Role

Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise

Retrieved on: 
Monday, September 26, 2022

Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.

Key Points: 
  • Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.
  • Noise around the agent isnt the only problem callers locations also have an impact on call success.
  • The immediate abandonment of half of call center calls due to noise should raise red flags with call centers everywhere, if only because its a huge operating expense.
  • IRIS Clarity is an AI-powered software solution that removes distracting background noise from your VoIP and customer calls.

AM Best to Sponsor 2022 African Reinsurance Forum

Retrieved on: 
Monday, September 26, 2022

AM Best is a sponsor of the upcoming African Insurance Organisation (AIO) 26th Annual African Reinsurance Forum, taking place 1-5 October 2022 in Lom, Togo.

Key Points: 
  • AM Best is a sponsor of the upcoming African Insurance Organisation (AIO) 26th Annual African Reinsurance Forum, taking place 1-5 October 2022 in Lom, Togo.
  • The event is themed as Sustainable Growth: The Role of African Reassurers in Economic Growth and Development.
  • AM Best recently published its major annual special report on the global reinsurance industry, featuring dedicated sections focused on reinsurance trends among Middle East and North Africa (MENA) as well as those operating across the sub-Saharan region.
  • For more information about the AIO and its 26th Reinsurance Forum in Lom, Togo, refer to the event page at https://africaninsurance-events.org/ .

Believe and TuneCore Host Gender Equality Hub, Offering a Series of Specialized Master Classes By Key Industry Partners Available to All Reeperbahn Attendees

Retrieved on: 
Saturday, September 24, 2022

REEPERBAHN, Germany, Sept. 24, 2022  /PRNewswire-PRWeb/ -- Believe, one of the leading digital music company, and its leading independent artist-direct digital music distributor TuneCore, have assembled a one day program of master classes, designed to give Reeperbahn Festival attendees access to Keychange's career building programming.

Key Points: 
  • Now in its second year, the Gender Equality Hub will again be hosted at the Hamburger Ding in Reeperbahn.
  • The slate of master classes are part of Reeperbahn Festival's official conference schedule and open to all attendees, with priority given to women and gender minorities.
  • This initiative is perfectly aligned with our CSR strategy, ' Shaping Music for Good ,' and our commitment to creating a more equitable, respectful and inclusive music industry."
  • Among those presenting master classes are YouTube, Apple Music, SoundCloud, TikTok, RecordJet, and Sentric Music.

Guide Dogs for the Blind and American Foundation for the Blind Release Research Study Findings

Retrieved on: 
Thursday, September 22, 2022

Guide Dogs for the Blind (GDB) and the American Foundation for the Blind (AFB) have announced the findings of The Role of Guide Dogs in 2022 and Beyond, a joint, two-year research study to examine the long-term outlook for guide dog use in the United States and Canada.

Key Points: 
  • Guide Dogs for the Blind (GDB) and the American Foundation for the Blind (AFB) have announced the findings of The Role of Guide Dogs in 2022 and Beyond, a joint, two-year research study to examine the long-term outlook for guide dog use in the United States and Canada.
  • Study findings will be published in peer-reviewed research journals and will be presented at conferences focused on blindness.
  • Headquartered in San Rafael, Calif., Guide Dogs for the Blind (GDB) is the largest guide dog school in North America.
  • The American Foundation for the Blind (AFB) mobilizes leaders, advances understanding, and champions impactful policies and practices using research and data.

Value Research Center, Kyoto at the UNGA77 Science Summit

Retrieved on: 
Wednesday, September 21, 2022

Prof. Philip Sugai, Director of the Value Research Center (VRC) at Doshisha University, Kyoto will share how he and his research team have integrated and synthesized many of the world's top ESG and sustainability reporting frameworks into The Value Model, a goal-based, objective, and transparent model for measuring stakeholder value at this year's UN General Assembly Science Summit.

Key Points: 
  • Prof. Philip Sugai, Director of the Value Research Center (VRC) at Doshisha University, Kyoto will share how he and his research team have integrated and synthesized many of the world's top ESG and sustainability reporting frameworks into The Value Model, a goal-based, objective, and transparent model for measuring stakeholder value at this year's UN General Assembly Science Summit.
  • The theme of this year's Science Summit is "The Role of Science and Innovation in Attaining the United Nations' Sustainable Development Goals (SDGs)."
  • The 8th annual Science Summit is being held live in New York and online and it is free to attend.
  • Details of the Valuing Value workshop are here:
    Registration for Science Summit at UNGA77 (free) is here:
    The Value Research Center (VRC) at Doshisha University in Kyoto, Japan was established in November 2021.

Incentive Industry Experts Discuss Challenges and Solutions for Motivating Today's Decentralized Workforce

Retrieved on: 
Tuesday, September 20, 2022

WASHINGTON, Sept. 20, 2022 /PRNewswire-PRWeb/ -- The Incentive Research Foundation is pleased to announce the release of Decentralized Workforce: Fundamental Drivers & Engagement in the New Workplace. This study explores the fundamental drivers of employee performance in the current work environment and the impact of hybrid workforces on culture. Based on in-depth interviews with incentive industry professionals, the study provides recommendations on using incentives, recognition and engagement programs as drivers of employee experience.

