Unified communications as a service

High Wire Networks Appoints Stephen LaMarche as Chief Operating Officer

Retrieved on:

Monday, February 6, 2023

BATAVIA, Ill., Feb. 06, 2023 (GLOBE NEWSWIRE) -- High Wire Networks, Inc. (OTCQB: HWNI), a leading global provider of managed cybersecurity and IT enablement services, has appointed company director, Stephen LaMarche , to the position of chief operating officer.

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BATAVIA, Ill., Feb. 06, 2023 (GLOBE NEWSWIRE) -- High Wire Networks, Inc. (OTCQB: HWNI), a leading global provider of managed cybersecurity and IT enablement services, has appointed company director, Stephen LaMarche , to the position of chief operating officer.
LaMarche will oversee the operations of High Wire’s managed IT service offerings, including Overwatch by High Wire Networks™, the company’s managed cybersecurity business that has expanded by more than 400% to nearly 1,000 business customers over the past year.
The company’s managed IT services are trusted by major high-profile channel partners and corporations operating worldwide, including multiple Fortune 100 companies.
The comprehensive solution enables users to eliminate the noise and provide only high fidelity, high value alerts and incidents for review.

AVANT Amplifies Focus on Vendor Engagement in 2023 to Drive Greater Success for Trusted Advisors

Retrieved on:

Tuesday, January 31, 2023

Cloud, Unified communications as a service, CCAA, Ecosystem, AVANT, MacNamara, Business development, Pathfinder, Trust (social science), Channel, Investment, Growth, Knowledge, Connectivity, Culture, Sales, Online shopping, Engineering

Their responsibilities will include developing and executing vendor strategy, driving vendor engagement with AVANT’s Sales Engineering and Channel Manager teams, improving vendor alignment with the AVANT Trusted Advisor community, and managing a new vendor selection and onboarding process.

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Their responsibilities will include developing and executing vendor strategy, driving vendor engagement with AVANT’s Sales Engineering and Channel Manager teams, improving vendor alignment with the AVANT Trusted Advisor community, and managing a new vendor selection and onboarding process.
“Samantha and Jaime both play a critical role in the future growth of AVANT, the success of our Trusted Advisors and our vendor partners,” added McNamara.
In addition to the expansion of its vendor engagement team, AVANT is offering several resources to drive success for its vendor partners and Trusted Advisors.
"Our Trusted Advisors have told us that AVANT's ecosystem is one of the best in the business.

Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS

Retrieved on:

Thursday, January 19, 2023

AI, POS, Organization, Love, SMS, Partnership, Attention, Unified communications as a service, Acquisition, CCAA, Automation, Mobile phone, Capacity

ST. LOUIS, Jan. 19, 2023 /PRNewswire/ -- Capacity, the AI-powered support automation platform, today announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features.

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With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features.
Yet, many SMS solutions offer only basic two-way SMS functionality, which doesn't eliminate the need for manual customer service interactions.
Together, Capacity and Textel will optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base and introducing AI and automation into Textel offerings.
Textel will operate as a subsidiary of Capacity and will remain headquartered in St. Louis, working with over 1,700 customers.

Eight Years at the Top: NEC Continues to be the Global Leader in SMB Phone Systems

Retrieved on:

Thursday, January 19, 2023

This achievement highlights the strength of NEC's portfolio, the company's commitment to expanding its global enterprise presence, and its ability to fully satisfy customers.

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This achievement highlights the strength of NEC's portfolio, the company's commitment to expanding its global enterprise presence, and its ability to fully satisfy customers.
NEC has a rich history in communications and remains committed to providing cloud, hybrid or on-premise unified communications solutions for small and medium-sized businesses and enterprises.
MZA’s ( www.mzaconsultants.com ) reporting on the global Call Control market (excluding Multi-Tenant UCaaS voice solutions) shows that NEC has led all vendors in global shipments in the SMB segment (less than 100 licenses) for the last eight years*.
"MZA’s recent report once again highlights our success as a leader in business communications," said Al Kelley, Vice President, Channel Sales, Americas at NEC.

Global Software-defined Wide Area Network (SD-WAN) Market to Grow by $11.2 Billion During 2023-2027 - ResearchAndMarkets.com

Retrieved on:

Monday, January 16, 2023

Software, Technology, Networks, Juniper Networks, Riverbed Technology, Cisco Systems, Forcepoint, AI, Citrix Systems, Unified communications as a service, Cato Networks, Oracle Corporation, Research, Huawei, Fortinet, Lumen Technologies, VMware, Retail

This study identifies the optimization of network using advanced technologies such as AI as one of the prime reasons driving the software-defined wide area network (SD-WAN) market growth during the next few years.

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This study identifies the optimization of network using advanced technologies such as AI as one of the prime reasons driving the software-defined wide area network (SD-WAN) market growth during the next few years.
Also, demand for unified communications-as-a-service (UCaaS) platform together with sd-wan and extended partnerships, mergers, and acquisitions will lead to sizable demand in the market.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.
The publisher's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

AVANT Outlines Key Growth Strategies for Trusted Advisors in 2023

Retrieved on:

Wednesday, January 11, 2023

“Businesses that aren’t already migrating to the As-a-Service model are running to catch up and savvy Trusted Advisors know this.

