WAH | Jotup

Top 10 Growth Opportunities in Customer Experience (CX) for 2024: Hybrid Work/Collaboration, ESG, Employee Experience and AI to Drive CX Investments

Retrieved on:

Tuesday, February 20, 2024

Maker, EX, Human, Customer experience, Platform supply vessel, COVID-19, Organization, Failure, CX, WAH, AI, Emotion, Investment, Retail

DUBLIN, Feb. 19, 2024 /PRNewswire/ -- The "Top 10 Growth Opportunities in Customer Experience (CX), 2024" report has been added to ResearchAndMarkets.com's offering.

Key Points:

DUBLIN, Feb. 19, 2024 /PRNewswire/ -- The "Top 10 Growth Opportunities in Customer Experience (CX), 2024" report has been added to ResearchAndMarkets.com's offering.
The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption.
In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach to CX investments.
As businesses are confronted with these challenges, what will they focus on in 2024 to improve customer experiences?

EVERISE'S REMOTE WORKING SOLUTIONS BRING HOME THE GOLD AT THE STEVIE® INTERNATIONAL BUSINESS AWARDS

Retrieved on:

Thursday, August 17, 2023

Professional services, Culture, Workplace, Remote, Business, WAH, Organization, NPS, Gold, Diversity, HR, Betway, AI, Safety, Management, Glassdoor

PLANTATION, Fla., Aug. 17, 2023 /PRNewswire/ -- Everise, a global leader in transforming customer service for high-growth brands, was named the winner of a Gold Stevie® Award in the Remote Working Solution category in the 20th Annual International Business Awards® today. In addition, the company and its leadership were also recognized with a slew of awards, including:

Key Points:

"The culture we have developed has made remote work seamless and engaging, while remaining performance driven.
The International Business Awards (IBAs) are the world's premier business awards program.
Everise's commitment to cybersecurity and the safety of its remote workforce is commendable, ensuring a secure and productive work environment.
Everise has also won multiple awards and accolades over the years for its employee-centric culture and commitment to diversity, equity and inclusion.

Business Process Outsourcing (BPO) Market Is Likely to Grasp the Value of USD 422,605.53 Million by 2029, Size, Share, Drivers, Trends, Challenges and Competitive Analysis

Retrieved on:

Tuesday, February 14, 2023

Critical Insights Related to the Business Process Outsourcing (BPO) Included in the Report:

Key Points:

Critical Insights Related to the Business Process Outsourcing (BPO) Included in the Report:
Business Process Outsourcing (BPO) Market Segmentation:
On the basis of outsourcing type, global business process outsourcing (BPO) market is segmented into offshore, nearshore and onshore.
On the basis of deployment mode, global business process outsourcing (BPO) market is segmented into on premise and cloud.
On the basis of organization size, the global business process outsourcing (BPO) market is segmented into large enterprises and SMEs.
On the basis of ownership, the global business process outsourcing (BPO) market is segmented into third party and captive.

Business Process Outsourcing (BPO) Market Is Likely to Grasp the Value of USD 422,605.53 Million by 2029, Size, Share, Drivers, Trends, Challenges and Competitive Analysis

Retrieved on:

Tuesday, February 14, 2023

Critical Insights Related to the Business Process Outsourcing (BPO) Included in the Report:

Key Points:

Critical Insights Related to the Business Process Outsourcing (BPO) Included in the Report:
Business Process Outsourcing (BPO) Market Segmentation:
On the basis of outsourcing type, global business process outsourcing (BPO) market is segmented into offshore, nearshore and onshore.
On the basis of deployment mode, global business process outsourcing (BPO) market is segmented into on premise and cloud.
On the basis of organization size, the global business process outsourcing (BPO) market is segmented into large enterprises and SMEs.
On the basis of ownership, the global business process outsourcing (BPO) market is segmented into third party and captive.

Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers--Everest Group

Retrieved on:

Tuesday, January 10, 2023

Market, MEA, GDP, Face, Growth, Customer experience, WAH, History, CXM, SMB, Risk management, Retail, DALLAS

DALLAS, Jan. 10, 2023 /PRNewswire-PRWeb/ -- Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group. Growth of the CXM outsourcing market, which currently stands at 31% of overall global CXM spend including in-house contact centers, outpaced GDP growth in all economies in 2021 after a decline in 2020.

Key Points:

Everest Group says growth in CXM outsourcing will continue as enterprise seek to maximize customer retention in face of recessionary climate.
DALLAS, Jan. 10, 2023 /PRNewswire-PRWeb/ -- Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.
Everest Group says the CXM outsourcing market will continue to grow, albeit at a more normalized rate (7-9%), despite the uncertainty presented by a looming recession.
Everest Group also notes interesting geographic dynamics in the CXM market, including:
Numerous mergers and acquisitions primarily focused on expanding geographic presence.

