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Almost Half of UK Consumers have Missed Public Sector Appointments due to Communication Issues Since Start of Pandemic, According to Research from Vonage

Thursday, September 16, 2021 - 8:00am

Nearly half of those (46%) attributed this to not being able to make contact through their preferred communications channel.

Key Points: 
  • Nearly half of those (46%) attributed this to not being able to make contact through their preferred communications channel.
  • Twelve percent of 18-24 year-olds would like to be notified via Facebook Messenger, while 15 percent of 25-34 year-olds chose WhatsApp.
  • When asked about their favourite overall channel for contact from public sector organisations, respondents again chose email (33%) followed by SMS (25%).
  • Sample: 2,003 UK-based adults who have had reason to be in contact with public sector organisations since the Covid-19 lockdown started.

Esports Publisher GGRecon & SCCG Management Announce Partnership

Tuesday, September 14, 2021 - 1:07pm

LAS VEGAS, NV, Sept 14, 2021 - (ACN Newswire) - GGRecon, an esports and gaming publisher, has announced that they are expanding partnerships into the US with help from SCCG Management.

Key Points: 
  • LAS VEGAS, NV, Sept 14, 2021 - (ACN Newswire) - GGRecon, an esports and gaming publisher, has announced that they are expanding partnerships into the US with help from SCCG Management.
  • SCCG management will be assisting by managing GGRecon's partnership operations, finding new and exciting clients, and assisting with commercial strategy.
  • GGRecon was founded in December 2019, and since its inception has had a heavy focus on esports.
  • GGRecon is an Esports and Gaming publisher with the aim to inform, as well as entertain, their audience.

transcosmos offers a CRM connect solution with the power of LINE WORKS as a digital communication tool between MR and healthcare professionals

Tuesday, August 31, 2021 - 8:05am

(Headquarters: Osaka, Japan; Representative Director and President: Stefan Woxstrm; AstraZeneca) connect "LINE WORKS" and the company's CRM (customer relationship management) system to realize two-way communication between AstraZeneca's medical representatives (MR) and healthcare professionals.

Key Points: 
  • (Headquarters: Osaka, Japan; Representative Director and President: Stefan Woxstrm; AstraZeneca) connect "LINE WORKS" and the company's CRM (customer relationship management) system to realize two-way communication between AstraZeneca's medical representatives (MR) and healthcare professionals.
  • "LINE WORKS" is a business version of LINE by WORKS MOBILE Japan Corp. (Headquarters: Tokyo, Japan; President & CEO: Kosuke Fukuyama).
  • And there has been an increasing need for non-face-to-face, contactless communication via LINE - the daily communication tool - by connecting MRs' "LINE WORKS" accounts that they use for business purposes with healthcare professionals' LINE accounts.
  • Against this backdrop, AstraZeneca has also been discussing the possibility of deploying "LINE WORKS" in order to facilitate smoother communication with healthcare professionals.

Talkpush Releases the First Recruitment Chatbot for Instagram

Friday, August 27, 2021 - 10:00pm

HONG KONG, Aug. 27, 2021 /PRNewswire-PRWeb/ -- Talkpush, the leader in high volume recruitment automation, announced today it has released the first recruitment conversational AI for Instagram.

Key Points: 
  • HONG KONG, Aug. 27, 2021 /PRNewswire-PRWeb/ -- Talkpush, the leader in high volume recruitment automation, announced today it has released the first recruitment conversational AI for Instagram.
  • This allows the Talkpush Conversational Design team to integrate Instagram messaging capabilities into its already rich messaging ecosystem, including Facebook Messenger, WhatsApp, Viber, SMS and email.
  • With over 1 billion monthly users worldwide, Instagram is one of the most popular social platforms today, particularly among young professionals.
  • Once released, a recruitment chatbot serves as a 24/7 helper to the recruitment team that can answer questions and reinforce the employer value proposition with every incoming inquiry.

Hispanos Services Optimizes Call Center Efficiency by up to 300% Using the Commbox Omnichannel Customer Communication Solution

Wednesday, August 25, 2021 - 8:31am

Hispanos Services experienced a massive surge in digital customer interactions during Covid-19, making it difficult to reply to all customer inquiries simultaneously.

