and participation in this year’s ServiceNow Knowledge 2023 conference hosted in Las Vegas (May 14th-18th).
  • In addition to a number of live speaking sessions, the company will also unveil its newest platform and offerings for ServiceNow.
  • “We are thrilled to partake yet again in ServiceNow’s Knowledge conference,” states Denis Seynhaeve, CEO at 3CLogic.
  • Last year the company released several new offerings and integrations as its use across ServiceNow’s Customer, Employee, and IT Workflow offerings expands, including:

LinkLive Expands Partnership with Kasisto, Conversational AI

Retrieved on: 
Friday, March 10, 2023
Banking, Technology, Professional Services, Other Technology, Telecommunications, Apps, Applications, Software, Artificial Intelligence, VoIP, Fintech, Finance, System, KAI, Intelligence, Amazon SageMaker, Partnership, Amazon Lex, Speech analytics, City centre, AI, ChatGPT, First Financial Bank, CIO, CCAA, Sales

“We are very excited to embed KAI into the LinkLive library of AI capabilities and to expand the digital customer service features for our clients,” said Perry Price, CEO of LinkLive.

Key Points: 
  • “We are very excited to embed KAI into the LinkLive library of AI capabilities and to expand the digital customer service features for our clients,” said Perry Price, CEO of LinkLive.
  • The combined experience of LinkLive with KAI will provide significant opportunities for revenue protection in the form of digital labor and savings to the bottom line.
  • “I can’t overstate the importance of conversational AI and the ability to bring two leading solutions together.
  • As a result, LinkLive integrates generative AI with conversational AI and other partners such as ChatGPT, Amazon Sagemaker, Amazon Lex, and other Speech Analytics and Large Language Models to modernize the agent and supervisor experience.”

Emotion Analytics Market is expected to generate a revenue of USD 8.96 Billion by 2030, Globally, at 14.99% CAGR: Verified Market Research®

Retrieved on: 
Wednesday, January 18, 2023
BFSI, EA, Lexalytics, Speech analytics, Competitive intelligence, Artificial intelligence, Growth, Research, CRM, Affectiva, Behavior, Attitude, Geography, USD, Retail, Industrial design, Cogito

JERSEY CITY, N.J., Jan. 18, 2023 /PRNewswire/ -- Verified Market Research® recently published a report, "Emotion Analytics Market" By Type (Facial Analytics, Speech Analytics), By Application (Competitive Intelligence, Workforce Management), By Vertical (Retail, BFSI), and By Geography.

Key Points: 
  • JERSEY CITY, N.J., Jan. 18, 2023 /PRNewswire/ -- Verified Market Research® recently published a report, " Emotion Analytics Market " By Type (Facial Analytics, Speech Analytics), By Application (Competitive Intelligence, Workforce Management), By Vertical (Retail, BFSI), and By Geography.
  • The "Global Emotion Analytics Market" is mainly bifurcated into sub-segments which can provide classified data regarding the latest trends in the market.
  • The "Global Emotion Analytics Market" study report will provide valuable insight with an emphasis on the global market.
  • Based on the research, Verified Market Research® has segmented the global Emotion Analytics Market into Type, Application, Vertical, and Geography.

Emotion Analytics Market is expected to generate a revenue of USD 8.96 Billion by 2030, Globally, at 14.99% CAGR: Verified Market Research®

Retrieved on: 
Wednesday, January 18, 2023
BFSI, EA, Lexalytics, Speech analytics, Competitive intelligence, Artificial intelligence, Growth, Research, CRM, Affectiva, Behavior, Attitude, Geography, USD, Retail, Industrial design, Cogito

JERSEY CITY, N.J., Jan. 18, 2023 /PRNewswire/ -- Verified Market Research® recently published a report, "Emotion Analytics Market" By Type (Facial Analytics, Speech Analytics), By Application (Competitive Intelligence, Workforce Management), By Vertical (Retail, BFSI), and By Geography.

Key Points: 
  • JERSEY CITY, N.J., Jan. 18, 2023 /PRNewswire/ -- Verified Market Research® recently published a report, " Emotion Analytics Market " By Type (Facial Analytics, Speech Analytics), By Application (Competitive Intelligence, Workforce Management), By Vertical (Retail, BFSI), and By Geography.
  • The "Global Emotion Analytics Market" is mainly bifurcated into sub-segments which can provide classified data regarding the latest trends in the market.
  • The "Global Emotion Analytics Market" study report will provide valuable insight with an emphasis on the global market.
  • Based on the research, Verified Market Research® has segmented the global Emotion Analytics Market into Type, Application, Vertical, and Geography.