Edelweiss Broking Limited

Yellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

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Monday, January 31, 2022
IDC, CEO, Frost, Solution, Magic Quadrant, EX, Automation, Publication, Frost & Sullivan, American Bureau of Shipping, CX, Hyundai, MG Motor, Siemens Saudi Arabia, Technology, Adoption, Research, Customer experience, Sephora, ITSM, Edelweiss Broking Limited, Conversation, Hands Off Venezuela, Investment, Industry, ROI, NLP, Dynamics, Online shopping, Customer service, Software, Waste Connections, Gartner

SÃO PAULO, Jan. 31, 2022 /PRNewswire/ -- Yellow.ai, the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

Key Points: 
  • SO PAULO, Jan. 31, 2022 /PRNewswire/ -- Yellow.ai ,the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
  • 2022 marks the inception of this new market category of Enterprise Conversational AI Platforms.
  • "We are humbled to have been recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
  • To find your niche with Yellow.ai , please visit: https://yellow.ai/gartner-conversational-ai-magic-quadrant-report-2022
    Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, 24 January 2022, Magnus Revang | Anthony Mullen | Bern Elliot
    GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission.

Yellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Retrieved on: 
Monday, January 31, 2022
IDC, CEO, Frost, Solution, Magic Quadrant, EX, Automation, Publication, SAN, Frost & Sullivan, American Bureau of Shipping, CX, Hyundai, MG Motor, Siemens Saudi Arabia, Technology, Adoption, Research, Customer experience, Sephora, ITSM, Edelweiss Broking Limited, Conversation, Hands Off Venezuela, Investment, Industry, ROI, NLP, Dynamics, Video game, Online shopping, Customer service, Software, Waste Connections, Gartner

SAN FRANCISCO, Jan. 31, 2022 /PRNewswire/ -- Yellow.ai, the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

Key Points: 
  • SAN FRANCISCO, Jan. 31, 2022 /PRNewswire/ -- Yellow.ai ,the world's leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
  • 2022 marks the inception of this new market category of Enterprise Conversational AI Platforms.
  • "We are humbled to have been recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
  • To find your niche with Yellow.ai , please visit: https://yellow.ai/gartner-conversational-ai-magic-quadrant-report-2022
    Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, 24 January 2022, Magnus Revang | Anthony Mullen | Bern Elliot
    GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission.

Yellow.ai CEO Raghu Ravinutala to Keynote at VOICE Summit 2021

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Tuesday, December 7, 2021
Edelweiss Broking Limited, Trust, Interview, Conversation, Domino's Pizza, Technology, Chatbot, Automation, Personality, NLP, MG Motor, Google, Sephora, Alexa, Language, CEO, Organization, Machine learning, Siemens Saudi Arabia, Natural language processing, IDC, Time, CX, American Bureau of Shipping, Adoption, Dynamics, Hyundai, Human voice, Solution, AI, Human, VOICE, Communication, Customer service, Sales

ARLINGTON, Va., Dec. 7, 2021 /PRNewswire-PRWeb/ --Raghu Ravinutala, CEO and co-founder of Yellow.ai , the world's leading customer experience (CX) automation platform, trusted by 1,000+ customers globally, will take the keynote stage today at VOICE Summit 2021, the AI industry's flagship event shaping the future of voice, conversational AI, and ambient computing.

Key Points: 
  • ARLINGTON, Va., Dec. 7, 2021 /PRNewswire-PRWeb/ --Raghu Ravinutala, CEO and co-founder of Yellow.ai , the world's leading customer experience (CX) automation platform, trusted by 1,000+ customers globally, will take the keynote stage today at VOICE Summit 2021, the AI industry's flagship event shaping the future of voice, conversational AI, and ambient computing.
  • "I'm honored to share with the VOICE 2021 audience what it means to turn customer interactions from moments of trouble into moments of trust," said Yellow.ai CEO and Co-founder Raghu Ravinutala.
  • "I am excited to welcome Raghu to our keynote stage," said Pete Erickson, founder of the VOICE Summit and CEO of Modev, the technology community company.
  • Using Dynamic AI Agents to Create Moments of Trust" on December 7 at 1:15 pm ET at Voice 2021 on the Keynote Stage.

Yellow.ai Launches INBOX - an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience

Retrieved on: 
Tuesday, November 9, 2021
NLU, Intelligence, Language, Siemens Saudi Arabia, SAN, CEO, Domino's Pizza, Mark (given name), Technology, Conversation, Automation, CRM, American Bureau of Shipping, AI, MG Motor, CPO, CX, Human, Sephora, IDC, Solution, NLP, Chatbot, UX, 40, Communication, Hyundai, Edelweiss Broking Limited, CSAT, Sales, Customer service, Online shopping

As per Gartner, low-effort experiences for customers cuts costs by reducing ~40% repeat calls, 50% escalations and 54% channel switching.

