Associated tags: E-commerce, Trust, Automation, Safety, Telus International, Insurance, Travel, Fintech, CX, Health, TELUS, Software, NYSE, Professional Services, TSX, Data Management, Artificial Intelligence, Communications, Consulting, AI, Science and technology in Asia, Internet
Locations: FRANCE, AFRICA, EUROPE, SPAIN, SOUTH AFRICA, MOROCCO, CENTRAL AMERICA, ML, AUSTRALIA/OCEANIA, SINGAPORE, NEW ZEALAND, AUSTRALIA, ASIA PACIFIC, QA, BRITISH COLUMBIA, QUEBEC, NORTH AMERICA, CANADA
Software,
Networks,
Professional Services,
Business,
Apps,
Applications,
Technology,
Artificial Intelligence,
Digital Marketing,
Data Analytics,
Marketing,
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Other Technology,
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Trust (social science),
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Health,
Sales Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.
Key Points:
- Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.
- To help mitigate these issues, a substantial 76% are considering outsourcing their GenAI development to specialist third-party firms.
- “Enterprises are confronting a trust gap around generative AI.
- A premier consumer financial services company in the U.S. recently enlisted the expertise of WillowTree to establish an AI Center of Excellence.
Technology,
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Software,
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SFT,
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Health Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.
Key Points:
- Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.
- View the full release here: https://www.businesswire.com/news/home/20240422616380/en/
Fine-Tune Studio is integrated in TELUS International’s fully-managed AI Data Platform as part of the company’s fully-managed GenAI data services available to LLM builders and adopters.
- In addition to generalists, TELUS International’s AI Community includes linguists, researchers, coders and doctors as well as experts from various specialty domains.
- TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions with its global AI Community of more than one million crowdsourced contributors from 150 countries.
Data Management,
Apps,
Applications,
Technology,
Other Technology,
Mobile,
Wireless,
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Internet,
Telus International,
TSX TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
Key Points:
- TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
- A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.
Apps,
Applications,
Technology,
Consulting,
Marketing,
Communications,
Professional Services,
Software,
Audio,
Video,
Digital Marketing,
Artificial Intelligence,
NLU,
CX,
Internet,
AI,
NLP,
Telus International,
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Natural language processing,
ASR,
Human,
Online shopping Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.
Key Points:
- Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.
- When asked if they would rather have a more personalized customer experience or one that took less time, 62% of survey respondents chose personalization.
- “Advances in conversational AI and voice technology are revolutionizing how consumers are interacting with devices and the world around us.
- WillowTree, a TELUS International Company, takes a multidisciplinary approach to voice technology, combining talent and deep expertise from its award-winning AI, design, strategy, and engineering teams.
Technology,
Finance,
Fintech,
Professional Services,
Software,
Networks,
Electronic Design Automation,
IOT (Internet of Things),
Artificial Intelligence,
Media,
CX,
Automation,
AI,
TELUS,
Machine learning,
Telus International,
TSX,
Partnership,
APPN,
Artificial intelligence,
RPA,
Senior,
Telus,
Telecommunications,
Operate,
Wireless engineering,
Engineering,
Sales Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.
Key Points:
- Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.
- Appian’s low-code process automation platform enables individuals to build applications with a visual interface for faster and democratized application development, helping address skills gaps that many organizations face.
- This has improved business workflow automation in the company’s critical business activities for TELUS networks, resulting in savings of C$5 million in 2023.
- "TELUS began its partnership with TELUS International and Appian five years ago," said Raymond Saoumah, Vice President of Wireless Engineering, Build and Operate at TELUS Communications.
Accounting,
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Privacy,
Ix,
Sales TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.
Key Points:
- TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.
- View the full release here: https://www.businesswire.com/news/home/20240402990218/en/
“Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust.
- “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests.
- To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/ .
Technology,
Artificial Intelligence,
Data Management,
Machine learning,
PEAK,
TELUS,
International,
Telus International,
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AI,
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Medical device Key Points:
- View the full release here: https://www.businesswire.com/news/home/20240315727678/en/
Everest Group Data Annotation and Labeling Solutions for AI / Machine Learning (ML) PEAK Matrix® Assessment 2024.
- TELUS International was one of only five providers recognized as a Leader in Everest Group’s inaugural report assessed during the time period of January 2022-June 2023.
- Through its industry-leading AI Data Platform, TELUS International manages all aspects of its global crowdsourced AI Community of 1.2 million participants.
- To learn more about TELUS International’s leading, end-to-end AI Data Solutions, visit telusinternational.com/ai-data
Apps,
Applications,
Technology,
Security,
Communications,
Software,
Digital Marketing,
Social Media,
Data Management,
Artificial Intelligence,
Senior,
Amazon Web Services,
Multimedia,
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AWS The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.
Key Points:
- The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.
- We’ve been impressed by the capabilities at TELUS International to deliver powerful CX outcomes.
- Its suite of services and capabilities include digital consulting, data analytics, self-service applications, and AI-enabled platform integration.
- With Fuel iX, TELUS International is helping its global clients meet their critical CX business needs faster and more strategically than ever before.
Apps,
Applications,
Technology,
Consulting,
Marketing,
Communications,
Professional Services,
Software,
Digital Marketing,
Data Analytics,
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Apps,
Applications,
Technology,
Insurance,
Finance,
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Banking,
Professional Services,
Software,
Artificial Intelligence,
RAG,
CX,
Travel,
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Telus International,
Research,
AI,
TELUS,
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TSX,
Hacking,
LLM,
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CXM,
Hallucination,
UX,
Organization,
Medical device This result was 4% higher than the survey average for this question, which included CXM leaders from across the technology, travel & hospitality, telecom & media, retail and healthcare industries.
Key Points:
- This result was 4% higher than the survey average for this question, which included CXM leaders from across the technology, travel & hospitality, telecom & media, retail and healthcare industries.
- The company’s unique Dual-LLM Safety System, a key feature of its GenAI Jumpstart accelerator, uses a large language model (LLM) to supervise the results of a retrieval augmented generation (RAG) system.
- Following its successful delivery, the GenAI Jumpstart offering was codified to create a safe, secure, modular architecture that can be adapted to address use cases spanning all industries.
- For more information about GenAI Jumpstart, click here .
