Customer experience

Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for Configure, Price, Quote Applications for Seventh Consecutive Year

Retrieved on: 
Wednesday, January 31, 2024
Cloud, Intelligence, Magic, Magic Quadrant, Research, Running, Customer experience, Publication, Marketing, Final good, Organization, Configuration, CRM, Associate, Completeness, Oracle Cloud, CPQ, MAGIC

AUSTIN, Texas, Jan. 31, 2024  /PRNewswire/ -- Oracle has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Configure, Price, and Quote Applications for Oracle Fusion Cloud Configure, Price, Quote (CPQ), part of Oracle Fusion Cloud Customer Experience (CX), for the seventh consecutive year. A copy of the report is available here.

Key Points: 
  • Report highly rated Oracle Configure, Price, Quote (CPQ) for "Completeness of Vision" and "Ability to Execute"
    AUSTIN, Texas, Jan. 31, 2024 /PRNewswire/ -- Oracle has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Configure, Price, and Quote Applications for Oracle Fusion Cloud Configure, Price, Quote (CPQ), part of Oracle Fusion Cloud Customer Experience (CX) , for the seventh consecutive year.
  • Of the 16 companies evaluated, Oracle was recognized as a Leader based on "Completeness of Vision" and "Ability to Execute."
  • As a result, salespeople spend too much time on making quotes rather than making quota," said Kartik Raghavan, senior vice president, applications development, Oracle.
  • Gartner, Magic Quadrant for Configure, Price and Quote Applications Published 11 December 2023.

Stefanini Wins 2023 ISG Star of Excellence™ Award for Customer Experience Benchmark Report

Retrieved on: 
Wednesday, January 31, 2024
CX, Internet of things, BPO, Research, ISG, Customer experience, Automation, Geography, UX, Conference, Business continuity planning

Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.

Key Points: 
  • Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.
  • Stefanini scored higher than the benchmark of the top 60 service providers across the regions.
  • Winning the ISG Star of Excellence™ Award is a testament to Stefanini's commitment to delivering exceptional solutions.
  • "In 2023, more enterprises than ever shared their provider experiences through the ISG Star of Excellence program.

Stefanini Wins 2023 ISG Star of Excellence™ Award for Customer Experience Benchmark Report

Retrieved on: 
Wednesday, January 31, 2024
CX, Internet of things, BPO, Research, ISG, Customer experience, Automation, Geography, UX, Conference, Business continuity planning

Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.

Key Points: 
  • Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing Industry Awards Gala Dinner, November 15, at the Park Plaza Victoria London.
  • Stefanini scored higher than the benchmark of the top 60 service providers across the regions.
  • Winning the ISG Star of Excellence™ Award is a testament to Stefanini's commitment to delivering exceptional solutions.
  • "In 2023, more enterprises than ever shared their provider experiences through the ISG Star of Excellence program.

Atento expands Board with appointment of two New Non-Executive Board Members

Retrieved on: 
Tuesday, January 30, 2024
CFO, Knowledge, Customer experience, Atento, Sale, Business transformation, Sykes Enterprises, BPO, Growth, Management

Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.

Key Points: 
  • Chuck Sykes and John Chapman join the board, bringing tremendous industry experience including US Nearshore expertise to support Atento's transformation plan.
  • Chuck Sykes has agreed to become Chairman of the Board.
  • Their strategic vision and knowledge will complement the capabilities of the board to achieve the objectives and our growth plans."
  • John Chapman said: "I am honored to join the Board at such an exciting time for Atento.

Multiexperience Development Platforms Market Records Growth of USD 4.67 billion from 2022-2027, Major Innovations and Key Vendor Offerings - Technavio

Retrieved on: 
Tuesday, January 30, 2024
Cloud, RAD, Edge computing, Cloud computing, Progressive web app, Artificial intelligence, SAP, API, CEM, Microsoft, Alphabet Inc., Tencent, VR, Augmented reality, Growth, Virtual reality, Salesforce, ServiceNow, Analytics, Oracle Corporation, Progressive, Amazon (company), IBM, Organization, Cisco, BFSI, Mobile app development, Challenge, Customer experience, USD, Internet of things, Video game

NEW YORK, Jan. 30, 2024 /PRNewswire/ -- The global multiexperience development platforms market size is estimated to grow by USD 4.67 billion from 2023 to 2027, according to Technavio.

Key Points: 
  • NEW YORK, Jan. 30, 2024 /PRNewswire/ -- The global multiexperience development platforms market size is estimated to grow by USD 4.67 billion from 2023 to 2027, according to Technavio.
  • Increased focus on IT infrastructure by organizations, both large and small, is leading to a rising demand for customizable multiexperience development platforms.
  • By geography, the global multiexperience development platforms industry is segmented into North America, Europe, APAC, Middle East and Africa, and South America.
  • The product design development services market size is estimated to grow at a CAGR of 9.44% between 2022 and 2027.

FinovateEurope 2024: The Future of Fintech Unveiled with 35+ Live Demos and 100+ Expert Speakers

Retrieved on: 
Wednesday, January 24, 2024
ING, Fireside chats, Customer experience, Citigroup, Chatbot, Government, HSBC, Informa, BNP Paribas, Conversation, J. P. Morgan, FS, Barclays, Fireside, Fidelity Investments, Cryptocurrency

FinovateEurope 2024 is meticulously designed to deliver a high density of expert insights, create environments conducive to effective networking, and optimize agendas for business efficiency.

