Enterprise feedback management

Verint Customers, MSC Industrial Supply Co. and Navy Federal Credit Union, Recognized Among 2022 ICMI Global Contact Center Award Finalists

Retrieved on: 
Wednesday, September 14, 2022

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that several of its customers, including MSC Industrial Supply Co. and Navy Federal Credit Union, were named as finalists in the ICMI Global Contact Center Awards *.

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced that several of its customers, including MSC Industrial Supply Co. and Navy Federal Credit Union, were named as finalists in the ICMI Global Contact Center Awards *.
  • MSC uses Verint Workforce Management and Enterprise Feedback Management solutions to enhance customer experience, reduce costs and improve accuracy.
  • Were honored to be among the ICMI award finalists alongside our valued customers, says Verints Celia Fleischaker, chief marketing officer.
  • The winners will be announced at the ICMI Contact Center Expo in Orlando, October 24th - 27th, 2022.

AireSpring Sweeps Visionary Spotlight Awards with Four Wins

Retrieved on: 
Wednesday, July 27, 2022

CLEARWATER, Fla., July 27, 2022 /PRNewswire-PRWeb/ -- AireSpring, a leading Managed Services Provider specializing in Managed IT, Network Services and Unified Communications, is pleased to announce that it is the recipient of four Visionary Spotlight Awards for Best International Solution, Best International Deployment, SD-WAN and SD-Branch Communications Technology, and Channel Program of the Year.

Key Points: 
  • AireSpring received awards for Best International Solution and International Deployment in recognition of its Global Managed SD-WAN, Global Private Network (GPN), and its Global Internet Connectivity Service.
  • Winners of the 2022 Visionary Spotlight Awards demonstrate the best of the industry's overall innovation efforts.
  • The annual awards recognize excellence in channel programs in communications technology categories including voice, data networking, hosting, cloud services and managed services.
  • For more information, or to become an AireSpring partner, please visit http://www.airespring.com or contact us at 888-389-2899.

UserTesting Named a G2 Leader in Six Categories, Earns a Silver Stevie Award, Named an Atlanta Journal-Constitution Top Workplace, and Secures Several More Notable Awards

Retrieved on: 
Tuesday, March 29, 2022

The latest UserTesting award wins and accolades include:

Key Points: 
  • The latest UserTesting award wins and accolades include:
    The UserTesting Human Insight Platform received several awards by leading product review websites in the first quarter of 2022.
  • TrustRadius, the most trusted research and review platform, awarded UserTesting with the Most Loved Software Award , and the Best Feature Set Award .
  • UserTesting was one of 100 companies with the highest love sentiment measurement expressed in customer reviews.
  • UserTesting was also named in the GetApp Category Leaders report for UX Software .

Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualization and Insights Reporting

Retrieved on: 
Tuesday, November 9, 2021

NEW YORK and OSLO, Norway and LONDON, Nov. 9, 2021 /PRNewswire/ -- Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, today announced it has renewed its partnership with Material for the fifth year in a row. Material is a leading customer intelligence and experience design consultancy, and was recently named the Most Innovative Strategic Consultancy and the #2 Most Innovative Insights Supplier in the world, according to the 2020 GreenBook Research Industry Trends (GRIT) rankings. Material will continue to use Forsta's leading-edge data visualization and reporting dashboards for many of its clients.

Key Points: 
  • Material will continue to use Forsta's leading-edge data visualization and reporting dashboards for many of its clients.
  • The advanced visualization and reporting capabilities offered through the company's platform allow us to provide the flexibility and innovation that our clients demand," said Andrew Cooper, Vice President, Integrated Production Systems, Material.
  • The visualization and reporting updates they have made over time greatly benefit our organization, the clients we serve, and the market research profession at large."
  • Forsta's technology platform is designed to help insights professionals transform data into actionable insights, and its data visualization and reporting offering streamlines PowerPoint production, enables customized online dashboards and provides a fully-featured CX/EX management solution.

Beneva Chooses Qualtrics to Create Holistic and Personalized Customer Experiences

Retrieved on: 
Wednesday, July 21, 2021

PROVO, Utah and SEATTLE, July 21, 2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced that Beneva, the largest mutual insurance company in Canada, has selected Qualtrics CustomerXM™ to listen to customer feedback in real-time, and use that data to deliver incredible experiences that improve customer satisfaction and engagement.

