Unified communications as a service

Broadvoice Named Finalist in North American Customer Centricity Awards

Retrieved on: 
Wednesday, December 7, 2022
Customer satisfaction, UC, Commerce, CCAA, Human, PBX, Super Mario, NPS, Microsoft Teams, Unified communications as a service, NACC, Unified communications, CSAT, Microsoft, SIP, Organization, Video game console, Online shopping, BroadVoice

LOS ANGELES, Dec. 7, 2022 /PRNewswire/ -- Broadvoice®, a provider of hosted voice, unified communications (UCaaS), call center (CCaaS) and SIP trunking services for businesses, was named a finalist in the 2022 North American Customer Centricity (NACC) Awards, presented by ARCET Global. Broadvoice is among the top three nominees for Best Customer Experience Strategy for companies under 1,000 employees.

Key Points: 
  • LOS ANGELES, Dec. 7, 2022 /PRNewswire/ -- Broadvoice , a provider of hosted voice, unified communications (UCaaS), call center (CCaaS) and SIP trunking services for businesses, was named a finalist in the 2022 North American Customer Centricity (NACC) Awards, presented by ARCET Global .
  • Broadvoice was honored for its 90-Day Customer Success Program for businesses using its proprietary Broadvoice b-hive UCaaS platform.
  • "We're honored to be named North American Customer Centricity award finalist based on the strength of our 90-Day Customer Success Program," said Herb Pyles, Chief Operating Officer of Broadvoice.
  • We are motivated by transformational knowledge sharing and celebrating best practices; we're the only organization to manage an international business community fueled by recognition programs, including the North American Customer Centricity Awards, which promote global best practice.

Vyopta Supports Microsoft Teams Voice Solutions

Retrieved on: 
Tuesday, December 6, 2022
Element, CVI, UC, Microsoft Teams, CPM, Environment, SBCS, Unified communications as a service, Human, Microsoft, Video game console, Online shopping

AUSTIN, Texas, Dec. 6, 2022 /PRNewswire/ -- Vyopta, a leader in digital collaboration and experience optimization, today announced it fully supports Microsoft Teams' voice services including Phone Plans, Direct Routing, and Operator Connect. With a unified view across the entire UC technology stack, Vyopta helps to manage performance not only for Microsoft Teams, but also across compatible endpoints, on-premises and cloud video interop (CVI) platforms, session border controllers (SBCs), and other UCaaS and UC technologies in the environment.

Key Points: 
  • Vyopta's Microsoft Teams voice support includes Microsoft Teams Phone, Direct Routing and Operator Connect
    AUSTIN, Texas, Dec. 6, 2022 /PRNewswire/ -- Vyopta, a leader in digital collaboration and experience optimization, today announced it fully supports Microsoft Teams' voice services including Phone Plans, Direct Routing, and Operator Connect.
  • With a unified view across the entire UC technology stack, Vyopta helps to manage performance not only for Microsoft Teams, but also across compatible endpoints, on-premises and cloud video interop (CVI) platforms, session border controllers (SBCs), and other UCaaS and UC technologies in the environment.
  • "For Microsoft Teams rollouts, Vyopta's multi-vendor and multi-technology approach helps maintain visibility into usage, adoption, performance, and quality throughout a migration, helping transition users faster and more effectively," said Alfredo Ramirez, CEO of Vyopta.
  • Vyopta's voice monitoring and analytics include:
    Full understanding of phone availability by site, geographic location, and departments
    Vyopta ensures the best experience for Microsoft Teams by providing single-pane-of-glass and multi-vendor UC environments that are purpose-built for collaboration.

8x8 Named a Leader in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide

Retrieved on: 
Thursday, December 1, 2022
Apps, Applications, Mobile, Wireless, Technology, Security, Other Technology, Telecommunications, Software, Networks, Internet, Data Management, Human voice, Organization, SMS, Human, SLA, Public switched telephone network, Unified communications as a service, City centre, Magic Quadrant, CCAA Men's Basketball Tournament, Microsoft Teams, EGHT, Unified communications, PSTN, Research, Publication, ROI, Microsoft, Worldwide, Online shopping, Software, Nightclub, Gartner

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide 1.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced it has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide 1.
  • In addition to being named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide , 8x8 has been recognized for eight consecutive years in the Gartner Magic Quadrant for Contact Center as a Service 2.
  • [1] Gartner Magic Quadrant for Unified Communications as a Service, Worldwide , Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2022.
  • This Magic Quadrant report name has changed from 2015 onwards- 2015-2021: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.

