ITSM

EQS-News: USU is positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions

Retrieved on: 
Wednesday, April 10, 2024
Knowledge, Automation, HR, ITIL, Software as a service, Risk management, Improper integral, Quadrant, Knowledge management, AI, ITSM, Senior, IT infrastructure, Service, USU, Architecture, ESM, Matrix, Public sector, SPARK, Marketing, UI, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.
  • April 9, 2024: Quadrant Knowledge Solutions announced today that it has named USU as a Q2 2024 service leader in the SPARK MatrixTM analysis of the global ESM market.
  • The Quadrant Knowledge Solutions’ SPARK Matrix™: Enterprise Service Management , includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
  • According to Kausal Santhosh, Analyst at Quadrant Knowledge Solutions,” USU Enterprise Service Management platform stands out as a comprehensive solution leveraging AI and automation to streamline service processes and enhance customer experiences.

EQS-News: USU Offers Starter Pack for Professional IT Service Management

Retrieved on: 
Wednesday, April 10, 2024
ITSM, Senior, USU, Survival, Software as a service, Interest, Active Directory, Incident, Consultant, Rest

Implementing and operating a robust IT Service Management (ITSM) system doesn't have to be lengthy or expensive.

Key Points: 
  • Implementing and operating a robust IT Service Management (ITSM) system doesn't have to be lengthy or expensive.
  • USU is now offering the ITSM Starter Pack for a swift entry into professional IT Service Management.
  • The starter pack includes consultation and training, along with the setup of USU Service Management with modules for Incident & Service Request, Ticketing, User Management, and an Interface Tool within a SaaS environment, all at an attractive fixed price.
  • A pragmatic, step-by-step approach, starting with an ITSM starter package, enables quick wins and lays the foundation for a digital future," emphasizes Achim Rudolph, Senior Vice President of USU.

The Wall Street Technology Association (WSTA) to Host Virtual Event on "Observability: Cloud Infrastructure, Network Services, and Security" for Financial Services

Retrieved on: 
Tuesday, April 9, 2024
Cloud, Failure, Automation, Organization, Face, Business, SVP, ITSM, Senior, Investment, Cloud computing, Security, WSTA, SLA

NEW YORK, April 9, 2024 /PRNewswire-PRWeb/ -- The Wall Street Technology Association (WSTA®), a not-for-profit organization that provides financial technology and business professionals a forum to learn from and connect with each other, will host a virtual educational event on "Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security" on April 17, 2024.

Key Points: 
  • The Wall Street Technology Association (WSTA®), a not-for-profit organization that provides financial technology and business professionals a forum to learn from and connect with each other, will host a virtual educational event on "Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security" on April 17, 2024.
  • NEW YORK, April 9, 2024 /PRNewswire-PRWeb/ -- The Wall Street Technology Association (WSTA® ), a not-for-profit organization that provides financial technology and business professionals a forum to learn from and connect with each other, will host a virtual educational event on "Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security" on April 17, 2024.
  • "The WSTA's upcoming event, Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security, brings together financial services IT practitioners and experts to discuss strategies and share insights," says Jerald Murphy, SVP of Research and Consulting at Nemertes.
  • "The WSTA's upcoming event, Observability: Real-time Insights into Cloud Infrastructure, Network Services, and Security, brings together financial services IT practitioners and experts to discuss strategies and share insights."

Morpheus Data Enables Hybrid Cloud Platform Operations and Hypervisor Independence from Broadcom and VMware

Retrieved on: 
Thursday, March 14, 2024
Cloud, Automation, Organization, Agility, OpenStack, Nutanix, Broadcom Inc., Runbook, KVM, Acquisition, ITSM, VMware, VRA, Hypervisor, Gigaom, CO, VMS, Ecosystem, Village, Dell, Engineering, HPE, Video game

Against the backdrop of the booming Hybrid Cloud market and concerns arising from the Broadcom acquisition of VMware, Morpheus is empowering enterprises to embrace hybrid cloud platform operations and hypervisor independence, charting a new course that is more extensible and developer-friendly than legacy cloud management but more enterprise-grade than open-source science projects.

Key Points: 
  • Against the backdrop of the booming Hybrid Cloud market and concerns arising from the Broadcom acquisition of VMware, Morpheus is empowering enterprises to embrace hybrid cloud platform operations and hypervisor independence, charting a new course that is more extensible and developer-friendly than legacy cloud management but more enterprise-grade than open-source science projects.
  • “IT has historically leveraged VMware as part of a software-defined datacenter but today’s enterprises are trying to move beyond VMs and avoid vendor lock-in,” says Brad Parks, Chief Product Officer at Morpheus Data.
  • Morpheus Data is not just an alternative to VMware Aria Automation, it’s a fully unified orchestration platform for developer self-service that brings together hybrid cloud management, Kubernetes and KVM cluster management, runbook automation, and cloud cost optimization.
  • To learn more about how Morpheus can help your organization request a personalized demo and cloud management assessment.

SolarWinds Attends SITS 2024 in London

Retrieved on: 
Thursday, April 4, 2024
Software, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, Business, ExCeL London, ITSM, SITS, Organization, SolarWinds, SWI, Service

SolarWinds will showcase its easy-to-use ITSM product portfolio on April 17 – 18 at ExCeL London.

Key Points: 
  • SolarWinds will showcase its easy-to-use ITSM product portfolio on April 17 – 18 at ExCeL London.
  • “At SITS, we’ll showcase how SolarWinds IT service management solutions can improve the management of IT operations and the prioritization of support cases, helping accelerate ticket resolution and elevating service standards.”
    Visit booth #550 for live product demonstrations from SolarWinds® solutions engineers and product experts, and learn how SolarWinds ITSM solutions can improve IT outcomes, service delivery, and employee satisfaction.
  • The SolarWinds ITSM portfolio includes SolarWinds Service Desk , an AI-powered solution built to create better alignment between business needs and IT services by unifying service management and incident reporting.
  • When deployed alongside SolarWinds observability solutions , organizations can rapidly address operational issues by automatically forwarding observability alerts to SolarWinds Service Desk, streamlining incident management.

