Instant messaging

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement Management with its OneCloud™ Portfolio

Thursday, July 2, 2020 - 2:00pm

The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio provides customer and workforce engagement solutions supplemented by capabilities such as artificial intelligence (AI)-infused bots, predictive routing, real-time sentiment analysis, and agent guidance.

Key Points: 
  • The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio provides customer and workforce engagement solutions supplemented by capabilities such as artificial intelligence (AI)-infused bots, predictive routing, real-time sentiment analysis, and agent guidance.
  • Some of its notable AI- and mobility-based products include Avaya Conversational Intelligence, Avaya Mobile Experience, Avaya Mobile Identity, and Avaya AI Routing."
  • The Avaya OneCloud CCaaS portfolio provides customer and workforce engagement solutions supplemented by capabilities such as AI-infused bots, predictive routing, and real-time sentiment analysis and agent guidance.
  • "Avaya continues it's ongoing investment in customer-led innovation and expanding our ecosystem of technology partners that work with us to deliver a robust portfolio of customer engagement, workforce engagement management and workforce optimization solutions.

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement Management with its OneCloud™ Portfolio

Thursday, July 2, 2020 - 2:00pm

The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio provides customer and workforce engagement solutions supplemented by capabilities such as artificial intelligence (AI)-infused bots, predictive routing, real-time sentiment analysis, and agent guidance.

Key Points: 
  • The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio provides customer and workforce engagement solutions supplemented by capabilities such as artificial intelligence (AI)-infused bots, predictive routing, real-time sentiment analysis, and agent guidance.
  • Some of its notable AI- and mobility-based products include Avaya Conversational Intelligence, Avaya Mobile Experience, Avaya Mobile Identity, and Avaya AI Routing."
  • The Avaya OneCloud CCaaS portfolio provides customer and workforce engagement solutions supplemented by capabilities such as AI-infused bots, predictive routing, and real-time sentiment analysis and agent guidance.
  • "Avaya continues it's ongoing investment in customer-led innovation and expanding our ecosystem of technology partners that work with us to deliver a robust portfolio of customer engagement, workforce engagement management and workforce optimization solutions.

LSU CS Professor Studies COVID-19 Disparities on Social Media

Wednesday, July 1, 2020 - 5:00pm

The problem is much of this vital information can be inaccurate, leaving people to ignore advice from public officials.

Key Points: 
  • The problem is much of this vital information can be inaccurate, leaving people to ignore advice from public officials.
  • For this reason, LSU Computer Science and Engineering Assistant Professor Kisung Lee and LSU Environmental Sciences Professor Nina Lam are evaluating how a population reacts to multiple sources of information, hoping to eliminate disparities in the messaging.
  • The tweets and entities will be classified for relevance (individual, organization, or bot) with derived age and location.
  • This project will provide insight for targeting effective public messaging by public health and government officials during a crisis and ultimately improve disaster resilience.

Talent Agency Nine9 Selects Vonage to Power its Client Communications

Wednesday, July 1, 2020 - 2:00pm

Priding itself as the "UnAgency", Nine9 is using Vonage to ensure rich, engaging and real-time connections with its client basethrough simple, reliable multi-channel messaging.

Key Points: 
  • Priding itself as the "UnAgency", Nine9 is using Vonage to ensure rich, engaging and real-time connections with its client basethrough simple, reliable multi-channel messaging.
  • With locations across the U.S., Nine9 is using the Vonage Messages API to send nearly 2 million SMS messages, notifications and alerts to its clients monthly.
  • Prior to the health crisis, interactions between Nine9 applications and talent typically took place in person.
  • Nine9 works to ensure all of its talent receives opportunities in real time from its database of industry contacts.

Spiketrap Announces $3M Seed Funding to Help Brands Understand Consumer Engagement

Wednesday, July 1, 2020 - 2:00pm

Spiketrap's AI-powered platform enables companies and brands to understand conversations at scale in real-time, accelerating customers' speed-to-insight and providing rich data for data-driven decision-making.

Key Points: 
  • Spiketrap's AI-powered platform enables companies and brands to understand conversations at scale in real-time, accelerating customers' speed-to-insight and providing rich data for data-driven decision-making.
  • Spiketrap is already used by the Who's-Who of the gaming industry, and I'm excited about their expansion into other industries like movies and consumer goods."
  • We built Spiketrap to help brands understand their audience at scale and in real-time through intuitive and compelling AI-powered data and visualizations, said Kieran Fitzpatrick, Co-Founder and CEO.
  • Spiketraps AI-powered consumer intelligence platform helps global brands move faster, make better decisions, save money, and empower their teams to produce the highest-quality and most-desired content in the world.