Key Points: 
  • As per Gartner, low-effort experiences for customers cuts costs by reducing ~40% repeat calls, 50% escalations and 54% channel switching.
  • When service representatives provide better experiences, they feel better about their jobs, and intent to stay increases by upto 17%.
  • Yellow.ai's automation-first approach to handling customer requests, live-agent handoffs and exception handling is redefining how businesses offer customer support and improve CSAT (customer satisfaction).
  • Yellow.ai's INBOX boosts CX by:
    One of Yellow.ai's largest clients in SouthEast Asia experienced a 20% increase in CSAT scores post deploying INBOX for customer support.

Yellow.ai Launches INBOX - an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience

Retrieved on: 
Tuesday, November 9, 2021
NLU, Intelligence, Language, Siemens Saudi Arabia, SAN, CEO, Domino's Pizza, Mark (given name), Technology, Conversation, Automation, CRM, American Bureau of Shipping, AI, MG Motor, CPO, CX, Human, Sephora, IDC, Solution, NLP, Chatbot, UX, 40, Communication, Hyundai, Edelweiss Broking Limited, CSAT, Sales, Customer service, Online shopping

As per Gartner, low-effort experiences for customers cuts costs by reducing ~40% repeat calls, 50% escalations and 54% channel switching.

Key Points: 
  • As per Gartner, low-effort experiences for customers cuts costs by reducing ~40% repeat calls, 50% escalations and 54% channel switching.
  • When service representatives provide better experiences, they feel better about their jobs, and intent to stay increases by upto 17%.
  • Yellow.ai's automation-first approach to handling customer requests, live-agent handoffs and exception handling is redefining how businesses offer customer support and improve CSAT (customer satisfaction).
  • Yellow.ai's INBOX boosts CX by:
    One of Yellow.ai's largest clients in SouthEast Asia experienced a 20% increase in CSAT scores post deploying INBOX for customer support.

Yellow.ai's New Executive Hires and Offices Add to US Expansion Push as Demand for CX Automation Grows

Retrieved on: 
Monday, October 25, 2021
NEW, SAP SuccessFactors, Siemens Saudi Arabia, American Bureau of Shipping, Organization, Domino's Pizza, George Fox University, NOKIA, Alexa, U.S. Central Credit Union, HR, Hyundai, AI, IDC, Infosys, CA Technologies, Google, Chatbot, Sant Celoni, Intelligence, Automation, Edelweiss Broking Limited, SAN, Sephora, Industry, Marketing, IVR, Text, Leadership, Sony Pictures, CEO, Silicon, Growth, Celica, CMO, Frost, CX, Mather, MG Motor, SVP, Landers, Ogilvy, Entrepreneurship, SAP, Frost & Sullivan, Dropbox, Hewlett-Packard, Fresh water, Language, Conversation, HBO, Levi Strauss & Co., Partnership, ESPN, Video game, Management, Customer service

Over the past year, Yellow.ai has grown 470+% in recurring revenue while securing hundreds of new customers globally.

Key Points: 
  • Over the past year, Yellow.ai has grown 470+% in recurring revenue while securing hundreds of new customers globally.
  • In May, the company brought on Derek Risley as the new SVP Sales to build out the North American sales organization.
  • Derek has over 20 years experience building and leading world class sales teams at Oracle, SuccessFactors, SAP, and most recently Yext.
  • Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader.

Yellow.ai Debuts as a Major Contender in Everest Group's PEAK Matrix for Conversational AI

Retrieved on: 
Wednesday, September 1, 2021
Industry, Customer support, MG Motor, American Bureau of Shipping, Human, Automation, Hyundai, NLP, Sephora, IDC, AI, NLU, Intelligence, Domino's Pizza, Conversation, CX, Solution, CEO, Chatbot, Siemens Saudi Arabia, Customer engagement, Conversational commerce, Matrix, Edelweiss Broking Limited, Customer service

DUBAI, UAE, Sept. 1, 2021 /PRNewswire/ -- Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has debuted as a Major Contender in Everest Group's Conversational AI Products PEAK Matrix® Assessment 2021. The company is in the midst of a rapid global expansion after experiencing 470+% growth in recurring revenue while securing hundreds of new customers in just over a year.

