AHT

Operata Has Been Awarded Selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience With CX Observability

Retrieved on: 
Tuesday, March 26, 2024
Software, Data Analytics, Marketing, Artificial Intelligence, Communications, Professional Services, Technology, Electronic Commerce, Cloud, Organization, Communication, Health, TTR, CX, Enterprise, Insurance, AHT, FCR, Multimedia, CPU, Sales

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24), marking a significant achievement in its commitment to enhancing the efficiency and functionality of contact centers through CX Observability.

Key Points: 
  • Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24), marking a significant achievement in its commitment to enhancing the efficiency and functionality of contact centers through CX Observability.
  • The selection of Operata for the Innovation Showcase at Enterprise Connect 2024 (EC24) recognizes it among cutting-edge technologies enhancing customer experiences.
  • The recognition of Operata at EC24 for its innovation in CX Observability underscores the company's unique approach.
  • In light of its selection for the Innovation Showcase, Operata is offering EC attendees a chance to experience the advantages of CX Observability with a free trial.

ASHFORD TRUST SETS FIRST QUARTER EARNINGS RELEASE AND CONFERENCE CALL DATES

Retrieved on: 
Tuesday, March 26, 2024
AHT, Trust, REIT

DALLAS, March 26, 2024 /PRNewswire/ -- Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust" or the "Company") today announced details for the release of its results for the first quarter ended March 31, 2024.

Key Points: 
  • DALLAS, March 26, 2024 /PRNewswire/ -- Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust" or the "Company") today announced details for the release of its results for the first quarter ended March 31, 2024.
  • Ashford Trust plans to issue its earnings release for the first quarter after the market closes on Tuesday, May 7, 2024, and will host a conference call on Wednesday, May 8, 2024, at 11:00 a.m.
  • The live broadcast of Ashford Trust's quarterly conference call will be available online at the Company's website, www.ahtreit.com , on Wednesday, May 8, 2024, beginning at 11:00 a.m.
  • Ashford Hospitality Trust is a real estate investment trust (REIT) focused on investing predominantly in upper upscale, full-service hotels.

Cyber Acoustics Announces New Headset that Completely Eliminates Background Noise in Call Centers, Offices, Homes, and Hybrid Work Environments

Retrieved on: 
Tuesday, March 5, 2024
Avaya, Google Meet, Microsoft Windows, Outsourcing, RingCentral, Friends, BPO, Dog, Noise, Airport, Peripheral, GoTo Meeting, AHT, Human, Acoustics, Skype, School, City centre, Coffee, Family, Cisco Webex, Chromebook, Genesys, Zoom, Face, Software, Microsoft Teams, ENC, Electric motor

Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.

Key Points: 
  • Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.
  • The superior AI Noise Reduction in the AC-304 headset eliminates all background noise from an agent’s environment, and can lead to shorter call times and an improved AHT metric.
  • The noise-cancelation in the AC-304 is so effective, it eliminates background noise in even the loudest call center or office, no additional software required.
  • “Cyber Acoustics really aims to serve as a technology partner to our customers, not just a vendor,” said Steve Erickson, COO at Cyber Acoustics.

Altera Infrastructure announces strategic divestment of ALP Maritime Services

Retrieved on: 
Friday, March 1, 2024
Investment, Sale, ALP, AHT, Carbon, CCS, FPSO

WESTHILL, United Kingdom, March 01, 2024 (GLOBE NEWSWIRE) -- Altera Infrastructure L.P. (Altera), one of the world’s leading suppliers of infrastructure assets to the offshore energy industry, today announced that they have divested ALP Maritime Group B.V., together with all its subsidiaries (ALP).

Key Points: 
  • WESTHILL, United Kingdom, March 01, 2024 (GLOBE NEWSWIRE) -- Altera Infrastructure L.P. (Altera), one of the world’s leading suppliers of infrastructure assets to the offshore energy industry, today announced that they have divested ALP Maritime Group B.V., together with all its subsidiaries (ALP).
  • The sale of this world class fleet of anchor handling tug (AHT) vessels also offers ALP further development opportunities under new and experienced ownership.
  • Together we have grown ALP to become the market leader in its field, performing over 350 projects while being under the umbrella of Altera.
  • We are sure that these vessels and the crew sailing them will make next owners as proud as they have made us,” said Paul Mulder, CEO of ALP.

CPSI and PointClickCare Announce Exclusive Referral Partnership for TruBridge RCM Services to Skilled Nursing Facilities

Retrieved on: 
Wednesday, January 17, 2024
Data Management, Technology, Human Resources, Finance, Practice Management, Fintech, Consulting, Physical Therapy, Banking, Managed Care, Professional Services, Hospitals, Software, Nursing, Data Analytics, Health, RCM, Multimedia, Partnership, Pressure, News, AHT, Growth

Skilled nursing facilities are not immune to staffing challenges and the pressure that comes with managing resources and the financial health of their facilities.

Key Points: 
  • Skilled nursing facilities are not immune to staffing challenges and the pressure that comes with managing resources and the financial health of their facilities.
  • This market remains largely underpenetrated, however, skilled nursing facilities will ultimately benefit by outsourcing part or all of the RCM process.
  • This partnership will provide the skilled nursing facilities and care teams that leverage PointClickCare, a clear choice for a trusted RCM partner in TruBridge,” added Fowler.
  • This partnership aligns well to address an increasing demand from skilled nursing facilities to get paid quickly and accurately for their services.

