Telus International

TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production

Retrieved on: 
Tuesday, April 2, 2024
Accounting, Professional Services, Fintech, IOT (Internet of Things), Electronic Commerce, Apps, Applications, Technology, Artificial Intelligence, Data Analytics, Audio, Video, Finance, Consulting, Aircraft, Organization, Growth, TELUS, Trust, Telus International, Observation, AI, TSX, Multimedia, Privacy, Ix, Sales

TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.
  • View the full release here: https://www.businesswire.com/news/home/20240402990218/en/
    “Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust.
  • “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests.
  • To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/ .

TELUS International Named a Leader in Everest Group’s Inaugural PEAK Matrix® Assessment for Data Annotation and Labeling Services for AI / ML

Retrieved on: 
Friday, March 15, 2024
Technology, Artificial Intelligence, Data Management, Machine learning, PEAK, TELUS, International, Telus International, Artificial intelligence, AI, CX, TSX, Investment, Lidar, Multimedia, Collection, DAL, Medical device

View the full release here: https://www.businesswire.com/news/home/20240315727678/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20240315727678/en/
    Everest Group Data Annotation and Labeling Solutions for AI / Machine Learning (ML) PEAK Matrix® Assessment 2024.
  • TELUS International was one of only five providers recognized as a Leader in Everest Group’s inaugural report assessed during the time period of January 2022-June 2023.
  • Through its industry-leading AI Data Platform, TELUS International manages all aspects of its global crowdsourced AI Community of 1.2 million participants.
  • To learn more about TELUS International’s leading, end-to-end AI Data Solutions, visit telusinternational.com/ai-data

Call for Entries Issued for the 2024 Stevie® Awards for Great Employers

Retrieved on: 
Monday, March 25, 2024
Support, Acqui-hiring, HR, AllSaints, Cathay United Bank, Stevie Awards, Tech Mahindra, Tata Consultancy Services, GoHealth, Telus International, COVID-19, Bank, Organizational culture, IBM, Workforce, Akbank, FedEx, Onboarding, DHL Global Forwarding, Generative

FAIRFAX, Va., March 25, 2024 /PRNewswire-PRWeb/ -- The Stevie® Awards has issued the call for entries for the ninth annual Stevie® Awards for Great Employers, which honor the world's best companies to work for and the human resources teams, professionals, suppliers, and new products and services that help to create and drive great places to work.

Key Points: 
  • A multi-year sponsor of the Stevie Awards for Great Employers, HiBob is a modern HR Platform designed for modern business.
  • Winners in the 31 industry-specific Employer of the Year categories will be determined by a unique blend of public votes and professional ratings.
  • Categories have been added to and removed from the 2024 competition.
  • Five new HR Achievement Awards categories have been added; Achievement in Career Mobility, Achievement in Flexible and Hybrid Work Models, Achievement in Employer Branding, Achievement in Generative AI, and Achievement in Organizational Culture.

TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration

Retrieved on: 
Monday, March 4, 2024
Apps, Applications, Technology, Security, Communications, Software, Digital Marketing, Social Media, Data Management, Artificial Intelligence, Senior, Amazon Web Services, Multimedia, Artificial intelligence, Messenger (software), AI, Intelligence, Investment, Telus International, Partnership, TSX, Growth, LINE, Human, WhatsApp, TELUS, CX, AWS

The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.

Key Points: 
  • The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.
  • We’ve been impressed by the capabilities at TELUS International to deliver powerful CX outcomes.
  • Its suite of services and capabilities include digital consulting, data analytics, self-service applications, and AI-enabled platform integration.
  • With Fuel iX, TELUS International is helping its global clients meet their critical CX business needs faster and more strategically than ever before.

TELUS reports operational and financial results for fourth quarter 2023; announces 2024 financial targets

Retrieved on: 
Friday, February 9, 2024
Internet, Agriculture, Health, Final good, Workforce, EPS, Fastest, Tax, Connected Devices, CFO, News, PCMag, Acquisition, Culture, TSX, Telus International, Today, AI, Growth, Investment, Common, LifeWorks, Mobility, Consolidated, Telus Corporation, Reader, TELUS, Public expenditure, Depreciation, Digital, Face, Rationalization, Marketing, Environment, Telus Health, Connected, ISP, Opensignal, Video game

See Fourth Quarter 2023 Operating Highlights within this news release for a discussion on TTech and DLCX results.

Key Points: 
  • See Fourth Quarter 2023 Operating Highlights within this news release for a discussion on TTech and DLCX results.
  • "Today, TI reported its fourth quarter and full-year 2023 results that featured solid revenue growth, notwithstanding a continued challenging operating environment.
  • Furthermore, in 2024, we anticipate improving financial contributions from TELUS International, as well as from TELUS Health and TELUS Agriculture & Consumer Goods," Doug concluded.
  • Digital health transactions in the fourth quarter of 2023 were 157.9 million, up 3.7 per cent over the fourth quarter of 2022.