Windstream Named in the Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide

Retrieved on: 
Thursday, December 1, 2022
Security, Technology, Telecommunications, Mobile, Wireless, Software, Networks, Internet, Growth, SD-WAN, Unified communications as a service, Magic Quadrant, Organization, Connect, SD, Secure Access Service Edge, OfficeSuite, Unified communications, Annual report, SASE, Professional services, Research, Magic, Publication, UC, MAGIC, Software, Risk management, Online shopping, Gartner, Windstream Holdings, Worldwide

Windstream , a privately held communications and software company, today announced it has been named by Gartner to the 2022 Magic Quadrant for Unified Communications as a Service, Worldwide report for its flagship UCaaS product, OfficeSuite UC.

Key Points: 
  • Windstream , a privately held communications and software company, today announced it has been named by Gartner to the 2022 Magic Quadrant for Unified Communications as a Service, Worldwide report for its flagship UCaaS product, OfficeSuite UC.
  • Windstream is one of just 12 providers to be named in the 2022 Magic Quadrant for Unified Communications as a Service, Worldwide, an annual report that evaluates offerings and providers based on rigorous criteria.
  • To view the 2022 Magic Quadrant for Unified Communications as a Service, Worldwide report, click here .
  • Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2022.

Fusion Connect Named Preferred Supplier for Jiffy Lube Association of Franchisees Purchasing Co-op

Retrieved on: 
Thursday, December 1, 2022
Jiffy, Unified communications as a service, Internet, Communication, Customer service, Jiffy Lube, Partnership, ADSL, HD, Wi-Fi, Marketing, Fiber, MCSP, SVP, Asymmetric digital subscriber line, Airline, Internet service provider, Human voice

ATLANTA, Dec. 1, 2022 /PRNewswire/ -- Fusion Connect, a global Managed Communications Service Provider (MCSP), today announced that The Jiffy Lube Association of Franchisees Purchasing Co-op will rely on Fusion Connect to deliver a reliable and secure technology stack to all their store locations.

Key Points: 
  • ATLANTA, Dec. 1, 2022 /PRNewswire/ -- Fusion Connect, a global Managed Communications Service Provider (MCSP), today announced that The Jiffy Lube Association of Franchisees Purchasing Co-op will rely on Fusion Connect to deliver a reliable and secure technology stack to all their store locations.
  • The partnership with Fusion Connect started with successful service delivery to a few locations and has quickly grown into a partnership for Jiffy Lube's franchisees.
  • "We are thrilled to partner with the Jiffy Lube Association of Franchisees Purchasing Co-op, and to be named as a preferred technology supplier for their franchisees," said George Schoenstein, SVP of Marketing at Fusion Connect.
  • Fusion Connect is a next-generation managed communications service provider (MCSP) enabling mid-market and enterprise businesses to connect people and applications globally.

RingCentral Introduces Device as a Service to Simplify Hardware Procurement for Rooms, Video, Phone, and Contact Center

Retrieved on: 
Thursday, December 1, 2022
Technology, VoIP, Telecommunications, Software, Networks, Internet, Hardware, Software, Environment, MVP, Unified communications as a service, Poly, City centre, Jabra, Organization, Data as a service, Support, Partnership, PBX, Street Smart (video game), RingCentral, Unified communications, Maintenance, Mixed Messages (video game), RNG, Logitech, NYSE, Contact, Super Mario, Collaboration, Ecosystem, Research, Failure, Deployment, Investment, Video game console, Mobile phone, Room

These include headsets (used often with RingCentral Contact Center) and video conferencing hardware (used often with RingCentral Rooms.)

