Associated tags: Chatbot, Haptik, StarHub, Conversation, WhatsApp, OLA, Zurich Insurance Group, Hotstar, Mobile phone, Opus, Tata Group, CX, RedDoorz, KFC, HP, Travel
Retrieved on:
Thursday, January 20, 2022
Technology,
Mobile,
Wireless,
Other Technology,
Communications,
Software,
Internet,
Social Media,
Lodging,
Travel,
City,
Facebook Messenger,
Conversation,
NPS,
CEAT,
WhatsApp,
RedDoorz,
CSAT,
Travel,
CX,
Chatbot,
StarHub,
AI,
MyRepublic,
Partnership,
Customer service,
Tourism,
JioMart,
Haptik,
Haptik,
RedDoorz,
HAPTIK,
REDDOORZ Jio Haptik Technologies Limited, one of the world's largest conversational AI companies, today announced that RedDoorz, Southeast Asia's largest hotel management and booking platform, has selected Haptik to enhance its customer experience.
Key Points:
- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies, today announced that RedDoorz, Southeast Asia's largest hotel management and booking platform, has selected Haptik to enhance its customer experience.
- Anila Rao, VP-APAC, Haptik, says, RedDoorz has been a pioneer in Southeast Asias hospitality sector.
- Haptik will be utilizing its vast expertise and experience of working with global hospitality brands to create a world-class chatbot for RedDoorz to achieve its goal of enhancing customer experience.
- With Haptik, RedDoorz plans to improve customer query resolution by increasing First Time Resolution and reducing average customer handling time for support queries in English, Bahasa Indonesia, and Tagalog.
Retrieved on:
Thursday, December 16, 2021
Opus,
Haptik,
OYO,
KFC,
Positive economics,
StarHub,
Zurich Insurance Group,
Chatbot,
CEO,
Fortune 500,
OLA,
Conversion marketing,
Tata Group,
HP,
Automation,
CX,
Hotstar,
Conversation,
Mobile phone,
Management,
Asia-Pacific NEW YORK, Dec. 16, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited , one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced that Haptik has been recognized as a 'Leader' in Bots Platform & Live Chat categories in the G2 Winter 2022 report.
Key Points:
- NEW YORK, Dec. 16, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited , one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced that Haptik has been recognized as a 'Leader' in Bots Platform & Live Chat categories in the G2 Winter 2022 report.
- Haptik also earned 'High Performer' across Conversational Marketing, Customer Support & Enterprise Live Chat Grids and won 12 badges across categories.
- Haptik has a strong user rating of 4.5/5, scoring 92% for ease of support and 97% for product headed in the right direction.
- "Haptik has delivered very impressive results on G2 in 2021 and they have been named a Leader for the last four quarters.
Retrieved on:
Wednesday, October 27, 2021
Cloud,
Opus,
Oyo Rooms,
IDC,
Efficiency,
Enterprise,
Software product management,
Industry,
Digital native,
SAP,
Zurich Insurance Group,
IVA,
KFC,
Adoption,
CTO,
WhatsApp,
HP,
Chatbot,
Zendesk,
StarHub,
Gartner,
Conversation,
Tata Group,
Telecom,
Jio Platforms,
OLA,
Solution,
E-commerce,
Hotstar,
Mathematics,
Super Mario,
Philosophy,
Salesforce,
Mobile phone,
Video game console,
Online shopping Gartner estimates the Conversational AI Platform market to be $2.5 billion in 2020, growing at a staggering pace of 75% year over year.
Key Points:
- Gartner estimates the Conversational AI Platform market to be $2.5 billion in 2020, growing at a staggering pace of 75% year over year.
- However, one of the biggest challenges in the industry today is the speed of deployment and time-to-value for such solutions.
- Haptik was also recently recognized as a "Vendor to Watch" by IDC in their Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment.
- Haptik is one of the world's largest Customer Experience Platform powered by Conversational AI, having reached over 100 million devices, and processed over 4B+ conversations.
Retrieved on:
Wednesday, September 29, 2021
Opus,
Haptik,
Zurich Insurance Group,
Salesforce,
Chatbot,
KFC,
Efficiency,
HP,
OLA,
Tata Group,
Application Integration Architecture,
Hotstar,
AI,
CRM,
Knowledge,
Product management,
StarHub,
Oyo Rooms,
Conversation,
Customer service,
Sales Using AI Agent Assist, agents can reply to customers faster, with more accuracy and confidence than ever before.
Key Points:
- Using AI Agent Assist, agents can reply to customers faster, with more accuracy and confidence than ever before.
- Over 80% of live chat agents need to access multiple systems to find the right information, affecting resolution time and resulting in negative customer experiences.
- Agent Assist helps customer support agents become smarter and more productive by pulling up answer recommendations from the company's knowledge base, CRM tool, or past agent responses that drove the most positive customer reactions.
