Customer engagement

Brightcove Announces Virtual Events for Business: A Broadcast-Quality Video Solution for Team-Level, Departmental, and Enterprise-Wide Events

Tuesday, April 13, 2021 - 2:00pm

The solution offers customizable event templates, interactive calls to action, post-event archiving, multi-device support, and attendee interactivity features, as well as live clipping of event video to multiple social media channels.

Key Points: 
  • The solution offers customizable event templates, interactive calls to action, post-event archiving, multi-device support, and attendee interactivity features, as well as live clipping of event video to multiple social media channels.
  • Additionally, Virtual Events for Business includes Zoom and Microsoft Teams integrations, and a registration connector for Cvent and user engagement analytics.\nThe virtual events market will continue to grow as marketers, communications, and human resources professionals rely on connecting with their audiences.
  • As discussed in eMarketer\xe2\x80\x99s The Rise of Virtual Business Events , \xe2\x80\x9cWhen most B2B marketers pivoted to virtual events, investments in the tools, technology, talent, and infrastructure needed to execute a digital production increased.
  • To learn more, visit the Brightcove website brightcove.com/en/virtual-events-experience .\nWhen video is done right, it can have a powerful and lasting effect.

New Study Proves that DataWise™ Enhanced Transcripts Puts More Bodies in Stores and Sells More Cars Quicker for Dealers

Tuesday, April 13, 2021 - 3:20pm

A recent joint study by ActivEngage and several hundred dealerships showed increased sales efficiency and a significantly shortened buying process for most customers.

Key Points: 
  • A recent joint study by ActivEngage and several hundred dealerships showed increased sales efficiency and a significantly shortened buying process for most customers.
  • As customer expectations for communication and responsiveness continue to rise, ActivEngage has released new customer engagement tools to help dealers meet that demand.
  • Dealers are reaping tremendous rewards of the added context and detail in the enhanced view of the journey.
  • "\nActivEngage is the premier managed messaging and customer engagement solution for car dealers, auto groups, and OEMs.

TeamViewer Engage: New browser-based Customer Engagement Suite offering a fully digital interaction from contact to contract

Tuesday, April 13, 2021 - 2:00pm

The customer engagement suite originating from the acquisition of Austrian startup Xaleon earlier this year is a great addition to TeamViewer\'s solution portfolio.

Key Points: 
  • The customer engagement suite originating from the acquisition of Austrian startup Xaleon earlier this year is a great addition to TeamViewer\'s solution portfolio.
  • TeamViewer Engage provides a complete feature set to interact with customers online and thus enabling digitalization of sales, customer support and service processes across all industries.
  • As a true end-to-end solution, the suite of features enables various use cases in conversational commerce, digital customer service and online consultation.
  • To complete the digital consultation process, TeamViewer Engage provides a legally binding eSignature feature to sign contracts online, offering a fully digital consultation process, from contact to contract.\n"We are proud to launch the new TeamViewer Engage suite as a standalone product within the TeamViewer portfolio after having joined the TeamViewer family only recently.

Supplyframe Research Highlights Digital Customer Engagement Opportunity in Global Electronics

Thursday, April 8, 2021 - 2:00pm

New Supplyframe research indicates that more than 40% of organizations launched a customer experience or ecommerce digital transformation initiative within the last year.

Key Points: 
  • New Supplyframe research indicates that more than 40% of organizations launched a customer experience or ecommerce digital transformation initiative within the last year.
  • Yet more than a third of companies (36%) did not launch any major digital customer engagement initiatives in the same timeframe.
  • This research illustrates that the global electronics industry is still in an early stage of digital customer engagement maturity, said Steve Flagg, founder and CEO of Supplyframe.
  • Semiconductor and electronics components companies that optimize digital channels and move at the customers pace have much to gain.

Virtual Assistants: A Game-Changer for CSP Customer Engagement Market, 2021 Report - ResearchAndMarkets.com

Thursday, April 8, 2021 - 1:06pm

The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Virtual Assistants: A Game-Changer for CSP Customer Engagement" report has been added to ResearchAndMarkets.com's offering.
  • The widespread adoption of virtual assistants can help CSPs to improve engagement and competitiveness, while reducing costs.
  • Changing customer habits and the growing ubiquity of Alexa and Google Assistant has led to an increase in the acceptance and popularity of conversational AI platforms.
  • The adoption and diffusion of digital channels is surging thanks to COVID-19 pandemic, and virtual assistants (VAs) are gaining traction in the customer engagement space.

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers

Wednesday, April 7, 2021 - 1:30pm

Verint (NASDAQ: VRNT), the Customer Engagement Company, today announced that Vericast , a leading marketing solutions company, together with its Harland Clarke contact center solutions , has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.

Key Points: 
  • Verint (NASDAQ: VRNT), the Customer Engagement Company, today announced that Vericast , a leading marketing solutions company, together with its Harland Clarke contact center solutions , has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.
  • As part of its move to the cloud, the Harland Clarke contact center solutions team will implement several applications within the Verint Cloud Platform including Speech Analytics, Workforce Management, Gamification and Knowledge Management.
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint April Speakers Spotlight Key Strategies for Driving Successful Customer Engagement

Wednesday, April 7, 2021 - 1:35pm

Verint (NASDAQ: VRNT), the Customer Engagement Company, today announced the April speaker line up that features how to power todays evolving workforce of people and bots.

Key Points: 
  • Verint (NASDAQ: VRNT), the Customer Engagement Company, today announced the April speaker line up that features how to power todays evolving workforce of people and bots.
  • Join Verint and Opus Research, in the second of this three-part series, as they unpack how to unlock the value of customer engagement data, and how a new approach can help succeed where others fail.
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Rebranded loyalty and engagement company, Tenerity, Inc., launches with a focus on driving profitable customer loyalty

Monday, April 5, 2021 - 2:00pm

Tenerity will focus on delivering customer engagement through personal rewards and offers while maximizing clients revenues.

Key Points: 
  • Tenerity will focus on delivering customer engagement through personal rewards and offers while maximizing clients revenues.
  • This model increases the value and ROI for brands, by growing loyalty, increasing retention, and customer lifetime value.
  • Teneritys profitable loyalty approach allows businesses to drive multiple commercial outcomes while balancing program investment with revenue generation, added Mr. Miller.
  • Tenerity is the global leader in driving profitable loyalty through proprietary customer intelligence, content intelligence, and modular technology.

Timing, Channel and Coordination Between Lenders, OEMs and Dealers Key to Retaining Lessees, J.D. Power Finds

Thursday, April 1, 2021 - 1:00pm

Power.

Key Points: 
  • Power.
  • With such a high percentage of returning customers leasing again, the key to retaining those customers along with first-time lease customers is delivering the right proactive messaging at the right time via the right channel.
  • Coordination between these three key players can have a significantly positive effect on customer satisfaction and retention.
  • Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.

Verint Names 2020 Latin American Customer Engagement Partner of the Year Award Winners

Wednesday, March 31, 2021 - 1:32pm

Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has named its Latin American Partner of the Year award winners across several categories, which were presented at the companys Sales Kickoff event.

Key Points: 
  • Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has named its Latin American Partner of the Year award winners across several categories, which were presented at the companys Sales Kickoff event.
  • We are proud to recognize Avaya Latin America, Belltech, ddCom and Wittel as our 2020 award winners, says Verints Diego Gomez, vice president, Latin America and Caribbean.
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close the engagement capacity gap.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.