AQM

Enterprise Workforce Engagement Management Product Market Report 2023-2024: How AI is Transforming WEM Solutions and Extending their Value and Benefits

Retrieved on: 
Friday, January 5, 2024

DUBLIN, Jan. 4, 2024 /PRNewswire/ -- The "2023-2024 Enterprise Workforce Engagement Management Product and Market Report" has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Jan. 4, 2024 /PRNewswire/ -- The "2023-2024 Enterprise Workforce Engagement Management Product and Market Report" has been added to ResearchAndMarkets.com's offering.
  • Artificial intelligence (AI) is influencing and changing how companies interact with their customers and employees.
  • While we're still in the initial stages of applying AI, it's already demonstrating its contributions to improving the customer and employee experience (CX and EX).
  • The 2023-2024 Enterprise Workforce Engagement Management Product and Market Report analyzes 5 leading and contending vendors who are positioned to deliver the WEM platform of the future: Calabrio, Five9, NICE, OnviSource, and Verint.

Global Real-Time Guidance Products and Market Report 2023-2024: Shifting the Service Paradigm from Reactive to Proactive

Retrieved on: 
Tuesday, November 7, 2023

DUBLIN, Nov. 7, 2023 /PRNewswire/ -- The "2023 - 2024 Real-Time Guidance Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Nov. 7, 2023 /PRNewswire/ -- The "2023 - 2024 Real-Time Guidance Product and Market Report" report has been added to ResearchAndMarkets.com's offering.
  • The report analyzes the emerging RTG market, vendors, and products.
  • This Report provides a comprehensive and insightful analysis of the RTG market, competitive landscape, products, and upcoming innovations, as well as market, business, and technology trends and challenges for this essential application.
  • Real-Time Guidance (RTG) solutions are transforming the customer and employee experience (CX and EX) by empowering employees with in-the-moment guidance.

Comcast to Deliver Multi-Gig Symmetrical Speeds to Customers Over Existing Connections in World-First DOCSIS 4.0 Deployment

Retrieved on: 
Thursday, October 12, 2023

The latest version of DOCSIS technology is a giant leap forward in Internet connectivity that can deliver multi-gigabit symmetrical speeds to customers over the connections that already exist in tens of millions of homes in Comcast markets across the country.

Key Points: 
  • The latest version of DOCSIS technology is a giant leap forward in Internet connectivity that can deliver multi-gigabit symmetrical speeds to customers over the connections that already exist in tens of millions of homes in Comcast markets across the country.
  • (Graphic: Business Wire)
    As a part of the launch, Comcast will introduce a new portfolio of symmetrical products for residential customers.
  • New and existing residential customers connected via DOCSIS 4.0 will have access to Comcast’s newly introduced next-generation X-Class Internet portfolio.
  • Comcast has been a leader in deploying DOCSIS updates to deliver faster speeds to all the homes and businesses in its service areas.

The Rise and Rise of Interaction Analytics: Two Decades and Counting - ResearchAndMarkets.com

Retrieved on: 
Monday, October 2, 2023

Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.

Key Points: 
  • Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.
  • In fact, it is witnessing its most formidable growth phase, driven by an escalating enterprise-wide adoption.
  • The modern IA solutions, capable of deciphering and delivering actionable customer journey insights, are credited for this surge.
  • These sophisticated offerings can pinpoint customer intents, provide real-time agent guidance, predict customer satisfaction trends, evaluate interaction quality automatically, and much more.

Global Interaction Analytics Report 2023: Focus on Key Players Calabrio, CallMiner, NICE, OnviSource, Sestek, Verint and Xdroid

Retrieved on: 
Wednesday, September 20, 2023

DUBLIN, Sept. 20, 2023 /PRNewswire/ -- The "Interaction Analytics for the Enterprise Report 2023-2024" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Sept. 20, 2023 /PRNewswire/ -- The "Interaction Analytics for the Enterprise Report 2023-2024" report has been added to ResearchAndMarkets.com's offering.
  • Despite its two-decade long journey, the Interaction Analytics (IA) market showcases no signs of deceleration.
  • In fact, it is witnessing its most formidable growth phase, driven by an escalating enterprise-wide adoption.
  • The modern IA solutions, capable of deciphering and delivering actionable customer journey insights, are credited for this surge.

