Net Promoter

Greenlight Networks Achieves +84.5 Net Promoter Score (NPS)

Retrieved on: 
Tuesday, November 15, 2022
Internet, Tax, Internet protocol suite, View, Net Promoter, Research, Multimedia, Small business, CEO, Philosophy, NPS, Online shopping, Internet service provider, Greenlight Networks, Green-light

ROCHESTER, N.Y., Nov. 15, 2022 /PRNewswire/ -- Greenlight Networks ("Greenlight"), the leading fiber-to-the-home provider in New York State, announced today it achieved a Net Promoter Score (NPS) of +84.5 during its latest NPS survey completed in October. Net Promoter Score, or NPS, is a well-known measurement of a customer's loyalty to a brand on a scale of -100 to +100. Greenlight's +84.5 NPS score is a near 10% increase from its previous score of +77.4 in 2020, which was already an industry record high. According to research by Satmetrix, the Average Net Promoter Score for Internet Services companies is -3.

Key Points: 
  • ROCHESTER, N.Y., Nov. 15, 2022 /PRNewswire/ -- Greenlight Networks ("Greenlight"), the leading fiber-to-the-home provider in New York State, announced today it achieved a Net Promoter Score (NPS) of +84.5 during its latest NPS survey completed in October.
  • Net Promoter Score, or NPS, is a well-known measurement of a customer's loyalty to a brand on a scale of -100 to +100.
  • Greenlight's +84.5 NPS score is a near 10% increase from its previous score of +77.4 in 2020, which was already an industry record high.
  • According to research by Satmetrix , the Average Net Promoter Score for Internet Services companies is -3.

Group Five Releases 2022 Results for Equity Compensation Financial Reporting Services

Retrieved on: 
Thursday, September 15, 2022
NPS, Equity method, Knowledge, Creativity, Company, Face, Net Promoter, Industry, Bain & Company, Automation, Method, CEO, Workplace, Research, UBS, Customer service, Health insurance, Management

NOVATO, Calif., Sept. 15, 2022 /PRNewswire/ -- In the Group Five Financial Reporting Benchmarking Study, corporate plan sponsors rate their loyalty and satisfaction with third-party service providers who offer financial reporting services related to equity compensation plans. In this year's study, industry-wide loyalty decreased three points compared to last year's study to a Net Promoter Score (NPS)* of 50, while overall satisfaction declined by one point to 87% favorable.** The decreases in loyalty and overall satisfaction are statistically insignificant and reflect steady levels of client satisfaction with both platform functionality and reports.

Key Points: 
  • Among equity plan administration providers, UBS received the highest loyalty and overall satisfaction rating for the third year in a row.
  • NOVATO, Calif., Sept. 15, 2022 /PRNewswire/ -- In the Group Five Financial Reporting Benchmarking Study, corporate plan sponsors rate their loyalty and satisfaction with third-party service providers who offer financial reporting services related to equity compensation plans.
  • "Among clients of financial reporting service providers, loyalty and satisfaction is driven primarily by platform functionality, reporting accuracy, and support staff expertise" said Kathy Huston, President of Group Five.
  • Group Five, an industry leader in business-to-business loyalty and satisfaction research, is best known for research in equity plan administration and shareholder services.

Group Five Releases 2022 Results for Equity Compensation Plan Administration Services

Retrieved on: 
Thursday, September 15, 2022
NPS, Gaps, Fidelity, Company, Siris, JPMorgan Chase, Net Promoter, Industry, AST, Bain & Company, Technology, Schwab, E*TRADE, EQ, Morgan Stanley, Research, Solium, Financial adviser, Customer service, Retail, Public relations

NOVATO, Calif., Sept. 15, 2022 /PRNewswire/ -- Group Five's 2022 Equity Compensation Administration Benchmarking Study finds industry-wide client loyalty decreased two points from last year to a Net Promoter Score (NPS)* of 36. Industry-wide overall satisfaction for equity plan administration services increased one point over last year to 84% favorable.**

Key Points: 
  • NOVATO, Calif., Sept. 15, 2022 /PRNewswire/ -- Group Five's 2022 Equity Compensation Administration Benchmarking Study finds industry-wide client loyalty decreased two points from last year to a Net Promoter Score (NPS)* of 36.
  • Industry-wide overall satisfaction for equity plan administration services increased one point over last year to 84% favorable.
  • Morgan Stanley has bought both E*TRADE's and Solium's administration business, JP Morgan has bought Global Shares, insightsoftware has bought Certent, and Siris has bought both AST's and EQ's administration businesses.
  • Group Five, a leader in business-to-business loyalty and satisfaction research, is best known for research in equity compensation plan administration and shareholder services.

