Customer experience

Pricefx Receives 2024 SAP® Pinnacle Award in the SAP Store Category

Retrieved on: 
Tuesday, April 23, 2024
Apps, Applications, Technology, Fintech, Electronic Commerce, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, SAP, Ecosystem, AI, Customer experience, Partnership, Software as a service, Partner

Pricefx , the global leader in AI-powered SaaS pricing software, announced that it received a 2024 SAP ® Pinnacle Award in the SAP Store category, which recognizes its outstanding contributions as an SAP partner.

Key Points: 
  • Pricefx , the global leader in AI-powered SaaS pricing software, announced that it received a 2024 SAP ® Pinnacle Award in the SAP Store category, which recognizes its outstanding contributions as an SAP partner.
  • This is the fourth year Pricefx has been recognized in the SAP Pinnacle Awards and the second win for the SAP Store category .
  • The SAP Store award recognizes a successful partner that showcases one or more innovative solutions on SAP Store while successfully deploying and delivering value to customers throughout their lifecycle at scale.
  • The company was also named a finalist in the 2021 SAP Pinnacle Award in the Partner of the Year – Endorsed Apps category and 2020 SAP Pinnacle Award in the SAP App Center Partner of the Year category.

Total Wine & More Takes Thoughtworks Product Thinking Approach to Streamlining ERP Systems

Retrieved on: 
Wednesday, April 17, 2024
Software, Restaurant, Bar, Internet, Wine & Spirits, Consulting, Professional Services, Technology, Retail, Wine, Beer, Total Wine & More, ERP, Customer experience, Engineering, Thoughtworks, Organization, Risk management

Thoughtworks (NASDAQ: TWKS), a global technology consultancy that integrates strategy, design and engineering, today announced Total Wine & More is building upon its enterprise modernization focus and expanding to drive broader organizational change with a Product Thinking approach.

Key Points: 
  • Thoughtworks (NASDAQ: TWKS), a global technology consultancy that integrates strategy, design and engineering, today announced Total Wine & More is building upon its enterprise modernization focus and expanding to drive broader organizational change with a Product Thinking approach.
  • Having grown into the largest independent retailer of fine wine in the U.S., operating 265 stores across 28 states, Total Wine prioritized applying this approach on its ERP systems for impactful business outcomes.
  • “By taking a product thinking approach, we aim to modernize the buyer experience and overarching journey.
  • “By embarking on the Product Thinking journey with Thoughtworks, Total Wine & More underscores that while simplicity may be elusive, much like a vintage Bordeaux, the finest things seldom come easy.”

 Delta Air Lines Selects T-Mobile as Preferred Mobility Partner

Retrieved on: 
Thursday, April 18, 2024
Technology, Mobile, Wireless, Hispanic, Transportation, Aerospace, Travel, Manufacturing, Consumer, Air, 5G, Transport, Telecommunications, Networks, Internet, Aircraft, Weather, Customer experience, Partnership, Delta Air Lines, TMUS, SVP, Tablet, Airport, Multimedia, T-Mobile, Airline

Today, Delta Air Lines (NYSE: DAL) announced it has named T-Mobile (NASDAQ: TMUS) as its preferred mobility partner, uniting America’s most awarded airline with America’s most awarded 5G network .

Key Points: 
  • Today, Delta Air Lines (NYSE: DAL) announced it has named T-Mobile (NASDAQ: TMUS) as its preferred mobility partner, uniting America’s most awarded airline with America’s most awarded 5G network .
  • View the full release here: https://www.businesswire.com/news/home/20240414675948/en/
    Delta Air Lines Selects T-Mobile as Preferred Mobility Partner (Photo: Business Wire)
    Delta is consistently recognized for excellence in everything from customer experience to operational performance.
  • It’s all because Delta continually pushes the limits to enhance the travel experience for its millions of customers.
  • "Connecting the world also means harnessing world-class connectivity,” said Ranjan Goswami, SVP of Customer Experience Design, Delta Air Lines.

WorkForce Software Hosts Sessions at UNLEASH America Conference Revealing New Insights into the State of Employee Experience

Retrieved on: 
Thursday, April 11, 2024
Software, Other Retail, Professional Services, Data Management, Technology, Other Manufacturing, Data Analytics, Retail, Labor, Other Professional Services, Human Resources, Public Policy, Government, Manufacturing, Workforce, Public sector, Learning, Customer experience, Caesars Forum, Conference, Research, HQ, Expo, Organization, Management

WorkForce Software , the #1 rated workforce management solution for large employers, is pleased to announce it is a diamond sponsor and stage presenter at the 2024 UNLEASH America Conference .