ServiceNow Furthers Generative AI Leadership With New Capabilities in the Washington, D.C. Platform Release

Retrieved on: 
Wednesday, March 20, 2024
Software, Networks, Internet, Artificial Intelligence, Data Management, Technology, Apps, Applications, Mobile, Wireless, Automation, Hugging Face, ROI, Organization, Innovation, AI accelerator, Intelligence, Partnership, IDC, AI, Assist, ITSM, EY, HCLTech, LLM, Managed services, Investment, Super-app, Language, Multimedia, Privacy, NVIDIA

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today furthered its generative AI (GenAI) leadership with new capabilities in its Washington, D.C. platform release.

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today furthered its generative AI (GenAI) leadership with new capabilities in its Washington, D.C. platform release.
  • “ServiceNow leads the industry with secure, responsible generative AI solutions, all on a single platform for end-to-end business transformation.
  • The new ServiceNow Impact AI Accelerators allow platform owners to adopt ServiceNow generative AI experiences quickly and easily, map investments to business objectives, and track the value they’ve gained from generative AI for faster ROI.
  • “Through ServiceNow Impact and the generative AI Accelerator, we can now get a preview of generative AI in action, tailored to our business.

EasyVista Launches Platform Updates Including New Discovery Module

Retrieved on: 
Tuesday, March 12, 2024
Software, Technology, Artificial Intelligence, ITSM, DDM, Microsoft Power BI, Product marketing, XLA, Triage, UI, AI, WhatsApp

EasyVista, a leader in end-to-end IT service management, has launched new product updates – the first in their series of major software enhancements for 2024.

Key Points: 
  • EasyVista, a leader in end-to-end IT service management, has launched new product updates – the first in their series of major software enhancements for 2024.
  • Previous features and updates for 2023 included XLA, AIOps with short-term and threshold predictions, a WhatsApp integration, new PowerBI reports, advanced user forecasting, and much more.
  • EV Discovery V1 brings IT asset discovery and begins introducing dependency mapping, with additional dependency mapping features slated to roll out later in 2024.
  • Additionally, EV Pepper AI, the AI layer of the EasyVista platform, will provide realistic value for specific use cases to customers.

Neuron7.ai Announces Strategic Investment from ServiceNow Ventures and Debuts Resolution Intelligence on ServiceNow Store

Retrieved on: 
Monday, March 11, 2024
Professional Services, Data Management, Technology, Software, Venture Capital, Artificial Intelligence, GM, Growth, ARR, Field service management, Learning, ServiceNow, CSM, Case management, Risk, FSM, Knowledge, AI, ITSM, Intelligence, Multimedia, Gen

Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.

Key Points: 
  • Neuron7 , the leader in AI for service resolution intelligence, today announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures.
  • Neuron7 released Resolution Intelligence on the ServiceNow Store , bringing value to joint customers across ITSM, CSM, and FSM workflows.
  • View the full release here: https://www.businesswire.com/news/home/20240311634072/en/
    Neuron7’s Resolution Intelligence helps enterprise organizations resolve issues across the service continuum.
  • This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact.

Granite Unveils TechExpress: Innovative Platform Streamlines Field Services

Retrieved on: 
Wednesday, April 3, 2024
Service management, ITSM, Telecommunications, Service, Communication

QUINCY, Mass., April 3, 2024 /PRNewswire-PRWeb/ -- Granite Telecommunications, a leading $1.85 billion provider of communications and technology solutions to businesses and government entities, today announced the launch of its groundbreaking TechExpress platform, a game-changing innovation designed to streamline field technician services. Dubbed as the "Uber for technicians," TechExpress simplifies the process of requesting and managing field tech services, from repairs and technical support to equipment installation and more.

Key Points: 
  • Dubbed as the "Uber for technicians," TechExpress simplifies the process of requesting and managing field tech services, from repairs and technical support to equipment installation and more.
  • Rob Hale, President and CEO of Granite, expressed his enthusiasm for the platform, stating, "TechExpress is a testament to Granite's commitment to innovation and customer satisfaction.
  • The overwhelmingly positive response from our initial rollout reinforces our belief that this platform will revolutionize the way businesses handle field tech services.
  • TechExpress is now available to all Granite clients, promising a more efficient, transparent, and controlled approach to managing field tech services.

SysAid Strengthens Executive Team with Strategic Appointments: Paul Snelson as Senior Vice President of Sales and Nitai Fine as Vice President of Product

Retrieved on: 
Thursday, March 28, 2024
Meal Ticket, SMB, Growth, Improper integral, Nitai, Salesforce, Entrepreneurship, ACV, Acquisition, AI, ITSM, Senior, Information system, Management

Paul Snelson assumes the role of Senior Vice President of Sales, while Nitai Fine joins as Vice President of Product.

Key Points: 
  • Paul Snelson assumes the role of Senior Vice President of Sales, while Nitai Fine joins as Vice President of Product.
  • These strategic appointments signal SysAid's commitment to driving innovation, enhancing customer experiences, and accelerating business growth.
  • Paul Snelson brings over 25 years of experience driving revenue growth and nurturing high-performance sales teams in the B2B SaaS and high-growth sectors.
  • "We are thrilled to welcome Nitai Fine and Paul Snelson to the SysAid team," said Avi Kedmi, CEO of SysAid.