Customer insight

Total Expert Launches Industry’s First Sales and Marketing Platform for Direct-to-Consumer Mortgage Market

Retrieved on: 
Thursday, June 24, 2021
Marketing, Customer experience, Business process, Customer insight, Business, eCRM, Customer relationship management

MINNEAPOLIS, June 24, 2021 (GLOBE NEWSWIRE) -- Total Expert , the CRM and customer engagement platform purpose-built for modern financial institutions, today launched Total Expert for Consumer Directthe first all-in-one sales and marketing platform built on a single data model for direct lending.

Key Points: 
  • MINNEAPOLIS, June 24, 2021 (GLOBE NEWSWIRE) -- Total Expert , the CRM and customer engagement platform purpose-built for modern financial institutions, today launched Total Expert for Consumer Directthe first all-in-one sales and marketing platform built on a single data model for direct lending.
  • Total Expert for Consumer Direct is now available from Total Expert.
  • The Total Experience Platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle.
  • Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.

American Pacific Mortgage Eliminates Gaps in Customer Journey to Achieve 50% Increase in Borrower Retention Rate

Retrieved on: 
Thursday, June 3, 2021
Loans, Economy, Mortgage loan, Customer insight

Empowered by instant insight from a single solution managing all sales and marketing activities, APM loan officers could deliver a tech-enabled, humanized experience and help ensure customer retention .

Key Points: 
  • Empowered by instant insight from a single solution managing all sales and marketing activities, APM loan officers could deliver a tech-enabled, humanized experience and help ensure customer retention .
  • Given the rapid influx of applications, there was no way our team could have handled it without automation, said Michael Guidotti, vice president of integration and branch technology at American Pacific Mortgage.
  • By simplifying the way loan officers communicated with their customers, APM leveraged intelligent automation to achieve a 50% increase in borrower retention rate from 2019 to 2020.
  • Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.

Contentsquare Partners with Accor On Customer Experience

Retrieved on: 
Thursday, June 3, 2021
Technology, Mobile, Wireless, Construction & Property, Other Technology, Software, Lodging, Other Construction & Property, Data management, Travel, Marketing, Business, Customer experience, Brand management, Services marketing, Customer insight, Accor, CX

Contentsquare has been providing the digital team at Accor with the customer insights they need to ensure a seamless experience across its digital properties, and to enable meaningful personalization based on customer goals.

Key Points: 
  • Contentsquare has been providing the digital team at Accor with the customer insights they need to ensure a seamless experience across its digital properties, and to enable meaningful personalization based on customer goals.
  • Customer insight permeates every aspect of our digital strategy at Accor, and Contentsquare helps provide us with that crucial layer of customer understanding that makes all that CX innovation possible in the first place.
  • The complete view of customer behaviors enabled by Contentsquare allows the team to accurately understand usage and pinpoint which elements of the experience need optimizing.
  • Were thrilled to be working with a disruptor like Accor, who is not only raising the bar on digital customer experience but is using this transformation to revolutionize an entire industry, said Jonathan Cherki, CEO and Founder of Contentsquare.

QDOBA Launches Customer Experience Management Program with SMG

Retrieved on: 
Tuesday, April 13, 2021
Software, Restaurant, Bar, Marketing, Data management, Communications, Technology, Food, Beverage, Retail, Customer experience, Restaurants, Fast-food restaurants, Services marketing, Cuisine of the Western United States, Jack in the Box, Qdoba, Restaurant chains, Customer service, Customer insight, Employee experience management, QDOBA Mexican Eats, Service Management Group

b'Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with QDOBA Mexican Eats .

Key Points: 
  • b'Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with QDOBA Mexican Eats .
  • The Mexican fast casual chain is working with SMG to drive program adoption, increase guest satisfaction and advance its customer experience strategy.\nQDOBA has launched the SMG customer experience management program to capture guest feedback and uncover customer insights across its nearly 750 locations.
  • With features like sentiment analysis and topic trends, text analytics will help QDOBA add context to customer feedback and streamline the feedback-to-insight process.
  • To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com .\nView source version on businesswire.com: https://www.businesswire.com/news/home/20210413005745/en/\n'

Avant Acquires Zero Financial, Inc. and its Neobank, Level

Retrieved on: 
Wednesday, April 7, 2021
Customer experience, Marketing, Customer insight, Digital banking, Economy, Microeconomics, Draft:Aion Digital

After passing the 1.5 million customer milestone in 2020, the acquisition of Level will allow Avant to expand its reach by offering best-in-class digital banking experiences to American consumers.

Key Points: 
  • After passing the 1.5 million customer milestone in 2020, the acquisition of Level will allow Avant to expand its reach by offering best-in-class digital banking experiences to American consumers.
  • We're looking forward to building on this acquisition and continuing to bring new products to our growing customer base."
  • Avant is powered by a robust data infrastructure, AI-driven ecosystem and customer insights needed to deliver personalized experiences and the right offer, at the right time.
  • Avant is dedicated to delivering best-in-class digital banking services to all through a combination of technology, analytics and superior customer service.

ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

Retrieved on: 
Tuesday, April 6, 2021
Cloud applications, Computing, Computer companies, Information technology management, Information technology, Market research, Qualtrics, ServiceNow, Customer insight

With the new solutions, companies will be able to bring sentiment data from Qualtrics into ServiceNow Customer and IT Workflows to quickly act on customer insights with digital workflows, increasing employee productivity, and enhancing customer loyalty.

Key Points: 
  • With the new solutions, companies will be able to bring sentiment data from Qualtrics into ServiceNow Customer and IT Workflows to quickly act on customer insights with digital workflows, increasing employee productivity, and enhancing customer loyalty.
  • Our partnership with Qualtrics will help customers turn insights into action and redefine the experience economy."
  • "Businesses succeed or fail based on the experiences they deliver and experience data has become the most valuable data in every organization," said Zig Serafin, CEO of Qualtrics.
  • ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

ServiceNow and Qualtrics Combine Powerful Workflows and Experience Data to Help Companies Deliver Next-Generation Experiences

Retrieved on: 
Tuesday, April 6, 2021
Cloud applications, Computing, Computer companies, Information technology management, Information technology, Market research, Qualtrics, ServiceNow, Customer insight

With the new solutions, companies will be able to bring sentiment data from Qualtrics into ServiceNow Customer and IT Workflows to quickly act on customer insights with digital workflows, increasing employee productivity, and enhancing customer loyalty.

Key Points: 
  • With the new solutions, companies will be able to bring sentiment data from Qualtrics into ServiceNow Customer and IT Workflows to quickly act on customer insights with digital workflows, increasing employee productivity, and enhancing customer loyalty.
  • Our partnership with Qualtrics will help customers turn insights into action and redefine the experience economy."
  • "Businesses succeed or fail based on the experiences they deliver and experience data has become the most valuable data in every organization," said Zig Serafin, CEO of Qualtrics.
  • ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Hotel Chocolat Uses Contentsquare Insights To Fuel Customer-Driven Digital Innovation

Retrieved on: 
Tuesday, March 30, 2021
Data management, Retail, Luxury, Technology, Software, Internet, Food, Beverage, Marketing, Product management, Business, Customer experience, Brand management, Hotel Chocolat, Chocolat, Brand, Customer insight

Contentsquare, the only complete experience analytics platform, is partnering with luxury British chocolate retailer Hotel Chocolat to support the brands distinctive innovation and growth online.

Key Points: 
  • Contentsquare, the only complete experience analytics platform, is partnering with luxury British chocolate retailer Hotel Chocolat to support the brands distinctive innovation and growth online.
  • Martin Bell, eCommerce Director at Hotel Chocolat comments,
    We want our customers to enjoy a rich, seamless experience, whatever the channel.
  • Contentsquare gives us critical insight into the digital customer experience, and drives our web optimization strategy.
  • Innovation at Hotel Chocolat is relentless and is always powered by customer insight, so this extra layer of understanding is vital to us.

Global Automotive Leader Servco Increases Customer-Centricity with Amperity's CDP Integrating Data Across Their Enterprise To Power Marketing Solutions and Customer Insights

Retrieved on: 
Wednesday, March 3, 2021
Marketing, Business, Articles, Customer relationship management, Services marketing, Customer experience, Brand management, Business intelligence, Customer data, Customer insight, Analytics

With Amperity, Servco now brings teams together across its entire global portfolio leading to more personalized and effective business analytics and coordinated marketing campaigns.

Key Points: 
  • With Amperity, Servco now brings teams together across its entire global portfolio leading to more personalized and effective business analytics and coordinated marketing campaigns.
  • "Enabling brands to deliver on exceedingly high customer expectations has become even more important during the pandemic," said Brian Goldfarb, chief marketing officer at Amperity.
  • Amperity's leading customer data and identity platform has provided the customer data foundation that helps Servco centralize its customer in the center of all it does, enhancing the customer experience and driving incremental revenue.
  • This unified view improves marketing performance, fuels accurate customer insights, and enables world-class customer experiences.

Flipp Retains Alida to Help Drive Continued Growth Through Customer Experience

Retrieved on: 
Wednesday, February 24, 2021
Consulting, Online Retail, Other Retail, Retail, Professional services, Marketing, Business, Customer experience, Services marketing, Economy, Brand management, Alida, Customer insight, Customer satisfaction, Consumer behaviour, Customer success, Flipp, Alida

Over the past three years, Alida has been a critical partner in helping elevate Flipps customer experience practice.

Key Points: 
  • Over the past three years, Alida has been a critical partner in helping elevate Flipps customer experience practice.
  • Alidas cutting edge platform and world-class customer success team have enabled my team to drive tremendous impact for Flipp, said Dave Chen, Director of Consumer Insights at Flipp.
  • The Alida platform will continue to support the fast-growth of Flipp by allowing them to proactively understand the deeper how and why of its continuously evolving customer behaviours.
  • Alida helps customer-centric brands create a consistent flow of deep customer insights through its digital insight community product, Alida Sparq.