Auto dialer

Kixie Named Category Leader for Auto Dialer Software

Thursday, April 8, 2021 - 2:00pm

SANTA MONICA, Calif., April 8, 2021 /PRNewswire-PRWeb/ -- Kixie announced today it was named a Category Leader for Auto Dialer software by GetApp.

Key Points: 
  • SANTA MONICA, Calif., April 8, 2021 /PRNewswire-PRWeb/ -- Kixie announced today it was named a Category Leader for Auto Dialer software by GetApp.
  • Category Leaders are designed to help small businesses evaluate which software products may be right for them.
  • "It is an incredible honor to be recognized by GetApp as the undisputed leader in the Auto Dialer software category," said Jeff Kuei, Kixie Co-Founder.
  • Kixie PowerCall is a powerful Google Chrome dialer extension that can be installed in seconds on Mac, Windows and Chromebooks.

Predictive Dialer Software Market By Component, Deployment Type, Enterprise Size, End User, Region - Global Industry Analysis and Forecast to 2026 - ResearchAndMarkets.com

Wednesday, March 31, 2021 - 3:58pm

The "Global Predictive Dialer Software Market By Component, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Predictive Dialer Software Market By Component, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering.
  • The Global Predictive Dialer Software Market size is expected to reach $6.6 billion by 2026, rising at a market growth of 35% CAGR during the forecast period.
  • Predictive dialer software is based on statistical algorithms that helps in predicting the availability of contact center agents and assess the standard time for answering a phone call.
  • Several businesses across the globe are using predictive dialer software to get benefitted from automated dialer technology.

Digital.com Announces Best Auto Dialer Software Companies of 2021

Monday, January 4, 2021 - 5:00am

SEATTLE, Jan. 4, 2021 /PRNewswire-PRWeb/ -- Digital.com , a leading independent review website for small business online tools, products, and services, has announced the best auto dialer software companies of 2021.

Key Points: 
  • SEATTLE, Jan. 4, 2021 /PRNewswire-PRWeb/ -- Digital.com , a leading independent review website for small business online tools, products, and services, has announced the best auto dialer software companies of 2021.
  • All software solutions were required to provide automatic call distribution features that dial customer telephone numbers and route calls to agents.
  • "Auto dialer software is a great investment for small businesses that want to create a better customer experience or increase productivity," says Christelle Feniza, Communications Manager of Digital.com.
  • To access the complete list of best auto dialer software companies, please visit https://digital.com/auto-dialer-software/ .

Contact Center Software Innovator Convoso Announces New Dialer Product to Support TCPA Compliance: Click-to-Comply™

Tuesday, September 22, 2020 - 1:00pm

WOODLAND HILLS, Calif., Sept. 22, 2020 /PRNewswire-PRWeb/ -- Convoso , the leading innovator in omnichannel outbound contact center software, announced the newest addition to its successful dialer product line.

Key Points: 
  • WOODLAND HILLS, Calif., Sept. 22, 2020 /PRNewswire-PRWeb/ -- Convoso , the leading innovator in omnichannel outbound contact center software, announced the newest addition to its successful dialer product line.
  • Utilizing a click-to-call approach, the software helps support outbound contact centers to comply with TCPA regulations that concern the use of autodialers .
  • The Click-to-Comply dialer product is not capable of automatically dialing, as can be done with predictive dialing software .
  • Convoso is the leading innovator of dialer software for outbound contact centers.

Noble Systems Submits Amicus Brief to Supreme Court on the TCPA's "Autodialer" Interpretation

Tuesday, September 15, 2020 - 3:45pm

The U.S. Government, which is a party to the case, cited Noble Systems' comments in its own response brief to the Supreme Court.

Key Points: 
  • The U.S. Government, which is a party to the case, cited Noble Systems' comments in its own response brief to the Supreme Court.
  • Consequently, Noble Systems, along with the Professional Association for Customer Engagement ("PACE"), has submitted an amicus brief elaborating on this issue.
  • Our hope is that the Supreme Court will find our amicus brief useful as they address the autodialer definition, as other Courts and parties have done."
  • Noble Systems will continue to advocate for the contact center industry and to promote best practices for today's consumer environment."