- AI Agent Assist brings the best of both worlds by offering recommendations to agents which aren't user-facing, unless the agent approves, making AI Agent Assist the most low-risk path to leverage AI and make contact centers more efficient and productive.
Marketing,
Customer service,
Artificial intelligence,
Product management,
Business,
Services marketing,
Android,
Haptik,
Virtual assistant,
Customer experience,
Product marketing Based out of Austin, Texas, Mr. Shagrin will lead all go-to-market activities including revenue, sales, marketing, and partnerships for North America.\n"Haptik brings conversation into the customer journey no matter where that conversation takes place.
Key Points:
- Based out of Austin, Texas, Mr. Shagrin will lead all go-to-market activities including revenue, sales, marketing, and partnerships for North America.\n"Haptik brings conversation into the customer journey no matter where that conversation takes place.
- Their global leadership in Intelligent Virtual Assistants for chat, voice, and email is changing the way companies interact with their customers, partners, and employees.
- This creates new opportunities for increasing customer loyalty, as well as driving new revenue and decreasing costs," said Aaron Shagrin.\nMr.
- With Aaron\'s experience, we\'ll double down and scale up our investment in the region with the ultimate aim of achieving market leadership.
JIO,
Instant messaging,
Marketing,
Artificial intelligence,
Android,
Haptik,
Technology,
Jio Platforms,
Articles,
JIO,
Chatbot,
Ison MUMBAI, India, April 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa, Middle East, and India.
Key Points:
- MUMBAI, India, April 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa, Middle East, and India.
- Companies within the iSON ecosystem can modernize their contact centeroperations with Haptik's cognitive NLU solution trained on 3Bn+ interactions.
- ( www.haptik.ai )
iSON Xperiences is a global player in customer experience management.
- iSON combineshuman efforts with technology to deliver exceptional customer service with the help of a strong +14000 workforce.
Marketing,
Services marketing,
Android,
Artificial intelligence,
Haptik,
Instant messaging,
JIO,
Ison,
Customer experience,
Articles,
Business Companies within the iSON ecosystem can modernize their contact centeroperations with Haptik's cognitive NLU solution trained on 3Bn+ interactions.
Key Points:
- Companies within the iSON ecosystem can modernize their contact centeroperations with Haptik's cognitive NLU solution trained on 3Bn+ interactions.
- Further, he added, partnering with Haptik will empower our business to become highly automated and digital BPO outfits.
- ( www.haptik.ai )
iSON Xperiences is a global player in customer experience management.
- iSON combineshuman efforts with technology to deliver exceptional customer service with the help of a strong +14000 workforce.
JIO,
Customer relationship management,
Software,
Technology,
Customer service,
Instant messaging,
Android,
Artificial intelligence,
Haptik,
WhatsApp,
Zendesk,
Virtual assistant With this integration, Haptik can act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk.
Key Points:
- With this integration, Haptik can act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk.
- Deep integration with Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger.
- Plugging in with the Zendesk Ticketing System to automatically generate customer support tickets.
- Part of the $65 billion Internet conglomerate Reliance Jio Platforms, Haptik Intelligent virtual assistants enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing revenue.
Retrieved on:
Thursday, February 25, 2021
Artificial intelligence,
Android,
Haptik,
Instant messaging,
Telecommunications,
Technology,
User interface techniques,
Computing,
Jio Platforms,
Interactive voice response,
JIO,
JIO NEW YORK, Feb. 25, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms, today announced the launch of its new product Buzzo, an AI-powered voice assistant to improve the digital shopping experience.
Key Points:
- NEW YORK, Feb. 25, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms, today announced the launch of its new product Buzzo, an AI-powered voice assistant to improve the digital shopping experience.
- With Buzzo, Haptik brings the simplicity of an in-store assisted experience to apps and websites, navigating through the variety of product choices using a voice enabled interface.
- "Voice search has shown a lot of promise but has been limited in its ability to really drive transactions," said Aakrit Vaish, Co-Founder & CEO of Haptik.
- Earlier this year, Haptik also launched another voice solution with Conversational IVR, enabling better customer experience and automation within the contact center.
Retrieved on:
Tuesday, February 2, 2021
Instant messaging,
Artificial intelligence,
Android,
Haptik,
Technology,
Computing,
Jio Platforms,
Cloud applications,
JIO,
JIO,
Reliance,
Virtual assistant NEW YORK, Feb. 2, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced its partnership with Salesforce Service Cloud .
Key Points:
- NEW YORK, Feb. 2, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced its partnership with Salesforce Service Cloud .
- Using Service Cloud data, Hapitk's AI engine can power automated and personalized customer interactions along with automation of 80% of repetitive support queries.
- Haptik is one of the world's largest Conversational AI companies, having reached over 100Mn devices, and processed over 3Bn conversations.
- Part of $65Bn Internet conglomerate Jio, backed by Google, Facebook and others, Haptik Intelligent virtual assistants enable Fortune 500 brands globally to enhance CX while saving costs and increasing sales.