2022 Enterprise Interaction Analytics Report: The Use Cases for IA Continue to Grow Thanks to its Strategic Value - ResearchAndMarkets.com

Retrieved on:

Monday, October 24, 2022

The current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights about the customer and employee experience.

Key Points:

The current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights about the customer and employee experience.
The contributions and value of these solutions are growing as IA technology is embedded into third-party applications and adoption extends throughout organizations.
Now in its 20th year, the IA market is thriving and is expected to continue to grow rapidly.
Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions.

ATN to launch two more channels from Sony Pictures Networks India

Retrieved on:

Monday, September 12, 2022

Sony Pictures Networks India, Television, SONY, VOD, Sony, SonyLIV, Industry, Woman, SPN, Zee TV, IPS, Crave, Music, GEC, Bollywood, HSM, Netflix, Bell Media, Company, Lists of companies, PIX, CBC, Republic TV, SAB, FOOD, Eurosport 1, Ageing, HD, TEN 3, ARY, Amazon, SIX, General Entertainment, YAY, Association, MAX, News, BBC Earth, Partnership, Sirius XM, NDTV, CEO, Art, SHRM, Sony Entertainment Television, Channel, Multicultural Broadcasting, TEN 4, Sony Max, Bangla, TEN 2, Telus TV, Sony SAB, TEN 1, Republic, Radio, ATN, UK, Marathi, WAH, PAL, SET, Jaya TV, Film, Cricket, Viacom, Entertainment

"We are very proud of our long association with Sony Pictures Networks, a world leader in Entertainment."

Key Points:

"We are very proud of our long association with Sony Pictures Networks, a world leader in Entertainment."
Our partnership with ATN goes a long way and will further help in taking our channels to the right audiences.
ATN already has a long-lasting association with Sony Pictures Networks India and distributes five channels across Canada namely SET HD, Sony SAB, Sony MAX, Sony MAX2 and Sony AATH.
Sony Pictures Networks is the consumer-facing identity of Culver Max Entertainment Private Limited, which is an indirect wholly owned subsidiary of Sony Group Corporation, Japan.

DGAP-News: SFC Energy and Wolftank Group cooperate on climate-neutral emergency power supply by hydrogen fuel cells for critical infrastructure and hydrogen refueling stations

Retrieved on:

Tuesday, March 15, 2022

Both partners address applications in the field of emergency power generators for critical infrastructures - including gas utilities, telecom infrastructure and hydrogen refueling stations - in Italy and Austria.

Key Points:

Both partners address applications in the field of emergency power generators for critical infrastructures - including gas utilities, telecom infrastructure and hydrogen refueling stations - in Italy and Austria.
SFC Energy contributes its innovative strength as well as many years of experience in hydrogen fuel cells.
SFC Energy AG is a leading provider of hydrogen and methanol fuel cells for stationary and mobile hybrid power solutions.
With the Clean Energy and Clean Power Management business segments, SFC Energy is a sustainably profitable fuel cell producer.

TELUS International Ranked a Leader in NelsonHall Customer Experience (CX) Operations Transformation 2022 NEAT Assessment

Retrieved on:

Wednesday, February 16, 2022

TELUS International was also ranked a Leader across all three of the evaluations subcategories for revenue generation, CX improvement and cost optimization.

Key Points:

TELUS International was also ranked a Leader across all three of the evaluations subcategories for revenue generation, CX improvement and cost optimization.
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the art of the possible in digital operations transformation.
The firms 2022 NEAT Assessment evaluated 14 CX vendors based on capabilities and end-to-end case studies covering the reengineering of customer operations.
Access to the NelsonHall Customer Experience (CX) Operations Transformation 2022 NEAT Assessment report is free to the buy-side community, available to qualifying NelsonHall clients or can be purchased on NelsonHalls site .

IWSH Supports Access to Revolutionary Mobile App to Increase Women's Access to Public Toilets in India

Retrieved on:

Friday, January 28, 2022

Even though women comprise more than 48 percent of the Indian population, lack of access to such facilities remains a problem.

Key Points:

Even though women comprise more than 48 percent of the Indian population, lack of access to such facilities remains a problem.
Many of the public toilets that are available were built with limited budgets and are poorly designed and maintained.
While approximately 13% of the world's female population lacks access to toilets, studies have put that number closer to 50% in India.
"Our partnership with IWSH and IAPMO will certainly help in raising the standards of shared sanitation in India to world-class benchmarks.