Affective computing

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

Retrieved on: 
Tuesday, December 19, 2023

The goal is not to replace agents but rather, empower and inform them with tools and data insights to improve customer service interactions.

Key Points: 
  • The goal is not to replace agents but rather, empower and inform them with tools and data insights to improve customer service interactions.
  • As AI continues to revolutionize contact center operations, it’s important to balance the human and AI approach to better meet these high customer expectations.
  • Half (50%) of consumers surveyed stated having additional ways to contact customer service, such as live chat, would improve their next customer experience.
  • Only 50% of respondents were satisfied with the wait or hold time in their most recent customer service experience.

DSS Hires Robert L. Gordon III to Lead Artificial Intelligence Efforts

Retrieved on: 
Tuesday, December 19, 2023

JUNO BEACH, Fla., Dec. 19, 2023 /PRNewswire-PRWeb/ -- Document Storage Systems, Inc. (DSS), a leading provider of health information technology (HIT) solutions for federal, private and public health care organizations, today announced that Robert L. Gordon III has joined the company as Senior Strategic Leader for AI and Digital Innovation.    

Key Points: 
  • "I couldn't be happier to be joining the amazing professionals that make up DSS," said Mr. Gordon.
  • Most recently Mr. Gordon served as Chief Growth Officer of SBG Technology Solutions (SBG), a wholly owned subsidiary of DSS.
  • We look forward to the same kind of impact at DSS, particularly around the application of AI technology."
  • "I couldn't be happier to be joining the amazing professionals that make up DSS," said Mr. Gordon.

Uniphore Recognized as a Leader in Latest Opus Intelliview Report on Enterprise Intelligent Assistants in Conversational AI

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Tuesday, November 28, 2023

Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.

Key Points: 
  • Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.
  • Uniphore is recognized for its standout applications, U-Self Serve and U-Assist, which provide enterprise-grade AI for improved customer and employee experiences.
  • “It’s an honor to see Uniphore recognized by Opus Research as a Leader in Enterprise Intelligent Assistants.
  • “We have more than 15 years of experience in the enterprise AI space and will continue to pursue our mission of transforming every part of the enterprise via our AI-native platform.”

Uniphore Advances Enterprise AI with Next Generation X Platform Capabilities

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Tuesday, November 14, 2023

These innovations include the development of and usage of multiple modes of data to deliver AI solutions with pre-built guardrails which help ensure the successful integration of Knowledge AI, Emotion AI, and Generative AI, leveraging all data sources including voice, video and text in real time on its industry leading X Platform.

Key Points: 
  • These innovations include the development of and usage of multiple modes of data to deliver AI solutions with pre-built guardrails which help ensure the successful integration of Knowledge AI, Emotion AI, and Generative AI, leveraging all data sources including voice, video and text in real time on its industry leading X Platform.
  • As a result, Uniphore’s suite of industry leading applications now has capabilities that are unmatched in the industry.
  • “Fully embracing Enterprise AI poses several challenges to enterprise executives,” explains Dan Miller, lead analyst at Opus Research.
  • To stay up to date with the latest commentary, follow our blog , connect with us on LinkedIn , X, Facebook , or Instagram .

Sensi.AI Recognized in Two 2023 Gartner® Hype Cycle™ Reports

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Wednesday, December 6, 2023

AUSTIN, Texas, Dec. 6, 2023 /PRNewswire/ -- Sensi.AI , the leader in AI-native, data and analytics SaaS companies in senior care, today announced Gartner's recognition of the company and its predictive analytics platform in two reports: the Hype Cycle for Healthcare Data, Analytics and AI, 2023 and the Hype Cycle for Consumer Engagement and Experience in Healthcare and Life Sciences, 2023.

Key Points: 
  • AUSTIN, Texas, Dec. 6, 2023 /PRNewswire/ -- Sensi.AI , the leader in AI-native, data and analytics SaaS companies in senior care, today announced Gartner's recognition of the company and its predictive analytics platform in two reports: the Hype Cycle for Healthcare Data, Analytics and AI, 2023 and the Hype Cycle for Consumer Engagement and Experience in Healthcare and Life Sciences, 2023.
  • In the first Gartner report, Hype Cycle for Healthcare Data, Analytics and AI, 2023, Sensi.AI is mentioned as a Sample Vendor for "Emotion AI in HCLS."
  • Gartner notes, "Emotion AI is considered transformational as it turns human behavioral attributes into data."
  • To learn more about the Sensi's capabilities, book a meeting to speak to our experts.

