Enterprise report management

Menlo Ventures’ State of Generative AI in the Enterprise Reveals New Data on Sentiment and Adoption Rates, Highlighting Opportunities for Startups

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Monday, November 13, 2023

Generative, Engineering, Eating, Traction, Learning, Enterprise report management, Research, Marketing, Horizontal, Human, Menlo Ventures, AI, Enterprise, LLM, Customer service, Dairy, Medical device

According to the report, enterprise investment in generative AI remains surprisingly small, totaling $2.5 billion this year–significantly less than the $70 billion invested in traditional AI and the $400 billion spent on cloud software.

Key Points:

According to the report, enterprise investment in generative AI remains surprisingly small, totaling $2.5 billion this year–significantly less than the $70 billion invested in traditional AI and the $400 billion spent on cloud software.
The report identifies three areas that offer enormous potential for startups to break out:
Vertical AI: Research shows that the marketing and legal industries currently lead the way in vertical generative AI adoption.
The modern AI stack: New generative capabilities require new tools for building LLM apps, including databases, serving infrastructure, data orchestration, and pipelines.
Although still a “work in progress,” the modern AI stack attracts the largest percentage of enterprise AI investment, making it the biggest new market in the generative AI domain and an attractive focus for startups.

The Rise and Rise of Interaction Analytics: Two Decades and Counting - ResearchAndMarkets.com

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Monday, October 2, 2023

Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.

Key Points:

Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.
In fact, it is witnessing its most formidable growth phase, driven by an escalating enterprise-wide adoption.
The modern IA solutions, capable of deciphering and delivering actionable customer journey insights, are credited for this surge.
These sophisticated offerings can pinpoint customer intents, provide real-time agent guidance, predict customer satisfaction trends, evaluate interaction quality automatically, and much more.

Global Interaction Analytics Report 2023: Focus on Key Players Calabrio, CallMiner, NICE, OnviSource, Sestek, Verint and Xdroid

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Wednesday, September 20, 2023

Enterprise, Enterprise report management, CallMiner, Quality management, CX, IA, Quality, RTG, AQM, EX, World Tour 2023/2024, WEM, Acceleration, Artificial intelligence, NICE, Medical imaging

DUBLIN, Sept. 20, 2023 /PRNewswire/ -- The "Interaction Analytics for the Enterprise Report 2023-2024" report has been added to ResearchAndMarkets.com's offering.

Key Points:

DUBLIN, Sept. 20, 2023 /PRNewswire/ -- The "Interaction Analytics for the Enterprise Report 2023-2024" report has been added to ResearchAndMarkets.com's offering.
Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.
In fact, it is witnessing its most formidable growth phase, driven by an escalating enterprise-wide adoption.
The modern IA solutions, capable of deciphering and delivering actionable customer journey insights, are credited for this surge.

Telos Corporation Awarded $5.8 Million Contract with National Geospatial-Intelligence Agency

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Tuesday, August 1, 2023

Enterprise report management, Telos (company), TLS, Risk management, National Geospatial-Intelligence Agency, Organization, NGA, Risk, Authority, Knowledge, Erodability, Management, Telos

ASHBURN, Va., Aug. 01, 2023 (GLOBE NEWSWIRE) -- Telos Corporation (NASDAQ: TLS), a leading provider of cyber, cloud and enterprise security solutions for the world’s most security-conscious organizations, today announced a $5.8 million, five-year contract award with the National Geospatial-Intelligence Agency (NGA).

Key Points:

ASHBURN, Va., Aug. 01, 2023 (GLOBE NEWSWIRE) -- Telos Corporation (NASDAQ: TLS), a leading provider of cyber, cloud and enterprise security solutions for the world’s most security-conscious organizations, today announced a $5.8 million, five-year contract award with the National Geospatial-Intelligence Agency (NGA).
The contract builds on Telos’ 16-year relationship with NGA and includes renewals of both Xacta 360 and Xacta.io.
“We’re pleased to continue supporting NGA in its mission to deliver world-class geospatial intelligence,” said John B.
“At Telos, we pride ourselves on providing the tools and knowledge necessary for organizations like NGA to operate quickly, accurately and with ease.

2022 Enterprise Interaction Analytics Report: The Use Cases for IA Continue to Grow Thanks to its Strategic Value - ResearchAndMarkets.com

Retrieved on:

Monday, October 24, 2022

The current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights about the customer and employee experience.