Key Points: 
  • The PEAK Matrix evaluates Conversational AI products by market impact (measured by market adoption, portfolio mix and value delivered) along with vision and capability (measured by vision and strategy, implementation and support, technology capabilities, execution and monitoring, and breadth of services).
  • Emerging as a major contender in Conversational AI platforms, Yellow.ai's AI-powered voice and chat bots support 100+ languages across 35+ channels to automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
  • Yellow.ai's Conversational AI solutions combine its proprietary NLP and NLU engine, multi-factorial intent recognition capabilities and deep learning-based insights engine, to deliver total customer experience at scale.
  • Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader.

Yellow.ai Debuts as a Major Contender in Everest Group's PEAK Matrix for Conversational AI

Retrieved on: 
Wednesday, September 1, 2021
Industry, Customer support, MG Motor, American Bureau of Shipping, Human, Automation, Hyundai, NLP, Sephora, IDC, AI, NLU, Intelligence, Domino's Pizza, Conversation, CX, Solution, CEO, Chatbot, Siemens Saudi Arabia, Customer engagement, Conversational commerce, Matrix, Edelweiss Broking Limited, Customer service

SAN FRANCISCO, Sept. 1, 2021 /PRNewswire/ -- Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has debuted as a Major Contender in Everest Group's Conversational AI Products PEAK Matrix® Assessment 2021. The company is in the midst of a rapid global expansion after experiencing 470+% growth in recurring revenue while securing hundreds of new customers in just over a year.

Key Points: 
  • The PEAK Matrix evaluates Conversational AI products by market impact (measured by market adoption, portfolio mix and value delivered) along with vision and capability (measured by vision and strategy, implementation and support, technology capabilities, execution and monitoring, and breadth of services).
  • Emerging as a major contender in Conversational AI platforms, Yellow.ai's AI-powered voice and chat bots support 100+ languages across 35+ channels to automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
  • Yellow.ai's Conversational AI solutions combine its proprietary NLP and NLU engine, multi-factorial intent recognition capabilities and deep learning-based insights engine, to deliver total customer experience at scale.
  • Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader.

Yellow.ai Debuts as a Major Contender in Everest Group's PEAK Matrix for Conversational AI

Retrieved on: 
Wednesday, September 1, 2021
Industry, Customer support, MG Motor, Growth, American Bureau of Shipping, Human, Automation, Hyundai, NLP, Sephora, IDC, AI, NLU, Intelligence, Domino's Pizza, Conversation, CX, Solution, SAN, CEO, Chatbot, Siemens Saudi Arabia, Customer engagement, Conversational commerce, Matrix, Edelweiss Broking Limited, Customer service

SAN FRANCISCO, Sept. 1, 2021 /PRNewswire/ -- Yellow.ai , the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has debuted as a Major Contender in Everest Group's Conversational AI Products PEAK Matrix Assessment 2021.

Key Points: 
  • SAN FRANCISCO, Sept. 1, 2021 /PRNewswire/ -- Yellow.ai , the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has debuted as a Major Contender in Everest Group's Conversational AI Products PEAK Matrix Assessment 2021.
  • Emerging as a major contender in Conversational AI platforms, Yellow.ai's AI-powered voice and chat bots support 100+ languages across 35+ channels to automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
  • Yellow.ai's Conversational AI solutions combine its proprietary NLP and NLU engine, multi-factorial intent recognition capabilities and deep learning-based insights engine, to deliver total customer experience at scale.
  • Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader.

 yellow.ai Raises $78.15M to Deliver Total Customer Experience Automation

Retrieved on: 
Wednesday, August 4, 2021
Data Management, Technology, Professional Services, Marketing, Communications, Other Technology, Software, Other Professional Services, Networks, Internet, Finance, Articles, Instant messaging, Chatbot, Natural language parsing, Customer support, Automation, Technology, Management

Lightspeed Venture Partners again participated in this round, which brings total funding raised so far to $102.15M.

Key Points: 
  • Lightspeed Venture Partners again participated in this round, which brings total funding raised so far to $102.15M.
  • View the full release here: https://www.businesswire.com/news/home/20210804005587/en/
    Raises $78.15M to Deliver Total CX Automation (Graphic: Business Wire)
    yellow.ai enables enterprises to leverage its proprietary NLP engine and platform to build chatbots and voice bots, in 100+ languages, across 35+ channels that automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
  • Sapphire is looking forward to this partnership, and to supporting yellow.ai s mission to revolutionize customer experience with better service.
  • These innovations have increased the enterprises time to value vastly to deliver 60% automation in the first 30 days of go-live.