TELUS INTERNATIONAL


Associated tags: E-commerce, Trust, Automation, Safety, Telus International, Insurance, Travel, Fintech, CX, Health, TELUS, Software, NYSE, Professional Services, TSX, Data Management, Artificial Intelligence, Communications, Consulting, AI, Science and technology in Asia, Internet

Locations: FRANCE, AFRICA, EUROPE, SPAIN, SOUTH AFRICA, MOROCCO, CENTRAL AMERICA, ML, AUSTRALIA/OCEANIA, SINGAPORE, NEW ZEALAND, AUSTRALIA, ASIA PACIFIC, QA, BRITISH COLUMBIA, QUEBEC, NORTH AMERICA, CANADA

TELUS International Will Release Fourth Quarter 2022 Results and Host an Investor Call on February 9

Retrieved on: 
Wednesday, January 18, 2023

TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2022 results on February 9, 2023, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2022 results on February 9, 2023, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
  • A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.

TELUS International completes acquisition of WillowTree, a full-service digital product provider

Retrieved on: 
Wednesday, January 4, 2023

VANCOUVER, British Columbia, Jan. 04, 2023 (GLOBE NEWSWIRE) -- Today, TELUS Corporation (T-TSX; NYSE-TU) and TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, announced the completion of the previously announced acquisition of WillowTree, having met all closing conditions and regulatory approvals. Now rebranded as WillowTree, a TELUS International Company, the premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.

Key Points: 
  • Now rebranded as WillowTree, a TELUS International Company, the premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.
  • “Today marks another exciting step in TELUS International’s journey, as we welcome the skilled and talented WillowTree team into our TELUS family,” said Darren Entwistle, Chair of the Board of TELUS International and President and CEO of TELUS.
  • “Indeed, in joining our team, WillowTree has further diversified TELUS International’s expansive client base, adding new marquee customers and amplifying cross-selling competencies, globally.
  • Furthermore, our combined teams have a tremendous opportunity to accelerate TELUS’ digital transformation and support key product development across our business, most notably, within health and agriculture and consumer goods.

TELUS International completes acquisition of WillowTree, a full-service digital product provider

Retrieved on: 
Wednesday, January 4, 2023

Now rebranded as WillowTree, a TELUS International Company, the premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.

Key Points: 
  • Now rebranded as WillowTree, a TELUS International Company, the premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.
  • “Today marks another exciting step in TELUS International’s journey, as we welcome the skilled and talented WillowTree team into our TELUS family,” said Darren Entwistle, Chair of the Board of TELUS International and President and CEO of TELUS.
  • “Indeed, in joining our team, WillowTree has further diversified TELUS International’s expansive client base, adding new marquee customers and amplifying cross-selling competencies, globally.
  • Furthermore, our combined teams have a tremendous opportunity to accelerate TELUS’ digital transformation and support key product development across our business, most notably, within health and agriculture and consumer goods.

TELUS Acquires Additional Shares of TELUS International

Retrieved on: 
Friday, December 16, 2022

“Our purchase of additional shares of TELUS International reflects its importance to TELUS, and our strong belief that this represents an attractive investment opportunity, particularly at current share price levels,” commented Darren Entwistle, President and CEO of TELUS.

Key Points: 
  • “Our purchase of additional shares of TELUS International reflects its importance to TELUS, and our strong belief that this represents an attractive investment opportunity, particularly at current share price levels,” commented Darren Entwistle, President and CEO of TELUS.
  • Furthermore, these investments represent our high level of confidence in the TELUS International team and their ongoing execution excellence on their strategic growth objectives.”
    The Purchased Shares represent approximately 2.12% of the outstanding subordinate voting shares of TELUS International and approximately 0.53% of all outstanding shares.
  • The shares held by TELUS now represent approximately 74.78% of the outstanding multiple voting shares, 2.12% of the outstanding subordinate voting shares, 56.63% of the outstanding shares of TELUS International and 72.44% of the outstanding voting rights of TELUS International.
  • The multiple voting shares of TELUS International may be converted into subordinate voting shares on a one-for-one basis at any time.

