Customer relationship management

Market-Defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

Retrieved on: 
Wednesday, November 9, 2022
Software, Human Resources, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Business, Thought, Human, WEM, Leadership, Workforce, Intelligence, Research, Organization, CXO, Technology, Multimedia, Efficiency, CRM, Davies, Solution, Gartner, WFO, Customer relationship management, CX, CEO, Industry, Management, Sales, VOC

Jim Davies , the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio , the workforce performance company, as Chief Experience Officer (CXO).

Key Points: 
  • Jim Davies , the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio , the workforce performance company, as Chief Experience Officer (CXO).
  • View the full release here: https://www.businesswire.com/news/home/20221109005229/en/
    Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer (Photo: Business Wire)
    In this new executive leadership role, Davies will work directly with Calabrio customers and prospects to prioritize customer-first contact center strategies enabled by engaged employees and elevate their use of technology to better leverage deep VoC data and insights.
  • Tapping into his industry analyst experience, Davies will spread new and intuitive ways of thinking and further position Calabrio as an industry leader dedicated to customer success.
  • Davies joins Calabrio from Gartner where he served as Vice President of research for over 20 years.

The Next-Generation Contact Center for Healthcare Has Arrived

Retrieved on: 
Monday, November 7, 2022
Software, General Health, Professional Services, Internet, Data Management, Technology, Hospitals, Health Technology, Other Communications, Data Analytics, Communications, Health, Telecommunications, Cloud, Customer relationship management, Laika (EHR testing framework), Consumer, CTI, Hospital, General manager, Solution, Population, Efficiency, Black Book, Attention, CRMS, CRM, KLAS, Patient satisfaction, Patient, Pharmaceutical industry, Online shopping, Medicine, Innovaccer

Today Innovaccer unveiled the Innovaccer Experience Center , the industrys first solution to transform the contact center into an integrated, data-driven, consumer experience center for healthcare front-line agents.

Key Points: 
  • Today Innovaccer unveiled the Innovaccer Experience Center , the industrys first solution to transform the contact center into an integrated, data-driven, consumer experience center for healthcare front-line agents.
  • When they dial-in to the Innovaccer Experience Center, consumers receive a deeply personal show me you know me experience.
  • Agents can:
    Access 360-Degree Consumer Profiles: Contact center agents have access to holistic caller profiles that combine clinical, demographic, behavioral, and engagement data into a comprehensive patient view.
  • For healthcare leaders, the era of cobbling together myriad point solutions to collect contact and healthcare data, manage workflows, take care- and revenue-enhancing actions, and manually generate analytics is over.

inflooens, Mortgage Technology Bolstered by Salesforce, Launches at Mortgage Bankers Association (MBA) 2022 Annual Conference

Retrieved on: 
Thursday, November 3, 2022
Software, Professional Services, Family, Consumer, Other Construction & Property, Technology, Residential Building & Real Estate, Commercial Building & Real Estate, Construction & Property, Urban Planning, Finance, Consulting, Customer relationship management, Secondary research, POS, Annual conferences, Founder, Workforce, LLC, Lead, Solution, Conference, Salesforce, Automation, UX, UI, CEO, Housing, CRM, Life, Technology, MBA, Survival, Communication, Efficiency, Bank

inflooens , a next-generation Customer Relationship Management (CRM), Point-of-Sale (POS) and loan processing platform bolstered by Salesforce, successfully launched at this months Mortgage Bankers Association (MBA) Annual Conference in Nashville, TN.

Key Points: 
  • inflooens , a next-generation Customer Relationship Management (CRM), Point-of-Sale (POS) and loan processing platform bolstered by Salesforce, successfully launched at this months Mortgage Bankers Association (MBA) Annual Conference in Nashville, TN.
  • By releasing users from email jail and providing full transparency through the inflooens collaboration portal, efficiency and engagement are increased exponentially.
  • As mortgage rates continue to climb and tightness persists in both the labor market and housing inventories, the need for intuitive technology, enhanced sales analytics and seamless processing has never been greater.
  • After demonstrating its capabilities to 100+ attendees at MBA, inflooens is ready to officially launch their technology to the world.

Web Summit 2022: EIB supports Izicap's expansion

Retrieved on: 
Thursday, November 3, 2022
Customer relationship management, European Investment Bank, CRM, Union, COVID-19, EIB, Smart Data Compression, Technology, EUR, Web Summit, NICE, SME, Innovation, Policy, Science and technology in Asia, Goal, Bank, Online shopping, EU

This EIB support will also allow the fintech to expand its global and regional partnerships.