Key Points: 
  • Hispanos Services experienced a massive surge in digital customer interactions during Covid-19, making it difficult to reply to all customer inquiries simultaneously.
  • In order to maintain the highest level of customer satisfaction during this rapid growth, Hispanos Services integrated CommBox as their preferred omnichannel customer communication solution.
  • Donald Rojas, Hispanos Services' CEO & founder, describes how Commbox revolutionized customer service in his company: "We didn't have any automated communication process prior to using Commbox."
  • Mr. Rojas explained that using Commbox significantly improved his company's business performance: "Using Commbox resulted in a 300% increase in our call center efficiency.

Surety Bond Authority, Inc. Proudly Announces Another Year of Its Scholarship Program

Tuesday, August 24, 2021 - 4:00pm

LOS ANGELES, Aug. 24, 2021 /PRNewswire-PRWeb/ -- Surety Bond Authority, Inc., a trusted surety bond company in the country, is once again extending its benevolent hand to a deserving student.

Key Points: 
  • LOS ANGELES, Aug. 24, 2021 /PRNewswire-PRWeb/ -- Surety Bond Authority, Inc., a trusted surety bond company in the country, is once again extending its benevolent hand to a deserving student.
  • The essays will be read by a panel of professionals from the academe along with Surety Bond Authority's CEO, Greg Rynerson.
  • The company that offers surety bonds and surety bond consulting services with competitive rates vows to continue with the scholarship program in the years to come.
  • For more information about Surety Bond Authority, visit its official website at http://www.suretybondauthority.com .

Insider recognized as a Leader with the highest possible rating in campaign orchestration criterion in Cross-Channel Campaign Management (CCCM) Q3, 2021 analyst report

Thursday, August 12, 2021 - 7:33pm

We are honored to be recognized as a Leader by Forrester in Cross-Channel Campaign Management.

Key Points: 
  • We are honored to be recognized as a Leader by Forrester in Cross-Channel Campaign Management.
  • Several enterprise brands like Singapore Airlines, Samsung, and Target leverage these customer profiles to build and activate perfect cross-channel journeys .
  • Read the report to see how Insider was named a Leader amongst the top CCCM providers.
  • To learn more about how Insider can help you build your cross-channel marketing program, you can request a personalized demo .

Rogers wins five awards from Opensignal, leading the industry once again with Canada’s First, Largest and Most Reliable 5G Network*

Wednesday, August 11, 2021 - 2:05pm

With an outright win in this category, Rogers offers 5G in more locations than any other carrier.

Key Points: 
  • With an outright win in this category, Rogers offers 5G in more locations than any other carrier.
  • By the end of 2021, over 1,000 communities more than 70% of the population will have access to Rogers 5G.
  • Last month, Rogers 5G network leadership was recognized by umlaut, which named Rogers as Best in Test and Canadas most reliable 5G network, demonstrating the premier user experience provided by Rogers.
  • 3Rogers continues Canadas 5G network leadership with leading investment in 3500 MHz 5G spectrum, reaching 99.4% of Canadians.

Orbita Partners with Healthcare Organizations to Unveil the Future of Omnichannel Virtual Healthcare Assistants

Tuesday, August 10, 2021 - 4:21pm

Rich development tools, flexible integration options, and enterprise-grade features meet the strict demands of the healthcare industry for extensibility, interoperability, security, and scalability.

Key Points: 
  • Rich development tools, flexible integration options, and enterprise-grade features meet the strict demands of the healthcare industry for extensibility, interoperability, security, and scalability.
  • ThedaCare is among the innovative healthcare organizations that have adopted Orbita to power automated patient engagement chatbots for their digital front door and patient communications.
  • "We're excited about how our Orbita can help us to meet these goals while reducing the burden on our call center."
  • Orbita will be demonstrating the Orbita Solution Center at HIMSS in Las Vegas, August 9-13th.

Fox Dealer Expands Car-Buyer Communications Platform, Acquiring Simplext Digital Texting Solution and Partnering with LetzChat Real-Time Translator of Over 100 Languages

Monday, August 9, 2021 - 12:51pm

This streamlines the process for both shoppers and vehicle owners in need of scheduling service appointments.

Key Points: 
  • This streamlines the process for both shoppers and vehicle owners in need of scheduling service appointments.
  • Simplext Digital supports dealerships because its technology sparks sales-driven communication in an easy-to-use format for personnel.
  • Its newly formed partnership with LetzChat allows Fox Dealer to access a first-to-market text-and-chat tool capable of immediately translating text and website content in more than 100 languages.
  • The addition of Simplext Digital technology follows February's launch of Fox Chat, a live text and video service for GM Canada dealers facilitated through the General Motors Dealer Digital Solution program.