Operation Call it Quits: There’s no quit in our fight against illegal robocalls

Wednesday, June 26, 2019 - 12:19am

But they’re not the only persistent ones. The FTC’s contribution to Operation Call it Quits includes four new cases against 22 individuals and corporations and court orders in three pending actions. Here’s the low-down on the operators the FTC says inundated consumers with illegal calls.First Choice Horizon. According to the FTC, nine defendants operated a labyrinth of operations that used robocalls to pitch bogus offers of credit card interest rate reductions to cash-strapped consumers, including many whose numbers were on the National Do Not Call Registry. Claiming during the calls to “confirm” consumers’ identities, the defendants allegedly tricked people into turning over personal financial information and then often opened credit card accounts in their names. A federal court in Florida has entered a temporary restraining order and granted the FTC’s request for an asset freeze and the appointment of a receiver.8 Figure Dream Lifestyle.The FTC has sued nine defendants for allegedly dishing up a deceptive stew of illegal robocalls, live calls, text messages, online ads, email, social media, and live events to pitch purported money-making opportunities under the names 8 Figure Dream Lifestyle and Online Entrepreneur Academy. Often claiming people could make between $5,000 to $10,000 in just two weeks, the defendants allegedly bilked them out of thousands of dollars, leaving many consumers even deeper in debt. A California court has entered a temporary restraining order and frozen the defendants’ assets.Derek Jason Bartoli. When it comes to illegal robocalls, teamwork makes the scheme work and the FTC continues to take action against behind-the-scenes players. The FTC alleges one go-to guy was defendant Bartoli, who developed and operated autodialers to blast out robocalls. In one six-month period, Bartoli sent more than 57 million illegal calls, often using fake Caller ID information. A proposed settlement bans him for life from robocalling, prohibits other practices, and imposes a $2.1 million penalty, which will be suspended based on his financial condition. Media Mix 365. The three defendants in this case called consumers to develop leads for home solar energy companies, but according to the FTC, their conduct was shady. The complaint alleges they called millions of numbers on the National Do Not Call Registry, frequently with the intent to annoy, abuse, or harass consumers. One number received more than 1,000 calls in a single year. To settle the case, the defendants are permanently banned from robocalling and from engaging in other illegal conduct. The $7.6 million civil penalty will be suspended after a payment of $264,000. Of course, illegal calls have a human cost, too. A recent report recounted the potentially life-threatening impact robocalls are having on hospital phone lines. And businesses tell us that staff time and resources are wasted by intrusive calls. That’s why a total of 45 federal, state, and local partners are spreading the word from coast to coast about three key steps consumers can take to help reduce unwanted calls: Hang up. Block. Report.Hang up. If you pick up the phone and get a recorded sales pitch, hang up. The call is illegal. Don’t speak to them. Don’t press a button to supposedly remove your name from a list. (That could result in even more calls.) Hang up. Furthermore, alert your employees that if they see a call that says it’s from the IRS or Social Security Administration, don’t trust it. Scammers know how to fake the Caller ID information. Block. You can reduce the number of unwanted calls you get by using call-blocking technologies. Visit ftc.gov/calls for advice, depending on the type of phone service you have.Report. After you hang up, report the unwanted or illegal call to the FTC at ftc.gov/complaint. The more information we have about the call, the better we can target our law enforcement efforts. The FTC and state and federal partners teamed up today to announce Operation Call it Quits, the latest salvo in the ongoing fight against robocalls and other illegal telemarketing.