Introducing SPACE by TELUS International

Retrieved on: 
Wednesday, December 14, 2022

TELUS International , a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the launch of SPACE by TELUS International (SPACE) a new virtual recruitment platform that provides job seekers with a fully immersive experience in a fun and interactive digital environment.

Key Points: 
  • TELUS International , a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today announced the launch of SPACE by TELUS International (SPACE) a new virtual recruitment platform that provides job seekers with a fully immersive experience in a fun and interactive digital environment.
  • Starting from the virtual recruitment interviews to the e-signing of their employment contract, TELUS Internationals entire hiring process can be completed in SPACE.
  • In the SPACE lobby, candidates are free to explore various themed spaces and watch videos to learn about the TELUS International culture and team member experience, including benefits, learning and development opportunities and volunteer initiatives.
  • Five TELUS International Community Boards have provided $4.9 million in funding to grassroots charitable organizations since 2011.

Survey: Consumers Ready to Meet Brands in Metaverse

Retrieved on: 
Wednesday, November 16, 2022

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20221116005244/en/
    Discussions about the metaverse have gained traction over the past few years and consumers appear to be ready to explore the metaverses virtual worlds.
  • Respondents indicated they expect interactions with brands in the metaverse to be more engaging (53%) and better customized to their interests (49%).
  • Consumers also said they expect to be able to discover new products/services (47%) in the metaverse and that brands will resolve their issues more efficiently in these virtual worlds (29%).
  • There is, however, a limit to what surveyed consumers feel comfortable doing and purchasing in the metaverse even with these enhanced experiences.

Survey: Consumers Want Humans Moderating Content Online, Not Just AI

Retrieved on: 
Tuesday, November 1, 2022

Of those respondents, nearly three-quarters (73%) felt that AI doesnt understand or cant distinguish context and tone as well as a human.

Key Points: 
  • Of those respondents, nearly three-quarters (73%) felt that AI doesnt understand or cant distinguish context and tone as well as a human.
  • There continues to be a need for humans to handle more contextual decisions, as AI can only go so far in accurately making the sometimes difficult decisions about the intent behind a particular phrase or image.
  • By employing a human-in-the-loop approach, brands can benefit from the speed and efficiencies of AI, while at the same time, ensuring nuanced content is accurately reviewed.
  • AI content moderation tools will only continue to improve, but human moderators will always be a necessary and valuable resource in ensuring safe online spaces for all.

TELUS International announces agreement to acquire WillowTree, a full-service digital product provider

Retrieved on: 
Thursday, October 27, 2022

Furthermore, WillowTree will enhance TELUS Internationals ability to accelerate TELUS own ongoing digital transformation and support key product development across our business, particularly within health and agriculture and consumer goods.

Key Points: 
  • Furthermore, WillowTree will enhance TELUS Internationals ability to accelerate TELUS own ongoing digital transformation and support key product development across our business, particularly within health and agriculture and consumer goods.
  • By their nature, forward-looking statements require TELUS Corporation and TELUS International to make assumptions and predictions and are subject to inherent risks and uncertainties.
  • Except as required by law, TELUS Corporation and TELUS International disclaim any intention or obligation to update or revise forward-looking statements.
  • TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.

TELUS International announces agreement to acquire WillowTree, a full-service digital product provider

Retrieved on: 
Thursday, October 27, 2022

Furthermore, WillowTree will enhance TELUS Internationals ability to accelerate TELUS own ongoing digital transformation and support key product development across our business, particularly within health and agriculture and consumer goods.

Key Points: 
  • Furthermore, WillowTree will enhance TELUS Internationals ability to accelerate TELUS own ongoing digital transformation and support key product development across our business, particularly within health and agriculture and consumer goods.
  • By their nature, forward-looking statements require TELUS Corporation and TELUS International to make assumptions and predictions and are subject to inherent risks and uncertainties.
  • Except as required by law, TELUS Corporation and TELUS International disclaim any intention or obligation to update or revise forward-looking statements.
  • TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.