Bridger Insurance Services Chooses insured.io to Improve Self-Service Customer Experience
Research Shows Automated Self-service and Proactive Outbound Messaging Improves Customer Experience
- Las Vegas, Nevada--(Newsfile Corp. - October 31, 2023) - insured.io , provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced that Bridger Insurance Services has selected insured.io to provide Interactive Voice Response (IVR ) to improve the customer experience for its auto insurance customers.
- "To retain insurance customers in today's competitive insurance marketplace, carriers must offer a variety of ways to engage.
- Small to midsize insurance carriers and MGAs often face a deluge of customer calls, causing customer service strain and longer hold times.
- Implementing the right IVR system delivers a cost-effective solution that automates many common customer service tasks and empowers policyholders to self-serve, reducing wait times and enhancing their experience.