CPSI Announces Divestment of American HealthTech to PointClickCare

Retrieved on: 
Wednesday, January 17, 2024
Technology, Hospitals, Software, Practice Management, Other Health, Physical Therapy, Managed Care, Health, Data Management, Patient, AHT, EHR, RCM, Nursing

CPSI (NASDAQ: CPSI), a healthcare solutions company, today announced that the Company has divested its subsidiary, American HealthTech, Inc. (AHT), a leading provider of electronic health record (EHR) solutions to the post-acute care market, to PointClickCare.

Key Points: 
  • CPSI (NASDAQ: CPSI), a healthcare solutions company, today announced that the Company has divested its subsidiary, American HealthTech, Inc. (AHT), a leading provider of electronic health record (EHR) solutions to the post-acute care market, to PointClickCare.
  • Based in Toronto, Canada, PointClickCare is a leading healthcare technology platform serving long-term and post-acute care providers across North America.
  • We believe PointClickCare is an ideal partner for existing AHT customers due to PointClickCare’s high level of service and exclusive focus on delivering EHR solutions for the post-acute care markets.
  • PointClickCare and AHT share similar cultures and values, making this an ideal fit for AHT, its clients and employees.

PointClickCare Acquires CPSI Subsidiary, American HealthTech

Retrieved on: 
Wednesday, January 17, 2024
Finance, Hospitals, Health, Professional Services, Health Technology, Patient, Acquisition, AHT, Computer program, EHR, Nursing

CPSI, a community healthcare solutions company, announced the divestment of AHT and selected PointClickCare to continue supporting AHT customers into the future.

Key Points: 
  • CPSI, a community healthcare solutions company, announced the divestment of AHT and selected PointClickCare to continue supporting AHT customers into the future.
  • “As part of our ongoing business transformation, we have decided to divest AHT and therefore discontinue development of the AHT product,” said Chris Fowler , president and CEO, CPSI.
  • “We selected PointClickCare as the technology partner of choice to take care of AHT’s customers and ensure they are set up for success now and into the future.
  • “Our transition to PointClickCare was a successful one and a very positive experience for our team,” said John Pulliam, executive director, Fountainview Center for Alzheimer’s Disease .

ASHFORD TRUST SETS FOURTH QUARTER EARNINGS RELEASE AND CONFERENCE CALL DATES

Retrieved on: 
Wednesday, December 27, 2023
AHT, Trust, REIT

DALLAS, Dec. 27, 2023 /PRNewswire/ -- Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust" or the "Company") today announced details for the release of its results for the fourth quarter ended December 31, 2023.

Key Points: 
  • DALLAS, Dec. 27, 2023 /PRNewswire/ -- Ashford Hospitality Trust, Inc. (NYSE: AHT) ("Ashford Trust" or the "Company") today announced details for the release of its results for the fourth quarter ended December 31, 2023.
  • Ashford Trust plans to issue its earnings release for the fourth quarter after the market closes on Wednesday, February 28, 2024, and will host a conference call on Thursday, February 29, 2024, at 11:00 a.m.
  • The live broadcast of Ashford Trust's quarterly conference call will be available online at the Company's website, www.ahtreit.com , on Thursday, February 29, 2024, beginning at 11:00 a.m.
  • Ashford Hospitality Trust is a real estate investment trust (REIT) focused on investing predominantly in upper upscale, full-service hotels.

PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences

Retrieved on: 
Monday, November 13, 2023
Payments, Online Retail, Retail, Security, Technology, Software, Electronic Commerce, PCI, LON, DTMF, EX, Zoom, CX, PCIP, AHT, Partnership, Software as a service, Communication, Online shopping, Payment card

PCI Pal (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, today announced it has joined forces with Zoom Video Communications, Inc. to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.

Key Points: 
  • PCI Pal (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, today announced it has joined forces with Zoom Video Communications, Inc. to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.
  • PCI Pal’s award-winning PCI Compliance solutions will soon be available to businesses utilizing Zoom and can be purchased on a Zoom agreement.
  • "We are delighted to partner with PCI Pal to elevate our payment and compliance proposition for our customers,” said Vi Chau, Head of Product – Zoom Phone and Zoom Contact Center.
  • Benefits of the Zoom and PCI Pal collaboration include:
    Improved metrics such as first contact resolution, payment completion rates, and reduction in Average Handle Time (AHT)

Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience

Retrieved on: 
Tuesday, December 12, 2023
CX, IVR, NYSE, AHT, Partnership, Retail, Jemena

DENVER, Dec. 12, 2023 /PRNewswire/ -- Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, and Jemena, a leading Australian energy distributor, today announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers. This strategic collaboration reflects the Startek commitment to effectively combine people, technology and data to deliver customer experience excellence for leading brands.

Key Points: 
  • DENVER, Dec. 12, 2023 /PRNewswire/ -- Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, and Jemena, a leading Australian energy distributor, today announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers.
  • This strategic collaboration reflects the Startek commitment to effectively combine people, technology and data to deliver customer experience excellence for leading brands.
  • The digital transformation of the Jemena customer experience combined with the transition of customer support to cloud-based technology has delivered a better, faster service for Jemena customers.
  • Download the case study to learn more about how Startek partnered with Jemena to deliver this digital transformation.