Dialogflow | Jotup

General Motors Teams Up with Google Cloud on AI Initiatives

Retrieved on:

Tuesday, August 29, 2023

Cloud, IVA, EV, Synthetic media, Dialogflow, Google Cloud Platform, Software, Human, Google Maps, Algorithm, Google Cloud, OnStar, Google Play, AI, System, General Motors, Mobile phone, Sales, Satellite navigation device

DETROIT and SUNNYVALE, Calif., Aug. 29, 2023 /PRNewswire/ -- General Motors and Google Cloud today shared new details on how the two companies collaborated to bring conversational AI technology into millions of GM vehicles, helping drivers in a variety of ways. Since its launch in 2022, GM's OnStar Interactive Virtual Assistant (IVA) has been powered by advanced, intent-recognition algorithms that use Google Cloud's conversational AI technologies, providing OnStar Members with responses to common inquiries, as well as routing and navigation assistance. The successful deployment of Google Cloud's AI in GM's OnStar service has now opened the door to future generative AI deployments being jointly piloted by GM and Google Cloud.

Key Points:

The successful deployment of Google Cloud's AI in GM's OnStar service has now opened the door to future generative AI deployments being jointly piloted by GM and Google Cloud.
The work with Google Cloud is another example of our efforts to transform how customers engage with our products and services."
Since then, the number of GM vehicles with Google built-in has grown, giving customers easy access to Google Assistant, Google Maps and Google Play, directly from their vehicles' center displays.
"General Motors is at the forefront of deploying AI in practical and effective ways that ultimately create better customer experiences," said Thomas Kurian, CEO, Google Cloud.

On the Heels of Google I/O, PaLM 2 AI Debuts in Sendbird's Chatbot API

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Friday, May 12, 2023

Bard, Education, Health, LLM, API, ChatGPT, Dialogflow, OpenAI, Billion, App Store (iOS/iPadOS), Organization, The Bard's Tale (1985 video game), Palm, SAN, API key, Customer service

SAN MATEO, Calif., May 12, 2023 /PRNewswire-PRWeb/ -- Sendbird, the global in-app conversations platform with over 300 million monthly active users, today announced it has integrated PaLM 2, Google Bard's new large language model (LLM), into its low-code chatbot API. Available now, Sendbird is one of the first organizations to power chatbots with Google's latest AI conversational engine for a commercial product.

Key Points:

Available now, Sendbird is one of the first organizations to power chatbots with Google's latest AI conversational engine for a commercial product.
"We were given early access to fully integrate Bard's LLM PaLM 2 into our chatbot API by Google's I/O's release," said John S. Kim, CEO and Co-founder of Sendbird.
Sendbird's chatbot API is the perfect middleware for online businesses, particularly in verticals like marketplaces , healthcare , financial services , on-demand , and education.
And for developers, they just have to integrate a few lines of code to leverage the Sendbird chatbot API.

Quantiphi launches Qollective.CX, an AI-led Total Experience Transformation Platform for Enterprise Customers

Retrieved on:

Wednesday, November 30, 2022

MARLBOROUGH, Mass., Nov. 30, 2022 /PRNewswire-PRWeb/ -- Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.

Key Points:

Qollective.CX is a one-stop experience management platform that enables organizations to provide best-in-class AI-powered customer, agent, and employee experiences.
MARLBOROUGH, Mass., Nov. 30, 2022 /PRNewswire-PRWeb/ -- Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.
Organizations are looking for a holistic experience strategy to achieve the aforementioned business goals.
The platform comprises six key modules designed to bridge targeted experience modernization gaps that occur at various stages of the 'enterprise experience' journey.

Quantiphi launches Qollective.CX, an AI-led Total Experience Transformation Platform for Enterprise Customers

Retrieved on:

Wednesday, November 30, 2022

MARLBOROUGH, Mass., Nov. 30, 2022 /PRNewswire/ -- Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.

Key Points:

Qollective.CX is a one-stop experience management platform that enables organizations to provide best-in-class AI-powered customer, agent, and employee experiences.
MARLBOROUGH, Mass., Nov. 30, 2022 /PRNewswire/ -- Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.
Organizations are looking for a holistic experience strategy to achieve the aforementioned business goals.
The platform comprises six key modules designed to bridge targeted experience modernization gaps that occur at various stages of the 'enterprise experience' journey.

Infobip to Improve Customer Satisfaction With Dialogflow Integration Through Partnership With Google Cloud

Retrieved on:

Thursday, November 17, 2022

The integration leverages Conversations, Infobips cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging.

Key Points:

The integration leverages Conversations, Infobips cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging.
This integration is designed to help improve satisfaction and reduce demand on customer service agents.
Responding to this trend, Google Cloud Dialogflow now offers access to WhatsApp through Infobips cloud contact center solution Conversations, helping improve user satisfaction and retention.
As a globally connected cloud communications platform, Infobip is an excellent partner for leading businesses such as Google Cloud.

