Dialling (telephony)

Front Welcomes New Chief Executive Officer to Spearhead Next Phase of Growth and AI Innovation

Retrieved on:

Monday, March 25, 2024

Professional Services, Data Management, Technology, Data Analytics, Software, Artificial Intelligence, Automation, ARR, Growth, NLP, Acquisition, Dialling (telephony), LLM, Multimedia, Sequoia Capital

Front, the modern customer service platform, today announced that co-founder Mathilde Collin is stepping into the role of Executive Chair of Front and has appointed Dan O’Connell to take on the role of Chief Executive Officer to drive Front’s next phase of growth.

Key Points:

Front, the modern customer service platform, today announced that co-founder Mathilde Collin is stepping into the role of Executive Chair of Front and has appointed Dan O’Connell to take on the role of Chief Executive Officer to drive Front’s next phase of growth.
“Front started as a team inbox, and has now evolved into a modern customer service platform.
“Our goal is to build on this momentum, leveraging AI to raise the bar for the entire customer service industry.
“I look forward to partnering with Dan on Front’s next phase of growth and innovation as he builds on the incredible foundation that Mathilde established.”
To learn more about Front, visit www.front.com .

Conterra Networks selects GOCare among Best-in-Breed platforms for cutting edge Customer Experience enhancements

Retrieved on:

Thursday, January 18, 2024

Online, Senior, Online chat, CDG, MBS, Partnership, Software as a service, BSS, Workflow, Dialling (telephony), Communication, User experience, SMS, Salesforce, NPS

By partnering with GOCare and Dialpad, Conterra will expand communication channels for employees and customers adding various digital channels, such as SMS Text, Online Chat, and SMS Chat to the available options for customer engagement.

Key Points:

By partnering with GOCare and Dialpad, Conterra will expand communication channels for employees and customers adding various digital channels, such as SMS Text, Online Chat, and SMS Chat to the available options for customer engagement.
All communications streams can be combined to provide a comprehensive view of the customer experience while adding digital customer engagement and customer self-help automation to empower dynamic communication effectiveness in all stages of the Customer Journey.
GOCare's leading digital experience platform coupled with our first-hand broadband experience sets us apart from the competition," stated Mike Roddy, CEO of GOCare.
Together with GOCare, we look forward to the continued enhancement of the overall customer experience and future transformation as they continue to expand."

Snom Americas to Recognize The 20th Anniversary of The Pulver Order

Retrieved on:

Thursday, January 4, 2024

Almost twenty years ago, the “Pulver Order,” a landmark decision by the Federal Communications Commission (FCC), forever changed the telecommunications landscape.

Key Points:

Almost twenty years ago, the “Pulver Order,” a landmark decision by the Federal Communications Commission (FCC), forever changed the telecommunications landscape.
Snom Americas, the creators of the first-ever VoIP phone, will commemorate this seminal ruling’s 20th anniversary on February 12, 2024, at The National Press Club in Washington, D.C., along with telecom industry leaders and regulatory experts.
The “Pulver Order” stemmed from a petition filed by Pulver concerning his early venture, Free World Dialup (FWD).
On this 20th anniversary, the telecommunications industry reflects on the “Pulver Order” as a regulatory decision and a visionary step towards a more connected and innovative future.

Dialpad Named to Inc.’s 2023 Best in Business List for Contributions in AI & Data

Retrieved on:

Tuesday, December 5, 2023

Telecommunications, Software, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, VoIP, Cloud, Woman, Inc., Blog, Research, AI, Good, Environment, LLM, Dialling (telephony)

Today, Dialpad, Inc .—the industry-leading Ai-Powered Customer Intelligence Platform—has been named to the Inc. 2023 Best in Business list in the program’s first-ever AI & Data category.

Key Points:

Today, Dialpad, Inc .—the industry-leading Ai-Powered Customer Intelligence Platform—has been named to the Inc. 2023 Best in Business list in the program’s first-ever AI & Data category.
Year after year, Dialpad explores ways to expand its Dialpad for Good initiatives, offering programs for entrepreneurs, nonprofits, and community leaders looking to scale revenue or impact.
“Being named to the Best in Business list is a rare and special honor.
In addition to the Inc. 2023 Best in Business list, Dialpad has been recognized across the industry this year.

Dialpad’s Vice President of Strategic Alliances, Sangeeta Walsh, Wins 2023 Aragon Research Women in Technology Award

Retrieved on:

Wednesday, December 6, 2023

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced that Sangeeta Walsh , VP of Strategic Alliances, won the 2023 Aragon Research Women in Technology Award for Partnerships for her contributions to foster technology relationships and boost partner revenue at Dialpad.

