Associated tags: Intelligence, Insurance, Machine learning, Travel, CallMiner, Software, Professional Services, Artificial Intelligence, Telecommunications, Data Analytics, Sales, CX, Human, Data Management, Other Technology
Locations: SOUTH AFRICA, IRELAND, FRANCE, GERMANY, KAPLAN, UNITED STATES, NORTH AMERICA, MASSACHUSETTS, FORRESTER
Data Analytics,
Professional Services,
Technology,
Artificial Intelligence,
Software,
Intelligence,
Research,
Forrester Research,
CX,
Artificial intelligence,
Organization,
Sales CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced that Forrester Research identified the company as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report .
Key Points:
- CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced that Forrester Research identified the company as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report .
- The report states, “CallMiner has gained a deep understanding of how to convert insights from customer conversations into positive buyer experiences and revenue growth.” Additionally, “The depth of insights within the platform is where CallMiner shines.
- Its Emotion Solution Suite can apply differing weights and thresholds and layer emotion content to create unique visibility into growth opportunities.
- We believe this placement also affirms our excellence in driving value for our customers in the use cases that matter most to them.”
Data Analytics,
Professional Services,
Technology,
Artificial Intelligence,
Software,
Knowledge,
Organization,
Quadrant,
Intelligence,
Speech analytics,
Artificial intelligence,
AI,
CX,
Machine learning,
SPARK,
Human CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the 2024 SPARK Matrix™: Speech Analytics, Q1 2024 Report by Quadrant Knowledge Solutions for the third consecutive year.
Key Points:
- CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), announced today that it has been named a leader in the 2024 SPARK Matrix™: Speech Analytics, Q1 2024 Report by Quadrant Knowledge Solutions for the third consecutive year.
- In its latest report, Quadrant Knowledge Solutions analyzed emerging industry trends, vendors' offerings and competitive factors, giving CallMiner top ratings for technology excellence and customer impact.
- “Organizations are having more conversations with their customers than ever before, both on voice and text channels,” said Jeff Gallino, CEO, CallMiner.
- “CallMiner is at the forefront of AI and machine learning (ML),” said Ganesh Reddy Bonthu, Senior Analyst, Quadrant Knowledge Solutions.
VoIP,
Technology,
Telecommunications,
Artificial Intelligence,
Software,
Intelligence,
Knowledge,
Organization,
Environment,
CX,
AI,
Enterprise,
Medical device CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform.
Key Points:
- CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform.
- This extensible framework, on which the new AI features are built, will accelerate development and delivery of future generative AI capabilities to stay on top of the ever-changing AI environment.
- CallMiner’s new generative AI capabilities, alongside existing AI-powered features like AI-based contact summarization, AI redaction, and more, keep the company on the cutting-edge of innovation in the conversation intelligence industry.
- CallMiner GPT: CallMiner continues to enhance its in-platform conversational assistance help bot, CallMiner GPT, which has been available since early 2023.
Retrieved on:
Tuesday, December 12, 2023
Other Professional Services,
Data Management,
Other Communications,
Technology,
Public Relations,
Investor Relations,
Marketing,
Consulting,
Communications,
Professional Services,
Artificial Intelligence,
Other Technology,
Telecommunications,
Software,
Networks,
Data Analytics,
Internet,
Organization,
Intelligence,
CX,
Partnership,
CallMiner,
Collaboration,
Customer success,
Airline,
Strategic partnership The Excellence in Strategic Partnerships award specifically recognizes outsourcing and collaborative partnerships that have exhibited exceptional synergies and innovation, going beyond traditional client-vendor relationships.
Key Points:
- The Excellence in Strategic Partnerships award specifically recognizes outsourcing and collaborative partnerships that have exhibited exceptional synergies and innovation, going beyond traditional client-vendor relationships.
- “It is such an honor to receive the 2023 Excellence in Strategic Partnerships recognition,” said Diluckshnie Jayawardena, Head of Customer Success, CX Analytics, Foundever.
- For that, IAOP is thrilled to congratulate Foundever and CallMiner as recipients of the 2023 Excellence in Strategic Partnerships Recognition.”
The 2023 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors.
- The full list of honorees can be found at IAOP - Excellence in Strategic Partnerships .
Retrieved on:
Wednesday, November 29, 2023
Professional Services,
Technology,
Data Analytics,
Telecommunications,
Software,
Artificial Intelligence,
Speech,
EBay,
DIRECTV,
Research,
STT,
Organization,
Quality assurance,
Radial,
Investment,
Fraud,
Hospital,
UCHealth,
Innovation Center station,
Patient,
Partner,
ALSAC,
Artificial intelligence,
Intelligence,
NTT DATA,
Azure,
Communication,
BPO,
Microsoft,
Overalls,
NTT,
Mobile phone,
Management,
Asset management,
Sales,
Jude the Apostle,
CallMiner CallMiner , the leading provider of conversation intelligence to drive business performance improvement, announced the winners of the 2023 LISTEN Awards at its annual user conference, LISTEN 2023.
Key Points:
- CallMiner , the leading provider of conversation intelligence to drive business performance improvement, announced the winners of the 2023 LISTEN Awards at its annual user conference, LISTEN 2023.
- The CallMiner LISTEN Awards honor customers and partners for their use of CallMiner’s conversation intelligence platform, driving improvements in the contact center, customer experience and enterprise-wide results.
