78% of UK Consumers Are Unlikely to Buy From Retailers Following a Negative Delivery Experience
New research reveals the extent of negative delivery experiences on customer loyalty, with 78% of UK consumers stating they are not likely to shop with a brand again following a below par experience.
- New research reveals the extent of negative delivery experiences on customer loyalty, with 78% of UK consumers stating they are not likely to shop with a brand again following a below par experience.
- As ecommerce habits have evolved, the majority of consumers now take a hybrid approach to shopping, with almost three quarters of UK consumers stating they shop both online and offline.
- Almost 85% of UK consumers state that a lack of adequate delivery options can influence whether they abandon their cart at the online checkout.
- Just one negative delivery experience can sour consumer perception of a brand and have a detrimental impact on their bottom line.