SAP CRM

Lucy® Selected for SAP.iO Foundry B2B Innovation Program

Retrieved on: 
Tuesday, May 23, 2023

Lucy ®, the world's leading AI-powered Answer EngineSM, announces today its selection to the SAP.iO Foundry San Francisco Innovation in B2B Sales and Service program.

Key Points: 
  • Lucy ®, the world's leading AI-powered Answer EngineSM, announces today its selection to the SAP.iO Foundry San Francisco Innovation in B2B Sales and Service program.
  • Lucy was one of 11 companies selected by a jury of SAP experts, partners, customers, and investment funds to join the cohort.
  • “We are thrilled to join the SAP.iO Foundry San Francisco program.
  • She equips teams with the information they need in the moment to do their jobs and make better decisions faster.

Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP® Store

Retrieved on: 
Tuesday, February 21, 2023

Contact center solution empowers enterprises with a well-integrated, safe option for providing superior omnichannel customer service

Key Points: 
  • Contact center solution empowers enterprises with a well-integrated, safe option for providing superior omnichannel customer service
    STOCKHOLM, Sweden – February 21, 2023 – Sinch, the Customer Communications Cloud, today announced its Sinch Contact Pro solution , supporting omnichannel customer service at scale, is now an SAP Endorsed App available on SAP ® Store .
  • Of the thousands of SAP partners, only 30 of them are endorsed by SAP, with Sinch Contact Pro being the only SAP-endorsed contact center solution.
  • Successfully passing such tests underscores the value that Sinch Contact Pro delivers to SAP customers as an innovative technology partner.
  • As the first and only SAP-endorsed contact center solution, Sinch Contact Pro will streamline omnichannel customer experience and empower businesses that use SAP technology to reach their own customers wherever, and whenever, it best suits them,” said Mirko Benetti, VP, Head of Contact Pro Unit, Sinch.

Officeworks Leverages Rimini Connect™ for Browsers to Maintain Business-Critical Customer Support and Avoid Costly, Disruptive SAP Software Upgrade

Retrieved on: 
Tuesday, December 13, 2022

It relies on its SAP CRM and ERP solutions for everything from customer support to online orders and more.

Key Points: 
  • It relies on its SAP CRM and ERP solutions for everything from customer support to online orders and more.
  • Through collaboration and partnership with Rimini Street, Officeworks has been able to extend the lifecycle and maximize returns on its core SAP solutions.
  • Officeworks worked closely with Rimini Street to ensure the business was not affected by the retirement of a technology that its key CRM and customer support teams required.
  • It then engaged Rimini Street and made the decision to extend its software support and services solutions and implement Rimini Connect for Browsers.

Visualfabriq Appoints Koen Matthijs as CEO

Retrieved on: 
Tuesday, November 15, 2022

Visualfabriq, a leader in revenue growth management software solutions for the consumer packaged goods (CPG) industry, today announced the appointment of Koen Matthijs as Chief Executive Officer.

Key Points: 
  • Visualfabriq, a leader in revenue growth management software solutions for the consumer packaged goods (CPG) industry, today announced the appointment of Koen Matthijs as Chief Executive Officer.
  • Joining Visualfabriq, Matthijs brings an established track record of building software and IT service delivery companies that deliver strong value through innovation, thought leadership and operational excellence to help customers and their communities achieve desired outcomes.
  • Most recently, Koen was CEO of Spacewell, a leader in building management software which was acquired by the Nemetschek Group in 2018 to build Spacewell towards a global smart building software leader.
  • I am very pleased that Koen Matthijs joins us as CEO of Visualfabriq.

Syntax Unveils CxLink to Unlock Advanced Innovation Capabilities for SAP Customers

Retrieved on: 
Tuesday, November 9, 2021

With CxLink, SAP users will now have additional capabilities to scale their system architecture as customer demands increase.

Key Points: 
  • With CxLink, SAP users will now have additional capabilities to scale their system architecture as customer demands increase.
  • We compiled feedback directly from these customers to identify their most common pain-points and developed solutions with advanced integration capabilities to help solve these challenges," said Ricardo Casanovas, Vice President SAP Products and Innovation at Syntax.
  • Linking SAP CRM with Amazon Connect's Contact Center: CxLink Contact Center bridges the advanced capabilities of SAP CRM and AWS Connect to provide high performance services to SAP CRM users.
  • More recently, Syntax achieved SAP Competency Partner Status from AWS to expand its SAP offerings and launched its AWS SAP Migration Factory to support customers in managing their SAP systems on AWS.