Smarsh Introduces Groundbreaking Text Message Archiving Solution for Federal Government

Wednesday, July 1, 2020 - 1:00pm

Smarsh, enabling organizations to manage the risk and uncover the value within their electronic communications, today introduced Federal Archive , the cloud-based mobile text message archiving solution for federal agencies.

Key Points: 
  • Smarsh, enabling organizations to manage the risk and uncover the value within their electronic communications, today introduced Federal Archive , the cloud-based mobile text message archiving solution for federal agencies.
  • Smarsh has received Federal Risk and Authorization Management Program (FedRAMP) Moderate Authorization for Federal Archive.
  • Federal Archive is the only text message archiving solution with FedRAMP Authorization available on the market today.
  • Federal Archive is the only solution that simplifies the capture, search and production of text messages as well as satisfies the federal governments complex cloud security requirements.

Lomotif announce semi-exclusive two-way integration with Snapchat Stories

Wednesday, July 1, 2020 - 1:00am

SINGAPORE, June 30, 2020 /PRNewswire-PRWeb/ --Lomotif, a leading social video entertainment platform announces a semi-exclusive two-way integration with Snapchat.

Key Points: 
  • SINGAPORE, June 30, 2020 /PRNewswire-PRWeb/ --Lomotif, a leading social video entertainment platform announces a semi-exclusive two-way integration with Snapchat.
  • It is the fifth partner to be selected by Snapchat for bi-directional (Stories Kit) integration for posting stories between the two platforms.
  • A user on Snapchat can now automatically post their stories to Lomotif, and a Lomotif music video can be easily posted to a Snapchat story.
  • Snapchatters on Lomotif will now be able to post a Snap to "My Lomotif Story," which will appear on their Lomotif profile to add a personalized story element to their published Lomotif videos.

CharmHealth, MedicalMine Inc.'s Cloud-Based Platform, Launches Healthcare Messaging and Care Team Communication Tool for Healthcare Providers: CharmConnect

Friday, June 26, 2020 - 6:00pm

This comes with the benefit of providing essential care and monitoring while balancing the safety needs of practice staff and patients.

Key Points: 
  • This comes with the benefit of providing essential care and monitoring while balancing the safety needs of practice staff and patients.
  • Today, CharmHealth announces another new feature to help healthcare office staff: CharmConnect, a HIPAA-compliant online healthcare messaging (chat) application embedded in the platform.
  • CharmConnect is an intuitive instant messaging or chat application integrated into the EHR system.
  • CharmConnect comes with an intuitive feature set including Group Chat, Private Chat, Announcements Channel, Document Sharing, and other familiar features.

LivePerson integrates with Google's Business Messages to help brands connect with customers directly from Google Search and Maps

Friday, June 26, 2020 - 1:30pm

(Nasdaq: LPSN), a global leader in conversational solutions,today announced it has joined Google's partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps.

Key Points: 
  • (Nasdaq: LPSN), a global leader in conversational solutions,today announced it has joined Google's partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps.
  • By layering in automation and AI, brands can instantly respond to messages, swiftly answer questions and resolve customer intentions, and route more complex issues to agents.
  • "We're excited to have LivePerson integrate with Google's Business Messages to help brands take advantage of the convenient yet personal connections that this messaging experience facilitates," said Shruti Venugopal, Partnerships, Communications at Google.
  • To launch on Google's Business Messages, respond to messages from your customers, and optimize your brand's conversational experiences, visit www.liveperson.com .

SMS Firewall Market by Component, SMS Type, SMS Traffic, Deployment Mode, and Region - Global Forecast to 2025 - ResearchAndMarkets.com

Friday, June 26, 2020 - 1:18pm

The "SMS Firewall Market by Component (SMS Firewall Platform and Services (Professional and Managed)), SMS Type (A2P and P2A Messages), SMS Traffic (National and International), Deployment Mode (On-premises and Cloud), and Region - Global Forecast to 2025" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "SMS Firewall Market by Component (SMS Firewall Platform and Services (Professional and Managed)), SMS Type (A2P and P2A Messages), SMS Traffic (National and International), Deployment Mode (On-premises and Cloud), and Region - Global Forecast to 2025" report has been added to ResearchAndMarkets.com's offering.
  • The global SMS firewall market size is projected to grow from USD 2.2 billion in 2020 to USD 3.0 billion by 2025, at a CAGR of 7.0% during the forecast period.
  • The major factors driving the growth of the SMS firewall market include stringent government compliance and increased adoption of Application-to-Person (A2P) messaging traffic.
  • The entrance of Over-the-top (OTT) players into messaging businesses are expected to pose as a restraining factor for the growth of the SMS firewall market.