Key Points: 
  • WorkForce Software , the #1 rated workforce management solution for large employers, is pleased to announce it is a diamond sponsor and stage presenter at the 2024 UNLEASH America Conference .
  • WorkForce Software leads a session at UNLEASH 2024 presented by Sandra Moran, Chief Marketing & Customer Experience Officer at WorkForce Software.
  • The session targets employers seeking data-driven insights into employee satisfaction and employee experience to build a future-proof retention strategy in 2024 and beyond.
  • Attendees can also schedule a private demo and discussion with WorkForce Software executives at UNLEASH by emailing [email protected] before the conference to reserve a time.

ZoomInfo Named Top Enterprise Solution in 10 Categories in G2’s Spring 2024 Reports

Retrieved on: 
Wednesday, April 10, 2024
Software, Search Engine Marketing, Marketing, Data Management, Communications, Small Business, Professional Services, Technology, Momentum, Auto dialer, ZI, Learning, Demand generation, AI, GTM, Customer experience, Research, Algorithm, G2, Financial services, Enterprise, Retail

ZoomInfo (NASDAQ: ZI), the go-to-market platform to find, acquire, and grow customers, was named the top Enterprise solution in 10 categories in G2’s Spring 2024 Grid® Reports, which evaluate customer satisfaction and market presence across more than 1,000 categories.

Key Points: 
  • ZoomInfo (NASDAQ: ZI), the go-to-market platform to find, acquire, and grow customers, was named the top Enterprise solution in 10 categories in G2’s Spring 2024 Grid® Reports, which evaluate customer satisfaction and market presence across more than 1,000 categories.
  • It also increased its presence in the Momentum Reports (27 appearances, +3) and Index Reports (328 appearances, +19).
  • Chorus by ZoomInfo appeared on 16 grids for the sixth consecutive quarter, climbing three spots in the Conversation Intelligence Enterprise grid.
  • Only 4% of all products on G2 earned “Leader” recognition, an exclusive list that includes ZoomInfo Sales, ZoomInfo Operations, and Chorus by ZoomInfo.

Spring Venture Group Doubles Down on Customer Experience

Retrieved on: 
Wednesday, April 10, 2024
Technology, Seniors, Health Technology, Health Insurance, Software, Managed Care, Health, Consumer, Artificial Intelligence, Customer success, SVG, Customer experience, CXO, Artificial intelligence, SMG, Policy, Medicare, AI

Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first-ever Chief Experience Officer (CXO).

Key Points: 
  • Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first-ever Chief Experience Officer (CXO).
  • Along with serving as a key member of Spring Venture Group’s executive team, Sarah will oversee the Customer Experience department which includes Brand Marketing, Customer Experience, Customer Success, Agency Operations, and the newly created Member Services team.
  • “Sarah has fostered a customer-centric culture throughout the organization,” said Kim Hlobik, Chief Operating Officer at Spring Venture Group.
  • Prior to joining Spring Venture Group, she served as the Senior Director of customer Insights at SMG, a leading experience management consulting firm.

CourseKey and Milady Announce New Software Integration to Power Beauty and Wellness Schools

Retrieved on: 
Wednesday, April 10, 2024
Technology, Mobile, Wireless, Software, Other Education, Internet, Continuing, Training, Data Management, Education, CIMA, School, Multimedia, Beauty, LMS, Student, Customer experience, Partnership, SIS, SAP, API, Nursing

CourseKey, a student retention platform for vocational education programs, announced today an API integration with Milady, the leading provider of beauty and wellness education for schools worldwide, to simplify operations for beauty and wellness education programs.

Key Points: 
  • CourseKey, a student retention platform for vocational education programs, announced today an API integration with Milady, the leading provider of beauty and wellness education for schools worldwide, to simplify operations for beauty and wellness education programs.
  • The CourseKey and Milady integration aggregates grades from the CIMA digital learning platform from Milady with attendance and skill attainment from CourseKey for a real-time visualization of student progress.
  • With CourseKey’s increased visibility into student progress, some beauty and wellness schools have seen a roughly 5-7% increase in student retention.
  • This integration represents an exciting milestone in CourseKey’s mission to power the most successful beauty and wellness programs across the country.

