VRNT

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

Retrieved on: 
Thursday, February 8, 2024

The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.

Key Points: 
  • The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.
  • Verint's leadership status was further reinforced as it was named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape , solidifying the company’s position as a dominant player in contact center applications and operations.
  • Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader,” said Krishna Baidya, senior director at Frost & Sullivan.
  • Verint’s President Asia Pacific, Ady Meretz is delighted by the company's ongoing success and recognition across the region.

New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers

Retrieved on: 
Tuesday, February 6, 2024

The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.

Key Points: 
  • The report specifically looks at the critical role of openness, automation and AI in addressing how brands need to do more with less while simultaneously elevating CX.
  • It evaluates the use of Contact Center as a Service (CaaS) solutions and their effectiveness in an era where AI is playing a starring role in customer engagement transformation.
  • In addition, 75 percent of survey respondents said they leverage CCaaS solutions for customer engagement.
  • Their main job responsibilities had to be related to the contact center at organizations in the U.S., U.K. and Australia with contact centers having at least 500 employees.

Report Recognizes Verint’s AI-Powered Bots on the Verint Open Platform

Retrieved on: 
Thursday, February 1, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023).

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023).
  • This recognition falls on the heels of Verint being named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).
  • The IDC MarketScape report provides a thorough and detailed evaluation of 16 vendors specializing in conversational artificial intelligence (AI) software.
  • “Recognition like this underscores our dedication to delivering rapid and tangible ROI while creating more meaningful customer engagements through Verint’s open platform and AI-powered specialized bots.”

Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications

Retrieved on: 
Wednesday, January 31, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.
  • The report provides a thorough evaluation and assessment of 11 voice of the customer (VoC) application platforms including the most important selection criteria for companies looking to invest in such a solution.
  • Verint was named a Leader due to its scalability and open platform and ecosystem.
  • Customer satisfaction is a key business priority today, and VoC platforms like Verint are a key component of successful VOC and CX programs to understand, track, and improve that satisfaction," says Lou Reinemann, Research Director for Voice of the Customer Applications at IDC.

Verint Open Platform for Retailers Showcased at NRF 2024, Latest Retail Research Announced

Retrieved on: 
Thursday, January 11, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it will demonstrate its open platform capabilities for retailers at NRF 2024, and its new retail research findings are now available.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it will demonstrate its open platform capabilities for retailers at NRF 2024, and its new retail research findings are now available.
  • The newly published Verint Experience Index (VXI) Retail Study shows that recent reports of the death of in-store shopping have been greatly exaggerated.
  • The Verint Open Platform for Retailers leverages solutions to help modernize retail operations and deliver elegant experiences across physical locations and digital channels that will ultimately increase customer foot traffic and enhance sales.
  • Download the Verint Experience Index: Retail report for the full rankings and more insights, including details on the omnichannel customer journey, for the 25 retailers featured.

Verint Announces Participation in Upcoming Investor Conference

Retrieved on: 
Wednesday, January 3, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its participation in the 26th Annual Needham Growth Conference at the Lotte NY Palace Hotel in New York City on January 18, 2024.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its participation in the 26th Annual Needham Growth Conference at the Lotte NY Palace Hotel in New York City on January 18, 2024.
  • Verint’s Chief Corporate Development Officer, Alan Roden, and Investor Relations and Corporate Development Director, Matthew Frankel, will host one-on-one meetings with investors.
  • Please reach out to your Needham salesperson for additional information and to place a meeting request.

Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company

Retrieved on: 
Wednesday, January 3, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.
  • “We are pleased to receive this strong endorsement of our differentiated open platform and CX Automation strategy.
  • Earlier this year, we announced our next generation, AI-powered open platform.
  • Today, the Verint Open Platform enables brands to deploy more than 35 AI-powered bots at their own pace.

Verint Sweeps Multiple TMCnet Customer Engagement Awards in 2023

Retrieved on: 
Tuesday, December 19, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognized throughout 2023 as an industry leader in multiple awards hosted by TMCnet , a business-to-business integrated media company focused on communications and technology news.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that it has been recognized throughout 2023 as an industry leader in multiple awards hosted by TMCnet , a business-to-business integrated media company focused on communications and technology news.
  • CUSTOMER Experience Innovation Award: Verint Voice of the Customer™ was chosen for its ability to help brands strategically orchestrate all digital touchpoints, like web, mobile, and social, ensuring a consistent and positive customer experience.
  • This solution gathers, analyzes, and leverages digital feedback to simplify customer interactions while helping to increase conversions and engagement rates.
  • Verint unifies customer engagement data across all applications delivering a deeper understanding of the customer behaviors, helping enable tailored services.

Verint Named Leader in 2023 Opus Research Conversational AI Evaluation

Retrieved on: 
Wednesday, December 13, 2023

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.
  • "Verint rated well by covering all the bases for enabling successful conversational AI deployments among organizations looking to transform engagement through intelligent automation,” said Derek Top, research director and senior analyst, Opus Research.
  • “The conversational AI landscape is changing rapidly in light of advancements made possible by LLMs and Generative AI,” says Verint’s Heather Richards, vice president, go-to-market strategy.
  • “To be recognized by Opus Research as a leader for our IVA including our Digital and Voice Containment Bots is fantastic.”
    According to a recent Verint survey , 74 percent of respondents said they have used a chatbot.

Verint Announces Q3 FYE 2024 Results

Retrieved on: 
Wednesday, December 6, 2023

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three and nine months ended October 31, 2023 (FYE 2024).

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced results for the three and nine months ended October 31, 2023 (FYE 2024).
  • Our 12 month SaaS pipeline at the end of Q3 was up more than 20% year-over-year and we are pleased with the increase in customer AI adoption with the majority of our Q3 new SaaS ACV bookings including Verint AI-Powered Bots.
  • Going forward, Verint is well positioned for the market shift to more bots and fewer contact center agents.
  • ET to discuss our results for the three and nine months ended October 31, 2023 and outlook.