Customer experience

Former Salesforce Leader, Fernando Bertolla Joins Netcore Cloud to Drive LATAM Market Expansion

Retrieved on: 
Friday, March 1, 2024

Abithab Bhaskar, CEO of International Business at Netcore Cloud, remarked, "We are exceptionally pleased to have Fernando Bertolla as a strategic leader to spearhead our expansion efforts.

Key Points: 
  • Abithab Bhaskar, CEO of International Business at Netcore Cloud, remarked, "We are exceptionally pleased to have Fernando Bertolla as a strategic leader to spearhead our expansion efforts.
  • His deep market insights and proven expertise in MarTech are exactly what Netcore Cloud needs to navigate the complexities of this diverse region."
  • Fernando Bertolla brings over eight years of rich experience in the marketing technology space, with notable tenures at ExactTarget and Salesforce Marketing Cloud.
  • Expanding on this, Kalpit Jain, Group CEO of Netcore Cloud, highlighted, "As Netcore Cloud embarks on a crucial phase of global expansion, our focus on Latin America is more strategic than ever.

Northwest Event Show Announces Speakers, Sessions, and Sponsors for April 3-4

Retrieved on: 
Thursday, February 29, 2024

SEATTLE, Feb. 29, 2024 /PRNewswire/ -- Known as the top west coast conference for event professionals, the Northwest Event Show (NWES) announces the 2024 agenda line-up with exciting sessions and educational panels taking place over the course of the two-day show.  Like Seattle itself, the Northwest Event Show is all about innovation and inspiration.  Offering a top-tier conference experience with the chance to explore cutting-edge products, forward-thinking services, and new ideas in tech, AI, production, marketing, decor, and much more.  In addition to 250+ booth exhibits, attendees can look forward to a comprehensive agenda with interactive sessions and expert thoughtleaders, addressing all aspects of the event industry.  Sessions highlights include:

Key Points: 
  • Like Seattle itself, the Northwest Event Show is all about innovation and inspiration.
  • Offering a top-tier conference experience with the chance to explore cutting-edge products, forward-thinking services, and new ideas in tech, AI, production, marketing, decor, and much more.
  • In addition to 250+ booth exhibits, attendees can look forward to a comprehensive agenda with interactive sessions and expert thoughtleaders, addressing all aspects of the event industry.
  • For the full list of sessions and speakers, please visit nweventshow.com/agenda .

Cirrus Evolves Brand to Drive Next Era of Personal Aviation

Retrieved on: 
Wednesday, February 21, 2024

Cirrus created the Personal Aviation™ category of the general aviation industry with its best-selling aircraft – the SR Series and Vision Jet® – which make aviation more approachable, accessible and personal.

Key Points: 
  • Cirrus created the Personal Aviation™ category of the general aviation industry with its best-selling aircraft – the SR Series and Vision Jet® – which make aviation more approachable, accessible and personal.
  • The updated brand identity signifies Cirrus' continued commitment to growing the aviation industry by reimagining its future and evolving the brand into the next era of Personal Aviation.
  • "Since 1984, Cirrus' legacy of innovating, transforming and defining the 'Personal Aviation' category has changed the way people experience aviation," said Todd Simmons, President of Customer Experience of Cirrus.
  • With expanding customer offerings, Cirrus evolved its brand identity to invite more people to engage and participate in Personal Aviation.

HundredX Partners with Forbes to Create Customer Experience All-Stars 2024 Rankings

Retrieved on: 
Wednesday, February 21, 2024

DALLAS, Feb. 21, 2024 /PRNewswire/ -- In partnership with Forbes, customer insights and strategy firm HundredX, Inc. today announced the Customer Experience All-Stars 2024 list. Powered by HundredX data, the list recognizes the top 300 brands for customer experience based on over four million pieces of consumer feedback on 3,100 businesses during the past year.

Key Points: 
  • "The Forbes Customer Experience All-Stars List powered by HundredX focuses on the overall result for the customer – arguably the most important indicator of future growth for the company," says HundredX Founder and CEO Rob Pace.
  • The 2024 Customer Experience All-Stars list is a part of Forbes' ongoing partnership with HundredX to highlight brands in accordance with real customer feedback.
  • Other Forbes' lists powered by HundredX include Best Brands for Social Impact , Best Customer Service 2024 , Customer Experience All-Stars 2023 and the Inaugural Halo 100 .
  • The Customer Experience All-Stars rankings take a holistic view of experience, examining best overall outcomes for customers based on a mix of customer satisfaction and treatment of customers.

Jamaican Entrepreneur, Yoni Epstein, Receives Prestigious 2024 Entrepreneurship Laureate Prize

Retrieved on: 
Tuesday, February 20, 2024

MONTEGO BAY, Jamaica, Feb. 20, 2024 /PRNewswire/ -- Jamaican entrepreneur and founder of itel, Yoni Epstein, has been recognized again for his contribution to the business process outsourcing sector. It was announced today, February 20th, in Port-of-Spain, Trinidad that Epstein is to receive the Caribbean's most prestigious corporate prize – The Anthony N. Sabga Award, Caribbean Excellence. The Awards' Regional Eminent Persons Panel has selected the 44-year-old Customer Experience provider as its 2024 Entrepreneurship Laureate.