Affectiva Announces New Emotion AI Attention Metric with Smart Eye’s Sophisticated Eye Tracking Technology

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Tuesday, September 12, 2023

Today, Affectiva , a Smart Eye company, announced a new attention metric in its cloud-based Emotion AI offering.

Key Points: 
  • Today, Affectiva , a Smart Eye company, announced a new attention metric in its cloud-based Emotion AI offering.
  • This metric, bolstered by Smart Eye's advanced automotive safety-grade eye tracking technology, represents a significant leap in viewer attention measurement for brands, advertisers, entertainment companies, and their market researchers.
  • For over 20 years Smart Eye, a pioneer of Human Insight AI, has provided industry-leading eye tracking technology to the automotive industry.
  • The next iteration of this Emotion AI technology, featuring the upgraded attention metric, harmoniously combines the Affectiva facial expression technology with Smart Eye's best-of-breed eye tracking.

Uniphore Recognized in Ten Gartner® Hype Cycle™ Reports

Retrieved on: 
Tuesday, August 29, 2023

Uniphore , one of the world’s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.

Key Points: 
  • Uniphore , one of the world’s largest AI-native, enterprise SaaS companies, today announced that it has been recognized in ten Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are driving rapid innovation across enterprise organizations worldwide.
  • Gartner Hype Cycle reports provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.
  • CV and signal analysis have been used for years to support neuromarketing research to test reactions to products and ads.
  • Gartner clients can read the additional Gartner Hype Cycle reports that include Uniphore as a Sample Vendor in the Gartner portal, including the 2023 reports for:

Uniphore Named “Best Conversational AI Platform” in 6th Annual Artificial Intelligence Breakthrough Awards Program

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Tuesday, July 18, 2023

Uniphore , one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Key Points: 
  • Uniphore , one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.
  • Complete with emotion AI, knowledge AI, low code/no code technology, computer vision and robotic process automation (RPA), the X platform boasts a robust architecture.
  • “We’re proud to have won AI Breakthrough’s ‘Best Conversational AI Platform’ award.
  • “Uniphore is a true pioneer in the field of conversational AI.

Avaya ENGAGE® 2023 Announces Guest Speakers: Chef and Humanitarian, José Andrés; Entrepreneur and AI Thought Leader, Rana el Kaliouby, PhD; Explorer and Performance Coach, Mark Pollock

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Tuesday, June 13, 2023

Avaya , a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced José Andrés, Rana el Kaliouby, PhD, and Mark Pollock will be featured presenters at Avaya ENGAGE® 2023 .

Key Points: 
  • Avaya , a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced José Andrés, Rana el Kaliouby, PhD, and Mark Pollock will be featured presenters at Avaya ENGAGE® 2023 .
  • He will discuss how a culture of innovation and creativity not only leads to personal and organizational success, but also a better tomorrow for all.
  • Rana el Kaliouby, PhD: Egyptian-American scientist, entrepreneur, investor and an AI thought leader on a mission to humanize technology before it dehumanizes us.
  • Author of ‘Making It Happen,’ Mark is the subject of the acclaimed documentaries 'Blind Man Walking' and 'Unbreakable – The Mark Pollock Story.'

Interactive Robots Global Market Report 2023: Robotics-As-A-Service (RaaS) Garners Attention for all the Right Reasons

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Wednesday, May 31, 2023

Growing Spending on Conversational Commerce Opens a Parallel Opportunity for Chatbots in Marketing & Customer Care Operations: Global Market for Conversational Commerce (In US$ Billion) for Years 2023, 2025, 2027, 2029 and 2031

Key Points: 
  • Growing Spending on Conversational Commerce Opens a Parallel Opportunity for Chatbots in Marketing & Customer Care Operations: Global Market for Conversational Commerce (In US$ Billion) for Years 2023, 2025, 2027, 2029 and 2031
    Affective Computing Paves the Way for the Development of More Interactive, Responsive, Human Like Robots
    Advances in Affective Computing Make Emotion Recognition for Human-Robot Interaction a Reality: Global Market for Affective Computing (In US$ Billion) for Years 2023, 2025, 2027, 2029 and 2031
    Demand for More Intuitive & Interactive Solutions Paves the Way for the Emergence of Robotics as an Important Area of Application for Gesture Recognition: Global Market for Gesture Recognition (In US$ Million) for Years 2023, 2025 and 2027
    ChatGPT Ushers a New Beginning in the Era in Robotics, Beginning With Easy Interactivity
    Continuous Advancements in NLP Remains Crucial for Building Seamless Interactive Skills of Robots: Global Market for Natural Language Processing (NLP) in US$ Billion for Years 2023, 2025, 2027 and 2029