Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
FOSTER CITY, Calif., Aug. 16, 2022 /PRNewswire/ -- Today, Conversica, Inc., the leading provider of Conversational AI solutions for enterprise revenue teams, announced a new integration with leading customer success platform Gainsight. With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight. The integration will empower Customer Success Managers (CSMs) to offload the necessary but time-consuming conversations to a digital assistant, including driving product adoption, initiating early renewals, and ultimately creating customer advocacy, giving CSMs more freedom to focus on more strategic, revenue-generating activities.
- With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight.
- Modern Customer Success teams recognize the importance of keeping customers engaged with high-touch, personalized attention to boost customer outcomes and improve retention and growth.
- "This strategic integration with Conversica is a game-changer for Gainsight users," said Karl Rumelhart, Chief Product Officer and Executive Vice President at Gainsight.
- "Conversica and Gainsight together empower the customer success industry to do more with less," said Jim Kaskade, CEO of Conversica.