Key Points: 
  • These include headsets (used often with RingCentral Contact Center) and video conferencing hardware (used often with RingCentral Rooms.)
  • With Device as a Service, RingCentral customersfrom SMBs to midmarket to enterprisecan now easily deploy hardware at a lower upfront cost.
  • By procuring hardware with RingCentral, customers will no longer need to worry about dealing with multiple vendors for their hardware needs.
  • RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, RingCentral Device as a Service, RingCentral DaaS, RingCentral Rooms, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.
    View source version on businesswire.com: https://www.businesswire.com/news/home/20221201005038/en/

RingCentral Named a Leader in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report for Eighth Year in a Row

Retrieved on: 
Wednesday, November 30, 2022
Apps, Applications, Technology, Mobile, Wireless, Telecommunications, Audio, Video, Software, Internet, Data Management, VoIP, MVP, Unified communications as a service, Communication, Magic Quadrant, Organization, Meeting, PBX, Street Smart (video game), RingCentral, Unified communications, Mixed Messages (video game), RNG, NYSE, Whiteboard, Research, Publication, Software, Mobile phone, Service, Gartner, Worldwide

The publication of the Gartner Magic Quadrant report comes at a critical time for organizations still developing and fine tuning their future of work vision.

Key Points: 
  • The publication of the Gartner Magic Quadrant report comes at a critical time for organizations still developing and fine tuning their future of work vision.
  • As an innovator in this space, we are proud to be recognized once again by Gartner as a Leader in this years Magic Quadrant for UCaaS, Worldwide.
  • To download a complimentary copy of the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report, go here .
  • RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Webinar, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.
    View source version on businesswire.com: https://www.businesswire.com/news/home/20221129006003/en/

Zoom named a Leader in the 2022 Gartner® Magic Quadrant™ for UCaaS, Worldwide

Retrieved on: 
Wednesday, November 30, 2022
SAN, Unified communications as a service, Magic Quadrant, Imagination, Unified communications, Research, 2011 New Year Honours (New Zealand), Magic, Publication, ZM, Zoom Video Communications, Worldwide, Software, Gartner, Zoom

SAN JOSE, Calif., Nov. 30, 2022 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM), today announced that analyst firm Gartner has named Zoom a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide for the third time in a row.

Key Points: 
  • SAN JOSE, Calif., Nov. 30, 2022 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM), today announced that analyst firm Gartner has named Zoom a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide for the third time in a row.
  • We are proud to be included in the Gartner Magic Quadrant for UCaaS and believe it solidifies our influence in this space, said Greg Tomb, President of Zoom.
  • To read a complimentary copy of the 2022 Gartner Magic Quadrant for UCaas report, please click here .
  • GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission.

Dialpad Named a Visionary in the 2022 Gartner® Magic Quadrant™ Unified Communications as a Service, Worldwide

Retrieved on: 
Wednesday, November 30, 2022
Apps, Applications, Technology, VoIP, Audio, Video, Telecommunications, Software, Artificial Intelligence, Growth, Human, Unified communications as a service, City centre, Magic Quadrant, Customer intelligence, Unified communications, Contact, Research, Publication, Natural language processing, Mobile phone, Medical device, Software, Gartner, Dialling (telephony)

Dialpad , the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

Key Points: 
  • Dialpad , the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.
  • Were excited to be recognized as a Visionary in the Gartner Magic Quadrant for UCaaS, said Craig Walker, CEO of Dialpad.
  • We believe our position in this years Magic Quadrant validates the growing market need for Ai-powered, integrated unified communications and we look forward to continuing our leadership in the industry.
  • Download a complimentary copy of Gartner 2022 Magic Quadrant for Unified Communications as a Service, Worldwide here .

Sangoma Named in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Eighth Year

Retrieved on: 
Wednesday, November 30, 2022
CAAS, Communication, Unified communications as a service, Sangoma Technologies Corporation, Magic Quadrant, CCAA, Access control, Function as a service, TSX, Data as a service, STC, Multimedia, Mobility as a service, ACAA, PBX, Unified communications, FreePBX, IVR, Research, Publication, UC, Software, Online shopping, Service, Traditional healers of Southern Africa, Gartner, Collaboration, Worldwide

MARKHAM, ON, Nov. 30, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced that, for the eighth straight year, the company was named to the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

Key Points: 
  • MARKHAM, ON, Nov. 30, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced that, for the eighth straight year, the company was named to the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.
  • The Gartner Magic Quadrant assesses Unified Communications as a Service (UCaaS) providers worldwide.
  • "We are thrilled to be recognized again in this year's Gartner UCaaS Magic Quadrant," said Sangoma Chief Marketing and Product Officer Jim Machi.
  • Sangoma Gartner Magic Quadrant UCaaS Recognitions by Year:
    Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.