Key Points: 
  • With Qualtrics, customer feedback and their service history live on a single platform, allowing Beneva to act quickly and resolve issues before they escalate.
  • Qualtrics will also enable Beneva to listen to their customers' feedback at every touchpoint and take real-time action on those insights by integrating with Beneva's call center and customer service software.
  • "For many insurance companies, customer information is often siloed, making it difficult to create a holistic picture of the individual and their needs.
  • Beneva is breaking down those silos, using Qualtrics as their single customer experience platform," said Brad Anderson, President of Products and Services at Qualtrics.

Anaplan Continues to Explore Different Ways to Put the Customer First

Retrieved on: 
Wednesday, July 14, 2021

Last year, Anaplan replaced a collection of customer feedback mechanisms with the Medallia Experience Cloud.

Key Points: 
  • Last year, Anaplan replaced a collection of customer feedback mechanisms with the Medallia Experience Cloud.
  • Medallia helped Anaplan add multiple feedback touch points across their customer journey and provided direct access for necessary employees to feedback data.
  • These decisions can include everything from how we design our platform to how we deliver everyday support, said Anaplan Vice President of Customer Care Anne Cooper.
  • Anaplans Customer Care Net Promoter Score (NPS1) increased to 77 during the first year leveraging Medallia for customer feedback.

Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences

Retrieved on: 
Thursday, July 8, 2021

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, today announced results of the implementation of Medallias solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers.

Key Points: 
  • Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, today announced results of the implementation of Medallias solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers.
  • Schneider Electric selected Medallia Experience Cloud to capture customer feedback all along their digital journey.
  • Schneider Electric now has a 360-degree view of its digital customer experience, helping to better serve customer needs.
  • Medallia, the Medallia logo, and the names and marks associated with Medallias products are trademarks of Medallia.

Verint Only Vendor Recognized by Gartner in Both the Magic Quadrant for CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management for Fourth Consecutive Year

Retrieved on: 
Wednesday, June 23, 2021

This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.

Key Points: 
  • This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.
  • According to Gartner, Customer Service and Support (CSS) organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers.
  • 1Source: Gartner, Inc. Magic Quadrant for the CRM Customer Engagement Center by Nadine LeBlanc and Jim Davies, June 15, 2021.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Tivian Launches New Brand Identity as Leader in Intelligent Experience Management

Retrieved on: 
Thursday, April 8, 2021

NEW YORK, April 8, 2021 /PRNewswire/ -- Tivian, the leader in intelligent experience management, today launched a new brand identity to innovate the industry, moving from passive experience management to proactive intelligent experience management.

Key Points: 
  • NEW YORK, April 8, 2021 /PRNewswire/ -- Tivian, the leader in intelligent experience management, today launched a new brand identity to innovate the industry, moving from passive experience management to proactive intelligent experience management.
  • "Tivian enables companies to close the loop, providing the power to act through its unique combination of technology, analytics, vision, and people.
  • Tivian's intelligent experience management platform increases corporate effectiveness and enables a smarter business world, empowered by insight.
  • Built on 20 years of experience in enterprise feedback management, Tivian provides over 400 customers in 35 countries with the ability to take action and achieve their objectives.

Tivian Launches New Brand Identity as Leader in Intelligent Experience Management

Retrieved on: 
Thursday, April 8, 2021

NEW YORK, April 8, 2021 /PRNewswire/ -- Tivian, the leader in intelligent experience management, today launched a new brand identity to innovate the industry, moving from passive experience management to proactive intelligent experience management.

Key Points: 
  • NEW YORK, April 8, 2021 /PRNewswire/ -- Tivian, the leader in intelligent experience management, today launched a new brand identity to innovate the industry, moving from passive experience management to proactive intelligent experience management.
  • "Tivian enables companies to close the loop, providing the power to act through its unique combination of technology, analytics, vision, and people.
  • Tivian's intelligent experience management platform increases corporate effectiveness and enables a smarter business world, empowered by insight.
  • Built on 20 years of experience in enterprise feedback management, Tivian provides over 400 customers in 35 countries with the ability to take action and achieve their objectives.