For the Fifth Consecutive Year, Verint Interaction Analytics Receives Top Customer Satisfaction Scores for Product Innovation in New Industry Report

Retrieved on: 
Thursday, August 10, 2023

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, received the highest ratings in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Interaction Analytics (IA) for the Enterprise report*, including a perfect product innovation score for the fifth consecutive year.

Key Points: 
  • Verint® (Nasdaq: VRNT), The Customer Engagement Company™, received the highest ratings in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Interaction Analytics (IA) for the Enterprise report*, including a perfect product innovation score for the fifth consecutive year.
  • DMG’s report explores the importance, value, and benefits of IA when it is applied to customer experience (CX) management and AQM.
  • Verint Interaction Analytics is an AI-enabled set of best-of-breed CX automation solutions that are part of Verint's Open CCaaS platform.
  • Verint Interaction Analytics is powered by Verint Da Vinci AI™ with market-leading real-time and near real-time transcription capabilities deployed in more than 80 languages and dialects.

Ubicquia Announces Master Distribution Agreement with UrbanSP

Retrieved on: 
Tuesday, July 25, 2023

FORT LAUDERDALE, Fla., July 25, 2023 /PRNewswire/ -- Ubicquia, Inc., a company dedicated to making intelligent infrastructure simple and cost effective to deploy, today announced a distribution agreement with UrbanSP, an American Smart infrastructure company originating in Miami with offices throughout Latin America and the Caribbean. The partnership gives UrbanSP the rights to distribute Ubicquia's intelligent streetlight platforms in the region.

Key Points: 
  • The partnership gives UrbanSP the rights to distribute Ubicquia's intelligent streetlight platforms in the region.
  • With this partnership agreement and benefitting from UrbanSP's broad reach across various countries, Ubicquia will expand its presence in Latin America and the Caribbean.
  • We are excited to add Ubicquia to our ecosystem and bring additional value to our reseller/VAR partners in the region."
  • We are excited about the opportunities it opens for both of us," said Kyle Brown, Vice President Worldwide Channels, Ubicquia.

Gwangju Institute of Science and Technology Researchers Improve the Solubility of Redox Molecules for Enhanced Energy Storage Systems

Retrieved on: 
Friday, June 2, 2023

This transition can be supported by improving the efficiency of energy storage systems for safer and stable operations, sustainability, high energy/ power density.

Key Points: 
  • This transition can be supported by improving the efficiency of energy storage systems for safer and stable operations, sustainability, high energy/ power density.
  • Research on this front has focused on molecular engineering approaches to the development of aqueous-based redox-enhanced electrochemical capacitors (redox ECs).
  • Redox ECs are a type of advanced hybrid electric double-layer capacitors that use redox-active molecules at the electrode-electrolyte interface to increase the energy density.
  • Now, researchers from Korea have used hydrotropic-supporting electrolyte (HSE) as an approach to enhancing the solubility of the organic redox-active species.

Canadian companies innovating to tackle microplastics from tire wear with Government of Canada support

Retrieved on: 
Wednesday, April 26, 2023

Every year approximately six million tonnes of tire wear particles are released into the global environment.

Key Points: 
  • Every year approximately six million tonnes of tire wear particles are released into the global environment.
  • That is why the Government of Canada is supporting Canadian businesses in developing innovative solutions to plastic pollution.
  • These small- and medium-sized Canadian companies will each receive up to $150,000 toward developing environmentally acceptable and cost-effective solutions that will reduce the release of microplastics from tire wear in Canada.
  • To date, the Government of Canada has committed over $24 million to Canadian small- and medium-sized businesses to innovate and develop solutions to address plastic pollution and waste, through 17 Innovative Solutions Canada challenges.

Global Workforce Optimization/Workforce Engagement Management (WFO/WEM) Products and Market Report 2023 - ResearchAndMarkets.com

Retrieved on: 
Friday, January 20, 2023

The "2022-2023 Workforce Optimization/Workforce Engagement Management Product and Market Report" has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "2022-2023 Workforce Optimization/Workforce Engagement Management Product and Market Report" has been added to ResearchAndMarkets.com's offering.
  • WFO/WEM suites improve the customer experience (CX) and employee experience (EX) while enhancing productivity, critical corporate goals in good and bad economic times.
  • And they need to support their staff with intelligent tools and updated processes that empower them to become customer advocates who provide a frictionless CX, cost-effectively.
  • The 2022 - 2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report explores today's WFO/WEM market, its current trends and challenges, competitive landscape, product suites, increasingly sophisticated technology, and the wave of innovation that is propelling these valuable solutions into the future.