Customer engagement

Leveraging Artificial Intelligence for Vision Applications and Technologies Market Expected to Reach $45 Billion By 2028

Retrieved on: 
Friday, March 1, 2024

A report from MarketsAndMarkets projected that the global AI in Computer Vision Market Size which was valued at USD 17.2 Billion in 2023 is projected to reach USD 45.7 Billion by 2028; it is expected to grow at a CAGR of 21.5% through 2028.

Key Points: 
  • A report from MarketsAndMarkets projected that the global AI in Computer Vision Market Size which was valued at USD 17.2 Billion in 2023 is projected to reach USD 45.7 Billion by 2028; it is expected to grow at a CAGR of 21.5% through 2028.
  • The report said: “Increasing demand for automation and efficiency is one of the key drivers for the AI in the computer vision market growth.
  • MarketsAndMarkets continued: “AI in computer vision for the software segment is predicted to attain the highest market share during the forecast period.
  • AI in computer vision for the software segment is predicted to attain the highest market share during the forecast period.

 C3 AI Announces Third Quarter Fiscal 2024 Financial Results

Retrieved on: 
Wednesday, February 28, 2024

Following a successful six-month pilot, Holcim entered into a four-year agreement with C3 AI to scale C3 AI Reliability across its 100+ cement plants.

Key Points: 
  • Following a successful six-month pilot, Holcim entered into a four-year agreement with C3 AI to scale C3 AI Reliability across its 100+ cement plants.
  • Further, Holcim is implementing C3 Generative AI to enrich C3 AI Reliability and to assist with complex equipment troubleshooting.
  • In addition to the C3 AI Defense and Intelligence Suite, Paradyme will jointly market C3 Generative AI for Defense and C3 AI Law Enforcement .
  • The following table summarizes C3 AI’s guidance for the fourth quarter of fiscal 2024 and full-year fiscal 2024:

Dialpad Appoints Nick Slater as CRO to Drive Ai Growth

Retrieved on: 
Wednesday, February 21, 2024

Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced the appointment of Nick Slater as its new Chief Revenue Officer (CRO).

Key Points: 
  • Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced the appointment of Nick Slater as its new Chief Revenue Officer (CRO).
  • With 15 years of go-to-market experience, Slater has been serving as interim CRO since August 2023, significantly contributing to the company's Ai-powered revenue growth and customer expansion.
  • During his tenure as interim CRO, Dialpad has enhanced its Ai capabilities and strengthened its global market presence.
  • As Dialpad continues to lead the way in real-time Ai, Slater’s role as CRO is expected to further accelerate the company's growth, innovation, and commitment to providing cutting-edge solutions that enhance customer engagement, sales intelligence, and collaboration.

Mapbox Unveils Digital Twin in Partnership with Snowflake and Maxar to Revolutionize Telecom Visualization

Retrieved on: 
Monday, February 26, 2024

The telecom market is evolving rapidly, and Mapbox's digital twin solution in partnership with Snowflake and Maxar represents a significant leap forward in addressing the challenges faced by telecom companies.

Key Points: 
  • The telecom market is evolving rapidly, and Mapbox's digital twin solution in partnership with Snowflake and Maxar represents a significant leap forward in addressing the challenges faced by telecom companies.
  • The digital twin solution consists of a base layer of ultra-high precision coverage raster datasets used for downstream business intelligence visualization and analysis.
  • Visit the Mapbox site and fill out the form to show interest and receive updates about the digital twin.
  • Learn more about the digital twin solution and how it can revolutionize telecom coverage decision-making.

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

Retrieved on: 
Thursday, February 8, 2024

The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.

Key Points: 
  • The company’s contact center platform achieved the top market share leadership scores from Frost & Sullivan for each of these segments in a report entitled Asia-Pacific Contact Center Applications Tracker, 2023*.
  • Verint's leadership status was further reinforced as it was named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape , solidifying the company’s position as a dominant player in contact center applications and operations.
  • Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader,” said Krishna Baidya, senior director at Frost & Sullivan.
  • Verint’s President Asia Pacific, Ady Meretz is delighted by the company's ongoing success and recognition across the region.

Report Recognizes Verint’s AI-Powered Bots on the Verint Open Platform

Retrieved on: 
Thursday, February 1, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023).