Key Points: 
  • MONTEGO BAY, Jamaica, Feb. 20, 2024 /PRNewswire/ -- Jamaican entrepreneur and founder of itel, Yoni Epstein, has been recognized again for his contribution to the business process outsourcing sector.
  • It was announced today, February 20th, in Port-of-Spain, Trinidad that Epstein is to receive the Caribbean's most prestigious corporate prize – The Anthony N. Sabga Award, Caribbean Excellence.
  • The Awards' Regional Eminent Persons Panel has selected the 44-year-old Customer Experience provider as its 2024 Entrepreneurship Laureate.
  • For more information about itel, visit www.itelinternational.com
    For more information about the award, visit ansacaribbeanawards.com
    View original content to download multimedia: https://www.prnewswire.com/news-releases/jamaican-entrepreneur-yoni-epst...

Top 10 Growth Opportunities in Customer Experience (CX) for 2024: Hybrid Work/Collaboration, ESG, Employee Experience and AI to Drive CX Investments

Retrieved on: 
Tuesday, February 20, 2024

DUBLIN, Feb. 19, 2024 /PRNewswire/ -- The "Top 10 Growth Opportunities in Customer Experience (CX), 2024" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Feb. 19, 2024 /PRNewswire/ -- The "Top 10 Growth Opportunities in Customer Experience (CX), 2024" report has been added to ResearchAndMarkets.com's offering.
  • The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption.
  • In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach to CX investments.
  • As businesses are confronted with these challenges, what will they focus on in 2024 to improve customer experiences?

DAS Technology Wins 2024 NADA Show’s Exhibitor Pitch Competition

Retrieved on: 
Thursday, February 15, 2024

DAS Technology earned the opportunity to present its technology the following day during a 30-minute session led by Venneri and Senior Vice President of Business Development Scott Pechstein.

Key Points: 
  • DAS Technology earned the opportunity to present its technology the following day during a 30-minute session led by Venneri and Senior Vice President of Business Development Scott Pechstein.
  • “We are very honored that DAS Technology won the exhibitor pitch competition for our CX solutions at the NADA Show,” Venneri said.
  • “Fifty vendors applied, and 10 companies were selected to make their pitch on the NADA Show’s Live Stage.
  • DAS also published its 10th annual Automotive Customer Experience Trends Study , which surveyed over 7,000 verified vehicle buyers and service customers.

Lynx Air takes off to Cancún starting today

Retrieved on: 
Thursday, February 15, 2024

TORONTO, Feb. 15, 2024 (GLOBE NEWSWIRE) -- Lynx Air (Lynx) is launching its inaugural flight to Mexico today, departing from Toronto Pearson International Airport (YYZ) and arriving at Cancún International Airport (CUN).

Key Points: 
  • TORONTO, Feb. 15, 2024 (GLOBE NEWSWIRE) -- Lynx Air (Lynx) is launching its inaugural flight to Mexico today, departing from Toronto Pearson International Airport (YYZ) and arriving at Cancún International Airport (CUN).
  • Canada’s leading ultra-affordable airline will operate six direct flights per week between Toronto and Cancún, equating to more than 2,000 seats per week both ways.
  • “Lynx is connecting Canadians to sunny Cancún at an ultra-affordable price.
  • “We’re pleased to see Lynx continue to grow their network from YYZ and provide passengers with increased choice.”
    “Today is a day of great celebration for Cancun’s International Airport as we welcome Lynx Air into our family.

OneCloud CX™ brings powerful AI features to omnichannel contact center solutions

Retrieved on: 
Wednesday, February 14, 2024

OneCloud CX™, the #1 rated contact center software, empowers businesses of all sizes to streamline their customer interactions, enhance engagement, and foster long-lasting relationships.

Key Points: 
  • OneCloud CX™, the #1 rated contact center software, empowers businesses of all sizes to streamline their customer interactions, enhance engagement, and foster long-lasting relationships.
  • Key features of OneCloud CX™ include:
    AI-Powered Customer Experience: Leveraging the power of artificial intelligence, OneCloud CX™ offers advanced quality management, analytical capabilities to help businesses understand customer sentiment, identify trends, and optimize their strategies.
  • Omni-Channel Engagement: With OneCloud CX™, businesses can now manage customer interactions across multiple channels, including voice, email, and chat, all from a single platform.
  • Integrations and Automations: OneCloud CX™ integrates seamlessly with various CRM systems to bring omnichannel communications to your CRM desktop.

ResultsCX Acquires Huntswood

Retrieved on: 
Wednesday, February 14, 2024

ResultsCX , a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced today that it has acquired Huntswood , a UK-based consulting and customer solutions company.

Key Points: 
  • ResultsCX , a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, announced today that it has acquired Huntswood , a UK-based consulting and customer solutions company.
  • Rajesh Subramaniam, CEO and Managing Director of ResultsCX, said, “Huntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service.
  • Founded in 1996, Huntswood has continuously evolved to meet the changing demands and expectations of its clients and customers.
  • Huntswood is headquartered in Berkshire, UK with centres of excellence in South Africa, including two in Durban and one in Cape Town.