Genesys

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

Retrieved on: 
Monday, December 4, 2023
Software, Other Communications, Internet, Marketing, Artificial Intelligence, Data Management, Communications, Technology, Cloud, Language, IDC, Research, Organization, Knowledge, Medical device, Sales, Genesys

Genesys® , a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment .

Key Points: 
  • Genesys® , a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment .
  • The global market intelligence firm recognized the strength of Genesys AI for its extensive conversational and generative capabilities, which help organizations transform customer and employee experiences.
  • “Genesys is consistently delivering AI innovations and deepening the native capabilities within our experience orchestration platform, Genesys Cloud,” said Olivier Jouve, executive vice president and chief product officer at Genesys.
  • According to the IDC MarketScape report 1 , “Genesys provides a broad range of conversational AI and other features for customer support, workforce engagement, sales and marketing.

Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™

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Tuesday, November 28, 2023
Apps, Applications, Technology, Human Resources, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Other Professional Services, Cloud, API, ACD, Organization, WFM, Partnership, Video game, Genesys

Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace.

Key Points: 
  • Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace.
  • Intradiem’s solutions monitor automatic call distributor (ACD) and workforce management (WFM) data in real time, all while delivering overall cost savings and same-year return on investment.
  • Genesys customers looking to quickly boost productivity, enhance employee engagement, and improve the end-customer experience can turn to Intradiem for help.
  • Intradiem’s contact center automation solutions monitor schedules, call volumes and workflows in real time to identify unused capacity that can be redirected to its most productive use.

Genesys Awarded Two 2023 Global AWS Partner Awards

Retrieved on: 
Tuesday, November 28, 2023
Internet, Data Management, Technology, Artificial Intelligence, Software, Cloud, Organization, Specialization, Sis, Multimedia, Nature, Federation, APN, Marketing, City, Organic, National Domestic Violence Hotline, System, Automation, Geo, Micro ISV, Amazon Web Services, Survivor, AI, Empathy, AWS, Face, Customer experience, Video game, Genesys

Genesys ®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role in helping customers drive innovation and build solutions on Amazon Web Services (AWS).

Key Points: 
  • Genesys ®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role in helping customers drive innovation and build solutions on Amazon Web Services (AWS).
  • View the full release here: https://www.businesswire.com/news/home/20231128028502/en/
    Announced during a Partner Awards Gala at AWS re:Invent 2023, the Geo and Global AWS Partner Awards recognize a wide range of AWS Partners, whose business models have embraced specialization, innovation, and cooperation over the past year.
  • Geo and Global AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they work with customers.
  • “Using the global infrastructure of AWS, we’re putting Genesys Cloud within reach for even more organizations around the world.

AWS Announces Three Serverless Innovations to Help Customers Analyze and Manage Data at Any Scale

Retrieved on: 
Tuesday, November 28, 2023
Data Management, Consumer Electronics, Carriers and Services, Technology, Security, Other Technology, Software, Artificial Intelligence, Networks, Internet, Hardware, AWS Lambda, Organization, Data management, Amazon S3, Genesys, Analysis, Internet of things, Amazon (company), Artificial intelligence, Running, Database, Memcached, Intelligence, Machine learning, Redis, Serverless computing, Amazon ElastiCache, Data infrastructure, S3, Memory, AMZN, Amazon Redshift, Workload, Redshift, AWS, Online shopping, Cryptocurrency, Computer data storage, Amazon, Peloton, Amazon Aurora

AWS is also releasing a new Amazon Redshift Serverless capability that uses artificial intelligence (AI) to predict workloads and automatically scale and optimize resources to help customers meet their price-performance targets.

Key Points: 
  • AWS is also releasing a new Amazon Redshift Serverless capability that uses artificial intelligence (AI) to predict workloads and automatically scale and optimize resources to help customers meet their price-performance targets.
  • The dynamic nature of data makes it perfectly suited to serverless technologies, which is why AWS offers a broad range of serverless database and analytics offerings that help support our customers' most demanding workloads.
  • To get the most value out of this data, these companies need an end-to-end strategy that can help them analyze and manage the data at any scale.
  • Amazon ElastiCache Serverless automatically replicates data across multiple Availability Zones and provides customers with 99.99% availability for all workloads.

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises

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Friday, November 17, 2023
Marketing, Communications, Technology, Software, Other Communications, Artificial Intelligence, Cloud, Carbon, Self-service, GM, Organization, Commercial Operating System, Beauty, Fintech, Research, Public sector, Map, CX, Automation, Digital, Success, CCAA, Partnership, Biophysical environment, AI, Human, SVP, ESG, Sales, Social, Genesys, Theretra alorica

To help enterprise clients worldwide offer seamless omnichannel experiences, Alorica has implemented Genesys Cloud CX® for its extensive AI and digital capabilities, track-record of innovation and proven resiliency, security and scalability.

Key Points: 
  • To help enterprise clients worldwide offer seamless omnichannel experiences, Alorica has implemented Genesys Cloud CX® for its extensive AI and digital capabilities, track-record of innovation and proven resiliency, security and scalability.
  • Coupled with Alorica’s managed services, scalable workforce, curriculum-as-a-service and award-winning analytics , Genesys bolsters Alorica IQ --the CX provider’s digital foundry--to deliver outcome-based technology solutions that map and solve customer pain points.
  • Currently, Genesys Cloud CX is supporting thousands of Alorica employees in delivering exceptional results for its first wave of global clients spanning diverse industries including fintech, retail, gaming, telecommunication, public sector and more.
  • Through Alorica’s partnership with Genesys, the digital CX provider can provide its clients the manpower, technology and vision to support their needs both now and in the future.

Northern Trust Anchor Award Goes to Nourishing Hope

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Thursday, November 16, 2023
Men, Banking, Professional Services, Family, Philanthropy, Consumer, Asset Management, Fund Raising, Foundation, Other Consumer, Women, Finance, Meal, Genesys, Art Institute, Food, Award, Hope, Metropolitan Family Services, Student, Multimedia, Food security, Software, Poverty, Growth, Volunteering, Hunger, Pharmaceutical industry, Nursing, Northern Trust, Metro Chicago

View the full release here: https://www.businesswire.com/news/home/20231116374629/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20231116374629/en/
    The Northern Trust Anchor Award (Photo: Business Wire)
    The Anchor Award aims to build the capacity of highly effective nonprofit organizations with a grant designed to strengthen infrastructure, systems, skills and resources.
  • The Award is a new facet to Northern Trust’s nearly 135-year history of philanthropic support, including nearly $170 million over the past decade.
  • “We’re deeply honored to receive the first-ever Anchor Award from Northern Trust, a transformative investment in our work and impact,” Nourishing Hope CEO Kellie O’Connell said.
  • Northern Trust invited select past or current Northern Trust Foundation grantees to participate in the Anchor Awards process.

Global CX Leader Avaya Further Strengthens C-Suite as the Company Accelerates Innovation

Retrieved on: 
Wednesday, November 15, 2023
Hardware, Security, Data Management, Consumer Electronics, Technology, Audio, Video, Outsourcing Business, Professional Services, Other Technology, Telecommunications, Software, Networks, VoIP, Internet, Mobile, Wireless, Genesys, Engineering, Organization, Executive, Zendesk, Investment, Contentful, Multimedia, Cisco, Ecosystem, Abildgaard, Marketing, Hewlett Packard Enterprise, CX, Software as a service, Growth, Anaplan, Customer experience, Management, Video game, Avaya, Oracle

The appointments further strengthen the company’s executive leadership team and related plans to accelerate its innovation strategy and growth.

Key Points: 
  • The appointments further strengthen the company’s executive leadership team and related plans to accelerate its innovation strategy and growth.
  • In addition to Maco’s responsibilities as Chief Revenue and Customer Experience Officer, she will continue her role on the Avaya Board of Directors.
  • Abildgaard brings to Avaya over two decades of global, customer-focused software development and engineering experience from high-growth SaaS companies.
  • Both Abildgaard and Maco are joining Avaya at a time when the company is poised to take advantage of significant market opportunities.

Sentient Machines' Conversation Analytics+ Is Now Available on the Genesys AppFoundry

Retrieved on: 
Tuesday, December 12, 2023
Cloud, Genesys, Emotion, CRM, Churn, Algorithm, EX, Siri, Digital, Human, Communication, HR, Apple, Doctor of Philosophy, AI, API, Retail, Medical device

LONDON, Dec. 12, 2023 /PRNewswire/ -- Sentient Machines, an innovative UK AI company founded by an award winning AI PhD expert, is excited to announce today it is partnering with the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations to elevate customer and employee experiences in real time.

Key Points: 
  • Sentient Machines' Analytics+ solution supercharges the agent and customer experience on the Genesys platform, extracting key conversation topics and summaries, reports on behaviours, emotions, sentiments, and events.
  • It measures the customer and employee experience and allows seamless access to the insights that combine algorithmic output and Genesys metadata.
  • Sentient Machines' application is now available with Genesys Cloud™ an all-in-one composable solution that helps organisations offer frictionless and connected customer and employee experiences.
  • Sentient Machines is on a mission to empower smarter communication with ethical AI for all humans around the world.

Sentient Machines' Conversation Analytics+ Is Now Available on the Genesys AppFoundry

Retrieved on: 
Tuesday, December 12, 2023
Cloud, Genesys, Emotion, CRM, Churn, Algorithm, EX, Siri, Digital, Human, Communication, HR, Apple, Doctor of Philosophy, AI, API, Retail, Medical device

LONDON, Dec. 12, 2023 /PRNewswire/ -- Sentient Machines, an innovative UK AI company founded by an award winning AI PhD expert, is excited to announce today it is partnering with the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations to elevate customer and employee experiences in real time.

Key Points: 
  • Sentient Machines' Analytics+ solution supercharges the agent and customer experience on the Genesys platform, extracting key conversation topics and summaries, reports on behaviours, emotions, sentiments, and events.
  • It measures the customer and employee experience and allows seamless access to the insights that combine algorithmic output and Genesys metadata.
  • Sentient Machines' application is now available with Genesys Cloud™ an all-in-one composable solution that helps organisations offer frictionless and connected customer and employee experiences.
  • Sentient Machines is on a mission to empower smarter communication with ethical AI for all humans around the world.

Yellow.ai Announces Listing of its Generative AI-powered Voicebots and Chatbots on Zendesk Marketplace

Retrieved on: 
Tuesday, December 12, 2023
Cloud, Generative, Genesys, Dynamics, DAP, Yellow, Chatbot, CSC, Conversation, Growth, Heel, AI, Sales, Customer service, Zendesk

SAN MATEO, Calif., Dec. 12, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced their partner listing on the Zendesk Marketplace, enabling enterprises with its generative AI-powered Voicebots and Chatbots for customer experience automation.

Key Points: 
  • SAN MATEO, Calif., Dec. 12, 2023 /PRNewswire/ -- Yellow.ai , a global leader in Conversational AI, today announced their partner listing on the Zendesk Marketplace , enabling enterprises with its generative AI-powered Voicebots and Chatbots for customer experience automation.
  • Supporting zero setup bot deployment, Yellow.ai's seamless integration with Zendesk provides a unified customer view and also streamlines workflows.
  • "We're thrilled to collaborate with Zendesk, empowering their customers with our advanced generative AI-powered conversational solutions," said Raghu Ravinutala, CEO & Co-founder of Yellow.ai.
  • To learn more about Yellow.ai's listing on Zendesk, visit the Zendesk Marketplace .