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023).
  • This recognition falls on the heels of Verint being named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).
  • The IDC MarketScape report provides a thorough and detailed evaluation of 16 vendors specializing in conversational artificial intelligence (AI) software.
  • “Recognition like this underscores our dedication to delivering rapid and tangible ROI while creating more meaningful customer engagements through Verint’s open platform and AI-powered specialized bots.”

Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications

Retrieved on: 
Wednesday, January 31, 2024

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.
  • The report provides a thorough evaluation and assessment of 11 voice of the customer (VoC) application platforms including the most important selection criteria for companies looking to invest in such a solution.
  • Verint was named a Leader due to its scalability and open platform and ecosystem.
  • Customer satisfaction is a key business priority today, and VoC platforms like Verint are a key component of successful VOC and CX programs to understand, track, and improve that satisfaction," says Lou Reinemann, Research Director for Voice of the Customer Applications at IDC.

Dealer World and Dealer Funnel Announce Integration that taps Urban Science's Extraordinary Industry Sales Data to Enhance Marketing Decision-Making

Retrieved on: 
Friday, February 2, 2024

LAS VEGAS, Feb. 2, 2024 /PRNewswire/ -- Dealer World and Dealer Funnel are excited to announce an integration with Urban Science, a leading automotive consultancy and technology firm .

Key Points: 
  • LAS VEGAS, Feb. 2, 2024 /PRNewswire/ -- Dealer World and Dealer Funnel are excited to announce an integration with Urban Science, a leading automotive consultancy and technology firm .
  • Dealer World and Dealer Funnel will integrate this valuable data into their platforms, enabling dealerships to make more efficient and precise marketing decisions and achieve superior outcomes.
  • Data-Driven Decision Making: By harnessing Urban Science's data, Dealer World and Dealer Funnel empower dealerships to make data-driven decisions, ensuring targeted and effective marketing campaigns.
  • Rick Jones, Vice President AdTech at Urban Science said, "Our collaboration with Dealer World and Dealer Funnel revolutionizes how dealers access the unrivaled speed, depth and accuracy of our company's industry sales data.

OMNI HOTELS & RESORTS ROLLS OUT REWARDS BEYOND THE ROOM WITH OFFICIAL RELAUNCH OF SELECT GUEST LOYALTY PROGRAM

Retrieved on: 
Friday, February 2, 2024

DALLAS, Feb. 2, 2024 /PRNewswire/ -- Omni Hotels & Resorts' enhanced Select Guest Loyalty Program now recognizes Members for their entire stay and is designed to reward guests for all experiences enjoyed at the property including dining at any on-property restaurant, playing golf or indulging in spa treatments. By recognizing and rewarding guests based on spend, it is more accessible than ever to unlock elevated status for exclusive privileges and earn Free Nights.

Key Points: 
  • "Amidst a landscape where many loyalty programs are reducing benefits, we're genuinely adding value to our Member experience," says Josh Belkin, Vice President of Loyalty & Customer Engagement at Omni Hotels & Resorts.
  • The Select Guest enhancements build upon the existing rewards and benefits of the previous program.
  • For more information on the new Select Guest Loyalty Program, visit omnihotels.com/loyalty .
  • Learn more about Omni Hotels & Resorts at omnihotels.com or connect on Facebook and Instagram.

PourMyBeer Releases 2023 Impact Report Highlighting Self-Pour Market Dominance, With 66.7% Growth Year-Over-Year

Retrieved on: 
Thursday, January 25, 2024

AMBLER, Pa., Jan. 25, 2024 /PRNewswire-PRWeb/ -- PourMyBeer is the only self-pour technology company in the world, with over one hundred and eighty million ounces dispensed in 2023. They've just released their first-ever comprehensive Impact Report. This report goes through data in a way that's never been done before. It illustrates their market expansion, customer engagement, and sustainability, all while boosting profits for businesses adopting the innovative self-pour model.

Key Points: 
  • PourMyBeer's 2023 Impact Report unveils transformative growth in the self-pour technology sector, spotlighting a 66.7% surge in market presence and over $59.7 million in operator revenue.
  • It illustrates their market expansion, customer engagement, and sustainability, all while boosting profits for businesses adopting the innovative self-pour model.
  • Revenue Growth: Operators using PourMyBeer technology generated over $59.7 million in revenue in 2023, demonstrating the profitability of the self-pour model.
  • PourMyBeer's 2023 Impact Report is available for download , providing in-depth insights into self-pour technology's impact on the beverage industry.