Customer satisfaction

BeyondTrust solidifies leadership position continuing to deliver innovation and profitable growth in 2023

Retrieved on: 
Tuesday, February 6, 2024

The launch of Identity Security Insights delivers industry-leading visibility, threat detection, and proactive security recommendations across the entire identity estate.

Key Points: 
  • The launch of Identity Security Insights delivers industry-leading visibility, threat detection, and proactive security recommendations across the entire identity estate.
  • Password Safe : The introduction of a new Web Portal provides customers with a more intuitive, streamlined, and productive user experience to improve performance and accessibility.
  • Enhancement of the PartnerTrust : Deeper partner engagement facilitates more successful customer outcomes in a collaborative partner ecosystem.
  • In 2023, BeyondTrust’s significant financial achievements, as well as product and market leadership momentum, were recognized by leading analysts and media organizations:

RDA Ranks #1 in Customer Satisfaction from Digital Clarity Group

Retrieved on: 
Tuesday, January 16, 2024

HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.

Key Points: 
  • For the second consecutive year, RDA has been awarded the highest honor in Customer Satisfaction for technology consulting services.
  • HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.
  • VOCalis is DCG's Voice of the Customer assessment program that uses customer feedback to bring transparency to the performance of digital agencies, consultancies, and integrators when implementing or servicing marketing technology solutions.
  • Based on their ratings, this award distinguishes RDA as an exceptional provider of marketing technology services according to its clients," said Digital Clarity Group CEO Scott Liewehr.

Introducing Winter Specials Explore Monport Laser's Budget-friendly Laser Engravers

Retrieved on: 
Monday, January 8, 2024

From January 8th to January 22nd, Monport Laser is thrilled to announce the launch of their budget-friendly laser engravers and accessories.

Key Points: 
  • From January 8th to January 22nd, Monport Laser is thrilled to announce the launch of their budget-friendly laser engravers and accessories.
  • Additionally, Monport Laser is offering a 20% discount on accessories, allowing customers to enhance the versatility of their laser engraving setup at a lower cost.
  • The bundle includes the Monport 40W Pro CO2 Laser Engraver & Cutter, a Lightburn software GCode Key, a Monport 9L CW-3000 Water Cooling System, a Monport Upgraded Laser Rotary Roller 360°, and a Monport 150W Laser Fume Extractor with a 3-Layer Filter.
  • Customer Satisfaction at the Forefront: Monport Technical Support and Guidance
    "Our Winter Sale is our way of expressing gratitude to our loyal customers while also welcoming new ones into the Monport Laser family," said Charlie Smith, Manager of Monport Laser.

Boosting Customer and Employee Happiness with AI that Helps Break Record Sales: Freshworks' AI-driven Software Revolutionizes Customer Support at Monos

Retrieved on: 
Wednesday, January 3, 2024

(NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions .

Key Points: 
  • (NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions .
  • The AI-powered ticketing and conversational support solutions have helped Monos increase agent efficiency—making the retailer’s customer happiness agents, and customers, even happier.
  • Monos is dedicated to ensuring its customers' satisfaction in every aspect of its operations—from its stylish and durable product design to its customer support.
  • “Freshworks’ customer service solution helped our agents navigate the high volume and handle customer support issues seamlessly.

AutoZone Announces Completion of Leadership Transition Plan

Retrieved on: 
Tuesday, January 2, 2024

MEMPHIS, Tenn., Jan. 02, 2024 (GLOBE NEWSWIRE) -- AutoZone, Inc. (NYSE: AZO) completed its Leadership Transition Plan announced on June 26, 2023.

Key Points: 
  • MEMPHIS, Tenn., Jan. 02, 2024 (GLOBE NEWSWIRE) -- AutoZone, Inc. (NYSE: AZO) completed its Leadership Transition Plan announced on June 26, 2023.
  • Today, Phil Daniele, a 30-year AutoZoner, who most recently served as Chief Executive Officer-Elect, became President and Chief Executive Officer (CEO).
  • I am tremendously excited about AutoZone’s future and continued growth under Phil’s leadership,” said Bill Rhodes, Executive Chairman, Customer Satisfaction.
  • Both Bill and I deeply believe that AutoZone’s best days lie ahead,” said Phil Daniele, President and CEO, Customer Satisfaction.

Toshiba Global Commerce Solutions Earns Top Ranking in the RIS Software LeaderBoard 2024

Retrieved on: 
Thursday, December 21, 2023

Toshiba Global Commerce Solutions has ranked 9th in the 2024 RIS Software LeaderBoard Top 20 and achieved top rankings across 11 other categories in the prestigious ranking of retail solution providers.

