Employee experience management

The Bliss Group Names First-Ever Head of Employee Experience to Enhance Client Service and Professional Development

Retrieved on: 
Monday, June 5, 2023
Other Communications, Public Relations, Investor Relations, Marketing, Advertising, Communications, Social Media, Search Engine Optimization, Search Engine Marketing, Blogging, Human, Growth, Professional services, University, Senior, Employee experience management, Culture, Management, Bliss

The Bliss Group is reinforcing its commitment to developing best-in-class professionals and delivering award-winning marketing communications for its clients by naming Senior Vice President and Professional Services Practice Co-Lead Keri Toomey as the first Head of Employee Experience.

Key Points: 
  • The Bliss Group is reinforcing its commitment to developing best-in-class professionals and delivering award-winning marketing communications for its clients by naming Senior Vice President and Professional Services Practice Co-Lead Keri Toomey as the first Head of Employee Experience.
  • “For nearly 50 years, our success has been defined by training smart and kind professionals that deliver best-in-class client service.
  • We are dedicated to supporting the growth of our employees and unlocking their potential through personalized career pathing and performance enablement,” said Bliss CEO Cortney Stapleton.
  • As Head of Employee Experience, Keri will work with a team to implement an employee development and engagement strategy that enhances and accelerates professional growth to ensure excellent client outcomes.

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Retrieved on: 
Tuesday, April 25, 2023
Professional Services, Technology, Human Resources, Software, Artificial Intelligence, Training, Burnout, Conversation, CX, Affective computing, Friction, EX, Artificial intelligence, Entrepreneurship, Morale, Employee experience management, Sales, Online shopping, Cogito

Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.

Key Points: 
  • Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.
  • The EX Score leverages human-centered signals to accurately assess how a contact center agent will feel following each of their daily customer interactions.
  • There is a strong link between positive employee experience (EX) and customer experience (CX), as positive customer interactions are often attributed to engaged and motivated employees.
  • The EX Score is leveraged by supervisors and team leads through Cogito Teams and by analytics teams through Cogito Intelligence .

AmerisourceBergen Releases 2022 ESG Summary Report to Share Progress and Impact on Environmental, Social and Governance Priorities

Retrieved on: 
Wednesday, February 8, 2023
Medical Supplies, Health, Hospitals, Health Technology, Pharmaceutical, Biotechnology, Employee experience management, GRI, EVP, Corporation, U.S. Department of Defense Strategy for Operating in Cyberspace, Language, ESG, AB, Identity verification service, EX, Social Security Government Pension Offset, Organization, Alliance Healthcare, Administration, United Nations Sustainable Development Group, Patient, Task Force on Climate Related Financial Disclosures, Workforce, Leadership for Healthy Communities, Culture, WEF, Team, Sustainability accounting, Certification, Fertility, Sustainability, Marketplace, Senior, World Economic Forum, Health equity, DEI, Social, TCFD, Sustainability Accounting Standards Board, Audit, Management, Risk management, Nursing, Online shopping, Pharmaceutical industry, AmerisourceBergen, AmeriCares

AmerisourceBergen (AB), a global healthcare company, released its 2022 Environmental, Social and Governance (ESG) Summary Report.

Key Points: 
  • AmerisourceBergen (AB), a global healthcare company, released its 2022 Environmental, Social and Governance (ESG) Summary Report.
  • The report and ESG Reporting Index, which are both available through a microsite , contain detailed information on AB’s ESG performance and its commitment to fostering a positive impact on the planet and all people.
  • I’m proud of all that we have achieved as we continue to advance our ESG journey.
  • For more information on the 2022 ESG Summary Report, please visit: https://esg.amerisourcebergen.com/ .

QuestionPro positioned as the Leader in the SPARK Matrix for Employee Experience Management Platform Q4, 2022 by Quadrant Knowledge Solutions

Retrieved on: 
Tuesday, January 31, 2023
Knowledge, Employee experience management, Feedback, Empathy, Culture, KPI-driven code analysis, Confidentiality, Benchmarking, Matrix, Workforce, Quadrant, Organization, Doctor of Philosophy, Retail, Management, Sales

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Employee Experience Management Platform vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Employee Experience Management Platform vendors.
  • MIDDLETON, Mass., Jan. 31, 2023 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named QuestionPro as a Q4, 2022 technology leader in the SPARK Matrix analysis of the global Employee Experience Management Platform market.
  • The study provides competitive analysis and ranking of the leading Employee Experience Management Platform vendors in the form of its SPARK Matrix.
  • Employee Experience Management Platform offers functionalities that gather feedback, analyze it, and provide insights to help organizations act on their employee experience.

QuestionPro positioned as the Leader in the SPARK Matrix for Employee Experience Management Platform Q4, 2022 by Quadrant Knowledge Solutions

Retrieved on: 
Tuesday, January 31, 2023
Knowledge, Employee experience management, Feedback, Empathy, Culture, KPI-driven code analysis, Confidentiality, Benchmarking, Matrix, Workforce, Quadrant, Organization, Doctor of Philosophy, Retail, Management, Sales

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Employee Experience Management Platform vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Employee Experience Management Platform vendors.
  • MIDDLETON, Mass., Jan. 31, 2023 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named QuestionPro as a Q4, 2022 technology leader in the SPARK Matrix analysis of the global Employee Experience Management Platform market.
  • The study provides competitive analysis and ranking of the leading Employee Experience Management Platform vendors in the form of its SPARK Matrix.
  • Employee Experience Management Platform offers functionalities that gather feedback, analyze it, and provide insights to help organizations act on their employee experience.