T-Mobile Teams up with Google Cloud to Transform Customer Experiences

Retrieved on:

Tuesday, October 11, 2022

BELLEVUE, Wash. and SUNNYVALE, Calif., Oct. 11, 2022 /PRNewswire/ -- T-Mobile and Google Cloud today announced plans to transform customer experiences for wireless customers everywhere, leveraging Google Cloud's expertise in data analytics, artificial intelligence (AI), and machine learning (ML), and its extensive portfolio of leading 5G and edge computing products and solutions.

Key Points:

"We're thrilled to work with Google Cloud to address trends in consumer behavior, drive deeper relationships, and evaluate our customer-first approach."
This partnership will see T-Mobile and Google Cloud focus on the following areas:
Deepened Relationships with Customers: Google Cloud's solutions will help T-Mobile unlock powerful analyses to better understand its customers' needs.
From actionable customer insights to improved experiences across various customer touch points, Google Cloud solutions can help meet people where they are and with what they need.
Accelerated Innovation and Understanding: T-Mobile will work with Google Cloud to accelerate innovative and intelligence-powered customer experiences.

Google-Backed Startup, Massage Robotics, Set to Show How Robots Can Help People Heal with Problem-Free Massage Therapy - Launches Equity Crowdfunding via StartEngine

Retrieved on:

Tuesday, September 20, 2022

ALISO VIEJO, Calif., Sept. 20, 2022 /PRNewswire/ -- Massage Robotics recently highlighted a number of problematic access issues with massage therapy that continue to keep patients from choosing massage when they need it. Issues like affordability, pain, time management, shortage of therapists, and body privacy. Founded by Christian Mackin and Sean Mackin, Massage Robotics is the creator of the first life-sized massage robot – fully articulated and able to learn and evolve its massage routines via Machine Learning, AI, and Natural Language Processing using Google's Dialogflow. These robots will solve many problems facing the multibillion-dollar massage and massage therapy industry.

Key Points:

These robots will solve many problems facing the multibillion-dollar massage and massage therapy industry.
And the company is currently running a successful equity crowdfunding campaign via StartEngine.
"Probably the most glaring issue with massage are patients' fears of body security," said Christian Mackin, Co-Founder and CEO.
Explore just how good a robot massage can feel by visiting the Massage Robotics equity crowdfunding campaign.

ConvergeOne Announces Availability of Google CCAI's Full-Suite Capabilities as part of C1Conversations Solution

Retrieved on:

Tuesday, August 16, 2022

The tight integration of Google CCAI's full suite into C1Conversations brings together the benefits of AI and the implementation speeds of next-generation C/AX capabilities.

Key Points:

The tight integration of Google CCAI's full suite into C1Conversations brings together the benefits of AI and the implementation speeds of next-generation C/AX capabilities.
In addition, ConvergeOne's C/AX lifecycle expertise provides continual tuning to the new offering, guaranteeing a constantly updated and satisfying CCAI experience.
"We are delighted to offer our clients the combined power of C1Conversations and Google CCAI.
C1Conversations orchestrates the interaction of all these sources and their data to create insights while eliminating the complexity of tactical off-the-shelf solution integrations.

LivePerson upgrades Conversation Assist to supercharge agents with real-time AI recommendations

Retrieved on:

Friday, April 8, 2022

NEW YORK, April 8, 2022 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.

Key Points:

(Nasdaq: LPSN), a global leader in Conversational AI, today announced significant upgrades to its Conversation Assist capabilities, which provide agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.
Conversation Assist arms agents with the right answers and AI support to help customers get help or purchase products.
Conversation Assist instantly arms agents with the right answers and AI support to help customers get assistance or purchase products.
Conversation Assist drives meaningful outcomes for consumers, agents, and brands, including:
A major British telco brand uses Conversation Assist to increase efficiency and compliance accuracy for sales conversations.

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

Retrieved on:

Wednesday, January 27, 2021

This expanded conversational AI capability leverages Google Cloud Dialogflow CX, and is part of Avayas ongoing integration of Google Clouds Contact Center AI (CCAI).

Key Points:

This expanded conversational AI capability leverages Google Cloud Dialogflow CX, and is part of Avayas ongoing integration of Google Clouds Contact Center AI (CCAI).
They can afford to employ Intelligent Virtual Agents informed by innovation that Google Cloud has committed significant resources to develop.
Avaya AI Virtual Agent Enhanced capabilities are enabled through integration of Google Cloud Dialogflow CX with Avaya OneCloud CCaaS and OneCloud CPaaS.
Avaya integrated with Google Cloud CCAI has evolved virtual bots into virtual agents and, in the process, optimized customer experience while delivering powerful enterprise functionality.