Key Points: 
  • The Incentive Research Foundation is pleased to announce the release of Decentralized Workforce: Fundamental Drivers & Engagement in the New Workplace.
  • WASHINGTON, Sept. 20, 2022 /PRNewswire-PRWeb/ -- The Incentive Research Foundation is pleased to announce the release of Decentralized Workforce: Fundamental Drivers & Engagement in the New Workplace.
  • Based on in-depth interviews with incentive industry professionals, the study provides recommendations on using incentives, recognition and engagement programs as drivers of employee experience.
  • "The industry professionals who participated in this study offer keen insights to the changes, challenges, and solutions for motivating the changing workforce."

Parks Associates: Electric Vehicle Owners Are Two Times as Likely to Own Smart Home Devices and Up to Five Times as Likely to Own Smart Appliances

Retrieved on: 
Tuesday, September 20, 2022

DALLAS, Sept. 20, 2022 /PRNewswire/ -- Parks Associates' new consumer study Electric Vehicles and the Smart Home finds that nearly three-fourths of electric vehicle (EV) owners own at least one smart home device, compared to 38% of all US internet households. The research firm will share its energy and smart home insights on the panel "The Role of Energy Management in the Future Home" at the upcoming CEDIA Expo on September 29.

Key Points: 
  • Parks Associates research shows6% of US internet households owned an EV at the end of 2021, with 19% likely to purchase an EV in the next year.
  • EV owners are much more likely to have smart home solutions at home, including two times more likely to have a smart thermostat and video doorbell compared to the general population.
  • "They are more likely to have video doorbells, smart thermostats, and security systems, but more notably they are willing and able to invest in big ticket devices like smart appliances and less-commonly owned smart devices like smart sprinkler systems."
  • Electric Vehicles and the Smart Home measures adoption of EVs, including the charging and usage habits of owners, purchase intention for non-owners, and the barriers to buying.

GreenTrees Executive to Join Panel Discussion at Climate & Capital Conference

Retrieved on: 
Friday, September 16, 2022

THE PLAINS, Va., Sept. 16, 2022 /PRNewswire-PRWeb/ -- WHAT Chandler Van Voorhis, co-founder and managing partner at GreenTrees, will join a panel of experts at the Climate & Capital Conference in a session titled, "The Role of Environmental Markets in Net Zero: Creating an Asset Class for Natural Capital."

Key Points: 
  • Coinciding with Climate Week NYC, the Climate & Capital Conference, hosted by ICE, Gitterman Asset Management and FINTECH.TV, will bring together industry leaders in investment, business, and climate communities to discuss pertinent climate topics.
  • These will include strategies to align capital with climate commitments, ways to engage with corporate issuers on decarbonization strategies, and solutions to measure and manage climate risk.
  • ICE recently announced two upcoming auctions of GreenTrees' nature-based carbon removal credits to be held later this year.
  • Fortune 500 companies trust GreenTrees' carbon credits to meet sustainability goals and combat climate change.

Global CBRN (Chemical, Biological, Radiological and Nuclear) Defense Market Report 2022-2026: Military Spending in the Wake of the Russia Ukraine War, CBRN Defense Solutions are Poised to Benefit - ResearchAndMarkets.com

Retrieved on: 
Friday, September 16, 2022

Biological warfare holds serious concerns as the technology linked with production of these weapons is comparatively affordable and is easy to access.

Key Points: 
  • Biological warfare holds serious concerns as the technology linked with production of these weapons is comparatively affordable and is easy to access.
  • The acquisition along with dissemination of some of the restricted organisms such as Variola major is possible.
  • Russia has alleged that Ukraine and the US are working with pathogens known to cause serious infections in various laboratories.
  • Pandemic Fails to Deter Global Military Spending, Which Spirals to All Time High in 2021, a Sign of Good Times to Prevail for CBRN Defense

Offering Insights into Global Finance in Jeollabuk-do, a Regionally-Driven Global Economic Network

Retrieved on: 
Friday, September 16, 2022

SEOUL, South Korea, Sept. 16, 2022 /PRNewswire/ -- Jeollabuk-do (Governor Kim Kwan-Young) announced that the 3rd GENIE* Forum will be held in the JeonjuHanok Village area, including Lahan Hotel, for two days from Sep. 22 (Thu.) to Sep. 23 (Fri.).

Key Points: 
  • A global network of 11 collaborative organizations, including Presidential Committee for Balanced National Development, Jeollabuk-do, JeonjuCity and the National Pension Service
    Held in JeonjuHanok Village area for two days, from Sep. 22 (Thu.)
  • to Sep. 23 (Fri.)
    SEOUL, South Korea, Sept. 16, 2022 /PRNewswire/ -- Jeollabuk-do (Governor Kim Kwan-Young) announced that the 3rd GENIE* Forum will be held in the JeonjuHanok Village area, including Lahan Hotel, for two days from Sep. 22 (Thu.)
  • Members of the GENIE Forum Organizing Committee and heads of major related organizations will gather in the Opening Ceremony, held on Sep. 22 (Thu.)
  • at Lahan Hotel, while global asset management experts will hold discussions under the theme, "The Future of Asset Management and The Role of Regional Finance" during the Jeonbuk International Finance Conference.