Allegiance

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Retrieved on: 
Thursday, March 19, 2020
Marketing, Data management, Communications, Technology, Software, Networks, Marketing, Business, Microeconomics, Customer experience, Product management, MaritzCX, InMoment, Experience management, Allegiance

MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a Leader in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.

Key Points: 
  • MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a Leader in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report.
  • In February 2020, InMoment was named a Leader by Forrester in The Forrester Wave Customer Feedback Management Platforms (CFM), Q1 2020.
  • MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX).
  • The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.

Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions

Retrieved on: 
Tuesday, January 7, 2020
Technology, Data management, Networks, Software, Marketing, Services marketing, Customer relationship management, Business, SAP SE, Customer service, Customer experience, SAP CRM, Allegiance

Accenture (NYSE: ACN) has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services.

Key Points: 
  • Accenture (NYSE: ACN) has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services.
  • The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service.
  • Founded in 2000 and an SAP Gold Partner, maihiro is a leading provider of SAP-based customer experience (CX), customer relationship management (CRM), and commerce services.
  • The acquisition aims to strengthen Accentures world-class SAP capabilities that help organizations elevate customer experiences beyond expectations.

MaritzCX Receives Best Partner Status, Analyst Recognition, and Hits Key 2019 Milestones

Retrieved on: 
Tuesday, December 17, 2019
Professional services, Communications, Other Professional Services, Technology, Software, Consulting, Other Communications, Marketing, Business, Microeconomics, Product management, MaritzCX, Customer experience, CX, Allegiance

MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional and expert services.

Key Points: 
  • MaritzCX closes 2019 with recognition for its enterprise-grade experience management platform and in-house professional and expert services.
  • Earlier this year MaritzCX won the CX Partner (technology or advisory) award at the 2019 CX Awards, held in October in Sydney, Australia.
  • MaritzCX and its clients including Allianz, HSBC, Volvo and others received numerous awards and recognition for transformative enterprise experience management for customer, employee, and patient experience programs throughout 2019.
  • Other MaritzCX 2019 milestones include:
    Launched the first Patient Experience (PX) Platform developed by experts in customer experience.

MaritzCX Announces AI Suite of Products to Derive More Value from Data, Improve Experience Management, and Bolster Business Growth

Retrieved on: 
Wednesday, October 23, 2019
Other Professional Services, Other Communications, Marketing, Consulting, Data management, Communications, Professional services, Technology, Articles, MaritzCX, Academic disciplines, Marketing, Artificial intelligence, Enterprise architecture, Allegiance

MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform.

Key Points: 
  • MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform.
  • The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth.
  • All of the leading AI tools can be incorporated through the companys CXWorkflow, a proprietary data automation and management tool.
  • MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX).

SharkNinja Operationalizes Customer Feedback Data to Develop New Products and Innovate Service Offerings

Retrieved on: 
Thursday, September 12, 2019
Data management, Consumer electronics, Technology, VoIP, Specialty, Mobile, Wireless, Retail, Marketing, Communications, Home Goods, Telecommunications, Software, Networks, Internet, Online Retail, Services marketing, Business, Microeconomics, Clarabridge, Customer satisfaction, Customer service, Customer, Marketing, Enterprise feedback management, Allegiance, Clarabridge, SharkNinja

Clarabridge ingests all of SharkNinjas customer feedback into its platform, normalizes the data, and reveals nuanced insight into VOC that engineers, marketers, customer service agents, and the C-suite alike can act on.

Key Points: 
  • Clarabridge ingests all of SharkNinjas customer feedback into its platform, normalizes the data, and reveals nuanced insight into VOC that engineers, marketers, customer service agents, and the C-suite alike can act on.
  • At SharkNinja, we look to customer feedback data to help innovate our existing products, and identify customer demand and interest in potential future products, said Jake Finch, Vice President, Insights & Intelligence at SharkNinja.
  • Taken together, SharkNinja reduced customer service call volume by 5%, experienced a 6% lift in customer satisfaction, and increased its overall NPS score by 42%.
  • With a complete view of customer feedback data across every channel, SharkNinja can continue to develop and deliver five-star products based on what consumers want and need.

Signet Research Upgrades Its Customer Experience Platform With Enhanced Analytics

Retrieved on: 
Tuesday, July 30, 2019
Marketing, Brand management, Business, Microeconomics, Product management, Cloud applications, Services marketing, Touchpoint, Software as a service, Customer experience, Allegiance

ENGLEWOOD, N.J., July 30, 2019 /PRNewswire/ --Signet Research Inc., a leading market research firm, introduced Sibyl in January of 2017.