Key Points: 
  • This EIB support will also allow the fintech to expand its global and regional partnerships.
  • Speaking at the signature event at Web Summit in Lisbon, EIB Vice President, Ricardo Mourinho Flix said: "The EIB is committed to financing companies investing in innovation and digitalisation.
  • Web Summit welcomes tech companies taking innovation steps to grow and Izicap's has the right digital ambitions to become a future leading fintech in Europe."
  • Web Summit is an annual technology conference held in Lisbon and considered one of the most important tech events in the world.

Web Summit 2022: EIB supports Izicap's expansion

Retrieved on: 
Thursday, November 3, 2022
Customer relationship management, European Investment Bank, CRM, Union, COVID-19, EIB, Smart Data Compression, Technology, EUR, Web Summit, NICE, SME, Innovation, Policy, Science and technology in Asia, Goal, Bank, Online shopping, EU

This EIB support will also allow the fintech to expand its global and regional partnerships.

Key Points: 
  • This EIB support will also allow the fintech to expand its global and regional partnerships.
  • Speaking at the signature event at Web Summit in Lisbon, EIB Vice President, Ricardo Mourinho Flix said: "The EIB is committed to financing companies investing in innovation and digitalisation.
  • Web Summit welcomes tech companies taking innovation steps to grow and Izicap's has the right digital ambitions to become a future leading fintech in Europe."
  • Web Summit is an annual technology conference held in Lisbon and considered one of the most important tech events in the world.

Fintech Cloud Market to Reach $196.2 Bn, Globally, by 2031 at 16.4% CAGR: Allied Market Research

Retrieved on: 
Wednesday, November 2, 2022
Cloud, ERM, Growth, SME, Asset management, Software as a service, Calamity, Customer relationship management, Natural language processing, Efficiency, Cloud computing, Component, PDF, Industry, Solution, CRM, NLP, Table, Platform as a service, Privacy, Resource management, Supply chain management, Maintenance, CAGR, Review, SCM, Artificial intelligence, Chart, Infrastructure, Infrastructure as a service, Software, Network equipment, Video game console, Service

PORTLAND, Ore., Nov. 2, 2022 /PRNewswire/ -- Allied Market Research published a report, titled, "Fintech Cloud Market by Component (Solution, Service), by Service Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)), by Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud), by Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Supply Chain Management (SCM), Others), by Organization Size (Large Enterprise, Small and Medium-sized Enterprises): Global Opportunity Analysis and Industry Forecast, 2021-2031." According to the report, the global fintech cloud industry was estimated at $44.4 billion in 2021, and is anticipated to hit $196.2 billion by 2031, registering a CAGR of 16.4% from 2022 to 2031. The report offers an explicit analysis of the changing market trends, top segments, key investment pockets, value chains, competitive scenarios, and regional landscapes.

Key Points: 
  • Growing implementation of cloud in the fintech industry and the very potential of cloud infrastructure to help financial companies with greater efficiency drives the growth of the global fintech cloud market.
  • Download Free Sample Report (313 Pages PDF with Insights, Charts, Tables, Figures):
    Growing implementation of cloud in the fintech industry and the very potential of cloud infrastructure to help financial companies with greater efficiency drives the growth of the global fintech cloud market.
  • Based on component, the solution segment generated around two-thirds of the global fintech cloud market revenue in 2021, and is expected to lead the trail by 2031.
  • Based on region, North America held the major share in 2021, generating nearly two-fifths of the global fintech cloud market.

Fintech Cloud Market to Reach $196.2 Bn, Globally, by 2031 at 16.4% CAGR: Allied Market Research

Retrieved on: 
Wednesday, November 2, 2022
Cloud, ERM, Growth, SME, Asset management, Software as a service, Calamity, Customer relationship management, Natural language processing, Efficiency, Cloud computing, Component, PDF, Industry, Solution, CRM, NLP, Table, Platform as a service, Privacy, Resource management, Supply chain management, Maintenance, CAGR, Review, SCM, Artificial intelligence, Chart, Infrastructure, Infrastructure as a service, Software, Network equipment, Video game console, Service

PORTLAND, Ore., Nov. 2, 2022 /PRNewswire/ -- Allied Market Research published a report, titled, "Fintech Cloud Market by Component (Solution, Service), by Service Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)), by Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud), by Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Supply Chain Management (SCM), Others), by Organization Size (Large Enterprise, Small and Medium-sized Enterprises): Global Opportunity Analysis and Industry Forecast, 2021-2031." According to the report, the global fintech cloud industry was estimated at $44.4 billion in 2021, and is anticipated to hit $196.2 billion by 2031, registering a CAGR of 16.4% from 2022 to 2031. The report offers an explicit analysis of the changing market trends, top segments, key investment pockets, value chains, competitive scenarios, and regional landscapes.