Key Points: 
  • FinovateEurope 2024 is meticulously designed to deliver a high density of expert insights, create environments conducive to effective networking, and optimize agendas for business efficiency.
  • The event will bring together over 1000 innovators, with 500 attendees from banks and financial institutions.
  • The event is supported by Finovate’s state-of-the-art networking tool, optimizing the experience for attendees seeking to redefine the future of financial services.
  • To view the list of speakers and the detailed agenda for both days, visit https://informaconnect.com/finovateeurope/agenda/2/
    To register for the in-person event, visit https://informaconnect.com/finovateeurope/purchase/select-package/

Lynx Air adds Saskatchewan with the addition of Regina to its expanding network

Retrieved on: 
Wednesday, January 17, 2024
Toronto Pearson International Airport, YYZ, Regina International Airport, CCO, Customer experience, Tourism, The Sundays, Lynx Air, Sale, Tax, YVR, Travel, Greater Toronto Airports Authority, Regina Airport Authority, Vancouver International Airport, RAA, YQR, Hearing, News, Communication, Airline

REGINA, Saskatchewan, Jan. 17, 2024 (GLOBE NEWSWIRE) -- Lynx Air (Lynx), announced today the addition of Regina to its network starting June 20, 2024, marking Lynx’s first expansion into the Saskatchewan market and making the total number of North American destinations served by Lynx to twenty-three.

Key Points: 
  • REGINA, Saskatchewan, Jan. 17, 2024 (GLOBE NEWSWIRE) -- Lynx Air (Lynx), announced today the addition of Regina to its network starting June 20, 2024, marking Lynx’s first expansion into the Saskatchewan market and making the total number of North American destinations served by Lynx to twenty-three.
  • There will be six weekly flights on each route in and out of Regina to Vancouver and Toronto.
  • The sale will run until 11:59 PM CST on January 18, 2024, and is accessible with promo code: REGINA.
  • “We are excited to be adding Regina to the Lynx Air network in the lead up to summer.

Allvue Expands Executive Leadership Team to Enhance End-to-End Customer Experience

Retrieved on: 
Thursday, January 25, 2024
Technology, Professional Services, Other Technology, Finance, Head, Howell, Fintech, Customer success, Customer experience, Business, CX, Growth, Software, Movement, Product marketing, Organization, Marketing, GTM, SecurityScorecard, System, Vista Equity Partners

These initiatives have already begun paying off in the form of an enhanced customer portal and strong customer satisfaction scores.

Key Points: 
  • These initiatives have already begun paying off in the form of an enhanced customer portal and strong customer satisfaction scores.
  • Howell joined Allvue from Slack where he held the role of Global Head of Customer Success Go-to-Market (GTM).
  • At Allvue, he leads a cross-functional team of veteran Allvue executives with deep financial services expertise across the firm’s key segments – equity, credit, and fund administration.
  • “Aaron brings 25 years of global experience focused on pioneering the customer success movement, while Tarek brings two decades of sales and strategy leadership.

Immersive Labs Expands its Executive Leadership Team to Drive Cyber Resilience for the World’s Largest Organizations

Retrieved on: 
Wednesday, January 24, 2024
Technology, Mobile, Wireless, Security, Telecommunications, Professional Services, Software, Networks, Data Analytics, Data Management, Adobe, London Business School, The New York Times, City, Customer experience, Partnership, SAP, IBM, HSBC, Marketo, Product management, Columbia University, Organization, Benchmarking, Engineering, Management

Immersive Labs, the global leader in people-centric cyber resilience, today announced it has appointed Julie Chapman to its executive leadership team as Chief Customer Officer alongside Stefan Ritter as Chief Product Officer.

Key Points: 
  • Immersive Labs, the global leader in people-centric cyber resilience, today announced it has appointed Julie Chapman to its executive leadership team as Chief Customer Officer alongside Stefan Ritter as Chief Product Officer.
  • Together, these new, highly accomplished global leaders will expand Immersive Labs’ investment in its customers, including many of the world’s largest enterprises and government organizations.
  • Together Ritter and Chapman will drive relentless product innovation, and a world-class customer experience, to help organizations build lasting resilience against cyber threats.
  • “We welcome Julie and Stefan as new members of our executive leadership team, as we believe they are best placed to deliver on Immersive Labs’ core value of being customer-obsessed,” said James Hadley, CEO and Founder, Immersive Labs.

Sparkfly Triumphed in 2023, Receiving Multiple Awards for Company Growth, Innovation and Customer Experience in Collaboration with Chipotle, Bojangles

Retrieved on: 
Thursday, January 25, 2024
Mobile, Wireless, Technology, Payments, Other Retail, Communications, Software, Restaurant, Bar, Digital Marketing, Data Management, Retail, Gold, Customer experience, Partnership, Organization, Omnichannel, Bojangles, Publication, Growth, Video game

Today, Sparkfly , an award-winning retail technology solutions company, is proud to announce the company received multiple awards in 2023, ranging from accolades in technology innovation to customer experience.

Key Points: 
  • Today, Sparkfly , an award-winning retail technology solutions company, is proud to announce the company received multiple awards in 2023, ranging from accolades in technology innovation to customer experience.
  • Retail Technology Innovation Hub Awards: The annual Retail Technology Innovation Hub Awards celebrates those at the forefront of retail digital transformation.
  • Loyalty360 Customer Experience Awards: Loyalty360’s Customer Experience Awards honor brands that build more robust and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way.
  • Sparkfly's collaboration with Bojangles received Gold in the “Multi-Channel Experience” category and best overall in the “Innovation in Customer Experience” category.