RBC first Canadian bank honoured with The Digital Banker's Digital CX award for global excellence in account opening experiences

Retrieved on: 
Thursday, April 25, 2024
AI, RBC, Omnichannel, Customer experience, Personal, Digital, Commercial bank, Deep learning

TORONTO, April 25, 2024 /CNW/ - RBC is proud to announce that The Digital Banker has awarded it the Digital CX Award for Excellence in Omni-Channel Customer Experiences.

Key Points: 
  • TORONTO, April 25, 2024 /CNW/ - RBC is proud to announce that The Digital Banker has awarded it the Digital CX Award for Excellence in Omni-Channel Customer Experiences.
  • The award follows recent global recognition from Celent as Model Bank for Digital Onboarding and further establishes RBC as a global leader in creating seamless account opening experiences for its clients.
  • "It's an honour to be the first Canadian bank to receive a Digital CX Award in this category," said Peter Tilton, chief digital officer, Personal & Commercial Banking, RBC.
  • The Digital CX Awards, hosted by The Digital Banker , recognize pioneering innovation in digital customer experiences across the financial services industry.

Conga Announces Winners of 2024 Inspire Awards at Annual Conga Connect

Retrieved on: 
Wednesday, April 24, 2024
CoreLogic, GE HealthCare, Thomson Reuters, Customer experience, Workflow, ENGIE, COMMUNITY, Acquisition, Transformation, AARP: The Magazine, Wiley (publisher), Growth, Management

BROOMFIELD, Colo., April 24, 2024 /PRNewswire-PRWeb/ -- Conga, a global leader in Revenue Lifecycle Management solutions, announced the winners of the third annual 2024 Inspire Awards at its annual user conference, Conga Connect in Dallas. The awards acknowledge seven outstanding customers across three key pillars of Revenue Lifecycle Management: Transformation, Efficiency, and Customer Experience, in addition to the Conga Community Champion of the Year highlighting one individual outstanding user. Winners were recognized at the Inspire Awards dinner last night by Conga CEO and Culture Leader, Noel Goggin.

Key Points: 
  • Distinguished customers recognized for being digital transformation change agents, bold innovators, and leaders in Revenue Lifecycle Management
    BROOMFIELD, Colo., April 24, 2024 /PRNewswire-PRWeb/ -- Conga , a global leader in Revenue Lifecycle Management solutions, announced the winners of the third annual 2024 Inspire Awards at its annual user conference, Conga Connect in Dallas.
  • Winners were recognized at the Inspire Awards dinner last night by Conga CEO and Culture Leader, Noel Goggin.
  • The Conga Inspire Awards recognize companies that are digital transformation change agents, intrepid innovators, and leaders in Revenue Lifecycle Management utilizing Conga's solutions with demonstrated excellence.
  • To learn more about each of the esteemed winners, and what made their nominations stand out, please visit: conga.com/resources/blog/celebrating-excellence-meet-2024-inspire-award-winners

Every Dollar Lost to a Fraudster Costs North America's Financial Institutions $4.41 According to LexisNexis True Cost of Fraud Study from LexisNexis Risk Solutions

Retrieved on: 
Wednesday, April 24, 2024
Best, Crime, Attack, Identity theft, Risk, Data collection, Machine learning, Customer experience, LexisNexis, Artificial intelligence, LexisNexis Risk Solutions, Loss, Identity, Fraud, Organization, Digitalization, Cryptocurrency

"New forms of fraud elevate the risk of loss for both financial institutions and their customers," said Kimberly Sutherland, vice president, fraud and identity strategy, LexisNexis Risk Solutions.

Key Points: 
  • "New forms of fraud elevate the risk of loss for both financial institutions and their customers," said Kimberly Sutherland, vice president, fraud and identity strategy, LexisNexis Risk Solutions.
  • Additionally, synthetic identity fraud is now the most common fraud type in the financial services sector, surpassing third-party identity fraud, including identity theft.
  • Methodology: The True Cost of Fraud Study conducted a survey of 346 risk and fraud executives in financial services and lending companies in the U.S. (272) and Canada (74).
  • This information comes from a commissioned study conducted by Forrester Consulting on behalf of LexisNexis Risk Solutions in August 2023.