Key Points: 
  • Growing implementation of cloud in the fintech industry and the very potential of cloud infrastructure to help financial companies with greater efficiency drives the growth of the global fintech cloud market.
  • Download Free Sample Report (313 Pages PDF with Insights, Charts, Tables, Figures):
    Growing implementation of cloud in the fintech industry and the very potential of cloud infrastructure to help financial companies with greater efficiency drives the growth of the global fintech cloud market.
  • Based on component, the solution segment generated around two-thirds of the global fintech cloud market revenue in 2021, and is expected to lead the trail by 2031.
  • Based on region, North America held the major share in 2021, generating nearly two-fifths of the global fintech cloud market.

Bento Engine Launches “Life Events” to Provide Financial Advisors with Content Guidance for Key Milestones

Retrieved on: 
Wednesday, October 26, 2022
Software, Men, Professional Services, Family, Personal Finance, Fintech, Consumer, Technology, Asset Management, Women, Seniors, Finance, Consulting, LinkedIn, API, Communication, Social Security, CRM, Microsoft Dynamics, Twitter, Program, Life Events and Difficulties Schedule, Decision-making, Social, Special adviser (UK), Industry, Science and technology in Asia, Motion, Customer relationship management, EST, XLR8, Life, Bento, Child, Risk management, Financial adviser

Life Events arms financial advisors with the ability to get relevant, timely and actionable guidance into the hands of clients and their prospects during Moments That Matter.

Key Points: 
  • Life Events arms financial advisors with the ability to get relevant, timely and actionable guidance into the hands of clients and their prospects during Moments That Matter.
  • This means that across these three Life Events alone, there are around 20 million additional opportunities for advisors to lead with guidance.
  • Financial advisors want to support their clients during major life events, because they can create a lot of value and these events often entail money in motion, said Philipp Hecker, Chief Executive Officer of Bento Engine.
  • Bento Engine will be offering a complimentary webinar on November 16, 2022 at 1 p.m. EST to provide further insight into its Life Events model.

New Customer Dashboard Headlines the GUIDEcx October Release

Retrieved on: 
Wednesday, October 26, 2022
Communication, Jira, Attention, Organization, COO, Customer relationship management, Program, Automation, LEHI, Software, CEO, Customer satisfaction, Interview, CSAT, COMPASS, SharePoint, Churn, Video game console, Management, Risk management

LEHI, Utah, Oct. 26, 2022   /PRNewswire-PRWeb/ -- GUIDEcx®, the leader in client onboarding software, recently announced the latest feature additions and updates within the platform designed to better manage customers, increase customer retention and satisfaction, streamline onboarding processes and increase tracking capabilities.

Key Points: 
  • "The goal of providing a best-in-class experience for our customers drives every decision we make at GUIDEcx," says Pete Ord, founder and CEO.
  • Our latest release gives our customers guided insights that allow them to optimize their processes, drive customer satisfaction and help reduce churn."
  • Schedule a free demo with a Guide to learn more about these new features and how GUIDEcx can improve your customer onboarding experience.
  • GUIDEcx helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Dream Vacations Wins Five 2022 Travel Weekly Magellan Awards

Retrieved on: 
Wednesday, October 26, 2022
Online, Cruise line, News, Hospitality, District Co-operative Central Bank, CRM, Northstar, Silver, Software as a service, Northstar Travel Group, International Franchise Association, Ferdinand Magellan, Research, Twitter, Program, Social media, Facebook, Solution, Gold, Marketing, Travel Weekly, Travel, Industry, Golf, Customer relationship management, Google Maps, Creativity, Database, Name, Hotel, Tourism, Sales

FORT LAUDERDALE, Fla., Oct. 26, 2022 /PRNewswire-PRWeb/ -- Travel Weekly, a top travel industry trade publication, recognized Dream Vacations with five Magellan Awards. Many of the winning entries are programs that are industry firsts and unique to the Dream Vacations travel agency franchise.

Key Points: 
  • Four Gold and one Silver for its one-of-a-kind initiatives, turnkey marketing tools and fully funded exclusive promotions for its franchisees
    FORT LAUDERDALE, Fla., Oct. 26, 2022 /PRNewswire-PRWeb/ -- Travel Weekly, a top travel industry trade publication, recognized Dream Vacations with five Magellan Awards.
  • Many of the winning entries are programs that are industry firsts and unique to the Dream Vacations travel agency franchise .
  • The Dream Vacations Advisor Program matches people who want to become independent travel advisors with existing, successful travel agency franchise owners.
  • Travel Weekly is a division of Secaucus, New Jersey-based Northstar Travel Media, the largest travel business-to-business travel publisher in the world.