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“Businesses that aren’t already migrating to the As-a-Service model are running to catch up and savvy Trusted Advisors know this.
“It’s important for Trusted Advisors to remember that security problems do not exist because of threats, the threats exist because of security problems,” said Semmelroth.
“This is why Trusted Advisors can add such tremendous value for their customers with the training, education and resources we provide them here at AVANT.”
For AVANT and its Trusted Advisors, 2023 will be about making the right investments and embracing the “As a Service” model, including omni-channel communications strategies and security offerings, to unlock more revenue and drive business growth.
To enable and guide Trusted Advisors on this journey, AVANT offers a number of resources including AVANT Analytics , training and educational events , AVANT Technology Insights , and Pathfinder .

Broadvoice Launches GoContact Cloud Contact Center Solution in North America

Retrieved on:

Wednesday, January 11, 2023

Software, Social media, City centre, CRMS, BPO, SIP, Glass, Acquisition, Unified communications as a service, BroadVoice, Human, Agent-assisted automation, CCAA, Microsoft, Online shopping, Sales, Video game console

LOS ANGELES, Jan. 11, 2023 /PRNewswire/ -- Broadvoice®, a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and midmarket businesses, announced the anticipated launch of the GoContact omnichannel cloud contact center solution for business customers in North America.

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LOS ANGELES, Jan. 11, 2023 /PRNewswire/ -- Broadvoice® , a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and midmarket businesses, announced the anticipated launch of the GoContact omnichannel cloud contact center solution for business customers in North America.
Since 2008, GoContact has become the go-to CCaaS solution among business process outsourcing (BPO) companies and contact centers in Europe and Latin America.
"We're excited to finally bring GoContact to our business customers in North America," said Broadvoice CEO Jim Murphy.
"The addition of the GoContact omnichannel contact center to the Broadvoice UCaaS solution allows us to bring one-stop shopping and invoicing to our inbound CCaaS clients.

CallTower Welcomes CallTower App for Zoom to its Portfolio of Cloud-Based Enterprise Solutions

Retrieved on:

Thursday, January 5, 2023

Cloud, PBX, Communication, City centre, London Internet Providers Exchange, Zoom, SALT, Unified communications as a service, DID, Map, Contact, PSTN, Human, Enterprise, Workplace, Mobile phone, Online shopping, Software

SALT LAKE CITY, UT, ROCHESTER, NY, Jan. 05, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, adds BYOC through the CallTower App for Zoom, a cloud-based enterprise voice solution, to its host of UCaaS solutions.

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SALT LAKE CITY, UT, ROCHESTER, NY, Jan. 05, 2023 (GLOBE NEWSWIRE) -- CallTower , an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, adds BYOC through the CallTower App for Zoom, a cloud-based enterprise voice solution, to its host of UCaaS solutions.
CallTower continues to enhance workplace productivity offerings with its newly acquired CallTower App for Zoom option.
The CallTower App for Zoom is a simple, secure, enterprise voice solution that is innovative, reliable, and scalable in 70+ countries across the globe.
“Zoom is excited to have CallTower as part of the Provider Exchange, CallTower brings not only a great coverage map into Zoom Phone but industry leading cloud services and migration expertise,” said Jason Gilligan, Global Business Development for Zoom Phone.

Global Unified Communication and Collaboration (UCC) Market Report 2022 to 2027: Players Include Cisco, Dialpad, Fuze and Google - ResearchAndMarkets.com

Retrieved on:

Thursday, December 29, 2022

Unified Communications as a Service (UCaaS) is a cloud-based technology that combines several communication functions, programs, and services into a single platform.

Key Points:

Unified Communications as a Service (UCaaS) is a cloud-based technology that combines several communication functions, programs, and services into a single platform.
Companies can benefit from the scalability and mobility of the cloud while cutting expenses by switching to a UCaaS platform.
Along with this, the integration of advanced technologies presents a significant opportunity for the video conferencing market in the coming years.
Enterprises are rapidly adopting video conferencing solutions to establish unified communication among the workforce for enhanced operational productivity.

NUSO Announces Microsoft Teams Voice Integration

Retrieved on:

Wednesday, December 21, 2022

NUSO, a leading business cloud communication Software as a Service provider, announced today the release of two new Microsoft Teams Integrations: NUSO Cloud Connector for Teams and NUSO Teams Direct Routing.

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NUSO, a leading business cloud communication Software as a Service provider, announced today the release of two new Microsoft Teams Integrations: NUSO Cloud Connector for Teams and NUSO Teams Direct Routing.
“NUSO is pleased to announce these two voice integrations for Microsoft Teams available now throughout US and Canada,” said Matt Siemens, CEO at NUSO.
Interested businesses should contact their NUSO Authorized Partner.”
NUSO Cloud Connector for Teams is available in the Microsoft Teams app store for NUSO UCaaS customers to directly integrate their NUSO telephony service into the Teams client.
NUSO Teams Direct Routing enables direct integration with Teams to deliver a seamless, transparent calling experience to both new standalone Teams users and existing NUSO customers.