Cognitive load

8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization

Retrieved on: 
Thursday, February 29, 2024

According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.

Key Points: 
  • According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.
  • “In today’s CX-driven world, 8x8 is further bridging the customer experience gaps that exist across an organization.
  • AI-powered features, such as speech analytics and interaction summarization, reduce cognitive load and ensure effective customer handling with smart action items for an enhanced customer experience.
  • Centralized customer interaction journey analytics across the entire organization eliminate data silos across CX apps, uncovers actionable business insights, and provides predictive, contextual customer metrics.

Why some amateur athletes are giving up on smartwatches

Retrieved on: 
Tuesday, January 2, 2024

These practices have become commonplace in the world of sport, even for amateurs.

Key Points: 
  • These practices have become commonplace in the world of sport, even for amateurs.
  • Some 90 per cent of amateur runners now use a smartwatch or mobile application.
  • Becoming part of a community of exercisers can also increase motivation by interweaving systems of mutual encouragement and competition.

The discontinuation of connected devices

  • First of all, we should recall that the adoption of connected devices for sports is not evenly distributed across the population.
  • In addition, the 30-39 age group is the most equipped with smart bracelets and smartwatches.
  • We believe that the rejection of these devices may be the result of a deterioration in the quality of the experience of a sport when using them.
  • It’s a question of rediscovering a form of lost freedom, of lightness, or even of resonance.

The adherence to quantification tools

  • While dropping the tools is a significant and explainable phenomenon, the reasons for sticking to them must also be considered.
  • What are the conditions that enable amateur runners to continue practising and quantifying their performance numerically while deriving pleasure and well-being from the activity?
  • We showed that the amateur runners who persevered in using digital tools were the ones who had developed a high level of expertise in self-quantification.
  • They also learn to let go of certain areas of quantification (sleep, for example) in order to focus their efforts exclusively on running.

The nature of the attachment to the device

  • We wanted to gain a better understanding of the connection runners formed with their digital tracking device.
  • This change, which was out of the ordinary for most of them, turned out to be particularly destabilizing and revealed how deeply incorporated their use of, and attachment to the tool was.
  • All the subjects we studied initially admitted to being very apprehensive about the idea of running without their watch.
  • Ultimately, there’s nothing spontaneous, magical or automatic about interacting with your quantification device in a functional way.
  • Matthieu Quidu received funding from the University of Lyon 1 for a research project entitled, "In search of sobriety: sociological insights into the emergence of minimalist sporting practices."
  • Brice Favier-Ambrosini received funding from the Fonds de recherche du Québec - Société et Culture (FRQSC) for a project entitled "Identifying the essential, eliminating the rest," an analysis of the trend towards minimalism in the consumption of sports leisure activities.

GitLab Reports Third Quarter Fiscal Year 2024 Financial Results

Retrieved on: 
Monday, December 4, 2023

SAN FRANCISCO, Dec. 04, 2023 (GLOBE NEWSWIRE) -- All-Remote - GitLab Inc. (NASDAQ: GTLB), The DevSecOps Platform, today reported financial results for its third quarter fiscal year 2024, ended October 31, 2023.

Key Points: 
  • Customers with more than $5,000 of ARR increased to 8,175, up 26% from Q3 of fiscal year 2023.
  • Customers with more than $100,000 of ARR increased to 874, up 37% from Q3 of fiscal year 2023.
  • Dollar-Based Net Retention Rate was 128% in Q3 of fiscal year 2024.
  • For the fourth quarter and fiscal year 2024, GitLab Inc. expects (in millions, except share and per share data):

GitLab Continues AI Momentum with Enhanced AI-Powered DevSecOps Workflows

Retrieved on: 
Thursday, November 9, 2023

SAN FRANCISCO, Nov. 09, 2023 (GLOBE NEWSWIRE) -- All Remote - GitLab Inc. , ​​the most comprehensive AI-powered DevSecOps platform, today announced updates to GitLab Duo, the company’s suite of AI capabilities, including the beta of GitLab Duo Chat available in the GitLab 16.6 November product release, and the general availability of GitLab Duo Code Suggestions in the GitLab 16.7 December product release.

Key Points: 
  • SAN FRANCISCO, Nov. 09, 2023 (GLOBE NEWSWIRE) -- All Remote - GitLab Inc. , ​​the most comprehensive AI-powered DevSecOps platform, today announced updates to GitLab Duo, the company’s suite of AI capabilities, including the beta of GitLab Duo Chat available in the GitLab 16.6 November product release, and the general availability of GitLab Duo Code Suggestions in the GitLab 16.7 December product release.
  • Duo Chat beta joins Code Suggestions as one of the two primary interfaces into GitLab’s AI-powered suite within its DevSecOps platform.
  • According to the GitLab State of AI in Software Development report, developers spend only 25% of their time writing code.
  • “The introduction of GitLab Duo Chat furthers our momentum and focus to bring AI beyond just code creation,” said David DeSanto, chief product officer, GitLab.

