Cogito

New Zealand Courts Deny Collective Legal Representation for Cryptopia Account Holders

Retrieved on: 
Friday, November 3, 2023
Metaverse, Hope, Into, High court, Human, High Court of New Zealand, Uncertainty, Cryptocurrency, Security (finance), Cogito

Wellington, New Zealand, Nov. 03, 2023 (GLOBE NEWSWIRE) -- In a recent development, New Zealand courts have ruled that account holders affected by the Cryptopia hack and subsequent liquidation will not be granted collective legal representation.

Key Points: 
  • Wellington, New Zealand, Nov. 03, 2023 (GLOBE NEWSWIRE) -- In a recent development, New Zealand courts have ruled that account holders affected by the Cryptopia hack and subsequent liquidation will not be granted collective legal representation.
  • This decision has sent shockwaves through the legal and cryptocurrency community, leaving hundreds of thousands of account holders to navigate the expensive and complex legal process individually if they want their coins back.
  • Alarmingly, only 4% of account holders have successfully completed the verification process, leaving the majority of affected individuals in a state of uncertainty and financial distress.
  • Despite the court's decision to deny collective legal representation, Cryptopia account holders are showing resilience by seeking alternatives to secure their assets.

Cogito Secures New Funding to Empower Better Agent and Customer Experiences

Retrieved on: 
Tuesday, October 24, 2023
Technology, Networks, Artificial Intelligence, Theall, Louisiana, Goldman Sachs, CX, Workforce, Investment, Nuta, EX, Risk management, Sales, Growth, Marketing, Cogito

Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences.

Key Points: 
  • Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences.
  • The funding round, including repeat commitments from two major investors, validates the importance of delivering strong employee and customer experiences in today’s turbulent economic climate.
  • “Humans alone cannot solve these challenges, but human-aware AI systems have the potential to dramatically improve both employee and customer experiences.
  • To help resolve this, Cogito is delivering a revolutionary approach to quality assurance, leveraging real-time intelligence to ensure optimal customer experiences are consistently delivered.

Cogito Tech Calls for New Ethical Standards in AI Development with DataSum Framework

Retrieved on: 
Wednesday, September 27, 2023
Cognition, LLM, Vacuum, Cogito, Intellectual property, University, Senior, McMullen, Supply chain management, ILO, Thought, Reinforcement, Data, Machine learning, Algorithm, Artificial intelligence, Ethics, Supply, International Labour Organization, Medical device, Music, Dairy, Sales, AI

Today, Cogito launched an appeal to AI vendors worldwide by unveiling a “Nutrition Facts” style framework for AI training data called DataSum .

Key Points: 
  • Today, Cogito launched an appeal to AI vendors worldwide by unveiling a “Nutrition Facts” style framework for AI training data called DataSum .
  • As a result, this level of detail allows users to make more informed and ethical decisions about the AI they employ.
  • “As we continue to innovate in AI, the need for a trustworthy and comprehensive Supply Chain Management framework becomes ever more critical,” says Rohan Agrawal, CEO of Cogito Tech.
  • In addition to ethical labor practices, Cogito calls for data vendors to adopt higher standards in sourcing datasets.

Cogito Expands Relationship with Fortune 25 Consumer Technology Company; Supports Frontline Contact Centers with Real-Time AI Guidance

Retrieved on: 
Wednesday, August 23, 2023
Data Management, Technology, Telecommunications, Artificial Intelligence, Software, Growth, Partnership, CX, EX, CRM, Sales, Management, Cogito

Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced the signing of a multi-year agreement for expansion of collaboration with a global Fortune 25 consumer technology company.

Key Points: 
  • Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced the signing of a multi-year agreement for expansion of collaboration with a global Fortune 25 consumer technology company.
  • The expanded relationship sees Cogito’s real-time AI guidance fully integrated into the company’s CRM system and supports thousands of additional frontline contact center agents to manage complex customer interactions and enable great customer and employee experiences.
  • After leveraging Cogito’s real-time AI guidance for the past several years, the organization has reaffirmed its commitment to the value of its strategic partnership with Cogito.
  • The strengthening of its partnership with Cogito is significantly expanding, adding thousands more licenses for its frontline agents to leverage real-time guidance powered by emotion and conversation AI.

Cogito Announces the Five Major Trends Shaping Enterprise Data Labeling for LLM Development

Retrieved on: 
Tuesday, August 22, 2023
Workforce, LLM, Intellectual property, Specialization, McMullen, Health, Language, Data collection, Organization, Engineering, Learning, Knowledge, AI, SVP, Bias, Corporate development, Medical device, Cogito

NEW YORK, Aug. 22, 2023 /PRNewswire/ -- Cogito Tech, a trusted leader in data labeling for AI development, offering human-in-the-loop workforce solutions, has identified the five major trends shaping data labeling for developing Large Language Models (LLMs). In an era where LLM models redefine AI digital interactions, the criticality of accurate, high-quality, and pertinent data labeling emerges as paramount.

Key Points: 
  • NEW YORK, Aug. 22, 2023 /PRNewswire/ -- Cogito Tech , a trusted leader in data labeling for AI development, offering human-in-the-loop workforce solutions, has identified the five major trends shaping data labeling for developing Large Language Models (LLMs).
  • In an era where LLM models redefine AI digital interactions, the criticality of accurate, high-quality, and pertinent data labeling emerges as paramount.
  • "At Cogito, we are working to seamlessly blend data quality with human expertise and ethical work practices.
  • "We have a moral responsibility to promote ethical AI development practices, including our approach to data labeling.

