Associated tags: ICMI, Consultant, Consulting, Professional Services, Other Professional Services, Other Technology, City centre, Research, Learning, Workplace, Thought Leadership, Knowledge, Business, Video game, Expo Hall, Education, Human Resources, Training, Exhibition, Data Management
Retrieved on:
Tuesday, February 20, 2024
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Online shopping ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career.
Key Points:
- ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career.
- View the full release here: https://www.businesswire.com/news/home/20240220850004/en/
ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speaker on Resilience and Work-Life Balance, to Keynote Event (Photo: Business Wire)
In a fast-paced world where challenges are relentless and solutions seem out of reach, there has never been a more important time to have a conversation on resilience.
- Cindee Stott, Events Director, ICMI said, “Our digital event was created to deliver contact center professionals with the tools, knowledge and connections that will advance their performance and career.
- Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for free.
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City centre Customized content and private group training is also available.
Key Points:
- Customized content and private group training is also available.
- According to ICMI research “The State of the Contact Center in 2023,” after onboarding, most contact centers provide some ongoing training, but training time is limited and nearly two-thirds of contact centers provide staff with no more than 10 days of ongoing training each year.
- “Contact center professionals – agents through to executives – receive limited training annually,” noted Tara Gibb, Senior Director, ICMI.
- “Our programs help contact center professionals improve their knowledge and skills as the industry evolves to address AI and automation, customer and employee experience, and ongoing business demands.
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Video game ICMI’s Contact Center Expo , which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the event keynotes.
Key Points:
- ICMI’s Contact Center Expo , which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the event keynotes.
- ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida.
- Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “We pride ourselves on offering impactful independent content by industry leaders.
- Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at [email protected] .
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ICMI ICMI today announces ICMI Contact Center Expo: A Digital Experience will take place May 17-18, 2023.
Key Points:
- ICMI today announces ICMI Contact Center Expo: A Digital Experience will take place May 17-18, 2023.
- Tara Gibb, Senior Director of ICMI said, “ICMI Contact Center Expo: A Digital Experience was created to help contact center professionals move their businesses forward.
- We are excited to offer a digital experience to unite the industry with the latest trends as well as new and innovative technologies and services.”
ICMI’s Contact Center Expo: A Digital Experience offers an interactive, community-focused experience rooted in practical and actionable information and customized networking.
- Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for FREE.
Retrieved on:
Monday, February 27, 2023
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Management The International Customer Management Institute (ICMI) , the authority on contact center excellence, today unveils the 2023 Strategic Advisory Board, which is comprised of industry thought leaders, senior-level practitioners, and solution providers.
Key Points:
- The International Customer Management Institute (ICMI) , the authority on contact center excellence, today unveils the 2023 Strategic Advisory Board, which is comprised of industry thought leaders, senior-level practitioners, and solution providers.
- The Strategic Advisory Board will help ICMI stay abreast of customer insights and contact center market developments and ensure ICMI’s content offerings and products are aligned with industry best practices and evolve at pace to serve the contact center community.
- The 2023 ICMI Strategic Advisory Board Members include:
Richa Batra, Vice President and General Manager of Student Success, Anthology
Hannah Steiman, President and Chief Strategy Officer, Peak Support
Murphy Fraser, Team Lead, Contact Center Optimization & Transformation Consulting, TTEC Digital
Tara Gibb, Senior Director, ICMI, said, “We live in dynamic and unprecedented times, and our mission remains focused on making contact centers better.
- The Strategic Advisory Board helps us continue to deliver on our mission and better support our community.
Retrieved on:
Tuesday, November 8, 2022
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Management Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.
Key Points:
- Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.
- Additionally, we presented ICMI's Global Contact Center Awards to the top companies, contact centers, and individuals in the industry.
- ICMIs Contact Center Expo delivers insight on critical topics and issues pertinent to the contact center industry.
- ICMIs Global Contact Center Awards winners:
Customer Hero of the Year: Davy Kesner, Frontier
Best Strategic Value to the Organization: Gusto and Concentrix and Grypp Corp. (tie)
Best Learning and Development Program: Trex
On April 12-13, 2023, ICMIs Contact Center Expo will present a digital event for the contact center industry.
Retrieved on:
Tuesday, February 23, 2021
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Informa Tech The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders, senior level practitioners and solution providers.
Key Points:
- The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders, senior level practitioners and solution providers.
- The 2021 ICMI Strategic Advisory Board Members include:
The contact center is in a constant state of change something that stood out even more over the last year.
- We invite you to get to know them at: Strategic Advisory Board | ICMI .
- You can sign up for the Contact Center Insider newsletter here: ICMI Subscription Center and register for ICMI events here: ICMI Contact Center Events .
Retrieved on:
Thursday, December 10, 2020
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement contact center technology solutions.
Key Points:
- The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement contact center technology solutions.
- ICMIs Technology Practice reinforces the firms commitment and dedication to helping raise the strategic value of contact centers, optimize operations and improve customer service.
- He learned the importance of contact center operations by serving in senior leadership roles at Grainger and U.S. Cellular among others.
- ICMIs team of contact center technology experts are dedicated to guiding customers through whatever stage they are at in the optimization of their systems.
INCLINE VILLAGE, Nev., May 29, 2019 /PRNewswire/ -- MetricNet, the global leader in contact center benchmarking, is pleased to announce that, for the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet , has been selected as a speaker at ICMI Contact Center Connections 2019 , formerly known as ICMI Contact Center Demo, in Chicago, Illinois.TheInternational Customer Management Institute (ICMI), the authority on contact center excellence,invited Mr. Rumburg to present in two major tracks at the conference, including "Master Your Metrics" and "Supercharge Your Strategy.
Key Points:
- INCLINE VILLAGE, Nev., May 29, 2019 /PRNewswire/ -- MetricNet, the global leader in contact center benchmarking, is pleased to announce that, for the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet , has been selected as a speaker at ICMI Contact Center Connections 2019 , formerly known as ICMI Contact Center Demo, in Chicago, Illinois.TheInternational Customer Management Institute (ICMI), the authority on contact center excellence,invited Mr. Rumburg to present in two major tracks at the conference, including "Master Your Metrics" and "Supercharge Your Strategy.
- "There were hundreds of speaker proposal submissions for ICMI Contact Center Connections 2019, making the selection process very difficult and highly competitive.
- For those interested in attending, ICMI Contact Center Connections 2019 will take place October 28-30, 2019 at the Hyatt Regency in Chicago, Illinois.
- "Setting performance targets is crucial for managing and measuring contact center performance, but fewer than 50% of contact centers have assigned performance targets for their KPIs," said Jeff Rumburg.