U.S. Adoption of SAP S/4HANA Rebounds After COVID-19 Slowdown as Enterprises Focus on Efficiency, Agility

Retrieved on: 
Monday, July 26, 2021

SAP and its ecosystem partners allow organizations to carry out staggered implementations of S/4HANA that minimize business disruption.

Key Points: 
  • SAP and its ecosystem partners allow organizations to carry out staggered implementations of S/4HANA that minimize business disruption.
  • To help enterprises roll out S/4HANA, SAP service providers have continued to develop AI-powered tools and accelerators in areas such as assessment, code reconciliation, data management and testing, the report says.
  • U.S. enterprises are also taking advantage of a growing number of SAP partner offerings designed for rapid implementation, the report says.
  • These include ready-to-run templates, preconfigured offerings and industry-specific solutions for S/4HANA, SAP Cloud Platform (SCP) and SAP Business Technology Platform (formerly Leonardo).

SAP Accelerates Cloud Growth Across Portfolio: Raises Revenue and Profit Outlook

Retrieved on: 
Wednesday, July 21, 2021

WALLDORF, Germany, July 21, 2021 /PRNewswire/ --

Key Points: 
  • SAP is also seeing strong growth in current cloud backlog across its cloud portfolio including Business Technology Platform, Business Process Intelligence, Qualtrics, as well as Customer Experience.
  • SAP's strong cloud momentum continued in the second quarter with both current cloud backlog and cloud revenue growth accelerating sequentially.
  • Specifically, the Company discloses current cloud backlog and cloud revenue contributed by SAP S/4HANA Cloud, along with nominal and constant currencies year-over-year growth rates.
  • Segment performance was driven by strong double-digit cloud revenue growth in S/4HANA Cloud, Digital Supply Chain, Business Technology Platform, and Customer Experience, in particular ecommerce.

EverCommerce Completes Acquisition of Timely, Leading Business Management Software for Beauty Industries

Retrieved on: 
Thursday, July 8, 2021

Timely joins the EverCommerce suite of integrated SaaS solutions across business management, marketing, customer engagement, and billing and payments.

Key Points: 
  • Timely joins the EverCommerce suite of integrated SaaS solutions across business management, marketing, customer engagement, and billing and payments.
  • Timely offers simple, affordable, and reliable appointment booking and business management software for small salon and beauty businesses.
  • Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
  • Customers get innovative business management software, award-winning customer support, education from the biggest industry names globally and peer support.

EverCommerce Completes Acquisition of Timely, Leading Business Management Software for Beauty Industries

Retrieved on: 
Thursday, July 8, 2021

Timely joins the EverCommerce suite of integrated SaaS solutions across business management, marketing, customer engagement, and billing and payments.

Key Points: 
  • Timely joins the EverCommerce suite of integrated SaaS solutions across business management, marketing, customer engagement, and billing and payments.
  • Timely offers simple, affordable, and reliable appointment booking and business management software for small salon and beauty businesses.
  • Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
  • Customers get innovative business management software, award-winning customer support, education from the biggest industry names globally and peer support.

Century Business Solutions Partners With Innormax LLC to Deliver Credit Card Processing Within SAP Business One

Retrieved on: 
Friday, July 2, 2021

Century Business Solutions' development team has built a payment integration for SAP Business One that uses Century's proprietary payment gateway, EBizCharge, to provide credit card processing for thousands of merchants across the country.

Key Points: 
  • Century Business Solutions' development team has built a payment integration for SAP Business One that uses Century's proprietary payment gateway, EBizCharge, to provide credit card processing for thousands of merchants across the country.
  • Century's credit card integration allows merchants to process credit cards from directly within SAP Business One.
  • The partnership between Innormax LLC and Century Business Solutions will help streamline workflow, eliminate double data entry, and make payment processing more efficient within SAP Business One.
  • Innormax is an SAP Certified Partner for SAP Business One and SAP Business ByDesign.