Key Points: 
  • Toshiba Global Commerce Solutions has ranked 9th in the 2024 RIS Software LeaderBoard Top 20 and achieved top rankings across 11 other categories in the prestigious ranking of retail solution providers.
  • View the full release here: https://www.businesswire.com/news/home/20231221979105/en/
    Toshiba Global Commerce Solutions ranked 9th in the prestigious 2024 RIS Software LeaderBoard Top 20 annual ranking across more than 100 retail solution providers.
  • (Photo: Business Wire)
    “It is an honor to be recognized by RIS and to earn a top ranking for the RIS Software LeaderBoard Top 20 and multiple other categories.
  • In recent years, Toshiba Global Commerce Solutions has continued to strengthen its position as a global solution provider by delivering an extensive ecosystem of hardware, software, and service solutions that enable retailers to thrive and prosper.

Impact Analytics Ranked the #1 Targeted Solution Vendor, #1 Leader in Technology Innovation by Tier One Retailers, and in Top 20 overall in RIS Software LeaderBoard 2024

Retrieved on: 
Wednesday, December 20, 2023

Most notably, the company was the top Targeted Solution Vendor and included in the widely regarded LeaderBoard Top 20 list.

Key Points: 
  • Most notably, the company was the top Targeted Solution Vendor and included in the widely regarded LeaderBoard Top 20 list.
  • Retailers voted Impact Analytics #1 for Targeted Solution Vendor Leaders, Leaders in Technology Innovation by Tier One Retailers, and Leaders in Ease of Administration & Maintenance by Tier One Retailers.
  • The company also came in second for Leaders in Ease of Installation & Integration by Tier One Retailers.
  • The RIS Software LeaderBoard provides unique, head-to-head rankings that help retailers make smart investment decisions in an increasingly competitive technology marketplace, specifically tracking:
    “The annual RIS Software LeaderBoard is one of the most influential studies in retail technology,” said Jamie Goodman, editor, RIS News.

Theatro Shines in 2024 RIS Software Leaderboard with 9 Top Rankings

Retrieved on: 
Thursday, December 21, 2023

RICHARDSON, Texas, Dec. 21, 2023 /PRNewswire-PRWeb/ -- Theatro, a leader in voice-enabled mobile communication solutions, announces its impressive performance in the 2024 RIS Software Leaderboard. This prestigious annual retail customer satisfaction survey of the industry's top software vendors, conducted by RIS, highlights Theatro's formidable presence in retail technology. Demonstrating its ongoing commitment to innovation and customer satisfaction, Theatro has been acknowledged as the #1 Leader in Technology Innovation by Tier 1 retailers, with a perfect 5.0 score, a testament to its consistent leadership and excellence in delivering software solutions for retailers.

Key Points: 
  • Excelling Again in Technology Innovation, ROI, and Customer Satisfaction
    RICHARDSON, Texas, Dec. 21, 2023 /PRNewswire-PRWeb/ -- Theatro, a leader in voice-enabled mobile communication solutions, announces its impressive performance in the 2024 RIS Software Leaderboard.
  • This prestigious annual retail customer satisfaction survey of the industry's top software vendors, conducted by RIS, highlights Theatro's formidable presence in retail technology.
  • Leadership in six categories with #1 rankings and perfect scores of 5.0:
    The RIS News Software Leaderboard is an esteemed annual evaluation compiled by an independent research firm.
  • To view the full 2024 RIS Software Leaderboard and each of Theatro's rankings, visit LINK.

Life Care Services becomes J.D. Power’s most awarded brand in the history of its Senior Living Satisfaction Study

Retrieved on: 
Wednesday, November 15, 2023

Power announced the results of its 2023 U.S. Senior Living Satisfaction Study, and Life Care Services , An LCS Company, has been recognized for the fifth consecutive year as #1 in Resident Satisfaction among Independent Senior Living Communities and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities.

Key Points: 
  • Power announced the results of its 2023 U.S. Senior Living Satisfaction Study, and Life Care Services , An LCS Company, has been recognized for the fifth consecutive year as #1 in Resident Satisfaction among Independent Senior Living Communities and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities.
  • The awards make Life Care Services the most awarded Senior Living Provider in the nation.
  • Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:
    Independent Living: Five consecutive years as #1 in customer satisfaction among independent senior living providers.
  • Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years.

Consumer Acceptance of Biometrics Opens Path to Confront Threat of AI Digital Fraud

Retrieved on: 
Tuesday, December 12, 2023

The research finds that people who use biometrics to access online accounts register higher rates of satisfaction than those who don’t.

Key Points: 
  • The research finds that people who use biometrics to access online accounts register higher rates of satisfaction than those who don’t.
  • Consumer acceptance of biometrics when used for identity protection means companies can confidently deploy multi-layered biometric authentication, the most powerful technology available to combat online fraud, while also increasing consumer satisfaction.
  • View the full release here: https://www.businesswire.com/news/home/20231212863240/en/
    Digital payment fraud losses are projected to surpass $362 billion globally between 2023 and 2028, according to Juniper Research.
  • Amidst the rising threat of AI-powered fraud, new data from IDC reveals that 83 percent of organizations surveyed said they have made investments in improving consumer authentication technology and processes.