Key Points: 
  • But they’re not the only persistent ones. The FTC’s contribution to Operation Call it Quits includes four new cases against 22 individuals and corporations and court orders in three pending actions. Here’s the low-down on the operators the FTC says inundated consumers with illegal calls.
    • First Choice Horizon. According to the FTC, nine defendants operated a labyrinth of operations that used robocalls to pitch bogus offers of credit card interest rate reductions to cash-strapped consumers, including many whose numbers were on the National Do Not Call Registry. Claiming during the calls to “confirm” consumers’ identities, the defendants allegedly tricked people into turning over personal financial information and then often opened credit card accounts in their names. A federal court in Florida has entered a temporary restraining order and granted the FTC’s request for an asset freeze and the appointment of a receiver.
    • 8 Figure Dream Lifestyle.The FTC has sued nine defendants for allegedly dishing up a deceptive stew of illegal robocalls, live calls, text messages, online ads, email, social media, and live events to pitch purported money-making opportunities under the names 8 Figure Dream Lifestyle and Online Entrepreneur Academy. Often claiming people could make between $5,000 to $10,000 in just two weeks, the defendants allegedly bilked them out of thousands of dollars, leaving many consumers even deeper in debt. A California court has entered a temporary restraining order and frozen the defendants’ assets.
    • Derek Jason Bartoli. When it comes to illegal robocalls, teamwork makes the scheme work and the FTC continues to take action against behind-the-scenes players. The FTC alleges one go-to guy was defendant Bartoli, who developed and operated autodialers to blast out robocalls. In one six-month period, Bartoli sent more than 57 million illegal calls, often using fake Caller ID information. A proposed settlement bans him for life from robocalling, prohibits other practices, and imposes a $2.1 million penalty, which will be suspended based on his financial condition.
    • Media Mix 365. The three defendants in this case called consumers to develop leads for home solar energy companies, but according to the FTC, their conduct was shady. The complaint alleges they called millions of numbers on the National Do Not Call Registry, frequently with the intent to annoy, abuse, or harass consumers. One number received more than 1,000 calls in a single year. To settle the case, the defendants are permanently banned from robocalling and from engaging in other illegal conduct. The $7.6 million civil penalty will be suspended after a payment of $264,000.
  • Of course, illegal calls have a human cost, too. A recent report recounted the potentially life-threatening impact robocalls are having on hospital phone lines. And businesses tell us that staff time and resources are wasted by intrusive calls. That’s why a total of 45 federal, state, and local partners are spreading the word from coast to coast about three key steps consumers can take to help reduce unwanted calls: Hang up. Block. Report.
    1. Hang up. If you pick up the phone and get a recorded sales pitch, hang up. The call is illegal. Don’t speak to them. Don’t press a button to supposedly remove your name from a list. (That could result in even more calls.) Hang up. Furthermore, alert your employees that if they see a call that says it’s from the IRS or Social Security Administration, don’t trust it. Scammers know how to fake the Caller ID information.
    2. Block. You can reduce the number of unwanted calls you get by using call-blocking technologies. Visit ftc.gov/calls for advice, depending on the type of phone service you have.
    3. Report. After you hang up, report the unwanted or illegal call to the FTC at ftc.gov/complaint. The more information we have about the call, the better we can target our law enforcement efforts.
    • The FTC and state and federal partners teamed up today to announce Operation Call it Quits, the latest salvo in the ongoing fight against robocalls and other illegal telemarketing.
    • Whether it was a friendly call that a prescription was ready or a flight was delayed, robocalls had an innocent start.
    • Law enforcement will continue to be a key component in the fight against illegal calls, but technology may be part of the solution, too.
  • FTC, Law Enforcement Partners Announce New Crackdown on Illegal Robocalls

    Tuesday, June 25, 2019 - 4:56pm

    Collectively, the defendants in these cases were responsible for making more than a billion illegal robocalls to consumers nationwide.

    Key Points: 
    • Collectively, the defendants in these cases were responsible for making more than a billion illegal robocalls to consumers nationwide.
    • "Today's joint effort shows that combatting this scourge remains a top priority for law enforcement agencies around the nation."
    • In Indiana, we are quite serious about stopping illegal robocalls, and our alliances with such partners as the FTC will prove a valuable asset in this mission."
    • He used the autodialer to blast out millions of illegal robocalls and calls to phone numbers listed on the DNC Registry.