Workday Global Survey: Employee Experience Takes Center Stage for Frontline Workers

Retrieved on: 
Monday, January 16, 2023
Transport, Element, Mental health, Workplace, Health, Human, Artificial intelligence, Workforce, WDAY, Perception, Role, Employee experience management, Risk management, Management, Organization

NEW YORK, Jan. 16, 2023 /PRNewswire/ -- NRF 2023 (Booth #5957) -- Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today published the results of its latest survey, which defines the critical areas and elements of the employee experience through the eyes of frontline workers.

Key Points: 
  • Workday surveyed 3,000 global workers in frontline positions – across industries including construction, energy, healthcare, hospitality, manufacturing, retail, and transportation – to understand the sentiment, needs, and priorities of today's frontline workforce and to uncover how employers can support, empower, and retain these workers.
  • The findings revealed that employee experience plays a critical role in frontline worker retention – across all industries surveyed.
  • Today's frontline workers want access to the right tools and technology, to feel a sense of belonging, and to be supported by their managers.
  • Having the right tools and technology play a critical part in how frontline workers experience and perceive work overall.

Workday Global Survey: Employee Experience Takes Center Stage for Frontline Workers

Retrieved on: 
Monday, January 16, 2023
Transport, Element, Mental health, Workplace, Health, Human, Artificial intelligence, Workforce, WDAY, Perception, Role, Employee experience management, Risk management, Management, Organization

NEW YORK, Jan. 16, 2023 /PRNewswire/ -- NRF 2023 (Booth #5957) -- Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today published the results of its latest survey, which defines the critical areas and elements of the employee experience through the eyes of frontline workers.

Key Points: 
  • Workday surveyed 3,000 global workers in frontline positions – across industries including construction, energy, healthcare, hospitality, manufacturing, retail, and transportation – to understand the sentiment, needs, and priorities of today's frontline workforce and to uncover how employers can support, empower, and retain these workers.
  • The findings revealed that employee experience plays a critical role in frontline worker retention – across all industries surveyed.
  • Today's frontline workers want access to the right tools and technology, to feel a sense of belonging, and to be supported by their managers.
  • Having the right tools and technology play a critical part in how frontline workers experience and perceive work overall.

ibex Named One of America's Greatest Workplaces for Diversity 2023

Retrieved on: 
Wednesday, January 11, 2023
Attention, HR, Employee experience management, Culture, Workplace, BPO, Creativity, Workforce, Ibex, Management, Creative industries, Newsweek

WASHINGTON, Jan. 11, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that the company was named to Newsweek’s inaugural list of America’s Greatest Workplaces for Diversity 2023.

Key Points: 
  • WASHINGTON, Jan. 11, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that the company was named to Newsweek’s inaugural list of America’s Greatest Workplaces for Diversity 2023.
  • “It is a great source of pride and distinction for us to be named one of America’s Greatest Workplaces for Diversity by Newsweek,” said Bridgett Hart, Vice President of Employee Experience at ibex.
  • At ibex, we are dedicated to fostering an inclusive work environment that promotes career advancement and celebrates the accomplishments of our team.
  • ibex believes that the diverse backgrounds, identities, and abilities of its employees foster creativity and collaboration, which contribute to high performance as a company.

Compucom Named Disruptor in Avasant’s Digital Workplace Services 2022 RadarView

Retrieved on: 
Monday, November 28, 2022
Software, Technology, Networks, Data Management, Automation, Time-invariant system, Employee experience management, Workplace harassment, Management, Risk management

Compucom , a leading IT managed services provider, was recognized as a Disruptor in Avasants Digital Workplace Services 2022 RadarView for the second consecutive year.

Key Points: 
  • Compucom , a leading IT managed services provider, was recognized as a Disruptor in Avasants Digital Workplace Services 2022 RadarView for the second consecutive year.
  • The Avasant Digital Workplace Services 2022 RadarView report noted that as hybrid work is becoming the new normal, businesses are investing in revamping their workplaces to incorporate multiple devices and employee expectations, to eradicate the device compatibility concerns and transform employee experience.
  • With a strong foothold in North America and comprehensive workplace services spanning across verticals, Compucom is poised to disrupt the current digital workplace marketplace, said Swapnil Bhatnagar, research director, Avasant.
  • Compucom provides end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise, midsize and small businesses.

Enterprises Adoption of Employee Experience Management (EXM) Platforms Will Surge 35-40% Through 2025--Everest Group

Retrieved on: 
Friday, November 18, 2022
Human resources, Employee experience management, Safety, Workforce, Mental health, EXM, Research, Feedback, Culture, Market, Trial balance, Overalls, Qualtrics, Risk management, Marketing, Customer service, Management, DALLAS

DALLAS, Nov. 18, 2022 /PRNewswire-PRWeb/ -- Even with global economic headwinds, enterprises remain desperate to retain employees and recruit new talent. It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. EXM buyers of all sizes cite the rise of new and alternative working models, keeping attrition rates under control, and understanding real-time employee sentiments as major triggers for adopting EXM platforms.

Key Points: 
  • It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group.
  • For enterprises facing this challenge, the ability to monitor and improve employee experience along each step of the employee lifecycle has become more crucial than ever before.
  • The adoption of Employee Experience Management (EXM) platforms can make this task easier.
  • These findings and more are detailed in Everest Group's "Employee Experience Management (EXM) Platforms State of the Market Report 2023."