Associated tags: E-commerce, Trust, Automation, Safety, Telus International, Insurance, Travel, Fintech, CX, Health, TELUS, Software, NYSE, Professional Services, TSX, Data Management, Artificial Intelligence, Communications, Consulting, AI, Science and technology in Asia, Internet
Locations: FRANCE, AFRICA, EUROPE, SPAIN, SOUTH AFRICA, MOROCCO, CENTRAL AMERICA, ML, AUSTRALIA/OCEANIA, SINGAPORE, NEW ZEALAND, AUSTRALIA, ASIA PACIFIC, QA, BRITISH COLUMBIA, QUEBEC, NORTH AMERICA, CANADA
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Fuel With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before.
Key Points:
- With Fuel iX, TELUS International helps global clients meet critical CX business needs faster, and more strategically, than ever before.
- View the full release here: https://www.businesswire.com/news/home/20231030026843/en/
TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their Customers (Graphic: Business Wire)
TELUS International’s comprehensive suite of innovative services combine digital consulting, data services and analytics, web and mobile application development, and an AI-fueled platform.
- As the name suggests, Fuel iX brings together the full spectrum of intelligent experiences across customer, digital, voice, user, employee and human experience.
- The company is already working with several clients as part of the Fuel iX offering, including iRobot and TELUS.
Retrieved on:
Thursday, October 19, 2023
Technology,
Fintech,
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Cryptocurrency TELUS International (NYSE and TSX: TIXT) will release its third quarter 2023 results on November 3, 2023, before the North American market open hours, and host a conference call on the same day at 9:30 a.m. (ET) / 6:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
Key Points:
- TELUS International (NYSE and TSX: TIXT) will release its third quarter 2023 results on November 3, 2023, before the North American market open hours, and host a conference call on the same day at 9:30 a.m. (ET) / 6:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
- A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.
Retrieved on:
Thursday, September 28, 2023
Technology,
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International,
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Growth,
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Online shopping Additionally, TELUS International was recognized as a global provider in Everest Group’s inaugural 2023 Global PEAK Matrix® assessment.
Key Points:
- Additionally, TELUS International was recognized as a global provider in Everest Group’s inaugural 2023 Global PEAK Matrix® assessment.
- Everest Group also noted TELUS International’s integrated suite of proprietary solutions such as its intelligent TELUS International Assistant, Intelligent Insights and Visual IVR, which enable the company to offer personalized, AI-driven experiences for customers.
- Everest Group's PEAK Matrix assessments provide comparative evaluations of providers, locations, and products and solutions within various market segments.
- To learn more about TELUS International’s leading digital CX solutions in the Americas and globally, please visit: www.telusinternational.com .
Retrieved on:
Wednesday, September 20, 2023
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Sales “This recognition from NelsonHall is a testament to our team’s ability to design, build and deliver end-to-end content transformation services to address these challenges and that can be scaled, hyper-localized and adapted to meet our clients’ unique needs.”
Key Points:
- “This recognition from NelsonHall is a testament to our team’s ability to design, build and deliver end-to-end content transformation services to address these challenges and that can be scaled, hyper-localized and adapted to meet our clients’ unique needs.”
NelsonHall’s 2023 NEAT Assessment evaluated 12 CX vendors offering content transformation services, which includes trust and safety and community management as well as content creative services such as marketing activities including AI training, localization and labeling.
- “TELUS International is actively building comprehensive content transformation capabilities covering trust and safety and data and content annotation services for AI, and content creative, strategy, and design,” said Ivan Kotzev, Lead CX Analyst, NelsonHall.
- TELUS International also was ranked a Leader in NelsonHall’s 2022 NEAT Assessment for CX Operations Transformation and in NelsonHall’s 2021 NEAT Assessment for Social Media CX Services.
- For more information on TELUS International’s content moderation services and data annotation solutions, visit telusinternational.com/content-moderation .
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Tuesday, September 12, 2023
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Nuclear Deterrence Operations Service Medal,
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Sales TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.
Key Points:
- TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.
- "We are honored to once again be recognized by Constellation Research as a leading global CX provider of innovative and integrated solutions for customer experience excellence,” said Jeff Puritt, President and CEO, TELUS International.
- “In today’s competitive market, strategic technology implementations, digital transformations and differentiated customer experiences have become defining factors for success.
- CXO’s are consolidating capabilities and reducing the number of vendors they work with,” said R “Ray” Wang, chairman and founder at Constellation Research.
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Adjustment All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.
Key Points:
- All figures in this news release, and elsewhere in TELUS International disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS International results and measures.
- It is possible that TELUS International may identify items that require adjustments to the preliminary financial information set forth above and those changes could be material.
- TELUS International intends to provide its full financial results for the second quarter of 2023 on August 4, 2023.
- TELUS Corporation will, for the foreseeable future, control the TELUS International board of directors.
Software,
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NYSE Maria joined the company in February 2021, bringing with her more than 25 years of leadership experience in the technology industry, specializing in enterprise digital transformation and infrastructure managed services deals.
Key Points:
- Maria joined the company in February 2021, bringing with her more than 25 years of leadership experience in the technology industry, specializing in enterprise digital transformation and infrastructure managed services deals.
- “Over the course of her career with TELUS International, Maria has helped our company further develop our robust network of strategic relationships with clients and digital CX industry stakeholders and create a customer focused sales team selling integrated solutions to our clients,” said Jeff Puritt, President and CEO, TELUS International.
- “Throughout her tenure with TELUS International, Maria also demonstrated her passion and commitment to advancing inclusive communities for tech leaders, advocating for and upholding DEI initiatives and lending her time and expertise to mentor women in STEM.
- Ms. Pardee will serve as a strategic advisor to TELUS International through the end of 2024.
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AI TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.
Key Points:
- TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced the appointment of Jose-Luis Garcia as the company’s Chief Operating Officer (COO), effective today.
- View the full release here: https://www.businesswire.com/news/home/20230601005344/en/
TELUS International appoints Jose-Luis Garcia as Chief Operating Officer to Lead Global Service Delivery Operations (Photo: Business Wire)
“On behalf of our more than 75,000 team members around the world, I am very pleased to welcome Jose-Luis to TELUS International at an exciting juncture in our company’s 18-year journey as we further integrate our operations on a global scale in order to best support our clients as they implement digital transformation initiatives, including through the provision of digital CX, generative AI and trust & safety services and solutions,” said Jeff Puritt, President and CEO, TELUS International.
- TELUS International's dedication to making a positive impact in the regions where it operates also reflects the values I hold dear.
- Now based in Madrid, Spain, Jose-Luis will lead TELUS International’s global operations in 32 countries across North America, Central America, Europe, Africa and Asia-Pacific.
Professional Services,
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AI Consumers Want Brands to Use AI -- Only If Brands Are Honest About How They’re Using It
Key Points:
- A recent survey from TELUS International , a leading digital customer experience (CX) innovator with nearly two decades of artificial intelligence (AI) experience, reveals customer concerns regarding bias in AI algorithms and perceived lack of transparency in the utilization of generative AI.
- Unlike traditional AI, generative AI creates new outputs based on the data it has been trained on, magnifying the impact of data quality on its overall performance,” said Siobhan Hanna, managing director, AI Data Solutions, TELUS International.
- To learn more about how TELUS International can help you build inclusive, high-quality datasets for training your generative AI models, visit telusinternational.com/solutions/ai-data-solutions/generative-ai .
- Survey Methodology: The survey findings are based on a Pollfish survey that was conducted on May 1, 2023, and includes responses from 1,000 Americans familiar with generative AI.