Mitsubishi Electric Selects BlackBerry to Power its New In-Vehicle System

Retrieved on: 
Tuesday, September 26, 2023

TOKYO and WATERLOO, ON, Sept. 26, 2023 /PRNewswire/ -- Mitsubishi Electric (TOKYO: 6503) and BlackBerry Limited (NYSE: BB; TSX: BB) today announced that Mitsubishi Electric's new automotive in-cabin system, Mitsubishi Electric FLEXConnect™, will be powered by BlackBerry IVY®, an edge-to-cloud vehicle data platform. The collaboration will help advance road safety by leveraging an array of sensor data to anticipate safety risks, reduce driver distractions, highlight potential driving hazards, and enable new consumer experiences.

Key Points: 
  • TOKYO and WATERLOO, ON, Sept. 26, 2023 /PRNewswire/ -- Mitsubishi Electric (TOKYO: 6503) and BlackBerry Limited (NYSE: BB; TSX: BB) today announced that Mitsubishi Electric's new automotive in-cabin system, Mitsubishi Electric FLEXConnect™, will be powered by BlackBerry IVY®, an edge-to-cloud vehicle data platform.
  • "We are delighted that Mitsubishi Electric has selected BlackBerry to power its new in-vehicle system," said Vito Giallorenzo, SVP General Manager of IVY and Head of Corporate Development at Blackberry.
  • "By leveraging BlackBerry IVY as a key component of its FLEXConnect™ platform, Mitsubishi Electric raises the bar for in-cabin experiences and helps improve road safety.
  • The Mitsubishi Electric FLEXConnect™ platform core is its driver monitoring system (DMS) and occupant monitoring system (OMS).

HPE Aruba Networking simplifies IT operations with AIOps-driven cloud management and new network-as-a-service capabilities available on HPE GreenLake

Retrieved on: 
Tuesday, April 25, 2023

HPE Aruba Networking also announced Network-as-a-service (NaaS) capabilities for customers and channel partners to acquire, deploy, and manage on the HPE GreenLake platform with a monthly subscription.

Key Points: 
  • HPE Aruba Networking also announced Network-as-a-service (NaaS) capabilities for customers and channel partners to acquire, deploy, and manage on the HPE GreenLake platform with a monthly subscription.
  • As IT teams remain understaffed and overtaxed, many enterprises lack the personnel required to manage multiple networking products and capabilities from multiple vendors.
  • HPE Aruba Networking is also introducing its Agile NaaS framework, designed to make on-demand networking easier for partners to sell and end-user customers to consume.
  • New service pack capabilities added to HPE GreenLake for Aruba networking enable partners to bundle their design and delivery services for their customers with a monthly NaaS technology subscription.

Pathway Raises $1.3 Million to Scale its AI-Powered Medical Knowledge Platform

Retrieved on: 
Thursday, October 14, 2021

In a context where the COVID pandemic has generated an unprecedented volume of evolving clinical guidelines and revealed vulnerabilities within information dissemination systems, medical knowledge startup Pathway Medical has announced it raised $1.3 million ($CAD 1.6 million) to scale its clinical decision support platform.

Key Points: 
  • In a context where the COVID pandemic has generated an unprecedented volume of evolving clinical guidelines and revealed vulnerabilities within information dissemination systems, medical knowledge startup Pathway Medical has announced it raised $1.3 million ($CAD 1.6 million) to scale its clinical decision support platform.
  • We are thankful for our investors continued support in our efforts to democratize medical knowledge and advance evidence-based care, stated Pathway cofounder and CEO Jonathan Hershon St-Jean.
  • With 33 medical specialties, more than 1,000 guidelines, and more than 45,000 graded recommendations, Pathway offers one of the most robust structured knowledge bases available today.
  • Pathways machine learning platform offers a unique proprietary decision-support product that can improve health outcomes quickly and at scale.

Polarity Closes $8.1M Series AA Funding Round to Arm Knowledge Workers With Superhuman Data Awareness Through Desktop Based Augmented Reality

Retrieved on: 
Tuesday, August 13, 2019

The funding will be utilized to expand Polaritys offerings with hosted versions in addition to expanding engineering and sales teams.

Key Points: 
  • The funding will be utilized to expand Polaritys offerings with hosted versions in addition to expanding engineering and sales teams.
  • The promise of Augmented Reality to enhance human intelligence and boost productivity is world changing, said Paul Battista , co-founder and CEO of Polarity.
  • Most knowledge workers sit in front of a computer screen for the majority of their day.
  • Polaritys on-screen overlays reduce cognitive load by helping knowledge workers keep track of data beyond the capacity of human memory.