Key Points:

The current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights about the customer and employee experience.
The contributions and value of these solutions are growing as IA technology is embedded into third-party applications and adoption extends throughout organizations.
Now in its 20th year, the IA market is thriving and is expected to continue to grow rapidly.
Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions.

For the Fourth Consecutive Year, Customers Give Verint Interaction Analytics Solutions Top Satisfaction Scores in New Interaction Analytics Report

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Thursday, October 13, 2022

The reports market activity analysis names 19 vendors providing interaction analytics solutions globally.

Key Points:

The reports market activity analysis names 19 vendors providing interaction analytics solutions globally.
Verints artificial intelligence (AI) and interaction analytics continues to lead the market with the largest market share by number of customers.
Top customer satisfaction scores for vendor satisfaction criteria including overall vendor satisfaction, product innovation, implementation, ongoing service and support, and professional services.
The Verint Interaction Analytics platform is powered by the Verint Da Vinci AI Transcription engine and deployed in over 80 languages and dialects.

Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report

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Thursday, August 25, 2022

In addition to receiving top scores in overall vendor satisfaction and product satisfaction, Verint IVA received the highest scores in Conversational AI and the ability to deliver an outstanding customer experience (CX), personalize the CX and maintain context across multi-modal interactions.

Key Points:

In addition to receiving top scores in overall vendor satisfaction and product satisfaction, Verint IVA received the highest scores in Conversational AI and the ability to deliver an outstanding customer experience (CX), personalize the CX and maintain context across multi-modal interactions.
Verint also achieved perfect scores (5.0) in additional categories including implementation, training, ongoing service and support, responsiveness to product enhancement requests, vendor communication and pricing.
Visit Verint Intelligent Virtual Assistant to learn more.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

AI-Enabled Self-Service for the Enterprise Global Market Report 2022-2023: Inclusion of AI Technology in Contact Center & Customer Experience Solutions is Driving Innovation in the Service Sector

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Friday, July 22, 2022

VAS, Enterprise report management, Augmented reality, Time, Organization, Solution, CX, Artificial intelligence, Intelligence, Automation, Technology, AI, Enterprise, Customer service, Warehouse

Organizations have been compelled to find new approaches to address the explosive growth of omnichannel customer inquiries arriving in their contact centers and service departments.

Key Points:

Organizations have been compelled to find new approaches to address the explosive growth of omnichannel customer inquiries arriving in their contact centers and service departments.
The future of intelligent virtual agents (IVAs) and intelligent automation will present unprecedented opportunities to reimagine the service experience.
The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation and change ever experienced in the service sector.
The use cases for these solutions are expanding as companies roll them out to customer-facing departments as well as internal functions across the enterprise.

AI-Enabled Self-Service for the Enterprise Global Market Report 2022-2023: Featuring Key Players Five9, Inc., Kore.ai, Omilia Natural Language Solutions Ltd. & Verint Systems - ResearchAndMarkets.com

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Thursday, July 21, 2022

Software, Technology, Artificial Intelligence, VAS, Enterprise report management, Augmented reality, Time, Organization, Solution, CX, Artificial intelligence, Intelligence, Automation, Technology, AI, Enterprise, Customer service, Warehouse

This has given rise to the self-service transformation, which customers have embraced, and increasingly prefer.

Key Points:

This has given rise to the self-service transformation, which customers have embraced, and increasingly prefer.
The future of intelligent virtual agents (IVAs) and intelligent automation will present unprecedented opportunities to reimagine the service experience.
Intelligent virtual agents are already demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers.
The use cases for these solutions are expanding as companies roll them out to customer-facing departments as well as internal functions across the enterprise.

Customers Give Verint a Top Score in Overall Vendor Satisfaction for Workforce Management for Fourth Consecutive Year

Retrieved on:

Tuesday, April 26, 2022

The latest report provides an in-depth analysis of the workforce management (WFM) market, its competitive landscape, vendors, product suites, technology and innovation.

Key Points:

The latest report provides an in-depth analysis of the workforce management (WFM) market, its competitive landscape, vendors, product suites, technology and innovation.
For the fourth consecutive year, customers gave Verint a perfect score (5.0 out of 5.0) in overall vendor satisfaction.
The company also received the top score or tied for the top score in nine out of 10 vendor satisfaction categories including product satisfaction, implementation satisfaction and product innovation.
We are honored that our customers have awarded Verints Workforce Management solution with such high satisfaction scores once again, says Verints Celia Fleischaker, chief marketing officer.