Amica Mutual Insurance

Washington Trust Appoints Debra M. Paul and Angel Taveras To Board of Directors

Retrieved on: 
Monday, February 12, 2024
Civic, Senior, Corporation, Amica Mutual Insurance, Accounting, FHR, City, Harvard University, Washington Trust Bank, National Civic League, Audit committee, Senior counsel, Partner, Georgetown University Law Center, Providence College, Integration, LLP, Counsel, Stichting IKEA Foundation, Womble Bond Dickinson, KPMG, Partnership, Management

WESTERLY, R.I., Feb. 12, 2024 /PRNewswire/ -- Washington Trust Bancorp, Inc. (NASDAQ: WASH), announced the appointment of Debra M. Paul and Angel Taveras, Esq.

Key Points: 
  • WESTERLY, R.I., Feb. 12, 2024 /PRNewswire/ -- Washington Trust Bancorp, Inc. (NASDAQ: WASH), announced the appointment of Debra M. Paul and Angel Taveras, Esq.
  • to the Board of Directors (the "Board") of Washington Trust Bancorp, Inc. (the "Corporation") and its subsidiary bank, The Washington Trust Company, effective March 1, 2024.
  • Ms. Paul is a board member and Audit Committee Chair for both Blue Cross Blue Shield Rhode Island and Amica Mutual Insurance Company.
  • "The depth and diversity of their professional experiences, skills, and community leadership will bring new perspectives and insight to our Board."

AM Best Revises Outlooks to Negative for Amica Mutual Insurance Company and Subsidiaries

Retrieved on: 
Thursday, February 1, 2024
Insurance, Professional Services, Amica Mutual Insurance, Amica, ERM, News, AM Best, FSR, Credit, ALL, Federal Home Loan Banks, Superior

AM Best has revised the outlooks to negative from stable and affirmed the Financial Strength Rating (FSR) of A+ (Superior) and the Long-Term Issuer Credit Rating (Long-Term ICR) of “aa-” (Superior) of Amica Mutual Insurance Company (Amica Mutual) and its wholly owned subsidiary, Amica Property and Casualty Insurance Company (together known as Amica Mutual Group).

Key Points: 
  • AM Best has revised the outlooks to negative from stable and affirmed the Financial Strength Rating (FSR) of A+ (Superior) and the Long-Term Issuer Credit Rating (Long-Term ICR) of “aa-” (Superior) of Amica Mutual Insurance Company (Amica Mutual) and its wholly owned subsidiary, Amica Property and Casualty Insurance Company (together known as Amica Mutual Group).
  • At the same time, AM Best has revised the outlooks to negative from stable and affirmed the FSR of A+ (Superior) and the Long-Term ICR of “aa-” (Superior) of Amica Life Insurance Company (Amica Life), a wholly owned subsidiary of Amica Mutual.
  • The negative outlooks for Amica Mutual Group reflect the decline in its balance sheet strength, specifically a deterioration in risk-adjusted capitalization in recent years.
  • The negative outlooks for Amica Life follow that of Amica Mutual and reflect the potential removal of rating enhancement provided by the property/casualty parent.

Introducing The Fragrance Collection by Kendra Scott

Retrieved on: 
Wednesday, November 8, 2023
Amica Mutual Insurance, Amber, Davie, Kendra Scott, Danielle, Collection, Cedrus, Yellow rose, Perfume, Life, Aroma compound

AUSTIN, Texas, Nov. 8, 2023 /PRNewswire/ -- Kendra Scott, the celebrated lifestyle brand, announces the launch of the brand's new highly anticipated Fragrance Collection, including three radiant scents—Ruby Musk, Amber Aura, and Jade Blossom.

Key Points: 
  • AUSTIN, Texas, Nov. 8, 2023 /PRNewswire/ -- Kendra Scott, the celebrated lifestyle brand, announces the launch of the brand's new highly anticipated Fragrance Collection, including three radiant scents—Ruby Musk, Amber Aura, and Jade Blossom.
  • The addition of the fragrance portfolio marks a natural next step for the philanthropic lifestyle brand's expanded offerings, like the recent successful launch of Yellow Rose by Kendra Scott and the former expansion into menswear with Scott Bros. by Kendra Scott.
  • Kendra Scott is proving that fragrance is the ultimate accessory, with a collection designed to celebrate life's moments, big and small, that invites the customer to wear their new signature scent joyfully.
  • The Kendra Scott Fragrance Collection launches today, November 8th exclusively in Kendra Scott retail stores and online at https://www.kendrascott.com/fragrance.html .

Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds

Retrieved on: 
Thursday, October 26, 2023
Insurance, Data Analytics, Automotive, Consulting, Artificial Intelligence, Professional Services, Technology, General Automotive, Amica Mutual Insurance, Digital, Overalls, Intelligence, NJM Insurance Group, J.D. Power, SM, Erie Insurance Group, Multimedia

Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than double the average repair time in 2021.

Key Points: 
  • Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more than double the average repair time in 2021.
  • Power 2023 U.S. Auto Claims Satisfaction Study,SM released today, that long delay has not adversely affected customer satisfaction.
  • Surprisingly, customer satisfaction with the auto insurance claims process improves this year, thanks to concerted efforts by insurers to carefully manage customer expectations.
  • Repair cycle times now longer than ever: This year’s improvement in overall satisfaction comes despite it taking longer than ever for vehicles to be repaired.

Digital Insurance announces honorees for its Women in Insurance Leadership and Women in Insurance Leadership: NEXT 2023 initiatives

Retrieved on: 
Tuesday, September 26, 2023
Amica Mutual Insurance, Kemper, Learning development, Engineering, Innovation, KEK digital accelerator, WOMEN, Thought, Organization, MassMutual, Hartford Steam Boiler Inspection and Insurance Company, MetLife, Business process, Conference, Harman, Management, Insurance, Woman

NEW YORK, Sept. 26, 2023 /PRNewswire-PRWeb/ -- Digital Insurance, Arizent's leading information source for senior executives in the insurance industry, has published its annual list of honorees for Women in Insurance Leadership and Women in Insurance Leadership: NEXT 2023.

Key Points: 
  • NEW YORK, Sept. 26, 2023 /PRNewswire-PRWeb/ -- Digital Insurance, Arizent's leading information source for senior executives in the insurance industry, has published its annual list of honorees for Women in Insurance Leadership and Women in Insurance Leadership: NEXT 2023.
  • "Our honorees aren't just navigating the industry's digital transformation, they're driving it.
  • Established in 2006, Women in Insurance Leadership shines a spotlight on the most tech-savvy pioneers and forward-thinking visionaries in the insurance sector.
  • "Our honorees aren't just navigating the industry's digital transformation, they're driving it," says Patti Harman, Editor-in-Chief of Digital Insurance.

Amica offers Empathy platform for beneficiaries of life policyholders navigating the loss of a loved one

Retrieved on: 
Thursday, September 7, 2023
Amica, Insurance, Entrepreneurship, Senior, Amica Mutual Insurance, Geriatric care management, Life insurance, Empathy

Combining technology and human care, Empathy helps families through all the emotional and practical challenges of losing a loved one, with personalized, comprehensive, on-demand support.

Key Points: 
  • Combining technology and human care, Empathy helps families through all the emotional and practical challenges of losing a loved one, with personalized, comprehensive, on-demand support.
  • "We know the days, weeks and months after a loss can prove to be the hardest to navigate," said Shiela Companie, Senior Vice President and General Manager at Amica Life.
  • "Empathy walks beneficiaries through the process, providing real-time support and guidance on everything from obituary writing to navigating probate and much more.
  • "I'm delighted that Amica has selected Empathy to offer vital, additional support to beneficiaries," said Ron Gura, Co-Founder and CEO of Empathy.

Clearwater Analytics Announces Second Quarter 2023 Financial Results

Retrieved on: 
Wednesday, August 2, 2023
Insurance, Amica Mutual Insurance, Clearwater Analytics, Software as a service, Partnership, Accounting, Movement, Intellia Therapeutics, Milk Income Loss Contract Payments, EBITDA, Acquisition, Investment, ACV, ARR, Engineering, JPMorgan Chase, Knowledge, Growth, Delta Dental, Adjustment, Therapy, NYSE, Bookkeeping, Tobacco, Video game, Reinsurance, Bank, Cryptocurrency, Financial services

BOISE, Idaho, Aug. 2, 2023 /PRNewswire/ -- Clearwater Analytics Holdings, Inc. (NYSE: CWAN) ("Clearwater Analytics" or the "Company"), a leading provider of SaaS-based investment management, accounting, reporting, and analytics solutions, today announced its financial results for the quarter ended June 30, 2023.

