Associated tags: Magic, Fire, Software, AQuantive, Artificial Intelligence, Data Management, Workforce, Other Technology, Service, Other Manufacturing, Manufacturing, Machine learning, Inter-Services Intelligence
Locations: UNITED STATES, NORTH AMERICA, CANADA, NEW YORK, BENCHMARK
Professional Services,
Business,
Technology,
Data Analytics,
Software,
Artificial Intelligence,
Shift,
John Deere,
Knowledge,
Documentation,
AI,
Emotional intelligence,
Gartner,
Communication,
Workforce,
Organization,
Automation,
Data Aquant’s 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer expectations, and embrace technological advancements.
Key Points:
- Aquant’s 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer expectations, and embrace technological advancements.
- To report on these findings, Aquant gathered and analyzed data from 145 service organizations spanning various industries, including manufacturing, medical devices, commercial printing, industrial machinery, food service equipment, and more.
- The dataset included over 24 million work orders, 6.6+ million assets, 582,000 technicians, and nearly $7.71 billion in service costs.
- Their commitment extends to continuous upskilling initiatives, ensuring their teams remain adaptable and proficient in evolving service landscapes.
Retrieved on:
Tuesday, October 24, 2023
Technology,
Other Manufacturing,
Utilities,
Textiles,
Oil,
Gas,
Steel,
Packaging,
Engineering,
Energy,
Chemicals,
Plastics,
Automotive Manufacturing,
Other Technology,
Aerospace,
Manufacturing,
Software,
Data Management,
Artificial Intelligence,
Shift,
Frost,
Consultant,
Synthetic media,
Organization,
Generative,
Ricoh,
Hologic,
Service,
Sales,
Management,
AQuantive,
Canon Aquant , an enterprise AI software vendor providing customer service solutions for manufacturers and servicers of complex equipment, has been awarded the “ 2023 Technology Innovation Leadership Award ” by Frost & Sullivan, a US-based analyst firm.
Key Points:
- Aquant , an enterprise AI software vendor providing customer service solutions for manufacturers and servicers of complex equipment, has been awarded the “ 2023 Technology Innovation Leadership Award ” by Frost & Sullivan, a US-based analyst firm.
- Frost & Sullivan believes that Aquant’s Service Co-Pilot platform could fundamentally restructure how customer service teams function across industries.
- Organizations such as Hologic, Ricoh, and Canon currently use Aquant to improve machine uptime, enhance customer experience, and reduce service costs.
- Aquant and its product offerings were scrutinized under a rigorous analytical process, with Frost & Sullivan determining their prowess in the service intelligence sector.
Data Management,
Technology,
Manufacturing,
Software,
Other Manufacturing,
Artificial Intelligence,
Workforce,
Hallucination,
Synthetic media,
ChatGPT,
Service,
Organization,
MRI,
Risk,
Knowledge,
Entrepreneurship,
AI,
Retail,
Online shopping,
Management,
Sales,
AQuantive This new release, enhanced by generative AI, is built for servicers and manufacturers of complex equipment and machines.
Key Points:
- This new release, enhanced by generative AI, is built for servicers and manufacturers of complex equipment and machines.
- Service Co-Pilot uses a ChatGPT plugin to generate recommendations sourced from historical service data and data synthesized from the knowledge of an organization’s subject matter experts.
- "Service organizations are challenged with hiring and retaining skilled service professionals while managing rising customer expectations and sky-high costs.
- Service Co-Pilot's generative AI search feature allows stakeholders to ask a chatbot for the right answers to any service question, at any time.
Retrieved on:
Tuesday, February 21, 2023
Technology,
Human Resources,
Other Technology,
Business,
Professional Services,
Software,
DEI (Diversity, Equity and Inclusion),
Data Analytics,
Artificial Intelligence,
Growth,
DEI,
The Last Best Place,
Entrepreneurship,
Pharmaceutical industry,
AQuantive Built In announced that Aquant was honored in its 2023 Best Places To Work Awards.
Key Points:
- Built In announced that Aquant was honored in its 2023 Best Places To Work Awards.
- We look forward to welcoming many new voices in 2023 and beyond.”
“At Aquant, teamwork is our competitive advantage,” says Assaf Melonchna, President and Co-Founder of Aquant.
- “It’s my honor to congratulate this year’s Best Places to Work winners,” says Sheridan Orr, Chief Marketing Officer, Built In.
- These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.”
Retrieved on:
Friday, November 18, 2022
Software,
Technology,
Artificial Intelligence,
Benchmark,
Workforce,
Investment,
HVAC,
KPI,
Original equipment manufacturer,
Inter-Services Intelligence,
Machine learning,
Semantic Web Services Language,
Retirement,
AQuantive,
Organization,
Knowledge,
Risk management,
Pharmaceutical industry,
Management,
Renewable energy,
Growth Despite an overall improvement in performance across service organizations, the average cost for field service1 rose 7% in 2022, according to Aquants 2023 Service Intelligence Benchmark Report .
Key Points:
- Despite an overall improvement in performance across service organizations, the average cost for field service1 rose 7% in 2022, according to Aquants 2023 Service Intelligence Benchmark Report .
- Bad service mixed with lower-performing employees costs more than good service with higher-performing employees.
- Aquant's Service Intelligence platform gives field service teams the AI-powered tools they need to accurately troubleshoot business challenges as well as problems out in the field.