Key Points: 
  • ENGLEWOOD, N.J., July 30, 2019 /PRNewswire/ --Signet Research Inc., a leading market research firm, introduced Sibyl in January of 2017.
  • An Enterprise Survey Software and Customer Experience (CX) platform, Sibyloffers highly sophisticated functionality allowing businesses to collect feedback across all their various customer touchpoints and track customer sentiment on an individual and aggregate basis.
  • It can be used to monitor Customer Experience (CX) and/or as a full Survey Software SaaS platform.
  • It was developed by, and is backed by, Signet Research, Inc., a full-service market research firm established in 1968.

AskNicely Recognized as #1 in Customer Feedback Software by G2

Retrieved on: 
Wednesday, July 10, 2019
Software, Other Retail, Marketing, Communications, Technology, Retail, Marketing, Services marketing, Microeconomics, Business, Enterprise architecture, Product management, Enterprise feedback management, Survey Methodology, Customer experience, Customer service, Medallia, Allegiance

AskNicely , a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, today announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software .

Key Points: 
  • AskNicely , a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, today announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software .
  • The G2 Grid Report rates products based on verified customer reviews, online data and social networks, and market presence.
  • AskNicely is a customer experience platform that helps over 1,000 businesses globally deliver great experiences using real-time customer feedback (based on the Net Promoter Score framework).
  • Rated the #1 Enterprise Feedback Management platform by G2Crowd, AskNicely helps front-line staff deliver the right experience for every customer, every day.

SurveyAdvantage Announces the Launch of LoyaltyLoop®

Retrieved on: 
Wednesday, June 5, 2019
Marketing, Services marketing, Microeconomics, Business, Net Promoter, Customer service, Customer relationship management, Medallia, Allegiance

WEST GREENWICH, R.I., June 5, 2019 /PRNewswire/ -- SurveyAdvantage recently launched LoyaltyLoop, a fully managed customer feedback and review gathering service for any business.

Key Points: 
  • WEST GREENWICH, R.I., June 5, 2019 /PRNewswire/ -- SurveyAdvantage recently launched LoyaltyLoop, a fully managed customer feedback and review gathering service for any business.
  • The LoyaltyLoop online review management software platform features customer relationship management software that monitors customer satisfaction for improved reputation management.
  • LoyaltyLoop staff will make all needed adjustments along the way, while also being available to provide timely support.
  • LoyaltyLoop management software then tracks the Net Promoter Score (NPS) to continually measure customer satisfaction levels.

GuideWell Source Announces Leadership Changes

Retrieved on: 
Tuesday, January 29, 2019
Novita, Exelon, Allegiance, Economy of the United States, Energy

Prior to joining GuideWell Source, Dikter held a number of executive positions with Exelon Corporation.

Key Points: 
  • Prior to joining GuideWell Source, Dikter held a number of executive positions with Exelon Corporation.
  • Throughout Harvey's tenure, he's helped our corporate performance reach historic highs, and has been instrumental in developing and driving our customer focused culture throughout the GuideWell Source Family of Companies," Coston said.
  • The company also announced the following additions to its leadership team:
    Karen Hrubiak, vice president of Business Development.
  • Headquartered in Jacksonville, Fla., GuideWell Source is the corporate services and parent company for First Coast Service Options, Inc., Novitas Solutions, Inc. and GuideWell Allegiance, which provide administrative services for government-sponsored healthcare programs.

George Takei's Broadway Musical 'Allegiance' Returns to U.S. Cinemas Preceded by Never-Released-Before Documentary 'Allegiance to Broadway,' This Fall in a Two-Day Special Event

Retrieved on: 
Thursday, October 11, 2018
Broadway musicals, Entertainment, Theatre, Performing arts, Allegiance, Asian-American theatre, Internment of Japanese Americans, George Takei, Broadway theatre, Musical theatre, Vander Veer

In addition to the film of the original Broadway production, Fathom Events is premiering a new documentary, "Allegiance to Broadway: The Dream.

Key Points: 
  • In addition to the film of the original Broadway production, Fathom Events is premiering a new documentary, "Allegiance to Broadway: The Dream.
  • The Journey of A Musical," by director/filmmaker Greg Vander Veer on December 4, which gives audiences an in-depth look into the making of "Allegiance".
  • After the showing of "Allegiance to Broadway," and "Allegiance" audiences will enjoy new exclusive footage featuring George Takei and the Broadway musical's creative team.
  • Tickets for "Allegiance" and "Allegiance to Broadway" can be purchased at www.FathomEvents.com and participating theater box offices.