8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.
- According to the 8x8 2024 Customer Experience Responsibility Beyond the Contact Center report, almost two-thirds of business leaders surveyed say that up to 60% of their organization’s customer interactions take place outside of the contact center.
- “In today’s CX-driven world, 8x8 is further bridging the customer experience gaps that exist across an organization.
- AI-powered features, such as speech analytics and interaction summarization, reduce cognitive load and ensure effective customer handling with smart action items for an enhanced customer experience.
- Centralized customer interaction journey analytics across the entire organization eliminate data silos across CX apps, uncovers actionable business insights, and provides predictive, contextual customer metrics.