- It also equips field service technicians with the knowledge they need to diagnose and repair an issue on the first visit, subsequently improving customer interactions and reducing costs.
Retrieved on:
Tuesday, November 1, 2022
Professional Services,
Data Management,
Technology,
Software,
Consulting,
Artificial Intelligence,
Cloud,
Oracle Cloud,
CEO,
Triage,
Java,
Organization,
Natural language,
OFS,
Gaps,
Program,
NLP,
Oracle,
Inter-Services Intelligence,
Workforce,
Behavior,
Oracle Corporation,
Technology,
Semantic Web Services Language,
Natural language processing,
Learning,
Hardware,
Machine learning,
License,
Intelligence,
OPN,
Cloud computing,
MySQL,
Solution,
Customer service,
Software,
AQuantive Aquant, a Service Intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every service encounter, and a member of Oracle PartnerNetwork (OPN), announced their work with Oracle Field Service (OFS), a cloud-based field service management solution.
Key Points:
- Aquant, a Service Intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every service encounter, and a member of Oracle PartnerNetwork (OPN), announced their work with Oracle Field Service (OFS), a cloud-based field service management solution.
- Working together, the two organizations aim to streamline the way field service organizations deliver service to customers and simplify how they use data to make critical business decisions.
- Service teams need technology and data built to understand the way their business operates, said Shahar Chen, CEO and Co-founder of Aquant.
- Aquant's Service Intelligence platform gives field service teams the AI-powered tools they need to accurately troubleshoot business challenges as well as problems out in the field.
Restaurant,
Bar,
Other Manufacturing,
Wine & Spirits,
Specialty,
Convenience Store,
Food,
Beverage,
Manufacturing,
Retail,
Service,
Industry,
Fire,
Restaurant,
Magic,
Heating, ventilation, and air conditioning,
Medical device,
AQuantive,
Growth Aquant expands its Service Hero product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands.
Key Points:
- Aquant expands its Service Hero product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands.
- Aquant, a service intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every service encounter, announced the launch of Service Hero for Food Equipment .
- Restaurant owners need service technicians they can rely on, and Service Hero for commercial kitchen appliances gives techs the knowledge they need to solve service encounters on the first try, said Edwin Pahk, Aquants VP of Growth.
- The Service Hero app for Food Equipment is available for repair technicians, service managers or entire service organizations.
Retrieved on:
Tuesday, February 15, 2022
Other Manufacturing,
Mobile,
Wireless,
Technology,
Security,
Other Technology,
Automotive Manufacturing,
Aerospace,
Software,
Manufacturing,
Data Management,
Marketing,
Service,
Solution,
Product marketing,
Samsung,
Business development,
Fire,
Home appliance,
LG,
GE,
KitchenAid,
Magic,
Workforce,
Pahk Yon-hee,
Multimedia,
Industry,
Medical device,
Online shopping,
Frigidaire,
Whirlpool,
AQuantive,
Maytag Aquant, a service intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every situation, announced the launch of Service Hero for Home Appliances .
Key Points:
- Aquant, a service intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every situation, announced the launch of Service Hero for Home Appliances .
- View the full release here: https://www.businesswire.com/news/home/20220215005448/en/
Service Hero, which uses expert crowdsourcing to troubleshoot issues pertaining to all major home appliances and brands, turns every service technician into an expert.
- The Service Hero for Home Appliances app is available for repair technicians, service managers, or entire service organizations.
- Now, service leaders completely eliminate escalations, technicians solve every service problem and together make service feel like magic.
Software,
Technology,
Other Technology,
Data Management,
The Home Depot,
3D Systems,
Efficiency,
AI,
Workforce,
Gartner,
Engineering,
Magic,
Machine learning,
Multimedia,
Growth,
Industry,
NLP,
Natural language,
Siemens Healthineers,
Generation,
Insight Partners,
Inter-Services Intelligence,
Natural language processing,
CEO,
Generation Z,
Solution,
Artificial intelligence,
Compliance,
Intelligence,
Fire,
DNA,
Technology,
Renewable energy,
Risk management Aquant , the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding.
Key Points:
- Aquant , the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding.
- Companies are seeking to transform the way they deliver service, with service leaders expected to deliver exceptional service to differentiate the brand.
- Aquants proprietary service intelligence platform harnesses Artificial Intelligence to ingest unstructured data, tribal knowledge, and industry insights.
- Now, service leaders completely eliminate escalations, technicians solve every service problem and together make service feel like magic.
Mobile,
Wireless,
Technology,
Consulting,
Engineering,
Telecommunications,
Professional services,
Aerospace,
Software,
Manufacturing,
Data management,
Marketing,
Business,
Services marketing,
Customer relationship management,
Product management,
Customer experience,
Customer service,
Benchmark,
Net Promoter The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences.
Key Points:
- The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences.
- This empowers service leaders with the knowledge to prevent customer disasters ahead of a negative Net Promoter Score (NPS) or service escalation.
- View the full release here: https://www.businesswire.com/news/home/20210623005684/en/
Historically, service decisions have been made using only a fraction of available service data.
- Generate service performance and risk models - Service Insights automatically generates trends, recommendations, industry benchmarks, and predictions based on more than 5 million service tickets from manufacturers and service providers.