- “I am continually impressed by the innovation and commitment of every CallMiner customer in making conversation intelligence a business-critical initiative within their organizations,” said Jeff Gallino, CEO and co-founder, CallMiner.
- Through its comprehensive approach and adoption of the CallMiner platform, NTT DATA has extended conversation intelligence across the organization and has set it apart in the industry.
Retrieved on:
Tuesday, November 7, 2023
Software,
Technology,
Artificial Intelligence,
Telecommunications,
CX,
Intelligence,
Human,
Amazon Web Services,
NICE,
Organization,
Acquisition,
ROI,
Artificial intelligence,
NLU,
Marketing,
Machine learning,
OpenAI,
Language,
Culture,
AI,
CCAA,
Copper,
Online shopping,
Sales,
Genesys,
CallMiner CallMiner , the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform.
Key Points:
- CallMiner , the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform.
- Using OpenAI, CallMiner is delivering increased platform ease-of-use and empowering users with no technical background to discover relevant insights in customer interactions.
- Expanded agent guidance to chat via CallMiner RealTime: Continuing CallMiner’s commitment to omnichannel analytics, CallMiner RealTime can now provide real-time agent guidance on chat interactions, adding to existing voice-based capabilities.
- Enhanced reporting capabilities, combined with the notifications feature announced earlier this year, help organizations establish a culture of persistent performance improvement.
Retrieved on:
Tuesday, September 26, 2023
Professional Services,
Data Management,
Business,
Technology,
Telecommunications,
Artificial Intelligence,
Communication,
Partnership,
Travel,
Face,
CallMiner,
CX,
Data collection,
Organization,
Collection,
Artificial intelligence,
AI,
Social media,
Medical device,
Sales,
Retail,
Customer service The 2023 CX Landscape Report explores how modern organizations are strategically gathering and using customer data to successfully address these challenges, enhance CX, and ultimately improve results enterprise-wide.
Key Points:
- The 2023 CX Landscape Report explores how modern organizations are strategically gathering and using customer data to successfully address these challenges, enhance CX, and ultimately improve results enterprise-wide.
- “In a year where most industries faced evolving economic pressures and rapid technology adoption, organizations have had to adapt their CX strategies accordingly,” said Paul Bernard, President and CEO, CallMiner.
- However, among those who at least have plans to implement AI, 44% are or expect to be unsure of what type of AI technology will best meet their business needs when collecting and analyzing CX data.
- Respondents hailed from organizations that had a contact center with 100 or more employees across healthcare (public and private), financial services, technology, and retail sectors.
Retrieved on:
Wednesday, August 16, 2023
Professional Services,
Technology,
Data Analytics,
Telecommunications,
Software,
Artificial Intelligence,
Forrester Research,
Artificial intelligence,
Organization,
Research,
Intelligence,
Forrester,
Customer service,
Retail,
CallMiner CallMiner , the leading provider of conversation intelligence to drive business performance improvement, today announced that Forrester Research identified the company as the only Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report .
Key Points:
- CallMiner , the leading provider of conversation intelligence to drive business performance improvement, today announced that Forrester Research identified the company as the only Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report .
- The CallMiner platform received the top score in the conversation analytics criterion, and scored among the highest in the automated and hybrid quality scoring, compliance, and unified platform experience criteria.
- “For us, being named the only Leader in this report validates CallMiner’s strength in product and strategy – empowering organizations to extract meaningful and actionable intelligence from conversations to deliver better customer and employee experiences.
- Our position in this competitive market highlights our success in delivering continuous innovation and value to our customers.”
Business,
Professional Services,
Technology,
Artificial Intelligence,
Software,
Cloud,
APM Automation Solutions,
CX,
Intelligence,
Human,
CMO,
Organization,
Machine learning,
Social media,
Film industry,
Tourism,
CallMiner CallMiner , the leading provider of conversation intelligence to drive business performance improvement, announced it was named the 2023 CCW Excellence Award winner for Automation Solution of the Year .
Key Points:
- CallMiner , the leading provider of conversation intelligence to drive business performance improvement, announced it was named the 2023 CCW Excellence Award winner for Automation Solution of the Year .
- CallMiner won the same award in 2021 and was named runner up for Workforce Innovation of the Year at the 2022 CCW Excellence Awards.
- CallMiner was also recognized as a finalist in the Cloud-Based CX Solution of the Year category.
- “AI is everywhere, and it continues to be top of mind for CallMiner’s customers,” said Eric Williamson, CMO at CallMiner.
Data Analytics,
Professional Services,
Technology,
Artificial Intelligence,
Software,
Product management,
Human,
UI,
Booth,
CX,
Intelligence,
Organization,
Machine learning,
AI,
RealTime,
Sales,
Online shopping,
CallMiner CallMiner , the leading provider of conversation intelligence to drive business performance improvement, today announced new functionality in its real-time agent guidance product, RealTime.
Key Points:
- CallMiner , the leading provider of conversation intelligence to drive business performance improvement, today announced new functionality in its real-time agent guidance product, RealTime.
- By combining comprehensive real-time and post-interaction analytics capabilities, CallMiner’s artificial intelligence (AI)-powered platform empowers organizations to improve customer experience (CX).
- “As more organizations adopt conversation intelligence solutions, it’s critical that those offerings deliver post-interaction and real-time analytics capabilities seamlessly.
- CallMiner will be showcasing these new and enhanced capabilities at Customer Contact Week Las Vegas 2023 , June 19 – 22, 2023 at Booth #617.