Qumu Appoints Rose Bentley as the Company’s New President and Chief Executive Officer

Retrieved on: 
Monday, April 18, 2022
Internet, Data Management, Audio, Video, Technology, Software, CEO, Net Promoter, Adoption, U.S. Securities and Exchange Commission, Security (finance), Risk, Software, Private Securities Litigation Reform Act, Organization, Terminology, COO, Chairperson, Qumu Corporation, Teradata, Corporation, Â, Nasdaq, Bentley, Cisco Webex, Forward-looking statement, Industry, TJ, Software as a service, Management, Video game

Qumu Corporation (Nasdaq: QUMU), a leading provider of cloud-based enterprise video technology, has appointed current Chief Operating Officer Rose Bentley as its new President and Chief Executive Officer, effective April 16, 2022.

Key Points: 
  • Qumu Corporation (Nasdaq: QUMU), a leading provider of cloud-based enterprise video technology, has appointed current Chief Operating Officer Rose Bentley as its new President and Chief Executive Officer, effective April 16, 2022.
  • Bentley succeeds TJ Kennedy, who is leaving the company to pursue an opportunity with a company in the public safety industry.
  • Bentley added: I am excited to lead Qumu at such an important moment for both Qumu and the industry.
  • Qumu (Nasdaq: QUMU) is a leading provider of best-in-class tools to create, control, deliver, experience and analyze live and asynchronous video at scale.

Amid Tech Push, Wealth Management Industry Loses Focus on Comprehensive Advice, J.D. Power Finds

Retrieved on: 
Thursday, April 14, 2022
Finance, Consulting, Banking, Professional Services, Technology, Consumer, Other Consumer, Other Technology, Vanguard, Net Promoter, Generation Z, Millennials, NPS, Big data, Gen, Goal, Artificial intelligence, Company, Net, Intelligence, Digital, Multimedia, Industry, UBS, J.D. Power, Consumer, Profile, Financial adviser, Sales, Retail, Northwestern Mutual

After several years of increasing focus on technology investments, the full-service wealth management industry significantly improves in investor satisfaction with digital offerings and engagement with digital channels.

Key Points: 
  • After several years of increasing focus on technology investments, the full-service wealth management industry significantly improves in investor satisfaction with digital offerings and engagement with digital channels.
  • Power criteria, which include making recommendations in a clients best interest; understanding their goals and needs; and having a documented financial plan.
  • Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.
  • Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2004).

Corporate Issuers Rate Satisfaction with Transfer Agents, Virtual Shareholder Meeting Services, Proxy Solicitors, and ESG Consultants in Rebranded Annual Group Five Study Now Called Investor Communication and Engagement Services Benchmarking Study

Retrieved on: 
Thursday, December 2, 2021
Benchmarking, CEO, Consultant, Industry, Company, Professional, Net Promoter, ESG, EQ, Program, Bain & Company, Research, Communication, Issuer, Net, NPS, Public relations, Security (finance)

"As the demand for investor communication and engagement continues to rise, we felt compelled to open our study to account for other related services such as virtual shareholder meetings and ESG consultants," said Kathy Huston, President of Group Five.

Key Points: 
  • "As the demand for investor communication and engagement continues to rise, we felt compelled to open our study to account for other related services such as virtual shareholder meetings and ESG consultants," said Kathy Huston, President of Group Five.
  • Issuers' overall satisfaction with virtual shareholder meeting providers is 87% favorable with an NPS of 53.
  • As the demand for ESG consulting continues to grow, the study this year began collecting data on ESG consulting firms.
  • Group Five is a corporate services research firm, best known for its research expertise in investor communications services, shareholder satisfaction, and equity plan administration services.

