Movers & Shakers

Capriotti's Sandwich Shop and Wing Zone Close Out 2022 with Agreements to Open 235 New Shops

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Tuesday, January 10, 2023

Master franchise, Mayo, Movers & Shakers, International Franchise Association, VFC, Republic, Las Vegas Review-Journal, Franchising, Growth, Shakers, Cranberry sauce, Fast casual restaurant, Marketing, Las Vegas, Transport, Fast food, Capriotti's

LAS VEGAS, Jan. 10, 2023 /PRNewswire/ -- As 2022 comes to a close, Capriotti's Sandwich Shop (Capriotti's) and Wing Zone announced today yet another triumphant quarter to round out a record-breaking year for both brands in 2022. With the signing of 9 area development agreements in Q4 equating to a total of 92 new locations, Capriotti's is closing out the year with a total of 235 new shops – 99 Capriotti's and 136 Wing Zones.

Key Points:

This year, Capriotti's and Wing Zone were celebrated and recognized by industry leaders and peers for their technological innovation and impressive performance in several aspects.
Additionally, Capriotti's was named one of the top 25 most successful brands on Fast Casual's 2022 Top 100 Movers & Shakers list.
328 on Franchise Times Top 500 and Wing Zone graced the list for the first time, coming in at No.
Founded in 1993, Wing Zone is an international fast-casual restaurant franchise known for its cooked-to-order, flavor-fused chicken wings, and tenders.

Black Friday and Cyber Monday customer communications become more conversational

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Tuesday, December 20, 2022

Highlighting the continued popularity of the promotional days, Black Friday interactions were up 48% compared to an average Friday in November.

Key Points:

Highlighting the continued popularity of the promotional days, Black Friday interactions were up 48% compared to an average Friday in November.
Cyber Monday interactions increased by 44% compared to an average Monday in the same month.
The U.S. was the main driver of growth, where interactions increased 66% on Black Friday and 65% on Cyber Monday compared to 2021.
Ivan Ostojić, Chief Business Officer at Infobip, said: “Our data shows that businesses and brands increasingly favor rich and more conversational communications channels to communicate with their customers across Black Friday and Cyber Monday.

Infobip Appoints Vice President of Marketing and Growth to Support Ambitious Targets

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Friday, December 16, 2022

Global cloud communications platform Infobip has appointed Ben Lewis as Vice President of Marketing and Growth.

Key Points:

Global cloud communications platform Infobip has appointed Ben Lewis as Vice President of Marketing and Growth.
Ben will lead Infobips global marketing and growth function and is responsible for increasing the firms market share and brand awareness to meet its ambitious growth targets.
He will also enhance Infobips customer marketing and growth capabilities by, for instance, introducing new initiatives such as account-based marketing.
Ivan Ostoji, Chief Business Officer at Infobip, said: Infobip is focused on profitable growth, and the marketing and growth team is critical to our success.

New Infobip research shows the rising dominance of chat apps for customer communications

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Monday, November 28, 2022

Internet, Communications, Technology, Other Communications, Software, Marketing, Growth, SMS, E-commerce, Organization, WhatsApp, IDC, Leaderboard, Movers & Shakers, Communication, RCS, Online shopping, Video game, Infobip

New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences.

Key Points:

New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences.
First, customer communications today are more digital than ever, with a 68% increase in interactions across all digital channels.
But, as our data shows, to meet customer needs, businesses and brands must first embed global real-time omnichannel communications.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.

Infobip to Improve Customer Satisfaction With Dialogflow Integration Through Partnership With Google Cloud

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Thursday, November 17, 2022

The integration leverages Conversations, Infobips cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging.

Key Points:

The integration leverages Conversations, Infobips cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging.
This integration is designed to help improve satisfaction and reduce demand on customer service agents.
Responding to this trend, Google Cloud Dialogflow now offers access to WhatsApp through Infobips cloud contact center solution Conversations, helping improve user satisfaction and retention.
As a globally connected cloud communications platform, Infobip is an excellent partner for leading businesses such as Google Cloud.

Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp

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Thursday, October 27, 2022

A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience.

Key Points:

A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience.
The chatbot has been built and deployed on the WhatsApp for Business platform using Infobip's chatbot building platform Answers.
Silvio Kuti, CEO of Infobip said, Customers are increasingly moving away from an app-only approach.
So, businesses need to be where their customers are and provide an end-to-end customer journey within the channels their customers use.

Infobip integrates with ServiceNow to improve customer experience

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Tuesday, October 11, 2022

Infobip , the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers.

Key Points:

Infobip , the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers.
The integration, available now in the ServiceNow Store , improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.
Veselin Vukovi, VP Strategic Partnerships at Infobip, said: Creating connected customer experiences is at the heart of what Infobip does.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.

Capriotti's Sandwich Shops Lands on Inc. Magazine's List of America's Fastest-Growing Companies

Retrieved on:

Thursday, August 25, 2022

LAS VEGAS, Aug. 25, 2022 /PRNewswire/ -- Capriotti's Sandwich Shop (Capriotti's), the award-winning fast-casual sandwich franchise, announced today that it has been recognized for the first time ever on Inc. Magazine's annual Inc. 5000 list, the most respected ranking of the nation's fastest-growing private companies. On the heels of impressive growth so far this year, major investment in innovation and technology and industry-leading AUV, Capriotti's came in at No. 4,641 on this year's list.

Key Points:

The Inc. 5000 list, which began in 1982 to recognize the fastest-growing companies in the United States, only includes brands that have proven themselves with increased growth, revenue and reputation within the industry.
In addition to the Inc. 5000 ranking, Capriotti's has maintained strong sales and continues to attract investors in markets across the country.
This includes The Bobbie, the shop's acclaimed best-seller, made with homemade turkey, cranberry sauce, stuffing, and mayo on a soft roll.
Capriotti's signature sub, The Bobbie, was voted "The Greatest Sandwich in America" by thousands of readers across the country, as reported by AOL.com.

Infobip Builds an Integration for HubSpot to Enhance Customer Experience

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Tuesday, August 23, 2022

Infobip , the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpots clients.

Key Points:

Infobip , the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpots clients.
The integration, available in HubSpots App Marketplace , enables its clients to connect with customers using their preferred communication channel, to deliver a great customer experience and boost engagement and sales.
With the Infobip integration, our customers now have access to market-leading customer communications over WhatsApp and SMS, helping them to enhance engagement, increase loyalty and ultimately drive sales.
HubSpot App Partners are independent software vendors who have built an integration with HubSpot and been accepted to the App Marketplace.

ArtsAI Named Fastest Growing Ad Technology Company in America

Retrieved on:

Tuesday, August 23, 2022

The Inc. 5000 list is considered the definitive measure of the most successful independent companies in America.

Key Points:

The Inc. 5000 list is considered the definitive measure of the most successful independent companies in America.
Its a tremendous honor for ArtsAI to be listed as the fastest growing Ad Tech company on the INC 5000 list, said Erik Lundberg, ArtsAI CRO.
Yuri Khidekel, ArtsAIs CEO, said, Benchmarking has shown ArtsAIs Predictive Personalization technology increases marketer Return on Ad Spend (ROAS) an average of 53%.
ArtsAI provides trusted, AI-driven independent audio solutions for modern marketers, agencies, and media companies across podcasts, streaming audio, and coming soon, broadcast.