Key Points:

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced that Sangeeta Walsh , VP of Strategic Alliances, won the 2023 Aragon Research Women in Technology Award for Partnerships for her contributions to foster technology relationships and boost partner revenue at Dialpad.
This award reflects the achievements of women who have demonstrated outstanding personal and professional growth and significantly contributed to the technology industry.
As Vice President of Strategic Alliances, Walsh also leads customer marketing and partners with clients to help tell the Dialpad story.
**The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

Dialpad Introduces Custom Ai Playbooks, Transforming the Sales and Customer Service Experience with Instant Insights

Retrieved on:

Tuesday, October 24, 2023

The release of Custom Ai Playbooks is part of Dialpad’s 12 months of Ai initiative, the company’s monthly series of Ai-powered product launches.

Key Points:

The release of Custom Ai Playbooks is part of Dialpad’s 12 months of Ai initiative, the company’s monthly series of Ai-powered product launches.
Custom Ai Playbooks support revenue growth by providing a clear framework and real-time guidance to follow during sales and customer service calls.
“Custom Ai Playbooks for industry-specific LLMs is the future of tangible Ai,” said Dan O’Connell, Chief Ai & Strategy Officer at Dialpad.
Custom Ai Playbooks is Dialpad’s seventh Ai product that is part of Dialpad's 12 Months of Ai product series.

Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection

Retrieved on:

Thursday, September 28, 2023

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data.

Key Points:

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data.
At the same time, the number of Americans affected by data breaches increased forty-two percent from 2021, demonstrating a pivotal need for enhanced privacy protection tools.
PII Redaction leverages Ai to automatically redact sensitive personal information from all transcripts in real-time, keeping customer data secure from the moment it’s discussed across the platform.
Key features and benefits of PII Redaction include:
Fortified privacy protection with automated detection: Using advanced algorithms and machine learning, Dialpad’s PII Redaction automatically identifies and redacts certain numeric personal information, including credit card numbers and Social Security Numbers, to prevent unauthorized access and protect customers’ privacy.

Callie Field, President of T-Mobile’s Business Group, Appointed to Dialpad’s Board of Directors

Retrieved on:

Tuesday, September 12, 2023

Technology, Mobile, Wireless, Artificial Intelligence, Telecommunications, Cloud, LLM, UN, Record, Intelligence, Android, Harvard Business Review, ICONIQ Capital, ServiceMax, Management, Dialling (telephony)

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced the appointment of Callie Field to Dialpad’s Board of Directors.

Key Points:

Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced the appointment of Callie Field to Dialpad’s Board of Directors.
Now, as a visionary leader running T-Mobile’s fastest growing business segment, Field is a key contributor to the Un-carrier’s longstanding reputation as one of the most innovative companies in wireless industry.
It’s the first LLM designed specifically to cater to the evolving needs of today's businesses and their employees.
Additionally, the company is experiencing record financial growth and has landed on major industry lists including #25 on Forbes’ 2023 Cloud 100 and was an Inc. Best in Business 2022 recipient.

Labelbox introduces Large Language Model (LLM) solution to help enterprises innovate with generative AI, expands partnership with Google Cloud

Retrieved on:

Tuesday, September 12, 2023

SAN FRANCISCO, Sept. 12, 2023 /PRNewswire/ -- The prominence of large language models (LLMs) has unleashed a wave of opportunity for enterprises to unlock new competitive advantages and business value. LLM systems have the potential to transform a variety of intelligent applications; however, in many scenarios, businesses need to adapt or finetune LLMs to align with human preferences. To help accelerate and optimize this process, Labelbox is introducing a solution to help enterprises fine-tune and evaluate LLMs to deliver LLM systems with confidence.

Key Points:

Labelbox delivers a complete Large Language Models (LLMs) solution to help enterprises build high-quality models and applications by generating human preference datasets and fine-tune LLMs from Google Cloud and leading providers.
To help accelerate and optimize this process, Labelbox is introducing a solution to help enterprises fine-tune and evaluate LLMs to deliver LLM systems with confidence.
Labelbox delivers a complete Large Language Model (LLM) solution to help accelerate innovation and time to value.
In addition, as part of an expanded partnership announced earlier in March , Labelbox is building on Google Cloud's generative AI technology to support enterprises building LLM solutions with Vertex AI.

Dialpad Awarded 2023 Google Cloud Technology Partner of the Year for Productivity and Collaboration

Retrieved on:

Tuesday, August 29, 2023

Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has received a 2023 Google Cloud Technology Partner of the Year Award in the Productivity and Collaboration category.

Key Points:

Dialpad, Inc. , the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has received a 2023 Google Cloud Technology Partner of the Year Award in the Productivity and Collaboration category.
Built from the ground up on Google Cloud over a decade ago, Dialpad is an Ai-Powered Customer Intelligence Platform that closely partners across multiple Google business sectors, including Google Cloud, Google Workspace, Google Chrome, Google Fiber and Android.
Dialpad has since expanded its relationship with Google Cloud, transforming how customers prepare for enterprise AI readiness and adoption.
To learn more about Dialpad’s partnership with Google Cloud and how its advanced Ai capabilities can support your business needs, visit https://www.dialpad.com/dialpad-for-google/ .