Group Five Releases 2021 Results for Equity Compensation Financial Reporting Services

Retrieved on: 
Wednesday, October 20, 2021
Benchmark, NPS, Research, UBS, Industry, CEO, ESPP, Company, Equity method, Net Promoter, Bain & Company, Disclosure, Customer service, Public relations

NOVATO, Calif., Oct. 20, 2021 /PRNewswire/ --In the Group Five Financial Reporting Benchmark Study, corporate plan sponsors rated their loyalty and satisfaction with financial reporting services related to their equity compensation plans.

Key Points: 
  • NOVATO, Calif., Oct. 20, 2021 /PRNewswire/ --In the Group Five Financial Reporting Benchmark Study, corporate plan sponsors rated their loyalty and satisfaction with financial reporting services related to their equity compensation plans.
  • "In today's extraordinarily competitive landscape, equity compensation remains a vital tool for attracting and retaining key talent.
  • Now in its 23rd year, this year's annual study includes responses from 587 U.S. public companies who use an outsourced financial reporting service.
  • Group Five, an industry leader in business-to-business loyalty and satisfaction research, is best known for research in equity plan administration and shareholder services.

Group Five Releases 2021 Results for Equity Compensation Plan Services

Retrieved on: 
Wednesday, October 20, 2021
Online, Haggerty, NPS, Research, UBS, Industry, Company, Fidelity, Net Promoter, Technology, Morgan Stanley, Work, Bain & Company, Management, Public relations

These additional measurements help service providers identify opportunities to improve their offering and better meet the needs of plan sponsors.

Key Points: 
  • These additional measurements help service providers identify opportunities to improve their offering and better meet the needs of plan sponsors.
  • Equity Edge Online received the highest value rating at 8.80, followed by Charles Schwab at 8.67 and UBS at 8.58.
  • Now in its 23rd year, Group Five's annual study includes responses from 961 U.S. public companies who use a third party to manage equity compensation award recordkeeping and execution of plan participant transactions.
  • Group Five, a leader in business-to-business loyalty and satisfaction research, is best known for research in equity compensation plan administration and shareholder services.

Clarify Health’s 2021 Net Promoter Score (NPS) Beats Industry Average by Over 40%

Retrieved on: 
Thursday, July 29, 2021
Software, Networks, Internet, General Health, Health, Data management, Technology, Other Health, Marketing, Business models, Business, Customer relationship management, Net Promoter, Customer experience, Software as a service, Customer success

"Customer success is our top priority, so we are delighted that our clients rate us so highly," said Jean Drouin, MD, CEO, Clarify Health.

Key Points: 
  • "Customer success is our top priority, so we are delighted that our clients rate us so highly," said Jean Drouin, MD, CEO, Clarify Health.
  • The Net Promoter Score is based on responses to a single question: How likely is it that you would recommend our product to a friend or colleague?
  • Clarifys current NPS is 44% greater than the average healthcare company score of 27 and 30% greater than the average SaaS company score of 30.
  • Implementation includes the proprietary, four-step training program, The Clarify Academy, which is customized for each user to ensure readiness.

Our Customers Have Spoken: DataStax Receives NorthFace ScoreBoard Service Award for Exceptional Customer Service

Retrieved on: 
Thursday, July 22, 2021
Data management, Technology, Other Technology, Software, Networks, Internet, Business, DataStax, NoSQL, Net Promoter, Fred Reichheld, Computing

DataStax today announced that it has achieved the prestigious NorthFace ScoreBoard Service Award , which the Customer Relationship Management Institute (CRMI) gives to organizations that have demonstrated their commitment to going above and beyond for their customers throughout the year.

Key Points: 
  • DataStax today announced that it has achieved the prestigious NorthFace ScoreBoard Service Award , which the Customer Relationship Management Institute (CRMI) gives to organizations that have demonstrated their commitment to going above and beyond for their customers throughout the year.
  • Its clear that obsessing over their customers is in the DataStax DNA, said Lavanya Mutha, database administrator IV, CO-OP Financial Services.
  • Further, DataStax earned a NorthFace ScoreBoard Index (SBI) score of 4.8 out of 5, based on an audit of customer responses to over 300 surveys sent to customers as part of the interaction with customer support.
  • Net Promoter Score and Net Promoter System are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.