Key Points: 
  • Revenue: Total revenue for the second quarter of 2023 reached $89.9 million, an increase of 22.4%, from $73.4 million in the second quarter of 2022.
  • Gross Profit: Gross profit for the second quarter of 2023 was $62.9 million, compared with $52.5 million in the second quarter of 2022.
  • Net Income/(Loss): Net loss for the second quarter of 2023 was $11.9 million compared with net loss of $2.2 million in the second quarter of 2022.
  • Non-GAAP net income for the second quarter of 2023 increased by 50.9% to $20.0 million from $13.3 million in the second quarter of 2022.

ICMI’s Contact Center Expo United the Contact Center Industry for Four Days of Learning and Networking

Retrieved on: 
Tuesday, November 8, 2022
Professional Services, Education, Other Professional Services, Technology, Other Technology, Consulting, Training, Omni, Organization, AVP, Farmers Insurance Group, Workplace, Technology, Concentrix, Industry, U.S. Department of Defense Strategy for Operating in Cyberspace, Expo Hall, Learning, City centre, Emotion, Contact center telephony, Vitality, Farmer, Student, Consultant, Amica Mutual Insurance, Senior advisor, Intuit, Leadership, Trex, Solution, Insurance, Research, Customer experience, Life, Elevate, Development, ICMI, Tutoring, Management

Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.

Key Points: 
  • Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.
  • Additionally, we presented ICMI's Global Contact Center Awards to the top companies, contact centers, and individuals in the industry.
  • ICMIs Contact Center Expo delivers insight on critical topics and issues pertinent to the contact center industry.
  • ICMIs Global Contact Center Awards winners:
    Customer Hero of the Year: Davy Kesner, Frontier
    Best Strategic Value to the Organization: Gusto and Concentrix and Grypp Corp. (tie)
    Best Learning and Development Program: Trex
    On April 12-13, 2023, ICMIs Contact Center Expo will present a digital event for the contact center industry.

Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, J.D. Power Finds

Retrieved on: 
Thursday, October 27, 2022
Professional Services, Automotive, Consumer, General Automotive, Women, Insurance, Text messaging, J.D. Power, Consumer, Insurance, Industry, NJM Insurance Group, Big data, Intelligence, Amica Mutual Insurance, Internet, Artificial intelligence, Digital, Erie Insurance Group, Multimedia, Pressure, Retail, Customer service

The best way forward is for insurers to start focusing on carefully managing customers expectations and fine-tuning their digital engagement strategies to shepherd their customers through the process.

Key Points: 
  • The best way forward is for insurers to start focusing on carefully managing customers expectations and fine-tuning their digital engagement strategies to shepherd their customers through the process.
  • Following are key findings of the 2022 study:
    Historically slow repair process drags on customer satisfaction: Overall satisfaction with the auto insurance claims process this year falls 7 points to 873.
  • While satisfaction is down across nearly all factors in the study, satisfaction with the repair process registers a 9-point year-over-year decline.
  • Claims servicing is not one size fits all: Rising repair costs are challenging insurers profitability, so pressure is mounting to better manage expenses.

AM Best’s Webinar: How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction

Retrieved on: 
Tuesday, October 4, 2022
Insurance, Professional Services, Industry, Data, Insurance, EDT, Amica Mutual Insurance, ALL, CSAT, News, Customer satisfaction, LexisNexis Risk Solutions, Music

AM Best will host a complimentary webinar, titled, How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction, sponsored by LexisNexis Risk Solutions, on Tuesday, Oct. 18, 2022, at 2:00 p.m.( EDT).

Key Points: 
  • AM Best will host a complimentary webinar, titled, How Insurers Are Improving Auto Claims Experiences by Focusing on Customer Satisfaction, sponsored by LexisNexis Risk Solutions, on Tuesday, Oct. 18, 2022, at 2:00 p.m.( EDT).
  • Carriers are laser-focused on customer satisfaction and each claims experience yields a different result.
  • Learn more about strategies that create exceptional auto claims experiences that satisfy your customers.
  • AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry.