Genesys

Bandwidth Announces Fourth Quarter and Full Year 2023 Financial Results, Exceeding Revenue and Profitability Guidance

Retrieved on: 
Wednesday, February 28, 2024
Ratio, Health, Growth, GAAP, Genesys, Mobile phone

RALEIGH, N.C., Feb. 28, 2024 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced financial results for the fourth quarter and full year ended December 31, 2023.

Key Points: 
  • A reconciliation of GAAP to Non-GAAP financial measures has also been provided in the financial tables included below.
  • "In 2023 we grew profitability 39 percent which contributed to our record second half 2023 free cash flow generation of $31 million," said Daryl Raiford, Bandwidth's Chief Financial Officer.
  • For 2024 we are guiding double-digit revenue growth and an adjusted EBITDA midpoint of $72 million representing a 50 percent increase in profitability.
  • Bandwidth is providing guidance for its first quarter and full year 2024 as follows:

Genesys Technologies and MagTek, Inc. Partner to Integrate DynaProx BCR, a Contactless and Barcode Reading Device for Payments, Identification, and Access Control

Retrieved on: 
Tuesday, February 27, 2024
CryptoPay, AES, Computer security, MSA, EMV, Partnership, SCWA, IP66, IDS, POI, AES 256, Certification, DUKPT, NFC, Genesys, Security, Water, TransACT, Beauty, PCI, Mobile phone

SEAL BEACH, Calif., Feb. 27, 2024 /PRNewswire-PRWeb/ -- MagTek, a global leader in secure payment technology, and Genesys Technologies, a pioneer in unattended payments for the self-service cleaning industry, launches CryptoTap Plus, a cutting-edge contactless, wireless payment technology designed for car washes and laundromats. This innovative solution seamlessly integrates MagTek's DynaProx BCR, ensuring durability and efficiency in challenging environments.

Key Points: 
  • "DynaProx is rugged, easy to integrate with, and its barcode scanner lens is ingeniously positioned to prevent water, lint, and dirt from collecting."
  • Tap payments, backed by major banks and card issuers, are fast, convenient, and cater to the evolving needs of consumers.
  • The compact footprint of the MagTek DynaProx BCR device facilitates swift installation, even in locations traditionally reliant on coin operations.
  • DynaProx is rugged, easy to integrate with, and its barcode scanner lens is ingeniously positioned to prevent water, lint, and dirt from collecting.

Empower Your Agents with Macorva's AI-powered Feedback Solutions Now Available on the Genesys AppFoundry®

Retrieved on: 
Thursday, February 22, 2024
Cloud, SMS, Growth, AI, Organization, IVR, API, Microsoft, Genesys, Microsoft Teams, TEAMS, Sales

Macorva Agent Insights seamlessly integrates with Genesys Cloud™ to reimagine how feedback is collected, analyzed, and acted upon.

Key Points: 
  • Macorva Agent Insights seamlessly integrates with Genesys Cloud™ to reimagine how feedback is collected, analyzed, and acted upon.
  • By leveraging cutting-edge AI, this innovative solution delivers personalized, data-driven reports that empower agents and managers to enhance every customer experience.
  • Transform Agent Performance with Macorva's AI-powered Insights:
    Unified Feedback: Capture valuable customer and employee feedback across SMS, email, web portals, IVR surveys, and more.
  • Automated Delivery: Get insights delivered straight to agents and managers through email, Slack, or Microsoft Teams, promoting timely feedback and open communication.

Imagine Learning Foundation Opens 2024 Funding Cycle for Signature Grant Program

Retrieved on: 
Tuesday, January 30, 2024
Education, Other Education, Primary, Secondary, Attention, Curriculum, Homelessness, Community, Genesys, WPSU, Housing, K-12, PST, Sport, ILF, Learning, Student, Achievement Medal, Organization, Nursing

Imagine Learning Foundation (ILF), the philanthropic initiative created by Imagine Learning, the largest provider of digital curriculum solutions in the United States, announced today the opening of the 2024 funding cycle for its Imagine Signature Grant program.

Key Points: 
  • Imagine Learning Foundation (ILF), the philanthropic initiative created by Imagine Learning, the largest provider of digital curriculum solutions in the United States, announced today the opening of the 2024 funding cycle for its Imagine Signature Grant program.
  • The 2024 Imagine Signature Grant program is now open for applications through March 29 and award winners will be announced in July 2024.
  • The 2024 grant cycle is below:
    Application Opens – January 30, 2024
    Application Deadline – March 29, 2024 (11:59pm PST)
    In addition to the Imagine Signature Grant Program, ILF also conducts its Grassroots Grant Program each year, which awards a series of smaller grants to organizations nominated by Imagine Learning employees that focus on out-of-classroom programs dedicated to learner well-being, such as student-driven kindness and anti-bullying messaging and after school programs shown to increase self-confidence, attendance rates, emotional well-being, and academic performance.
  • To learn more about the Imagine Learning Foundation and access the 2024 Imagine Signature Grant Program guidelines and online grant application portal, visit imaginelearningfoundation.org .

Glance announces Kristine Hansen as Vice President of Sales & Strategic Partnerships for North America

Retrieved on: 
Tuesday, January 30, 2024
Microsoft, Partnership, Genesys, Kristine, AI, IBM, Organization, SVP, Growth, Management

WAKEFIELD, Mass., Jan. 30, 2024 /PRNewswire/ -- Glance, the industry leader in Guided CX™ solutions, has promoted Kristine Hansen to Vice President of North American Sales & Strategic Partnerships. This strategic move underscores Glance's remarkable growth in 2023 and its commitment to enhancing customer journeys for Fortune 500 companies.

Key Points: 
  • WAKEFIELD, Mass., Jan. 30, 2024 /PRNewswire/ -- Glance, the industry leader in Guided CX™ solutions, has promoted Kristine Hansen to Vice President of North American Sales & Strategic Partnerships.
  • Her exceptional track record in leading enterprise-focused sales teams positions her to steer Glance's North American sales organization to new heights.
  • "Kristine's expertise and accomplishments in both direct sales and strategic partnerships are invaluable to our mission at Glance," said Brian Hays, SVP of Sales.
  • "I am thrilled to lead Glance's North American sales team and continue to build upon our strategic partnerships," said Kristine Hansen.

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Retrieved on: 
Monday, January 22, 2024
Software, Networks, Data Analytics, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Cloud, Family, Natural language processing, Social media, NLP, Friends, Genesys, AI, Social, CX, Organization, Consumer, Acquisition, App Store (iOS/iPadOS), Human, Google Maps

By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud™ platform, Genesys will empower organizations to unify the customer experience (CX) like never before, helping them create proactive, prescriptive engagement built to drive loyalty in the AI economy.

Key Points: 
  • By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud™ platform, Genesys will empower organizations to unify the customer experience (CX) like never before, helping them create proactive, prescriptive engagement built to drive loyalty in the AI economy.
  • Following the acquisition, which is expected to close in the first quarter of fiscal year 2025,i Genesys will use Radarr Technologies social media insights as a critical source for its 360-degree customer view fueling Genesys AI.
  • Additionally, the differentiated AI-powered Multilingual Sentiment Models within the Radarr Technologies solution will further strengthen the natural language processing (NLP) of the Genesys Cloud platform.
  • In adding Radarr Technologies capabilities to Genesys Cloud, the company recognizes the rising importance global enterprises are placing on social interaction management and analytics to achieve a complete unification of the customer experience.”

Minerva Surgical Reports Third Quarter 2023 Financial Results

Retrieved on: 
Monday, November 13, 2023
UTRS, EBITDA, Growth, Woman, Surgeon, Genesys, Depreciation, Adjustment, Video game, Film industry, Bookkeeping

SANTA CLARA, Calif., Nov. 13, 2023 (GLOBE NEWSWIRE) -- Minerva Surgical, Inc. (Nasdaq: UTRS) (Minerva Surgical or the Company), a women's health company focused on solutions to meet the distinct uterine healthcare needs of women, today reported third quarter financial results for the period ended September 30, 2023.

Key Points: 
  • SANTA CLARA, Calif., Nov. 13, 2023 (GLOBE NEWSWIRE) -- Minerva Surgical, Inc. (Nasdaq: UTRS) (Minerva Surgical or the Company), a women's health company focused on solutions to meet the distinct uterine healthcare needs of women, today reported third quarter financial results for the period ended September 30, 2023.
  • While revenue for Minerva ES experienced a decline during the third quarter of 2023 compared to the same period of 2022, on a year-to-date basis, revenue for Minerva ES increased 3%.
  • Gross margin was 52.0% for the third quarter of 2023, decreasing from 54.1% in the same period of 2022.
  • Operating expenses were $12.3 million for the third quarter of 2023, compared to $17.3 million in the same period of 2022.

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

Retrieved on: 
Thursday, December 14, 2023
Software, Networks, Other Communications, Internet, Artificial Intelligence, Data Management, Communications, Technology, Cloud, Universe, Authorization, CX, Frost, Growth, IVR, APJ, Vii, Government, Electrolux, Organization, Amazon, SKY PerfecTV!, Gold, LG, ARR, Hand, Forecasting, Amazon Web Services, Total, IDC, BPO, Empathy, Woman, Eesti Energia, Culture, SPCC, Speech, Great Places, WEM, IRAP, Federation, Republic, AWS, Video game, Medical device, Salesforce, Genesys

The Genesys Cloud™ platform ended the period with nearly $1.3 billion annual recurring revenue (ARR)i, growing approximately 50% year-over-year.

Key Points: 
  • The Genesys Cloud™ platform ended the period with nearly $1.3 billion annual recurring revenue (ARR)i, growing approximately 50% year-over-year.
  • As a result, more than 40% of total Genesys revenue during the quarter came from outside of North America.
  • Adoption of Genesys AI rapidly accelerated throughout the quarter, highlighted by the growth of Genesys Cloud Native Bots with usage for digital bots up nearly 4X and voicebots up nearly 5X year-over-year.
  • In addition, the number of digital interactions on the Genesys Cloud platform maintained an upward trajectory, growing nearly 3X year-over-year.

IntelePeer Appoints Geoff Chretien to Senior Vice President of Channels

Retrieved on: 
Wednesday, December 13, 2023
Technology, Other Technology, VoIP, Telecommunications, Software, Artificial Intelligence, Genesys, Senior, Chrétien, Florida Southern College, Marketing, Automation, Business administration, IntelePeer, CCAA, Software as a service, Growth, AI, Sales, Management, Channel

IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.

Key Points: 
  • IntelePeer , a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels.
  • Prior to IntelePeer, he was at Genesys, serving as the company’s Vice President of Partner Sales North America.
  • Before that position, he was Vice President, Channel Sales.
  • Likewise, his experience includes tenure at NICE inContact as the Vice President Channel Sales.

Next Round Capital Names Wyan Yarbrough Director of Research

Retrieved on: 
Tuesday, December 12, 2023
Consulting, Banking, Professional Services, Finance, Sambanova, Galactic Empire (Asimov), Internet of things, Magic Leap, Head, Investment, CFA, TMT, DevOps, IPO, AI, BlackRock, PBC: The Next Round, Innovation system, T. Rowe Price, Cryptocurrency, Genesys, Research, Uber, Flipkart

Next Round Capital , a leading venture capital and secondaries advisory firm is pleased to announce that Wyan Yarbrough, CFA, has joined the firm as Director of Research.

Key Points: 
  • Next Round Capital , a leading venture capital and secondaries advisory firm is pleased to announce that Wyan Yarbrough, CFA, has joined the firm as Director of Research.
  • Yarbrough will lead the firm’s development of in-depth research in technology, including AI, IoT, cybersecurity, and other areas in support of the firm’s sourcing of opportunities in secondary markets for investors.
  • "We are thrilled to welcome Wyan Yarbrough as we integrate research into our core offering for investors in private markets,” said Ken Smythe, founder and managing partner at Next Round Capital.
  • “I’m excited to join Next Round and lead the development of cutting-edge insights on the areas that matter most to our clients,” said Yarbrough.