Cogito Expands Relationship with Leading U.S. Health Plan and Deepens API Integration with Fortune 25 Telecom Provider

Retrieved on: 
Tuesday, August 8, 2023
Telecommunications, Software, Health, Artificial Intelligence, Data Management, Health Technology, Technology, Health Insurance, Organization, Growth, AHT, ROI, CSAT, Sales, Cogito

Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced the expansion of collaboration with a leading U.S. health plan and the deepening of its integration with a Fortune 25 telecom provider.

Key Points: 
  • Cogito , the leader in real-time AI coaching and guidance for the enterprise, today announced the expansion of collaboration with a leading U.S. health plan and the deepening of its integration with a Fortune 25 telecom provider.
  • This will add over 1,000 additional users across existing and new lines of business, including Large Group Member Services and Individual and Family plans.
  • In addition, Cogito is deepening its relationship with a Fortune 25 telecom provider by integrating with their new, custom-written telephony for multiple lines of business.
  • I’m excited to see each of these organizations reach new heights with us by their side.”
    To learn more about Cogito and how it helps the world’s leading brands, click here .

Cogito Partners with Medallia to Enhance Real-Time Agent Guidance Cues and Customer Journey Analytics with Emotion and Conversation AI

Retrieved on: 
Wednesday, August 2, 2023
Other Professional Services, Software, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, IOT (Internet of Things), EVP, Organization, Entrepreneurship, Conversation, Partnership, Friction, CSAT, Sales, Retail, Cogito, Medallia

Partnering with Medallia, Cogito will integrate with the number one recognized enterprise experience platform, enabling bi-directional data flow to enable more customized real-time agent guidance cues and millions of new data points on customer behavior in every call, which can be pushed to enhance Medallia’s customer journey analytics.

Key Points: 
  • Partnering with Medallia, Cogito will integrate with the number one recognized enterprise experience platform, enabling bi-directional data flow to enable more customized real-time agent guidance cues and millions of new data points on customer behavior in every call, which can be pushed to enhance Medallia’s customer journey analytics.
  • As customers continue to demand more personalized experiences, the stakes have never been higher to deliver strong customer journeys backed by real-time guidance and powerful data insights.
  • In turn, Cogito’s Emotion and Conversation AI data captured in every call will help organizations enhance their overall customer journey and experience data, adding in millions of new data points on customer behavior.
  • “Together, our integrated solutions will enhance the quality of each customer interaction and lead to increased loyalty, reduced costs and overall improved business performance.”
    To learn more about Cogito’s partnership with Medallia, visit: Cogito Partners .

Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents to Drive Operational Excellence in the Contact Center

Retrieved on: 
Tuesday, June 20, 2023
Data Management, Education, Technology, Professional Services, Business, Training, Data Analytics, Software, Artificial Intelligence, Other Professional Services, Human Resources, Synthetic media, AI, CX, EX, Hand, Quality management, Element, Sales, Management, Cogito

New features include Real-Time Alerts for Supervisors and Quality Managers, and a personalized call summary for agents powered by generative AI.

Key Points: 
  • New features include Real-Time Alerts for Supervisors and Quality Managers, and a personalized call summary for agents powered by generative AI.
  • Generative AI features, combined with Cogito’s unique Emotion AI-powered coaching, will generate Agent Smart Summaries, featuring personalized insights – highlighting key topics and key behaviors to drive better business outcomes.
  • New Real-Time alerts for Supervisors and Quality Managers focus on addressing operational inefficiencies in the contact center.
  • slower system, wrong call routed, or lack of training) to provide real-time guidance for managers to address operational issues that can slow production in the contact center, ultimately improving operational experience (OX).

Cogito announces New Digital Asset Class - Propelling Crypto into a New Era with AI

Retrieved on: 
Wednesday, May 24, 2023
CGV, TGE, Capital adequacy ratio, Academia.edu, Cryptocurrency, Cogito

These tracercoins are an entirely new asset class – AI-powered, Fiat Independent and have the potential to become the dominant form of exchange and value storage mechanism.

Key Points: 
  • These tracercoins are an entirely new asset class – AI-powered, Fiat Independent and have the potential to become the dominant form of exchange and value storage mechanism.
  • These digital assets are designed to offer stability without being directly correlated to traditional currencies or commodities.
  • The Cogito Protocol is launching the CGV Token Generation Event (TGE) on June 2nd 2023.
  • Through its tracercoins, Cogito is disrupting the crypto sector and providing a much-needed solution to the challenge of price volatility.

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Retrieved on: 
Tuesday, April 25, 2023
Professional Services, Technology, Human Resources, Software, Artificial Intelligence, Training, Burnout, Conversation, CX, Affective computing, Friction, EX, Artificial intelligence, Entrepreneurship, Morale, Employee experience management, Sales, Online shopping, Cogito

Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.

Key Points: 
  • Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.
  • The EX Score leverages human-centered signals to accurately assess how a contact center agent will feel following each of their daily customer interactions.
  • There is a strong link between positive employee experience (EX) and customer experience (CX), as positive customer interactions are often attributed to engaged and motivated employees.
  • The EX Score is leveraged by supervisors and team leads through Cogito Teams and by analytics teams through Cogito Intelligence .