GenAI Jumpstart Accelerator Offers Significant Benefits for Businesses in Highly-Regulated Industries

Retrieved on: 
Monday, February 5, 2024
Apps, Applications, Technology, Insurance, Finance, Consulting, Banking, Professional Services, Software, Artificial Intelligence, RAG, CX, Travel, BFSI, Telus International, Research, AI, TELUS, Artificial intelligence, TSX, Hacking, LLM, Privacy, CXM, Hallucination, UX, Organization, Medical device

This result was 4% higher than the survey average for this question, which included CXM leaders from across the technology, travel & hospitality, telecom & media, retail and healthcare industries.

Key Points: 
  • This result was 4% higher than the survey average for this question, which included CXM leaders from across the technology, travel & hospitality, telecom & media, retail and healthcare industries.
  • The company’s unique Dual-LLM Safety System, a key feature of its GenAI Jumpstart accelerator, uses a large language model (LLM) to supervise the results of a retrieval augmented generation (RAG) system.
  • Following its successful delivery, the GenAI Jumpstart offering was codified to create a safe, secure, modular architecture that can be adapted to address use cases spanning all industries.
  • For more information about GenAI Jumpstart, click here .

TELUS International and Morpheus Data Announce Partnership to Deliver Simplified and Agile Hybrid Cloud Platform Operations

Retrieved on: 
Wednesday, January 31, 2024
Software, Data Analytics, Marketing, Artificial Intelligence, Communications, Professional Services, Technology, IOT (Internet of Things), Cloud, Partnership, CX, Telus International, TELUS, Government, Friction, Cloud management, Artificial intelligence, TSX, St. Andrew's-Sewanee School, Digital Solutions, Morpheus, Health, Video game

The collaboration further strengthens TELUS International’s robust suite of Cloud Management solutions to further elevate end-to-end digital transformations for its clients.

Key Points: 
  • The collaboration further strengthens TELUS International’s robust suite of Cloud Management solutions to further elevate end-to-end digital transformations for its clients.
  • Today, we are thrilled to announce the launch of TELUS International’s Hybrid Cloud Management capabilities, powered by Morpheus Data, to help our clients streamline and operationalize their internal development platform projects more quickly,” said Paul Egger, Vice President, TELUS International Digital Solutions.
  • “Embedded in all of our public and private cloud solutions to enable true hybrid cloud management, this evolved iteration of our cloud orchestration platform represents a significant leap forward in our commitment to deliver agile, cutting-edge digital services for our clients.
  • To further enhance customer support for its global enterprise clients, Morpheus Data will be integrating an AI-powered chatbot based on the intelligent TELUS International Assistant (iTIA) framework within its hybrid cloud management platform.

Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months

Retrieved on: 
Tuesday, January 23, 2024
Professional Services, Digital Marketing, Communications, Data Analytics, Technology, Software, Artificial Intelligence, Privacy, Growth, Partnership, Intelligence, Telus International, Innovation, AI, CX, Customer experience, TSX, Organization, Linguistics, CXM, Automation

More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million.

Key Points: 
  • More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million.
  • Everest Group, supported by TELUS International (NYSE and TSX: TIXT), surveyed 200 CXM leaders from around the world to determine their enterprise readiness for GenAI adoption.
  • “As leaders progress their GenAI journey in this new year, it is imperative they are detailed and thoughtful about how they inform and incorporate these tools within their organizations.
  • Nearly half (47%) indicated they plan to pilot/deploy GenAI solutions within their customer support operations for non-voice channels in the next 6-12 months.

TELUS International will release fourth quarter 2023 results and host an investor call on February 9

Retrieved on: 
Thursday, January 18, 2024
Software, Networks, Internet, Data Management, Technology, Apps, Applications, Mobile, Wireless, Other Technology, TSX, Telus International

TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2023 results on February 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT) will release its fourth quarter 2023 results on February 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
  • A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.

Barclays appoints Ryan Voegeli as Head of Investment Banking for Canada

Retrieved on: 
Thursday, January 4, 2024
Banking, Professional Services, Finance, George Weston Limited, Investment banking, TELUS, OTPP, Bank, Shaw Communications, CIBC, Sale, Global Research, Country, Acquisition, Committee, Rogers Communications, BofA Securities, International finance, BC Partners, Telus International, IPO, Freedom Mobile, Head, GFL, Initial public offering

Barclays today announces the appointment of Ryan Voegeli as Head of Investment Banking for Canada.

Key Points: 
  • Barclays today announces the appointment of Ryan Voegeli as Head of Investment Banking for Canada.
  • Mr. Voegeli has twenty years of investment banking experience, and joins Barclays from CIBC Capital Markets where he was Head of Global Diversified Industries Investment Banking.
  • Prior to joining CIBC in 2011, Mr. Voegeli was Head of Canadian Telecom, Media & Technology Investment Banking at Bank of America Merrill Lynch.
  • The Barclays Canada team delivers Investment Banking, Global Markets, and Global Research coverage, providing clients in Canada with seamless access to Barclays’ global network, and extensive in-country opportunities for international clients.